8. Ultimately all causal paths
lead to financial measures
Financial perspective
Customer perspective
Process perspective
Learning perspective
9. That’s an uphill battle!
Financial perspective
Customer perspective
Process perspective
Learning perspective
10. That’s an uphill battle!
Been there,
Financial perspective done that!
Customer perspective
Process perspective
Learning perspective
11. They stumbled on learning
With jeans, sneakers & ¥100 raincoats
In really, really, really bad hail storm
1 hour to nearest shelter
Financial perspective
Customer perspective
Process perspective
Learning perspective
12. The fundamental questions
Financial perspective “To succeed financially, how should we
appear to our shareholders?”
Customer perspective “To achieve our vision, how should we
appear to our customers?”
Process perspective “To satisfy our shareholders and customers,
what business processes must we excel at?”
Learning perspective “To achieve our vision, how will we
sustain our ability to change and improve?”
13. To achieve our vision,
how will we sustain our ability
to change and improve?
15. Learning insert How will we sustain our
perspective ability to change and improve?
Process What business processes
perspective must we excel at?
Customer :-) How should we
perspective appear to our customers?
Financial ¥€$ How should we
perspective appear to our shareholders?
17. Ultimately all causal paths
start from learning perspective
Learning perspective
Process perspective
Customer perspective
Financial perspective
18. Coming downhill is fun!
Learning perspective
Process perspective
Customer perspective
Financial perspective
19. Actually it is a child's play!
My son
Learning perspective
and my daughter
ready to show
what they’ve
learned. Process perspective
Customer perspective
Financial perspective
20. And business is down there
“Let’s take a break
down there!” Learning perspective
Process perspective
Customer perspective
Financial perspective
21. Textbook says
Balanced Scorecard
is a management system
33. The Chip brothers call it
Curse of Knowledge
Trying to tell you everything
about every possible strategy,
with perfect accuracy,
in one page.
34. The Chip brothers call it
Curse of Knowledge
Trying to tell you everything
about every possible strategy,
with perfect accuracy,
in one page. t
Is no tick
to s
made
35. You need to
Make it simple,
find the core of the idea,
strip the idea down
to its most critical essence.
36. You need to
Make it simple,
find the core of the idea,
strip the idea down
to its most critical essence.
five
other
+ =
sticky
elements
40. “We’re on
a mission from God!”
Driven by their mission
“The Catholic orphanage
they grew up in
needs to pay
$5,000 taxes
in 11 days,
or else
it will be closed.”
41. “We’re on
a mission from God!”
Driven by their mission They’ll never get caught
“The Catholic orphanage by
they grew up in the police,
needs to pay ex-girlfriend,
$5,000 taxes Country Bob,
in 11 days, Good Old Boys,
or else Illinois Nazis,
it will be closed.” more police,
National Guard,
SWAT teams.
