Your Customers are Talking To You and About You on Social Media
In this age of social media, you can instantly know what your customers are thinking — because they are talking online. They are also speaking directly to you on your owned social channels. So, how do you make sense of all these conversations and use them to help your business succeed?
NetBase Social Intelligence gives you the metrics you need to monitor and act on activity across the entire social web as well your owned digital channels such as Facebook and
Twitter. You can use NetBase to apply social insights to business problems such as brand analysis, advertising and sponsorship campaigns, competitive analysis, campaign tracking, issue and risk management, and more.
NetBase’s Social Web solutions give you access to hundreds of millions of social media sources across the entire social web – all captured the moment they are published. Tapping into smart analysis from NetBase’s proprietary Natural Language Processing (NLP) engine, you can create dashboards that deliver metrics that really matter to your business. You can know what your customers like or dislike about your campaign so you can adjust strategy, or measure the net sentiment and passion intensity associated with your brand.
Download this Social Intelligence Solution Sheet to find out what makes NetBase Social Intelligence so unique!
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Social intelligence You Can Trust
1. ENTERPRISE SOCIAL INTELLIGENCE SOLUTIONS
Social Intelligence
You Can Trust
Your Customers are Talking To You and About You on Social Media
In this age of social media, you can instantly know what your customers are thinking —
because they are talking online. They are also speaking directly to you on your owned social
channels. So, how do you make sense of all these conversations and use them to help your
business succeed?
NetBase Social Intelligence gives you the metrics you need to monitor and act on activity
across the entire social web as well your owned digital channels such as Facebook and
Twitter. You can use NetBase to apply social insights to business problems such as brand
analysis, advertising and sponsorship campaigns, competitive analysis, campaign tracking,
issue and risk management, and more.
Know What Customers Are Saying To You
Most marketers are wasting time on tedious, manual analysis of their company’s owned
media channels like Facebook and Twitter. With NetBase Digital Channel Intelligence (DCI),
you can perform real-time, in-depth analysis of past and present strategies, engage with
your customers, and predict future initiatives – all in a matter of seconds. You can proactively
analyze what your fans are talking about, understand what content worked and what didn’t,
and benchmark and trend against competitors’ channels, so that you drive the highest
revenue and deepest loyalty from your owned channels.
THE NETBASE
DIFFERENCE
AGILE, FAST
SOCIAL ANALYSIS
so you can adjust
campaigns quickly
EASY TO USE, with
a focus on business
users across the
organization
HIGHLY ACCURATE
conversation analysis,
with support for more
than 45 languages
FLEXIBLE AND
CONFIGURABLE, with
12 sets of out–of-the-box
dashboards tailored for
your needs
NetBase DCI’s Post Performance Analysis shows that though a Facebook post can have a
high number of likes, the sentiment associated with the post can be low
Know What Customers Are Saying About You
NetBase’s Social Web solutions give you access to hundreds
of millions of social media sources across the entire social web
– all captured the moment they are published. Tapping into
smart analysis from NetBase’s proprietary Natural Language
Processing (NLP) engine, you can create dashboards that
deliver metrics that really matter to your business. You can
know what your customers like or dislike about your campaign
so you can adjust strategy, or measure the net sentiment and
passion intensity associated with your brand.
NetBase shows
Hurricane Sandy
emerging as
an issue that is
affecting Taco
Bell’s campaign