1. Results of a Survey on the Use of Email,
Social Networking and Other Applications
by
An Osterman Research Survey Report
Published April 2010
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2. Results of a Survey on End User and IT Messaging Issues
Executive Summary
RESEARCH BACKGROUND
Osterman Research conducted a survey with email users and those knowledgeable
about their organizations’ IT infrastructure in March 2010. The goal was to determine
• The number of emails sent and received per day.
• The proportion of emails that contained attachments of various sizes.
• The penetration of social networking, instant messaging and mobile platforms.
• The penetration of hosted email offerings.
• Current and planned use of Microsoft SharePoint, Lotus Quickr and Google Apps.
DETAILS OF THE SURVEY
• A total of 235 surveys were completed with individuals from the Osterman Research
survey panel.
• The mean number of employees at the organizations surveyed was 11,179; the
mean number of email users was 10,216. The medians were 300 and 308,
respectively.
• Data was segmented into organizations of up to 500 employees (125 surveys) and
larger organizations (110 surveys).
• The majority of the surveys were conducted with respondents in North America.
• Osterman Research funded this study internally.
©2010 Osterman Research, Inc. 1

3. Results of a Survey on End User and IT Messaging Issues
Survey Results
How many emails do you receive on a typical workday?
What percentage of the emails that you send on a typical day have no
attachments, what percentage have attachments smaller than 5 megabytes,
and what percentage have attachments greater than 5 megabytes?
©2010 Osterman Research, Inc. 2

4. Results of a Survey on End User and IT Messaging Issues
What percentage of employees use the following
social networking tools at work or for work purposes?
What percentage of employees use the following
instant messaging tools at work or for work purposes?
©2010 Osterman Research, Inc. 3

5. Results of a Survey on End User and IT Messaging Issues
What percentage of employees use the following
communication tools at work or for work purposes?
What percentage of employees use the following
mobile platforms at work or for work purposes?
©2010 Osterman Research, Inc. 4

6. Results of a Survey on End User and IT Messaging Issues
What percentage of your email users are served by an
on-premise email system vs. a fully hosted system
as their primary, work-related email system?
What percentage of your users employ SharePoint, Quickr and
Google Apps, and what will these percentages be in 12 months?
(Includes only organizations with up to 500 employees.)
©2010 Osterman Research, Inc. 5

7. Results of a Survey on End User and IT Messaging Issues
What percentage of your users employ SharePoint, Quickr and
Google Apps, and what will these percentages be in 12 months?
(Includes only organizations with more than 500 employees.)
What percentage of your users employ SharePoint, Quickr and
Google Apps, and what will these percentages be in 12 months?
(Includes only organizations with up to 500 employees that are using Microsoft Exchange.)
©2010 Osterman Research, Inc. 6

8. Results of a Survey on End User and IT Messaging Issues
What percentage of your users employ SharePoint, Quickr and
Google Apps, and what will these percentages be in 12 months?
(Includes only organizations with more than 500 employee
that are using Microsoft Exchange.)
© 2010 Osterman Research, Inc. All rights reserved.
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©2010 Osterman Research, Inc. 7