Executive overview, definition and practical examples of how governments can collaborate intra-agency, inter-agency and across organizational boundaries to maximize their public value, optimize resources and improve citizen service responsiveness.

1. Achieving Collaborative Outcomes in
the Public Sector
Helping Governments Maximize Their Public
Value
Russ LeFevre, Vice President, Public Sector

2. The Mission of Government – Deliver Public
Value
 Fulfilled programs,
policies and legislation
 “Outcome” vs. output
oriented
Public
Value  Transparent and efficient
 Positive impact on use of public funds, cost
society and quality of life savings and avoidance
 Track service quality  Measure performance

3. Governments Transforming Themselves to
Maximize and Measure Their Public Value
EVOLUTION OF GOVERNMENT PROCESSES
Public
Value
Collaborative
outcomes
Shared Business
services process platform
Standardized
processes Suite
Manual processes Best of Breed
Proprietary /
Legacy
EVOLUTION OF IT CAPABILITIES

4. The Public Sector Serves Diverse
Stakeholders Spanning Many Services
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

5. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

6. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

7. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
Constituent Collaborative Outcome Child
Child
Child support &
Services payments processed to custodial parent,
Support & Support
taxpayer compliance Tax & Rev non-custodial parent
Child Support enforced for Enforcement
 Custodial mother contacts government,
service request is transferred to child support
enforcement office within social services
agency, where her case and status is verified
SAP CRM and Portal SAP Business
Process Platform
 Child support enforcement office contacts tax
agency, which garnishes wages of non-custodial
Constituent
father and verifies his tax compliance Services
SAP Tax & Revenue Management
Social Tax & Revenue
 Child support enforcement office delivers Services Mgmt
payment to custodial mother
SAP CRM and Portal

8. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

9. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

10. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
Collaborative Outcome
Public Public Tax and Public
Vendor tax compliance ensured before
Admin Admin Revenue Admin
procurement award processed
 Government purchasing office evaluates
vendor proposals in response to RFP / tender,
determines finalist for awarding contract
SAP Procurement for Public Sector SAP Business
Process Platform
 Purchasing office verifies through tax agency
finalist vendor’s tax compliance condition
SAP Procurement for Public Sector
Public
Administration
 If delinquent, tax agency issues bill
SAP Tax & Revenue Management
Tax & Revenue
 Based on finalist vendor’s tax compliance Mgmt
condition, purchasing office either awards contract,
or holds until vendor’s tax obligation is fulfilled
SAP Procurement for Public Sector

11. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

12. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

13. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
Collaborative Outcome
Constituent Public Tax and Constituent
State licensing agency only issues and renews eligible constituents, state
Services Security Revenue Services
tax agency ensures taxpayer compliance and local law enforcement collects
payments for outstanding alerts, warrants or tickets
 Constituent requests issuance
of state driver’s license
SAP CRM and Portal
SAP Business
 Local government law enforcement agency Process Platform
verifies any outstanding warrants or tickets
SAP Investigative Case Mgmt and Portal Public
Security
 State tax agency verifies
taxpayer compliance
SAP Tax & Revenue Management Constituent Tax & Revenue
Services Mgmt
 Depending on law enforcement and/or tax
conditions, licensing office holds or issues license
SAP CRM and Portal

14. 4) Private / Public Partnership
Collaborative Outcome
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

15. 4) Private / Public Partnership
Collaborative Outcome
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt

16. 4) Private / Public Partnership
Collaborative Outcome
Collaborative Outcome
Public Public
Charitable Charitable
EOC enables charitable organizations to provide aid to the
Security Security
Organization and health organizations to quickly respond and
community, Organization
(EOC) (EOC)
treat injured patients within the “golden hour”
 Medical volunteer triages injured father, reports his
condition to the Emergency Operations Center (EOC)
SAP Emergency Mgmt for Public Sector SAP Business
Process Platform
 EOC transmits information on the father to
available hospitals
Non Profit / Charitable
SAP ERP Organizations
 The injured man’s family asks shelter
representatives to help locate him, they
send query to EOC Public Private Healthcare
SAP Investigative Case Mgmt Security Providers
(EOC)
 EOC queries information provided by local
hospitals to locate father, they find him, and Health
send info back to shelter and family
SAP Investigative Case Mgmt

17. Thank you!