4. Behaviour is an individual’s physical action or verbal statement. Behavior is not what a person would like to do or thinks he/she should or would have done. Behavior is directly observable in that the action can be seen or the verbal statement can be heard . What is behaviour
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18. How does one create a critical mass Readiness to accept Readiness to reject 10-15 % Immediate acceptors 20-25 % Early adopters 20-25 % Late adopters 20-25 % Skeptics 10-15 % Hard Core resistors