Power presentation given to LGC conference in Feb2009 .This examines how Capita Consulting and its partners in Birmingham are thinking about the future and, more importantly about the steps required to start the journey and will cover • The new environment in Future…a possible picture • Roles of commissioners and suppliers • A step by step approach -Using universal customer pathways and commissioning pathways to co-ordinate delivery • Partnerships, Integration and competition

1. Adults and Communities Transformation Shape Shifters - changing the way suppliers and commissioners work together in future to revolutionise services for citizens

5. The Programme As a Whole – Based on the Customer Pathway

8. The Wider Picture…What it Might Look Like for the Community? Re-enablement Services Intermediate and Rehabilitation Self Serve / Universal Services Complex Services Joint Commissioning and Review Service Brokerage function) (Individual Commissioning) Agreements and Partnership Management Team (Operational Commissioning) Strategic Development Team (Strategic Commissioning) Independent Review Team 1.Services 2.Commissioning 3.Delivery Model 3.2 Web Support and Contact centres GP’s and Extended Schools 3.3 Community Support Teams / Direct Services Local Community Information Hubs Care Navigators / Advocates Specialist Facilitated Assessment Diagnostics Specialist Facilitated Support Teams 3.1 Care Pathway Self Directed Support Shared It / HR Services 4.3 Individual or outsourced Service Providers Individual or Outsourced Service Enablers Enablement Service

9. Kick Starting the Journey A Focus on Shaping the Place / Suppliers Programme

10. Workstreams – Supplier / Shaping the place Project