Unified Messaging is now the best solution for telephone call answering in most enterprises. The use of voice mail has declined significantly in importance in this decade due to better alternatives for communications, including Presence, Instant Messaging, E-Mail, Conferencing and Collaborative Workspaces. In most enterprises the residual value of voice mail is to answer the phone for the few callers who don’t have other options. Therefore, enhanced user productivity and reduced costs are possible by combining the remaining voice mail workload with e-mail (as with Microsoft Exchange Server 2007).
DSPy a system for AI to Write Prompts and Do Fine Tuning
Microsoft Unified Communications - The Compelling Case for Unified Messaging Whitepaper
1. The Compelling Case for Unified Messaging
Changes in unified communications make UM the right choice for most enterprises.
Marty Parker
Principal, UniComm Consulting, LLC
Refreshed in August 2009