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products
                                                                                                              Flavor
                                                        59                                                  Restaurants are
                                                                                                         adding more local and


                variety
                                        of moms with kids                                               handmade menu options
                                      under 13 consult recipes
                                      and/or food preparation




                                                                                                                            minis
                                                                                                                            minis
                                             tips online




                                                        Snacking Conversations
                 Texture
natural flavor
natural flavor




                affects consumers’
                 perception of a
                                                        in the United States
                  snack’s overall
                       taste.

                                                        A white paper from MSLGROUP North America’s
                                                        Food and Beverage Specialty Unit
                                                        November 2012

                                                        A Look at How Traditional and
                                                        Social Media Cover Better-For-You
                                                                                                            NORTH AMERICA
                                                        Snacking, as Americans Graze the Day


                                                                                                                            Op
                                                                              families
                                     nutritious choic




                                                                                      Consumers seek
                                                                                   healthy options
                                                                                      made with high-
                                                                                     quality, all-natural
                                                                                        ingredients
Table of Contents


Preface: Why Study Snacking Conversations?
	          Snapshot: Perpetual Snacking             2

Findings
	 Themes and Brand Mentions Overview                3
		       Snapshot: Brand Mentions                   3
	          Themes and Their Subgroups At-A-Glance   4
	 The Themes In-Depth	
		       Theme 1: Snacks and Families               6
		       Theme 2: Snacks and Flavor                 8
		       Theme 3: Snacks and Healthy                10
		       Theme 4: Snacks and Men                    12
		       Theme 5: Snacks and Minis                  14
		       Theme 6: Snacks and Restaurants            16
		       Theme 7: Snacks and Texture                18
		       Theme 8: Snacks and Women                  20



Appendices
	          About MSLGROUP North America             22
	          About the Authors                        23
	          Research Methodologies                   24




NORTH AMERICA
                                                         1
Preface

Why Study Snacking Conversations?
Snacking is big business. As Americans move away from three square
meals to a “graze the day” style of eating, savvy food manufacturers
and foodservice operators are transforming food products and menu
items to meet changing needs. Consider the following:
 •	 Nestlé’s Lean Cuisine recently launched six snack SKUs, three flavors
    of spring rolls and three vegetable dips with pita
 •	 General Mills, maker of snacks such as Chex Mix and Bugles, expanded further
    into the category in February 2012 with its purchase of tortilla and sweet
    potato chip maker Food Should Taste Good
 •	 Food trend experts offered Perpetual Snacking as a top prediction for 2012,
    as noted in this MSL Conversations blog post (see sidebar on page 3)

As food and nutrition communications experts, the MSLGROUP North America
Food and Beverage Specialty Unit team undertook a deeper exploration into
the always-on conversation revolving around the snack trend:
 •	 Which products and messages receive the most media attention?
 •	 How does the story take shape in the blogosphere?
 •	 To what degree does nutrition matter?
 •	 Which areas are saturated and which have room to grow?

We uncovered a robust conversation, largely centered on healthy snacking
strategies (with one noticeable exception, the men’s segment) and a wide
variance of opportunities for brands based on the category within the world
of snacks. Overall, we see a large amount of attention within the traditional
and social media spheres on better-for-you snacking, i.e., snack products that
marry nutrition with the great taste that consumers demand.




                                                                                   2
fInDInGs
Themes and Brand Mentions Overview
Eight Main Themes
The following themes emerged in our analysis of trade and consumer
publications as well as blogs, from January 2011-January 2012
(see appendix for methodology):

“Snacks” and …
   •	 Families*           •	 Minis (portion size)*
   •	 Flavor*             •	 Restaurant
   •	 Healthy             •	 Texture*
   •	 Men                 •	 Women*

   *Themes that included brand mentions.

Brand Mentions
The search queries resulted in brand mentions for the following themes:
families, flavor, minis, texture and women. Other themes may have had
brand mentions in subgroups, which are noted in the following pages.

How to Read the Report
   •	 Word Cloud: Graphic of popular keyword search results within
      each theme. The word cloud results are organized in ascending order
      with larger words meaning the terms are popular topics within the
      keyword search.
   •	 Main Themes: Each theme begins with the top takeaway within
      the theme, and is sourced from keyword search results using “Snacks”
      and the specific theme – i.e., Flavor, Minis, Women.
   •	 Brand Mentions: Consumer brands discussed in each theme.
   •	 Subgroups: Gathered through keyword searches using “Snacks”
      and a specific term – i.e., Crackers, Sweet, Dairy. The subgroups listed
      are the most discussed topics, and are grouped with relevant main themes.
   •	 Products/Ingredients/Benefits Mentioned: Product, ingredient or benefit
      examples discussed in each subgroup.



                                                                                  Brand Mentions
                                                                                  Among the eight main themes, the five bolded
                                                                                  themes above contained the most branded
                                                                                  product coverage. This offers some potential
                                                                                  direction to communicators in positioning
                                                                                  their pitches.
                                                                                  A communicator representing a healthy snack
                                                                                  for families with children may more likely place a
                                                                                  brand mention in the family space (e.g., parenting
                                                                                  magazines, mom blogs), while getting a generic
                                                                                  mention of beneficial attributes found in their
                                                                                  products in the health space.
                                                                                  Nutrition media may be more inclined to focus
                                                                                  on healthy ingredients like antioxidant-rich
                                                                                  blueberries or heart-healthy soy, while parenting
                                                                                  media may be more likely to drill down to specific
                                                                                  product recommendations by name.

NORTH AMERICA
                                                                                                                                       3
FINDINGS
Themes and Their Subgroups At-A-Glance
What do media also tend to mention in conversations about
snacking and families, snacking and healthy, or snacking and flavor?




                                                                                                                          Calories
                                     Crackers                                                         Whole Grain                            Dieting
                Whole Grain                              Dairy                                        Alternatives
                Alternatives


                                                                                            Weight Loss                                                Low Calorie
                                                                                                                                                         Sweets
       Students                                                  Dairy-Free

                                 FAMILIES                                                                               HEALTHY


                                                                                              Value                                                     Nutrition
          Shapes                                            Homemade


                                                                                                           Sweet                            Splurge
                          Pretzels              Hummus
                                                                                                                        Superfoods
                                                                                 Bars




                                                            Sweet             FLAVOR               Fresh




                                                                              Low Calorie
                                                                                Sweets




                                                                                                              Quick Scan
                                                                                                              Family snacking conversations are the most
                                                                                                              pragmatic – quick tips that work for feeding
                                                                                                              healthy kids fast.
                                                                                                              The healthy snack space revolves around
                                                                                                              weight; even splurge stories are about the
                                                                                                              healthiest indulgences that don’t break the scale.
                                                                                                              Superfoods offer a brief respite: instead of what
                                                                                                              you can’t have, they’re what you can enjoy.
                                                                                                              In the flavor space, the caché of fresh, simple
                                                                                                              ingredients comes into play, as fresh fruit
                                                                                                              flavors shine.

NORTH AMERICA
                                                                                                                                                                     4
FINDINGS
Themes and Their Subgroups At-A-Glance
What do media also tend to mention in conversations about
snacking and men, snacking and minis, snacking and restaurants,
or snacking and women?




                           Bars




                           MEN                                   MINIS
                                                              (no subgroups)             Artisan Foods        RESTAURANT                     Minis


   Pub Snacks                              Pretzels




                                    Bars                                                           Calories



                                                                               Weight Loss                                Chips


                Pretzels          TEXTURE             Chips
                                                                                                 WOMEN




                                                                                   Superfoods                       Popcorn
                                   Popcorn




                                                                                                Quick Scan
                                                                                                Men’s snacking conversations tune out health
                                                                                                despite men’s interest in fitness and dads’
                                                                                                increased grocery shopping, while women
                                                                                                calorie-count (even popcorn is a dieting strategy)
                                                                                                —an opportunity for innovative communicators
                                                                                                to shift both to a healthy middle-ground.
                                                                                                Americans’ love of mini treats (such as Cake
                                                                                                Pops) and restaurant-quality meals at home
                                                                                                enter the snack fray.
                                                                                                Attention to texture is part of the pleasure
                                                                                                of eating. If we skimp on calories, especially,
                                                                                                we need that crisp crunch that satisfies.

NORTH AMERICA
                                                                                                                                                     5
fInDInGs
Theme 1: Snacks and Families
Families are looking for simple and
nutritious snacking options to take
on-the-go, and parenting media will
make product recommendations
to connect busy moms to healthy
snack solutions.



        snack & family subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

        Crackers                                    Opt for whole grain crackers                                   Combine with cheese and/or fruit


                                                                                                                   Skim milk, low-fat yogurt,
        Dairy                                       Low-fat options for kids
                                                                                                                   low-fat cheese, low-fat smoothies

                                                    Options that are both                                          NuGo Free Bars, NAVITAS NATURALS
        Dairy-free
                                                    dairy-free and gluten-free                                     POWER SNACK, GoGo squeeZ

                                                    Homemade options for kids that                                 Trail mix, vegetables, fruit and
        Homemade
                                                    are simple, affordable, healthy                                peanut butter, yogurt, baby carrots


        Hummus                                      Healthy alternative for kids                                   Serve with pita chips, dip


                                                    Comfort snack that everyone loves;
        *Pretzels                                   low in fat and cholesterol, healthier                          Party/game-day mix
                                                    salty treat, on-the-go option

                                                    Unconventional shapes that offer                               Cookies, crackers, chips, fruit
        shapes
                                                    both fun and nutrition for children                            snacks, gummies


                                                                                                                   Fruit, trail mix, low fat popcorn,
        students                                    Healthy options for students on-the-go
                                                                                                                   granola bars, beef jerky

        *Whole Grain                                                                                               Brown rice, quinoa, crackers, English muffins,
                                                    Select healthy whole grain options
        alternatives                                                                                               popcorn, pita or tortilla chips, pretzels




                                                                                                                          Brand Mentions
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.             • GoGo squeeZ
                                                                                                                             • LOLIBAR

NORTH AMERICA
                                                                                                                                                                    6
As an example of how to put these insights
into practice, we recently advised a fresh produce
organization on ways to attract moms of young
children. One distinguishing feature of the
product is that it’s high in vitamin E.



Relevant Findings
Looking at the cross section of the keywords Snacks and Families,
one of the major subgroups of articles is on Homemade, specifically
home-prepared options for kids that are simple, affordable and healthy.
Examples include trail mix, produce and peanut butter, yogurt and baby
carrots. Little fingers love to dip small hand-held fruits into a sauce or
whole-grain pitas into a veggie dip.

Looking at keywords Snacks and Healthy, the subgroup Superfoods
includes coverage of healthy options that provide functional benefits for
beauty, health and nutrition. Examples include blueberries and soybeans.
Turning to the Splurge subgroup, coverage talks about indulging without
gaining weight by swapping out bad options for good ones, and positive
choices include foods that are high in “good fats” like cashews and almonds.

Recommended Communications Actions
Putting this together, our messaging advice is to communicate that Mom
can feel good about serving a healthy food to the whole family and know
that the vitamin E is also great for her skin, important when exposed to
the summer sun.

Regarding communications channels, social media is particularly important
for reaching this segment. As we found in our proprietary study, Clicks and
Cravings: The Impact of Social Technology on Food Culture (conducted by
The Hartman Group in partnership with MSLGROUP North America), 59%
of moms with kids under age 13 consult recipes and/or food preparation tips
online, compared to 48% of women without children. And, 57% of moms
use social media to connect with close friends or family during mealtimes
when they eat alone.




NORTH AMERICA
                                                                               7
fInDInGs
Theme 2: Snacks and Flavor
Consumers look for snacks with
rich flavors and natural flavors on
grocery store shelves. The media
is making a connection between
texture and flavor for the overall
experience of enjoying a snack.




        snack & flavor subgroups

        food Type                                   area of Interest                                               Ingredient Mentions


                                                   Healthy options without                                         Kashi, NATURE’S PATH, low sugar
        *bars
                                                   losing flavor                                                   granola bars, CLIF BAR


                                                    Nutritious and tasty snacks that
        fresh                                                                                                      Fresh fruits
                                                    provide natural flavor


                                                                                                                   Sugar-free popsicles, sugar-free Jell-O,
        *low Calorie                                Healthy options that allow you to enjoy
                                                                                                                   strawberries dipped in dark chocolate, DANNON
        sweets                                      your favorite snacks in healthier ways
                                                                                                                   Light & Fit, NABISCO 100 calorie packs


        *sweet                                      Natural sweet substitutes                                      Apples, oranges, grapes




                                                                                                                          Brand Mentions
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.             • KIND Bars
                                                                                                                             • popchips jalapeno potato chips

NORTH AMERICA
                                                                                                                                                                   8
The use of fresh fruit as a flavor cue has
different implications for our fresh and packaged
food clients. The snacking analysis led to the
following observations:


Recommended Actions for Fresh Produce Representatives
For suppliers of fresh fruit to retailers and foodservice operators, this is a huge
opportunity to show how the fruit improves consumers’ perception of recipes
or menu items while solving a nutrition challenge. For example, a home cook
or restaurant chef could reduce sodium content with a squirt of fresh lemon
juice or marinade lean meat in a fruit glaze.

We’ve identified the “Global Foods Mash-Up” in our flavor trends analysis
work, so don’t be afraid of fusion. For the mainstream U.S. audience, an
exciting and intense burst of flavor is more important than slavish adherence
to culinary traditions. How might you pair Thai chile or Mexican chipotle with
the fresh fruit flavor cue, from chile-lime snack nuts to happy hour mojitos?

Recommended Actions for CPG Brand Managers
Marketers of packaged foods can call out the real fruit included in their
products, as well as nuts, seeds or other ingredients that add pleasurable texture.
Consumers still want the convenience of cereal bars and low-calorie snacks,
but they don’t want cardboard. So, they look to fruit as a sign of healthy sweetness
(without added sugars) and texture descriptors as proof that the packaged product
will have satisfying crunch.

While processed foods’ marketers are certainly challenged by the vogue for simple,
unprocessed food, it’s important to note that these fruit flavor cues applied to the
full gamut of food products, not just the “natural” end of the spectrum.




NORTH AMERICA
                                                                                       9
fInDInGs
Theme 3: Snacks and Healthy
Consumers seek healthy options
made with high-quality, all-natural
ingredients. Media are more likely
to champion winning ingredients
here than make brand mentions.




        snack & Healthy subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

                                                    Portion control snack packs,
        Crackers
                                                    low-calorie options

                                                    Snacking is good for you when                                  Healthy options that taste good and
        Dieting
                                                    you are trying to lose weight                                  are satisfying

                                                                                                                   Sugar-free popsicles, sugar-free Jell-O,
        *low Calorie                                Healthy options that allow you to enjoy
                                                                                                                   strawberries dipped in dark chocolate, DANNON
        sweets                                      your favorite snacks in healthier ways
                                                                                                                   Light & Fit, NABISCO 100 calorie packs

        nutrition                                   Easy-to-read front-of-package labeling

                                                    Splurge without gaining weight                                 CLIF BAR, popchips, cashews, almonds,
        splurge                                     by swapping out bad options                                    natural chips and popcorn, low fat health
                                                    for good options                                               bars, organic fruit, organic smoothies

                                                    Healthy options that provide functional                        Blueberries, soybeans, NAVITAS NATURALS
        *superfoods
                                                    benefits for beauty, health, nutrition                         POWER SNACK


        *sweet                                      Naturally sweet substitutes                                    Apples, oranges, grapes


        Value
                                                    Better-for-you brands
        (specific to nutrition)

        *Weight loss                                Healthy low-calorie options


        *Whole Grain                                                                                               Brown rice, quinoa, crackers, English muffins,
                                                    Select healthy whole grain options
        alternatives                                                                                               popcorn, pita or tortilla chips, pretzels



Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.          Brand Mentions
                                                                                                                            • None

NORTH AMERICA
                                                                                                                                                                    10
Putting these insights to work in our Digital
Kitchen, the Director of our Culinary and nutrition
Center develops product prototypes to show food
companies how our clients’ ingredients (in this
case, nuts) seamlessly fit or extend product lines.



Relevant Findings
Healthy snacking conversations are emphatically not about deprivation.
Reporters and bloggers share tips on how to be healthy while you snack
vs. how to give up snacking. There is a sense in the U.S. food culture that
it is inadvisable to go too many hours without a snack even while actively
trying to lose weight.

Recommended Actions
The nut supplier can help manufacturers envision shared success working with
their ingredient by formulating healthy snack prototypes that tap superfoods
and whole-grain trends, while keeping portion sizes reasonable. Ideas include
a dark chocolate truffle with blueberries and hazelnuts, or a baked hazelnut
lavash bread to accompany healthy spreads.



More Ideas on Communicating Healthy Snacking Messages…
   •	We are integrating healthy snacking messages into work ranging from
     We
     Daisy Cottage Cheese to appetizers like meatballs and fruit-and-bread
     kebabs that deliver crucial whole grains via Roman Meal breads. In the
     case of Daisy, we targeted health professionals through pairings messaging
     (i.e., “Add Daisy cottage cheese to fruits and veggies you already recommend
     for a protein-rich snack”).

   •	We’ve worked with a weight management brand to create a widget
     aimed at providing consumers healthier options to their snack cravings
     throughout the day.




NORTH AMERICA
                                                                                    11
fInDInGs
Theme 4: Snacks and Men
Men want snacks that power them
through the day and benefit their
overall health, while media coverage
beyond energy bars revolves around
a traditional realm of pretzels and
pub snacks.



        snack & Men subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

                                                                                                                   Kashi, NATURE’S PATH,
        *bars                                       Healthy options without losing flavor
                                                                                                                   low-sugar granola bars, CLIF BAR

                                                                                                                   Low in fat and cholesterol, healthier salty treat,
        *Pretzels                                   Comfort snack that everyone loves
                                                                                                                   on-the-go option, simple party/game day mix

                                                    Protein-heavy mini meals                                       Chicken sandwiches and wraps, sliders
        Pub snacks
                                                    and snacks                                                     or mini burgers, chicken wings




                                                                                                                          Brand Mentions
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.            • None



NORTH AMERICA
                                                                                                                                                                        12
Innovative brand managers can position
men’s snacking beyond the two bookends
of energy bars and pretzels. Here are a few
quick tips.


Relevant Finding: Overemphasis on Grab-and-Go
Men’s snacking coverage focuses on grab-and-go products. This isn’t the space
in which many editors plus up snacks with homemade elements – at least, not yet.

Recommended Action
Perhaps athletes making workout smoothies would appreciate guy-oriented
ideas for home snacking too.



Relevant Finding: Make it Meaty
Meat figures into healthy snacking in the men’s space, since health is short-hand
here for enhanced performance. Chicken, lean beef and other meats signal
a protein-powered snack that benefits the body more than crunching a few
chips – it’s more like the energy boost of a mini meal.

Recommended Action
A tortilla brand could garner men’s attention by posting a meal suggestion
for easy chicken wraps for the 4pm lag on Facebook and Twitter.



Relevant Finding: Happy Hour
Happy Hour is prime-time for snacking.

Recommended Action
Insert beer and spirits in snacking messages for men, too.



Relevant Finding: Speak to Dads
Bear in mind that men increasingly don’t just shop and prepare snacks
for themselves. More than 60% of Millennial dads in our Clicks and Cravings
study report that they do the majority of their household’s grocery shopping,
and over half say they prepare most of the kids’ food.

Recommended Action
Innovators can build a snacking conversation aimed at dads (under age 35)
in the kitchen.



NORTH AMERICA
                                                                                    13
fInDInGs
Theme 5: Snacks and Minis
Consumers are looking for small
snacks, which are seen as indulgent
but affordable and able to assist
with portion control.




                                      Brand Mentions
                                       • Baskin-Robbins Cake Bites
                                       • Burger King Minis
                                       • Dairy Queen Mini Blizzard
                                       • Jimmy D’s Breakfast Minis Turkey Sausage on
                                         a Mini Croissant
                                       • Pillsbury Sweet Moments
                                       • Starbucks Petites

NORTH AMERICA
                                                                                       14
It makes perfect sense that our frozen food
client is launching international snacks as
healthful minis, from Mediterranean pita
bites to asian spring rolls. Here’s why:


Relevant Finding: Whimsy
The intersection of snacks and Minis sees the most branded placements
overall. This is a category where editors and bloggers actively make product
recommendations for portion size and bite-size snacking.

Recommended Action
Messaging should reflect that minis are casual and whimsical, and sharing
is part of the fun.



Relevant Finding: Portion Control
The calorie-limiting health benefit of minis is probably obvious to most marketers,
as minis represent a better-for-you option than their full-sized counterpart.

Recommended Action
As consumers reconcile their “graze the day” lifestyle with the fact that
calories do add up, show them that minis provide a sense of portion control
that’s right-sized to sedentary lifestyles of office workers.



Relevant Finding: Global Adventure
As consumers branch out into international flavors from Japanese to Peruvian
to Korean, minis couch the new experience in a bite-sized package that’s not
intimidating. As an entry point into the Global Foods Mash-Up, minis don’t
cost as much as committing to a whole entrée.

Recommended Action
Marketers can play up the sense of adventure minis allow. Kimchi meatball
sliders offer a great introduction to a new world of flavor in just a few dollars
and two bites.




NORTH AMERICA
                                                                                      15
fInDInGs
Theme 6: Snacks and Restaurants
Restaurants are adding more local
and handmade menu options, both
on-premise artisan snacks and at
retail through licensing agreements
(often, minis).




        snack & restaurant subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

                                                    High-quality, limited-production,                              Spirits, ice cream, locally-sourced meat
        artisan foods                               locally-produced and handmade or                               and seafood, locally-grown produce,
                                                    upscale foods at a reasonable price                            locally-produced wine and beer

                                                    Portion-controlled snacks that                                 Burger King Minis, Starbucks Petites,
        *Minis
                                                    are indulgent and affordable                                   Baskin-Robbins Cake Bites, Dairy Queen
                                                                                                                   Mini Blizzard




                                                                                                                          Brand Mentions
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.            • None



NORTH AMERICA
                                                                                                                                                              16
snack product development isn’t just
good business sense for CPGs. Here’s what
we’re advising clients operating in the
foodservice arena:


Relevant Findings
Food Product Design magazine reports on a Technomic study showing that
restaurants now claim 22% of consumers’ snacking occasions, up from 17%
in 2010. The increase comes amidst a perfect storm of consumers reducing
the size of their plate to reduce the size of their bill, decreasing portion size
in the wake of posted calorie counts and filling the gap at happy hour now
that dinner comes at later, unfixed times.

The article also notes that 62% of consumers report that the snacks
they purchase away-from-home are impulse purchases. Is a trio of sliders
significantly more snack-like than its full-sized burger cousin? If the
gray line looks blurry between light dinners and snacks between meals,
it’s about to get blurrier as 37% of consumers indicate they are broadening
their definition of snacks to include more types of foods, beverages and
restaurant fare.

Clicks and Cravings data offers insights into when consumers are most
likely to share restaurant experiences and food photos via social media.
Consumers are more likely to share descriptions of restaurant visits (39%)
vs. meals/snacks made at home (32%), and just under one-third (31%) will
post a photo of food enjoyed whether at home or in a restaurant. Artisan
and locally-sourced restaurant snacks may be particularly ripe for social
media sharing.

Recommended Actions
Don’t be shy in positioning a small plate as a snack. In fact, recognizing
that customers want mini portions of menu items as snacks or light meals,
one of our restaurant clients added minis to their menu including options
such as Zucchini Cakes and Buffalo Chicken stating that “taste is mightier
than size.”

As Millennials outspend Boomers, the key will be to afford consumers
from the “I’ll have it my way” generation the ability to customize with
a range of snack flavors and sizes (from a one-bite cake pop with coffee
to a late-night chipotle rib sandwich with a cocktail), and no need to
conform to an established meal time.

Encourage and reward loyal customers who share their comments
and post photos of their experience ordering snack items on your menu.




NORTH AMERICA
                                                                                    17
fInDInGs
Theme 7: Snacks and Texture
Consumers crave a variety of
textures when choosing snacks.
Their view of a snack’s texture
(especially crunch) affects their
perception of its overall taste.




        snack & Texture subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

                                                    Healthy options                                                Kashi, NATURE’S PATH,
        *bars
                                                    without losing flavor                                          low-sugar granola bars, CLIF BAR


        *Chips                                      Low-calorie healthy options                                    Baked chips


        *Popcorn                                    Low-calorie, flavorful, healthy                                Sweet and salty varieties


                                                    Comfort snack that everyone
        *Pretzels                                   loves; low in fat and cholesterol,                             Party/game-day mix
                                                    healthier salty treat, on-the-go option




                                                                                                                          Brand Mentions
                                                                                                                            • Crunchtables
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.            • Turbana Plantain Chips
                                                                                                                            • YoCrunch Parfaits and Yogurts

NORTH AMERICA
                                                                                                                                                              18
The crisp break of a breadstick, the airy puff
of a popover and, most of all, the crunch of just
about everything from spring rolls to kettlecorn to
mini tacos – if you’ve got texture, let consumers know.


Recommendation for Business-to-Consumer Communications
Craft communications with the textural details that prove to consumers
a product’s going to be as pleasurable as advertised, especially when you’ve
promised that something healthy is going to taste good too. As a nation,
we’ve taken snap, crackle, pop to heart.

Recommendation for Business-to-Business Communications
B2B communicators also benefit from leading with texture when promoting
the functionality of their ingredients to food manufacturers. For example,
new snack starches provide a crispy coating to extruded snacks and help fruits,
seeds and seasonings adhere to baked goods, all without artificial additives.

For the nation’s soybean growers, a major client of MSLGROUP North America,
we led the food industry launch of new soybean oils with excellent health
attributes from zero grams of trans fat to reduced saturated fat. But, we
recognized that those nutrition facts only matter if the purchaser in food
manufacturing winds up with end-products that appeal to consumers.
So, we showcase the stellar length of time that the oil holds up in the
commercial fryer and the crisp, crunchy snack foods it delivers with no
off-flavors or aromas.




NORTH AMERICA
                                                                                  19
fInDInGs
Theme 8: Snacks and Women
Women are interested in snacks
that will help them lose weight
and imbue them with beauty, health
and nutrition. Not surprisingly, many
snacks marketed to women implement
portion control to help women balance
calorie intake and snacking habits.
One area of respite for women from
calorie counts is the Superfood arena.




        snack & Women subgroups

        food Type                                   area of Interest                                               Ingredient Mentions

                                                    Portion-control snack packs,
        *Calories
                                                    low-calorie options


        *Chips                                      Low-calorie healthy options                                    Baked chips


                                                    Portion-control snack packs,
        *Cookies
                                                    low-calorie options


        *Popcorn                                    Low-calorie, flavorful, healthy                                Sweet and salty options


                                                    Healthy options that provide functional                        Blueberries, soybeans,
        *superfoods
                                                    benefits for beauty, health and nutrition                      NAVITAS NATURALS POWER SNACK


        *Weight loss                                Healthy low-calorie options




                                                                                                                         Brand Mentions
Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries
throughout the report are citations pulled from publications and social media outlets during the snacking audit.            • NABISCO SnackWell’s
                                                                                                                            • NONNI’s Biscotti Bites

NORTH AMERICA
                                                                                                                                                       20
love the snack, hate the calories. Women’s
complicated relationship with food comes
to a fore in snacking, but food communicators
should know that superfoods offer a respite.


Relevant Findings
While the obesity crisis requires attention be paid to calorie reduction
and increased fitness, the Diet Police are particularly prominent in women’s
media. Low-calorie, portion-controlled snacks are advised prescriptively.
It makes sense since snacking represents discretionary calories rather than
basic needs. (Secondarily, snack remedies get ink for fighting women’s
health/beauty issues such as preventing wrinkles and other signs of aging.)

Recommended Actions
Marketers of portion-controlled snacks would be remiss if they did not pitch
women’s media and bloggers on calorie count, but this is competitive space
and they may find other aspects of their product have a unique story to tell.

Soy, pumpkin, kiwifruit, berries, salmon, nuts: If your product contains
a superfood, tell women about it. Our kiwifruit client realized success touting
nutrient density for Mom herself – making every bite count, with a fruit loaded
in vitamins C and E, potassium and fiber – while assuring her that finicky kids
would enjoy the healthy, portable snack too.

As we’ve seen in other categories where superfoods pop up, calories decrease
in importance when superfoods enter the conversation, since the focus is on
adding the good vs. cutting out the bad. This is an opportunity for marketers
to align their brand with a positive way for women to treat themselves.




NORTH AMERICA
                                                                                  21
aPPenDIX

About MSLGROUP North America
The Food and Beverage Specialty at MSLGROUP North America
optimizes deep food, nutrition and beverage expertise with clients
across the agency network. The unit is directed by Steve Bryant and
is supported by agency veteran Caryn Carmer, who provides operational
support and leads business based there.

With a client roster that includes Nestlé, Bloomin’ Brands, Coca-Cola,
Sunkist Growers, United Soybean Board and Heineken and resources
that include a full culinary facility, specialized research programs, on-staff
registered dietitians and industry experts, MSLGROUP North America
is a category leader with an eight-figure book of business. Together,
the business is driven by nearly 100 people.

The specialty spans the entire food and beverage category from food
marketing to communications for food commodities, packaged foods,
foodservice, restaurant, healthcare, nutrition and pet foods. The agency
offers services to support all the key category consumption drivers from
taste to nutrition, design, culture, recommendation and reputation.




                                     for More Information:

                                     Steve Bryant
                                     Director, Food & Beverage,
                                     MSLGROUP North America

                                     (206) 270-4664
                                     steve.bryant@mslgroup.com




NORTH AMERICA
                                                                                 22
Research Methodologies
MSLGROUP North America Food and Beverage Specialty Unit conducted
the research using trade and consumer publications as well as blogs to
identify snacking conversations in the United States. Publication timing
ranged from January 2011 – January 2012.




                                                   Identified
           Analyzed Print                                                                 Eight Main
                                                   Subgroups,
           Publications                                                                   Themes Emerged
                                                   using Sysomos




        Steps Taken


    1.	 Analyzed snacking discussions in consumer and food industry trade publications

    2.	 Determined the most popular topics taking place within snacking

    3.	 Conducted an in-depth media analysis, using Sysomos, to verify popular snacking topics; Sysomos is a web-based
        platform providing real-time social media monitoring and analytics

    4.	 Identified eight main themes within snacking discussions, and summarized each theme

    5.	 Shared specific brand mentions for each theme

    6.	 Placed subgroups under the eight main themes based on keyword commonalities; subgroups were connected,
        as needed, with multiple main themes if keyword results were applicable to various themes (noted with a *)

    7.	 Provided descriptions for subgroups

    8.	 Shared product, ingredient and benefit examples for each subgroup




NORTH AMERICA
                                                                                                                         24

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Snacking Conversations in the United States

  • 1. products Flavor 59 Restaurants are adding more local and variety of moms with kids handmade menu options under 13 consult recipes and/or food preparation minis minis tips online Snacking Conversations Texture natural flavor natural flavor affects consumers’ perception of a in the United States snack’s overall taste. A white paper from MSLGROUP North America’s Food and Beverage Specialty Unit November 2012 A Look at How Traditional and Social Media Cover Better-For-You NORTH AMERICA Snacking, as Americans Graze the Day Op families nutritious choic Consumers seek healthy options made with high- quality, all-natural ingredients
  • 2. Table of Contents Preface: Why Study Snacking Conversations? Snapshot: Perpetual Snacking 2 Findings Themes and Brand Mentions Overview 3 Snapshot: Brand Mentions 3 Themes and Their Subgroups At-A-Glance 4 The Themes In-Depth Theme 1: Snacks and Families 6 Theme 2: Snacks and Flavor 8 Theme 3: Snacks and Healthy 10 Theme 4: Snacks and Men 12 Theme 5: Snacks and Minis 14 Theme 6: Snacks and Restaurants 16 Theme 7: Snacks and Texture 18 Theme 8: Snacks and Women 20 Appendices About MSLGROUP North America 22 About the Authors 23 Research Methodologies 24 NORTH AMERICA 1
  • 3. Preface Why Study Snacking Conversations? Snacking is big business. As Americans move away from three square meals to a “graze the day” style of eating, savvy food manufacturers and foodservice operators are transforming food products and menu items to meet changing needs. Consider the following: • Nestlé’s Lean Cuisine recently launched six snack SKUs, three flavors of spring rolls and three vegetable dips with pita • General Mills, maker of snacks such as Chex Mix and Bugles, expanded further into the category in February 2012 with its purchase of tortilla and sweet potato chip maker Food Should Taste Good • Food trend experts offered Perpetual Snacking as a top prediction for 2012, as noted in this MSL Conversations blog post (see sidebar on page 3) As food and nutrition communications experts, the MSLGROUP North America Food and Beverage Specialty Unit team undertook a deeper exploration into the always-on conversation revolving around the snack trend: • Which products and messages receive the most media attention? • How does the story take shape in the blogosphere? • To what degree does nutrition matter? • Which areas are saturated and which have room to grow? We uncovered a robust conversation, largely centered on healthy snacking strategies (with one noticeable exception, the men’s segment) and a wide variance of opportunities for brands based on the category within the world of snacks. Overall, we see a large amount of attention within the traditional and social media spheres on better-for-you snacking, i.e., snack products that marry nutrition with the great taste that consumers demand. 2
  • 4. fInDInGs Themes and Brand Mentions Overview Eight Main Themes The following themes emerged in our analysis of trade and consumer publications as well as blogs, from January 2011-January 2012 (see appendix for methodology): “Snacks” and … • Families* • Minis (portion size)* • Flavor* • Restaurant • Healthy • Texture* • Men • Women* *Themes that included brand mentions. Brand Mentions The search queries resulted in brand mentions for the following themes: families, flavor, minis, texture and women. Other themes may have had brand mentions in subgroups, which are noted in the following pages. How to Read the Report • Word Cloud: Graphic of popular keyword search results within each theme. The word cloud results are organized in ascending order with larger words meaning the terms are popular topics within the keyword search. • Main Themes: Each theme begins with the top takeaway within the theme, and is sourced from keyword search results using “Snacks” and the specific theme – i.e., Flavor, Minis, Women. • Brand Mentions: Consumer brands discussed in each theme. • Subgroups: Gathered through keyword searches using “Snacks” and a specific term – i.e., Crackers, Sweet, Dairy. The subgroups listed are the most discussed topics, and are grouped with relevant main themes. • Products/Ingredients/Benefits Mentioned: Product, ingredient or benefit examples discussed in each subgroup. Brand Mentions Among the eight main themes, the five bolded themes above contained the most branded product coverage. This offers some potential direction to communicators in positioning their pitches. A communicator representing a healthy snack for families with children may more likely place a brand mention in the family space (e.g., parenting magazines, mom blogs), while getting a generic mention of beneficial attributes found in their products in the health space. Nutrition media may be more inclined to focus on healthy ingredients like antioxidant-rich blueberries or heart-healthy soy, while parenting media may be more likely to drill down to specific product recommendations by name. NORTH AMERICA 3
  • 5. FINDINGS Themes and Their Subgroups At-A-Glance What do media also tend to mention in conversations about snacking and families, snacking and healthy, or snacking and flavor? Calories Crackers Whole Grain Dieting Whole Grain Dairy Alternatives Alternatives Weight Loss Low Calorie Sweets Students Dairy-Free FAMILIES HEALTHY Value Nutrition Shapes Homemade Sweet Splurge Pretzels Hummus Superfoods Bars Sweet FLAVOR Fresh Low Calorie Sweets Quick Scan Family snacking conversations are the most pragmatic – quick tips that work for feeding healthy kids fast. The healthy snack space revolves around weight; even splurge stories are about the healthiest indulgences that don’t break the scale. Superfoods offer a brief respite: instead of what you can’t have, they’re what you can enjoy. In the flavor space, the caché of fresh, simple ingredients comes into play, as fresh fruit flavors shine. NORTH AMERICA 4
  • 6. FINDINGS Themes and Their Subgroups At-A-Glance What do media also tend to mention in conversations about snacking and men, snacking and minis, snacking and restaurants, or snacking and women? Bars MEN MINIS (no subgroups) Artisan Foods RESTAURANT Minis Pub Snacks Pretzels Bars Calories Weight Loss Chips Pretzels TEXTURE Chips WOMEN Superfoods Popcorn Popcorn Quick Scan Men’s snacking conversations tune out health despite men’s interest in fitness and dads’ increased grocery shopping, while women calorie-count (even popcorn is a dieting strategy) —an opportunity for innovative communicators to shift both to a healthy middle-ground. Americans’ love of mini treats (such as Cake Pops) and restaurant-quality meals at home enter the snack fray. Attention to texture is part of the pleasure of eating. If we skimp on calories, especially, we need that crisp crunch that satisfies. NORTH AMERICA 5
  • 7. fInDInGs Theme 1: Snacks and Families Families are looking for simple and nutritious snacking options to take on-the-go, and parenting media will make product recommendations to connect busy moms to healthy snack solutions. snack & family subgroups food Type area of Interest Ingredient Mentions Crackers Opt for whole grain crackers Combine with cheese and/or fruit Skim milk, low-fat yogurt, Dairy Low-fat options for kids low-fat cheese, low-fat smoothies Options that are both NuGo Free Bars, NAVITAS NATURALS Dairy-free dairy-free and gluten-free POWER SNACK, GoGo squeeZ Homemade options for kids that Trail mix, vegetables, fruit and Homemade are simple, affordable, healthy peanut butter, yogurt, baby carrots Hummus Healthy alternative for kids Serve with pita chips, dip Comfort snack that everyone loves; *Pretzels low in fat and cholesterol, healthier Party/game-day mix salty treat, on-the-go option Unconventional shapes that offer Cookies, crackers, chips, fruit shapes both fun and nutrition for children snacks, gummies Fruit, trail mix, low fat popcorn, students Healthy options for students on-the-go granola bars, beef jerky *Whole Grain Brown rice, quinoa, crackers, English muffins, Select healthy whole grain options alternatives popcorn, pita or tortilla chips, pretzels Brand Mentions Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • GoGo squeeZ • LOLIBAR NORTH AMERICA 6
  • 8. As an example of how to put these insights into practice, we recently advised a fresh produce organization on ways to attract moms of young children. One distinguishing feature of the product is that it’s high in vitamin E. Relevant Findings Looking at the cross section of the keywords Snacks and Families, one of the major subgroups of articles is on Homemade, specifically home-prepared options for kids that are simple, affordable and healthy. Examples include trail mix, produce and peanut butter, yogurt and baby carrots. Little fingers love to dip small hand-held fruits into a sauce or whole-grain pitas into a veggie dip. Looking at keywords Snacks and Healthy, the subgroup Superfoods includes coverage of healthy options that provide functional benefits for beauty, health and nutrition. Examples include blueberries and soybeans. Turning to the Splurge subgroup, coverage talks about indulging without gaining weight by swapping out bad options for good ones, and positive choices include foods that are high in “good fats” like cashews and almonds. Recommended Communications Actions Putting this together, our messaging advice is to communicate that Mom can feel good about serving a healthy food to the whole family and know that the vitamin E is also great for her skin, important when exposed to the summer sun. Regarding communications channels, social media is particularly important for reaching this segment. As we found in our proprietary study, Clicks and Cravings: The Impact of Social Technology on Food Culture (conducted by The Hartman Group in partnership with MSLGROUP North America), 59% of moms with kids under age 13 consult recipes and/or food preparation tips online, compared to 48% of women without children. And, 57% of moms use social media to connect with close friends or family during mealtimes when they eat alone. NORTH AMERICA 7
  • 9. fInDInGs Theme 2: Snacks and Flavor Consumers look for snacks with rich flavors and natural flavors on grocery store shelves. The media is making a connection between texture and flavor for the overall experience of enjoying a snack. snack & flavor subgroups food Type area of Interest Ingredient Mentions Healthy options without Kashi, NATURE’S PATH, low sugar *bars losing flavor granola bars, CLIF BAR Nutritious and tasty snacks that fresh Fresh fruits provide natural flavor Sugar-free popsicles, sugar-free Jell-O, *low Calorie Healthy options that allow you to enjoy strawberries dipped in dark chocolate, DANNON sweets your favorite snacks in healthier ways Light & Fit, NABISCO 100 calorie packs *sweet Natural sweet substitutes Apples, oranges, grapes Brand Mentions Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • KIND Bars • popchips jalapeno potato chips NORTH AMERICA 8
  • 10. The use of fresh fruit as a flavor cue has different implications for our fresh and packaged food clients. The snacking analysis led to the following observations: Recommended Actions for Fresh Produce Representatives For suppliers of fresh fruit to retailers and foodservice operators, this is a huge opportunity to show how the fruit improves consumers’ perception of recipes or menu items while solving a nutrition challenge. For example, a home cook or restaurant chef could reduce sodium content with a squirt of fresh lemon juice or marinade lean meat in a fruit glaze. We’ve identified the “Global Foods Mash-Up” in our flavor trends analysis work, so don’t be afraid of fusion. For the mainstream U.S. audience, an exciting and intense burst of flavor is more important than slavish adherence to culinary traditions. How might you pair Thai chile or Mexican chipotle with the fresh fruit flavor cue, from chile-lime snack nuts to happy hour mojitos? Recommended Actions for CPG Brand Managers Marketers of packaged foods can call out the real fruit included in their products, as well as nuts, seeds or other ingredients that add pleasurable texture. Consumers still want the convenience of cereal bars and low-calorie snacks, but they don’t want cardboard. So, they look to fruit as a sign of healthy sweetness (without added sugars) and texture descriptors as proof that the packaged product will have satisfying crunch. While processed foods’ marketers are certainly challenged by the vogue for simple, unprocessed food, it’s important to note that these fruit flavor cues applied to the full gamut of food products, not just the “natural” end of the spectrum. NORTH AMERICA 9
  • 11. fInDInGs Theme 3: Snacks and Healthy Consumers seek healthy options made with high-quality, all-natural ingredients. Media are more likely to champion winning ingredients here than make brand mentions. snack & Healthy subgroups food Type area of Interest Ingredient Mentions Portion control snack packs, Crackers low-calorie options Snacking is good for you when Healthy options that taste good and Dieting you are trying to lose weight are satisfying Sugar-free popsicles, sugar-free Jell-O, *low Calorie Healthy options that allow you to enjoy strawberries dipped in dark chocolate, DANNON sweets your favorite snacks in healthier ways Light & Fit, NABISCO 100 calorie packs nutrition Easy-to-read front-of-package labeling Splurge without gaining weight CLIF BAR, popchips, cashews, almonds, splurge by swapping out bad options natural chips and popcorn, low fat health for good options bars, organic fruit, organic smoothies Healthy options that provide functional Blueberries, soybeans, NAVITAS NATURALS *superfoods benefits for beauty, health, nutrition POWER SNACK *sweet Naturally sweet substitutes Apples, oranges, grapes Value Better-for-you brands (specific to nutrition) *Weight loss Healthy low-calorie options *Whole Grain Brown rice, quinoa, crackers, English muffins, Select healthy whole grain options alternatives popcorn, pita or tortilla chips, pretzels Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. Brand Mentions • None NORTH AMERICA 10
  • 12. Putting these insights to work in our Digital Kitchen, the Director of our Culinary and nutrition Center develops product prototypes to show food companies how our clients’ ingredients (in this case, nuts) seamlessly fit or extend product lines. Relevant Findings Healthy snacking conversations are emphatically not about deprivation. Reporters and bloggers share tips on how to be healthy while you snack vs. how to give up snacking. There is a sense in the U.S. food culture that it is inadvisable to go too many hours without a snack even while actively trying to lose weight. Recommended Actions The nut supplier can help manufacturers envision shared success working with their ingredient by formulating healthy snack prototypes that tap superfoods and whole-grain trends, while keeping portion sizes reasonable. Ideas include a dark chocolate truffle with blueberries and hazelnuts, or a baked hazelnut lavash bread to accompany healthy spreads. More Ideas on Communicating Healthy Snacking Messages… • We are integrating healthy snacking messages into work ranging from We Daisy Cottage Cheese to appetizers like meatballs and fruit-and-bread kebabs that deliver crucial whole grains via Roman Meal breads. In the case of Daisy, we targeted health professionals through pairings messaging (i.e., “Add Daisy cottage cheese to fruits and veggies you already recommend for a protein-rich snack”). • We’ve worked with a weight management brand to create a widget aimed at providing consumers healthier options to their snack cravings throughout the day. NORTH AMERICA 11
  • 13. fInDInGs Theme 4: Snacks and Men Men want snacks that power them through the day and benefit their overall health, while media coverage beyond energy bars revolves around a traditional realm of pretzels and pub snacks. snack & Men subgroups food Type area of Interest Ingredient Mentions Kashi, NATURE’S PATH, *bars Healthy options without losing flavor low-sugar granola bars, CLIF BAR Low in fat and cholesterol, healthier salty treat, *Pretzels Comfort snack that everyone loves on-the-go option, simple party/game day mix Protein-heavy mini meals Chicken sandwiches and wraps, sliders Pub snacks and snacks or mini burgers, chicken wings Brand Mentions Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • None NORTH AMERICA 12
  • 14. Innovative brand managers can position men’s snacking beyond the two bookends of energy bars and pretzels. Here are a few quick tips. Relevant Finding: Overemphasis on Grab-and-Go Men’s snacking coverage focuses on grab-and-go products. This isn’t the space in which many editors plus up snacks with homemade elements – at least, not yet. Recommended Action Perhaps athletes making workout smoothies would appreciate guy-oriented ideas for home snacking too. Relevant Finding: Make it Meaty Meat figures into healthy snacking in the men’s space, since health is short-hand here for enhanced performance. Chicken, lean beef and other meats signal a protein-powered snack that benefits the body more than crunching a few chips – it’s more like the energy boost of a mini meal. Recommended Action A tortilla brand could garner men’s attention by posting a meal suggestion for easy chicken wraps for the 4pm lag on Facebook and Twitter. Relevant Finding: Happy Hour Happy Hour is prime-time for snacking. Recommended Action Insert beer and spirits in snacking messages for men, too. Relevant Finding: Speak to Dads Bear in mind that men increasingly don’t just shop and prepare snacks for themselves. More than 60% of Millennial dads in our Clicks and Cravings study report that they do the majority of their household’s grocery shopping, and over half say they prepare most of the kids’ food. Recommended Action Innovators can build a snacking conversation aimed at dads (under age 35) in the kitchen. NORTH AMERICA 13
  • 15. fInDInGs Theme 5: Snacks and Minis Consumers are looking for small snacks, which are seen as indulgent but affordable and able to assist with portion control. Brand Mentions • Baskin-Robbins Cake Bites • Burger King Minis • Dairy Queen Mini Blizzard • Jimmy D’s Breakfast Minis Turkey Sausage on a Mini Croissant • Pillsbury Sweet Moments • Starbucks Petites NORTH AMERICA 14
  • 16. It makes perfect sense that our frozen food client is launching international snacks as healthful minis, from Mediterranean pita bites to asian spring rolls. Here’s why: Relevant Finding: Whimsy The intersection of snacks and Minis sees the most branded placements overall. This is a category where editors and bloggers actively make product recommendations for portion size and bite-size snacking. Recommended Action Messaging should reflect that minis are casual and whimsical, and sharing is part of the fun. Relevant Finding: Portion Control The calorie-limiting health benefit of minis is probably obvious to most marketers, as minis represent a better-for-you option than their full-sized counterpart. Recommended Action As consumers reconcile their “graze the day” lifestyle with the fact that calories do add up, show them that minis provide a sense of portion control that’s right-sized to sedentary lifestyles of office workers. Relevant Finding: Global Adventure As consumers branch out into international flavors from Japanese to Peruvian to Korean, minis couch the new experience in a bite-sized package that’s not intimidating. As an entry point into the Global Foods Mash-Up, minis don’t cost as much as committing to a whole entrée. Recommended Action Marketers can play up the sense of adventure minis allow. Kimchi meatball sliders offer a great introduction to a new world of flavor in just a few dollars and two bites. NORTH AMERICA 15
  • 17. fInDInGs Theme 6: Snacks and Restaurants Restaurants are adding more local and handmade menu options, both on-premise artisan snacks and at retail through licensing agreements (often, minis). snack & restaurant subgroups food Type area of Interest Ingredient Mentions High-quality, limited-production, Spirits, ice cream, locally-sourced meat artisan foods locally-produced and handmade or and seafood, locally-grown produce, upscale foods at a reasonable price locally-produced wine and beer Portion-controlled snacks that Burger King Minis, Starbucks Petites, *Minis are indulgent and affordable Baskin-Robbins Cake Bites, Dairy Queen Mini Blizzard Brand Mentions Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • None NORTH AMERICA 16
  • 18. snack product development isn’t just good business sense for CPGs. Here’s what we’re advising clients operating in the foodservice arena: Relevant Findings Food Product Design magazine reports on a Technomic study showing that restaurants now claim 22% of consumers’ snacking occasions, up from 17% in 2010. The increase comes amidst a perfect storm of consumers reducing the size of their plate to reduce the size of their bill, decreasing portion size in the wake of posted calorie counts and filling the gap at happy hour now that dinner comes at later, unfixed times. The article also notes that 62% of consumers report that the snacks they purchase away-from-home are impulse purchases. Is a trio of sliders significantly more snack-like than its full-sized burger cousin? If the gray line looks blurry between light dinners and snacks between meals, it’s about to get blurrier as 37% of consumers indicate they are broadening their definition of snacks to include more types of foods, beverages and restaurant fare. Clicks and Cravings data offers insights into when consumers are most likely to share restaurant experiences and food photos via social media. Consumers are more likely to share descriptions of restaurant visits (39%) vs. meals/snacks made at home (32%), and just under one-third (31%) will post a photo of food enjoyed whether at home or in a restaurant. Artisan and locally-sourced restaurant snacks may be particularly ripe for social media sharing. Recommended Actions Don’t be shy in positioning a small plate as a snack. In fact, recognizing that customers want mini portions of menu items as snacks or light meals, one of our restaurant clients added minis to their menu including options such as Zucchini Cakes and Buffalo Chicken stating that “taste is mightier than size.” As Millennials outspend Boomers, the key will be to afford consumers from the “I’ll have it my way” generation the ability to customize with a range of snack flavors and sizes (from a one-bite cake pop with coffee to a late-night chipotle rib sandwich with a cocktail), and no need to conform to an established meal time. Encourage and reward loyal customers who share their comments and post photos of their experience ordering snack items on your menu. NORTH AMERICA 17
  • 19. fInDInGs Theme 7: Snacks and Texture Consumers crave a variety of textures when choosing snacks. Their view of a snack’s texture (especially crunch) affects their perception of its overall taste. snack & Texture subgroups food Type area of Interest Ingredient Mentions Healthy options Kashi, NATURE’S PATH, *bars without losing flavor low-sugar granola bars, CLIF BAR *Chips Low-calorie healthy options Baked chips *Popcorn Low-calorie, flavorful, healthy Sweet and salty varieties Comfort snack that everyone *Pretzels loves; low in fat and cholesterol, Party/game-day mix healthier salty treat, on-the-go option Brand Mentions • Crunchtables Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • Turbana Plantain Chips • YoCrunch Parfaits and Yogurts NORTH AMERICA 18
  • 20. The crisp break of a breadstick, the airy puff of a popover and, most of all, the crunch of just about everything from spring rolls to kettlecorn to mini tacos – if you’ve got texture, let consumers know. Recommendation for Business-to-Consumer Communications Craft communications with the textural details that prove to consumers a product’s going to be as pleasurable as advertised, especially when you’ve promised that something healthy is going to taste good too. As a nation, we’ve taken snap, crackle, pop to heart. Recommendation for Business-to-Business Communications B2B communicators also benefit from leading with texture when promoting the functionality of their ingredients to food manufacturers. For example, new snack starches provide a crispy coating to extruded snacks and help fruits, seeds and seasonings adhere to baked goods, all without artificial additives. For the nation’s soybean growers, a major client of MSLGROUP North America, we led the food industry launch of new soybean oils with excellent health attributes from zero grams of trans fat to reduced saturated fat. But, we recognized that those nutrition facts only matter if the purchaser in food manufacturing winds up with end-products that appeal to consumers. So, we showcase the stellar length of time that the oil holds up in the commercial fryer and the crisp, crunchy snack foods it delivers with no off-flavors or aromas. NORTH AMERICA 19
  • 21. fInDInGs Theme 8: Snacks and Women Women are interested in snacks that will help them lose weight and imbue them with beauty, health and nutrition. Not surprisingly, many snacks marketed to women implement portion control to help women balance calorie intake and snacking habits. One area of respite for women from calorie counts is the Superfood arena. snack & Women subgroups food Type area of Interest Ingredient Mentions Portion-control snack packs, *Calories low-calorie options *Chips Low-calorie healthy options Baked chips Portion-control snack packs, *Cookies low-calorie options *Popcorn Low-calorie, flavorful, healthy Sweet and salty options Healthy options that provide functional Blueberries, soybeans, *superfoods benefits for beauty, health and nutrition NAVITAS NATURALS POWER SNACK *Weight loss Healthy low-calorie options Brand Mentions Notes: A “*” symbol is placed next to subgroups that appear in multiple themes. Theme and subgroup summaries throughout the report are citations pulled from publications and social media outlets during the snacking audit. • NABISCO SnackWell’s • NONNI’s Biscotti Bites NORTH AMERICA 20
  • 22. love the snack, hate the calories. Women’s complicated relationship with food comes to a fore in snacking, but food communicators should know that superfoods offer a respite. Relevant Findings While the obesity crisis requires attention be paid to calorie reduction and increased fitness, the Diet Police are particularly prominent in women’s media. Low-calorie, portion-controlled snacks are advised prescriptively. It makes sense since snacking represents discretionary calories rather than basic needs. (Secondarily, snack remedies get ink for fighting women’s health/beauty issues such as preventing wrinkles and other signs of aging.) Recommended Actions Marketers of portion-controlled snacks would be remiss if they did not pitch women’s media and bloggers on calorie count, but this is competitive space and they may find other aspects of their product have a unique story to tell. Soy, pumpkin, kiwifruit, berries, salmon, nuts: If your product contains a superfood, tell women about it. Our kiwifruit client realized success touting nutrient density for Mom herself – making every bite count, with a fruit loaded in vitamins C and E, potassium and fiber – while assuring her that finicky kids would enjoy the healthy, portable snack too. As we’ve seen in other categories where superfoods pop up, calories decrease in importance when superfoods enter the conversation, since the focus is on adding the good vs. cutting out the bad. This is an opportunity for marketers to align their brand with a positive way for women to treat themselves. NORTH AMERICA 21
  • 23. aPPenDIX About MSLGROUP North America The Food and Beverage Specialty at MSLGROUP North America optimizes deep food, nutrition and beverage expertise with clients across the agency network. The unit is directed by Steve Bryant and is supported by agency veteran Caryn Carmer, who provides operational support and leads business based there. With a client roster that includes Nestlé, Bloomin’ Brands, Coca-Cola, Sunkist Growers, United Soybean Board and Heineken and resources that include a full culinary facility, specialized research programs, on-staff registered dietitians and industry experts, MSLGROUP North America is a category leader with an eight-figure book of business. Together, the business is driven by nearly 100 people. The specialty spans the entire food and beverage category from food marketing to communications for food commodities, packaged foods, foodservice, restaurant, healthcare, nutrition and pet foods. The agency offers services to support all the key category consumption drivers from taste to nutrition, design, culture, recommendation and reputation. for More Information: Steve Bryant Director, Food & Beverage, MSLGROUP North America (206) 270-4664 steve.bryant@mslgroup.com NORTH AMERICA 22
  • 24. Research Methodologies MSLGROUP North America Food and Beverage Specialty Unit conducted the research using trade and consumer publications as well as blogs to identify snacking conversations in the United States. Publication timing ranged from January 2011 – January 2012. Identified Analyzed Print Eight Main Subgroups, Publications Themes Emerged using Sysomos Steps Taken 1. Analyzed snacking discussions in consumer and food industry trade publications 2. Determined the most popular topics taking place within snacking 3. Conducted an in-depth media analysis, using Sysomos, to verify popular snacking topics; Sysomos is a web-based platform providing real-time social media monitoring and analytics 4. Identified eight main themes within snacking discussions, and summarized each theme 5. Shared specific brand mentions for each theme 6. Placed subgroups under the eight main themes based on keyword commonalities; subgroups were connected, as needed, with multiple main themes if keyword results were applicable to various themes (noted with a *) 7. Provided descriptions for subgroups 8. Shared product, ingredient and benefit examples for each subgroup NORTH AMERICA 24