2. Business & Technology Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other. -Bill Gates
9. Who uses email? ____% of the demographic between the ages of __ to __, the age demographic most comfortable with IM, SMS and emerging communications methods, will favor email to communicate with businesses in five years. — Habeas, 2008 study of consumer attitudes towards email and online interaction with businesses