Chapter 12

Chapter 12 Planning and Evaluating Operations Managing Front Office Operations Eighth Edition (333TXT or 333CIN)

Competencies for Planning and Evaluating Operations ,[object Object],[object Object],[object Object],(continued)

Management Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Room Rate Categories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pricing Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Historical/Current Occupancy Forecasting Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Percentage of No-Shows ,[object Object],[object Object],Purpose: Helps front office managers decide when (and if) to sell already-committed rooms to walk-in guests.

Percentage of Walk-Ins ,[object Object],[object Object],Purpose: Helps front office managers know how many walk-ins to expect, especially when the hotel is near full occupancy.

Percentage of Overstays ,[object Object],[object Object],Purpose: Alerts front office managers to potential problems when the hotel is near full occupancy and rooms have been reserved for arriving guests.

Percentage of Understays ,[object Object],[object Object],Purpose: Alerts front office manager to probable additional room availability when the hotel is near full occupancy.

Rooms Available Formula ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chapter 12

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Chapter 12