SlideShare une entreprise Scribd logo
1  sur  27
Télécharger pour lire hors ligne
Introduction to the BPM Life Cycle
Maturing BPM Efforts
Dr. Michael zur Muehlen
Stevens Institute of Technology
Center for Business Process Innovation
April 16, 2011
“If it doesn’t make
    three people angry,
    it is not a process”
    Beyond Reengineering (Michael Hammer, 1996)

2
Key Takeaways	



    §    Analysis Frameworks provide context
    §    Transactions perform work, Analytics manage work
    §    The diagram isn’t everything
    §    Improve your capabilities in 3 areas:
          §  Process Maturity
          §  Process Management Maturity
          §  Organizational Maturity




3
Analyze
“Most businesses have just
3 core processes:
1.  sell stuff
2.  deliver stuff, and
3.  making sure you have stuff to sell and deliver”
                                     Geary Rummler

                                                  5

5
Enterprise As A System	


                                             Enterprise
                                        Management System


                                                                 Management
                      Planning and            Mgt. Information    Information
                     Control System
                                                                    System


                                                                                  Custo-




                                                                      Reporting
Suppliers
                           Directive




                                                                                   mers
                                        Operational System
                               Operational Information System

                                       Goods and Services


                                              Money
Organizing Content: Framework	



                       Strategy & Governance


             Contracting                    Marketing


             Purchasing                        Sales


              Receiving    Warehousing       Shipping


              Invoice
                                               Billing
              Auditing

              Accounts                      Accounts
               Payable                      Receivable


             Support Processes (Accounting, HR, IT etc.)

7
Design
The Process Problem	





Source: 9
        WW Grainger
Process Abstraction Levels	


                   Level A
                   Business Activities             Business
                                                                      Objectives           Scorecard
                                                   Activities

                   Level B
                   Process Groupings


                   Level C
                                               Process Groupings
                                                                What  Ownership           Services


                   Core Processes
                                                 Core processes      Delivery Units        Products

                   Level DProcess
                   Business
                   Flows                                                                  System
                                                   Processes        Delivery Teams
                                                                                            s



                                                                How
                   Level E
                   Operational Process Flows
                                               Sub Processes            Roles         System Functions

                   Level F
                   Detailed Process
                   Flows
                                               Detailed Processes   Detailed Roles      Transactions




Source: British Telecommunications plc 2006
Implement
“Vision without execution is hallucination”
                                     Thomas Alva Edison




                                                     12

12
The Developer’s Perspective	





13
The Architect’s Perspective	





14
What the Customer Wants	





15
Manage
“All models are wrong,
       some are useful”George P.E. Box
17
Process Analytics	


                                   Business Process Analytics

                                            Process             Business           Process
                                           Controlling     Activity Monitoring   Intelligence

  Processing of     Event Detection &                         Dashboards         Simulation
 Context Events        Correlation          Historical
                                            Analytics          Rule-based        Data Mining
                                                               Notification
                                                                                 Optimization




                                               Event Bus




External Event              EAI
                                                ERP                ECM               BPM
   Sources
                   Legacy         Custom


                                           Enterprise IT Infrastructure
Improve
Targets	




•  Improve your Process Performance
•  Improve your Process Management Performance
•  Improve your Organizational Performance
Theory of Constraints	




1.  Define the goal - performance or compliance?
2.  Define key metrics – cycle time, wait time, resource utilization
3.  Identify the constraint – find the bottleneck activity/resource
4.  Exploit the constraint – maximize use of the bottleneck
5.  Subordinate to the constraint – limit upstream throughput
6.  Elevate the constraint – invest and improve
7.  Avoid inertia – start the process again
Process Management Maturity	

                                                       Business Process Management
                                                                 Maturity



     Strategic
                                   Governance             Method                  IT               People              Culture
     Alignment


      Process                  Process Roles and       Process Design &    Process Design &     Process Skills &   Process Values &
  Improvement Plan              Responsibilities           Modeling            Modeling            Expertise            Beliefs


                                                           Process             Process
  Strategy & Process               Decision Making                                             Process Education   Process Attitudes &
                                                       Implementation &    Implementation &
  Capability Linkage                 Processes                                                    & Learning           Behaviors
                                                          Executions          Executions


                                   Process Metrics &                                                Process
        Process                                        Process Control &   Process Control &                       Responsiveness to
                                     Performance                                                Collaboration &
      Architecture                                       Measurement         Measurement                            Process Change
                                       Linkage                                                  Communication


                                       Process             Process             Process                                Leadership
    Process Output
                                     Management         Improvement &       Improvement &      Process Knowledge      Attention to
     Measurement
                                      Standards           Innovation          Innovation                               Process


                                       Process         Process Project &   Process Project &       Process
  Process Customers                                                                                                  Process Social
                                     Management            Program             Program           Management
    & Stakeholders                                                                                                     Networks
                                      Controls           Management          Management            Leaders



Source: Rosemann & De Bruin 2008
Organizational Performance	


  Value Generates   FINANCIAL
     Cash Flow                        Primary Objectives



                    CUSTOMER
 Processes Enable
      Value                           Value Proposition



                    PROCESS
 BPM Coordinates
   Processes                                                    Regulatory
                     Operations     Customer    Innovation
                                                                 / Social


BPM shapes and is       Strategic
   shaped by                               Strategic            Change
                           Job
  organizational                               IT               Agenda
                        Families
     maturity

                    LEARNING & GROWTH
    Maturity is
  determined by          Human           Information         Organization
   People and            Capital            Capital            Capital
   Technology
Organizational Performance	

                      MISSION
   Organizational
     Mission is                       Mandated Objectives
    Paramount

                      FINANCIAL                                       CUSTOMER
 Value and Fiscal
 Responsibility are      Fiscal Constraints                 Value Proposition
    in balance


                      PROCESS
 BPM Coordinates
   Processes                                                         Regulatory
                       Operations     Customer       Innovation
                                                                      / Social


BPM shapes and is         Strategic
   shaped by                                    Strategic            Change
                             Job
  organizational                                    IT               Agenda
                          Families
     maturity

                      LEARNING & GROWTH
    Maturity is
  determined by            Human              Information         Organization
   People and              Capital               Capital            Capital
   Technology
Goal Specification,
                                                   Strategy Definition

BPM Life Cycle	

                                    Organizational
                                                        Analysis




                          Strategy
                          Revision
                                                        Process
                                                        Design
                                                                           Process
                                                     Modeling and          Models
                                                     Specification




                          Improvement
                          Measures for
                        Process                                                 Process
                       Evaluation                                           Implementation




                                                          Target Metrics
                    Process Mining /                                           Build Time /
                     Warehousing                                               Integration




                                                                                     Implemented
                                                                                       Processes
                                                        Process
                                                       Enactment
           Export for other              Process
          reporting purpose              Metrics    Run Time / Task
                                                     and Resource
                                                      Allocation
                                                         Measure-
                                                          ments




                                                       Process
                                                      Monitoring
                                         Process
                                         Metrics
                                                    Business Activity
                                                      Monitoring
Key Takeaways	



§    Analysis Frameworks provide context
§    Transactions perform work, Analytics manage work
§    The diagram isn’t everything
§    Improve your capabilities in 3 areas:
      §  Process Maturity
      §  Process Management Maturity
      §  Organizational Maturity
Thank You!

Contenu connexe

Tendances

Ultimate guide to_bpmn2_2016_edition_110716
Ultimate guide to_bpmn2_2016_edition_110716Ultimate guide to_bpmn2_2016_edition_110716
Ultimate guide to_bpmn2_2016_edition_110716yomito_2
 
Introduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMIntroduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMSarbashrestha Panda
 
Framework for a business process management competency centre
Framework for a business process management competency centreFramework for a business process management competency centre
Framework for a business process management competency centreMartin Moore
 
BPM (Business Process Management) Introduction
BPM (Business Process Management) IntroductionBPM (Business Process Management) Introduction
BPM (Business Process Management) IntroductionIntegrify
 
BPMN Introduction
BPMN IntroductionBPMN Introduction
BPMN Introductionejlp12
 
Business Process Monitoring and Mining
Business Process Monitoring and MiningBusiness Process Monitoring and Mining
Business Process Monitoring and MiningMarlon Dumas
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process ManagementAmin Kazemi
 
Business Process Management Training | By ex-Deloitte & McKinsey Consultants
Business Process Management Training | By ex-Deloitte & McKinsey ConsultantsBusiness Process Management Training | By ex-Deloitte & McKinsey Consultants
Business Process Management Training | By ex-Deloitte & McKinsey ConsultantsAurelien Domont, MBA
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process ManagementAlan McSweeney
 
BPMN 2.0 - an introduction to the Level 1 Palette
BPMN 2.0 - an introduction to the Level 1 PaletteBPMN 2.0 - an introduction to the Level 1 Palette
BPMN 2.0 - an introduction to the Level 1 PaletteDeclan Chellar
 
How to establish SEPG and SPI functions?
How to establish SEPG and SPI functions?How to establish SEPG and SPI functions?
How to establish SEPG and SPI functions?Panitta Kaewkallaya
 
Implementing the Data Maturity Model (DMM)
Implementing the Data Maturity Model (DMM)Implementing the Data Maturity Model (DMM)
Implementing the Data Maturity Model (DMM)DATAVERSITY
 
How to use BPMN* for modelling business processes
How to use BPMN* for modelling business processesHow to use BPMN* for modelling business processes
How to use BPMN* for modelling business processesAlexander SAMARIN
 
Process mining in business process management
Process mining in business process managementProcess mining in business process management
Process mining in business process managementRamez Al-Fayez
 

Tendances (20)

IBM Business Process Management 8.5
IBM Business Process Management 8.5IBM Business Process Management 8.5
IBM Business Process Management 8.5
 
Ultimate guide to_bpmn2_2016_edition_110716
Ultimate guide to_bpmn2_2016_edition_110716Ultimate guide to_bpmn2_2016_edition_110716
Ultimate guide to_bpmn2_2016_edition_110716
 
What is BPM?
What is BPM?What is BPM?
What is BPM?
 
Introduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMIntroduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPM
 
Business Process Management Approach
Business Process Management Approach  Business Process Management Approach
Business Process Management Approach
 
Framework for a business process management competency centre
Framework for a business process management competency centreFramework for a business process management competency centre
Framework for a business process management competency centre
 
BPM (Business Process Management) Introduction
BPM (Business Process Management) IntroductionBPM (Business Process Management) Introduction
BPM (Business Process Management) Introduction
 
BPMN Introduction
BPMN IntroductionBPMN Introduction
BPMN Introduction
 
Business Process Monitoring and Mining
Business Process Monitoring and MiningBusiness Process Monitoring and Mining
Business Process Monitoring and Mining
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
Business Process Management Training | By ex-Deloitte & McKinsey Consultants
Business Process Management Training | By ex-Deloitte & McKinsey ConsultantsBusiness Process Management Training | By ex-Deloitte & McKinsey Consultants
Business Process Management Training | By ex-Deloitte & McKinsey Consultants
 
BPMN and Bizagi
BPMN and BizagiBPMN and Bizagi
BPMN and Bizagi
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process Management
 
BPMN 2.0 - an introduction to the Level 1 Palette
BPMN 2.0 - an introduction to the Level 1 PaletteBPMN 2.0 - an introduction to the Level 1 Palette
BPMN 2.0 - an introduction to the Level 1 Palette
 
BPMN on One Page
BPMN on One PageBPMN on One Page
BPMN on One Page
 
How to establish SEPG and SPI functions?
How to establish SEPG and SPI functions?How to establish SEPG and SPI functions?
How to establish SEPG and SPI functions?
 
Implementing the Data Maturity Model (DMM)
Implementing the Data Maturity Model (DMM)Implementing the Data Maturity Model (DMM)
Implementing the Data Maturity Model (DMM)
 
How to use BPMN* for modelling business processes
How to use BPMN* for modelling business processesHow to use BPMN* for modelling business processes
How to use BPMN* for modelling business processes
 
Process mining in business process management
Process mining in business process managementProcess mining in business process management
Process mining in business process management
 
BPMN 2.0 Introduction
BPMN 2.0 IntroductionBPMN 2.0 Introduction
BPMN 2.0 Introduction
 

Similaire à Introduction to the BPM Life Cycle Maturing Efforts

Growing a BPM Center of Excellence
Growing a BPM Center of ExcellenceGrowing a BPM Center of Excellence
Growing a BPM Center of ExcellenceMichael zur Muehlen
 
M2MSys BPM Executive Summary
M2MSys BPM Executive SummaryM2MSys BPM Executive Summary
M2MSys BPM Executive SummaryFilipe Pinto
 
Case Studies Using Process as the Lever for Enterprise Change
Case Studies Using Process as the Lever for Enterprise ChangeCase Studies Using Process as the Lever for Enterprise Change
Case Studies Using Process as the Lever for Enterprise ChangeVincent Kwon
 
Business Process Intelligence Keynote
Business Process Intelligence KeynoteBusiness Process Intelligence Keynote
Business Process Intelligence KeynoteMichael zur Muehlen
 
Introduction to Business Process Management Suite
Introduction to Business Process Management SuiteIntroduction to Business Process Management Suite
Introduction to Business Process Management SuiteAppian
 
Establishing a Business Process Management Center of Excellence - Impact 2012
Establishing a Business Process Management Center of Excellence  - Impact 2012Establishing a Business Process Management Center of Excellence  - Impact 2012
Establishing a Business Process Management Center of Excellence - Impact 2012Prolifics
 
Removing silos
Removing silosRemoving silos
Removing silosYves Zieba
 
Process Intelligece Presentation 092010
Process Intelligece Presentation 092010Process Intelligece Presentation 092010
Process Intelligece Presentation 092010DigitYser
 
BPM Courses and Certificates by Stevens Institute of Technology
BPM Courses and Certificates by Stevens Institute of TechnologyBPM Courses and Certificates by Stevens Institute of Technology
BPM Courses and Certificates by Stevens Institute of TechnologyMichael zur Muehlen
 
Oracle soa and e2.0 partner community forum bpm léon smiers share
Oracle soa and e2.0 partner community forum bpm léon smiers shareOracle soa and e2.0 partner community forum bpm léon smiers share
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
 
Business Process Management - From Market Consolidation to Process Innovation
Business Process Management - From Market Consolidation to Process InnovationBusiness Process Management - From Market Consolidation to Process Innovation
Business Process Management - From Market Consolidation to Process InnovationMichael zur Muehlen
 
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOOctober 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOIT Service and Support
 
Bpm the battle 6 juni visie presentaties
Bpm the battle 6 juni visie presentatiesBpm the battle 6 juni visie presentaties
Bpm the battle 6 juni visie presentatiesrichard_van_tilborg
 
Erp study (Understand and select ERP)
Erp study (Understand and select ERP)Erp study (Understand and select ERP)
Erp study (Understand and select ERP)Gaurav Kumar
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process ManagementAppian
 
Oracle bpm-suite-11g-overview-slide
Oracle bpm-suite-11g-overview-slideOracle bpm-suite-11g-overview-slide
Oracle bpm-suite-11g-overview-slideAericon
 
Sales & marketing efficiency
Sales & marketing efficiencySales & marketing efficiency
Sales & marketing efficiencyYves Zieba
 

Similaire à Introduction to the BPM Life Cycle Maturing Efforts (20)

Growing a BPM Center of Excellence
Growing a BPM Center of ExcellenceGrowing a BPM Center of Excellence
Growing a BPM Center of Excellence
 
M2MSys BPM Executive Summary
M2MSys BPM Executive SummaryM2MSys BPM Executive Summary
M2MSys BPM Executive Summary
 
Case Studies Using Process as the Lever for Enterprise Change
Case Studies Using Process as the Lever for Enterprise ChangeCase Studies Using Process as the Lever for Enterprise Change
Case Studies Using Process as the Lever for Enterprise Change
 
Business Process Intelligence Keynote
Business Process Intelligence KeynoteBusiness Process Intelligence Keynote
Business Process Intelligence Keynote
 
Introduction to Business Process Management Suite
Introduction to Business Process Management SuiteIntroduction to Business Process Management Suite
Introduction to Business Process Management Suite
 
Establishing a Business Process Management Center of Excellence - Impact 2012
Establishing a Business Process Management Center of Excellence  - Impact 2012Establishing a Business Process Management Center of Excellence  - Impact 2012
Establishing a Business Process Management Center of Excellence - Impact 2012
 
Removing silos
Removing silosRemoving silos
Removing silos
 
Process Intelligece Presentation 092010
Process Intelligece Presentation 092010Process Intelligece Presentation 092010
Process Intelligece Presentation 092010
 
BPM Courses and Certificates by Stevens Institute of Technology
BPM Courses and Certificates by Stevens Institute of TechnologyBPM Courses and Certificates by Stevens Institute of Technology
BPM Courses and Certificates by Stevens Institute of Technology
 
Oracle soa and e2.0 partner community forum bpm léon smiers share
Oracle soa and e2.0 partner community forum bpm léon smiers shareOracle soa and e2.0 partner community forum bpm léon smiers share
Oracle soa and e2.0 partner community forum bpm léon smiers share
 
Business Process Management - From Market Consolidation to Process Innovation
Business Process Management - From Market Consolidation to Process InnovationBusiness Process Management - From Market Consolidation to Process Innovation
Business Process Management - From Market Consolidation to Process Innovation
 
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCOOctober 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
 
Bpm the battle 6 juni visie presentaties
Bpm the battle 6 juni visie presentatiesBpm the battle 6 juni visie presentaties
Bpm the battle 6 juni visie presentaties
 
Erp study (Understand and select ERP)
Erp study (Understand and select ERP)Erp study (Understand and select ERP)
Erp study (Understand and select ERP)
 
Introduction to Business Process Management
Introduction to Business Process ManagementIntroduction to Business Process Management
Introduction to Business Process Management
 
Oracle bpm-suite-11g-overview-slide
Oracle bpm-suite-11g-overview-slideOracle bpm-suite-11g-overview-slide
Oracle bpm-suite-11g-overview-slide
 
Sales & marketing efficiency
Sales & marketing efficiencySales & marketing efficiency
Sales & marketing efficiency
 
ITbuzz introduction Slides
ITbuzz introduction SlidesITbuzz introduction Slides
ITbuzz introduction Slides
 
Day 3 p3 - xs and ec
Day 3   p3 - xs and ecDay 3   p3 - xs and ec
Day 3 p3 - xs and ec
 
Day 3 p3 - xs and ec
Day 3   p3 - xs and ecDay 3   p3 - xs and ec
Day 3 p3 - xs and ec
 

Plus de Michael zur Muehlen

Regulatory Instability, BPM Technology, and BPM Skill Configurations
Regulatory Instability, BPM Technology, and BPM Skill ConfigurationsRegulatory Instability, BPM Technology, and BPM Skill Configurations
Regulatory Instability, BPM Technology, and BPM Skill ConfigurationsMichael zur Muehlen
 
From Reactive to Predictive Process Management
From Reactive to Predictive Process ManagementFrom Reactive to Predictive Process Management
From Reactive to Predictive Process ManagementMichael zur Muehlen
 
Stevens MSIS - New Student Orientation
Stevens MSIS - New Student OrientationStevens MSIS - New Student Orientation
Stevens MSIS - New Student OrientationMichael zur Muehlen
 
BPMN 2.0 Tutorial 01 - Basic Constructs
BPMN 2.0 Tutorial 01 - Basic ConstructsBPMN 2.0 Tutorial 01 - Basic Constructs
BPMN 2.0 Tutorial 01 - Basic ConstructsMichael zur Muehlen
 
BPD Keynote: Design is How We Change the World
BPD Keynote: Design is How We Change the WorldBPD Keynote: Design is How We Change the World
BPD Keynote: Design is How We Change the WorldMichael zur Muehlen
 
Researching Standards - What? Why? How? And?
Researching Standards - What? Why? How? And?Researching Standards - What? Why? How? And?
Researching Standards - What? Why? How? And?Michael zur Muehlen
 
Semantic Enterprise Architecture
Semantic Enterprise ArchitectureSemantic Enterprise Architecture
Semantic Enterprise ArchitectureMichael zur Muehlen
 
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Michael zur Muehlen
 
Primitives And Design Patterns for Top-Down SOA Implementations
Primitives And Design Patterns for Top-Down SOA ImplementationsPrimitives And Design Patterns for Top-Down SOA Implementations
Primitives And Design Patterns for Top-Down SOA ImplementationsMichael zur Muehlen
 
From Process Management to Process Innovation
From Process Management to Process InnovationFrom Process Management to Process Innovation
From Process Management to Process InnovationMichael zur Muehlen
 
Process Innovation vs. Governance, Risk and Compliance
Process Innovation vs. Governance, Risk and ComplianceProcess Innovation vs. Governance, Risk and Compliance
Process Innovation vs. Governance, Risk and ComplianceMichael zur Muehlen
 
Getting Started With Business Process Modeling
Getting Started With Business Process ModelingGetting Started With Business Process Modeling
Getting Started With Business Process ModelingMichael zur Muehlen
 
Process Modeling: What is used vs. What is useful
Process Modeling: What is used vs. What is usefulProcess Modeling: What is used vs. What is useful
Process Modeling: What is used vs. What is usefulMichael zur Muehlen
 
Architecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsArchitecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsMichael zur Muehlen
 
Integrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesIntegrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesMichael zur Muehlen
 
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...Michael zur Muehlen
 
What every Enterprise Architect needs to know about BPM and Workflow
What every Enterprise Architect needs to know about BPM and WorkflowWhat every Enterprise Architect needs to know about BPM and Workflow
What every Enterprise Architect needs to know about BPM and WorkflowMichael zur Muehlen
 

Plus de Michael zur Muehlen (19)

Regulatory Instability, BPM Technology, and BPM Skill Configurations
Regulatory Instability, BPM Technology, and BPM Skill ConfigurationsRegulatory Instability, BPM Technology, and BPM Skill Configurations
Regulatory Instability, BPM Technology, and BPM Skill Configurations
 
From Reactive to Predictive Process Management
From Reactive to Predictive Process ManagementFrom Reactive to Predictive Process Management
From Reactive to Predictive Process Management
 
Stevens MSIS - New Student Orientation
Stevens MSIS - New Student OrientationStevens MSIS - New Student Orientation
Stevens MSIS - New Student Orientation
 
BPMN 2.0 Tutorial 01 - Basic Constructs
BPMN 2.0 Tutorial 01 - Basic ConstructsBPMN 2.0 Tutorial 01 - Basic Constructs
BPMN 2.0 Tutorial 01 - Basic Constructs
 
BPD Keynote: Design is How We Change the World
BPD Keynote: Design is How We Change the WorldBPD Keynote: Design is How We Change the World
BPD Keynote: Design is How We Change the World
 
Researching Standards - What? Why? How? And?
Researching Standards - What? Why? How? And?Researching Standards - What? Why? How? And?
Researching Standards - What? Why? How? And?
 
Semantic Enterprise Architecture
Semantic Enterprise ArchitectureSemantic Enterprise Architecture
Semantic Enterprise Architecture
 
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...
Making Things Simpler: How Primitives Help Integrate BPM and Enterprise Archi...
 
Modeling in the Large Keynote
Modeling in the Large KeynoteModeling in the Large Keynote
Modeling in the Large Keynote
 
Primitives And Design Patterns for Top-Down SOA Implementations
Primitives And Design Patterns for Top-Down SOA ImplementationsPrimitives And Design Patterns for Top-Down SOA Implementations
Primitives And Design Patterns for Top-Down SOA Implementations
 
From Process Management to Process Innovation
From Process Management to Process InnovationFrom Process Management to Process Innovation
From Process Management to Process Innovation
 
Process Innovation vs. Governance, Risk and Compliance
Process Innovation vs. Governance, Risk and ComplianceProcess Innovation vs. Governance, Risk and Compliance
Process Innovation vs. Governance, Risk and Compliance
 
Getting Started With Business Process Modeling
Getting Started With Business Process ModelingGetting Started With Business Process Modeling
Getting Started With Business Process Modeling
 
Process Modeling: What is used vs. What is useful
Process Modeling: What is used vs. What is usefulProcess Modeling: What is used vs. What is useful
Process Modeling: What is used vs. What is useful
 
Architecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsArchitecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise Architects
 
BPM Standards: An Overview
BPM Standards: An OverviewBPM Standards: An Overview
BPM Standards: An Overview
 
Integrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesIntegrating Business Rules and Business Processes
Integrating Business Rules and Business Processes
 
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...
IIR EA Conference: What Every Enterprise Architect Needs To Understand About ...
 
What every Enterprise Architect needs to know about BPM and Workflow
What every Enterprise Architect needs to know about BPM and WorkflowWhat every Enterprise Architect needs to know about BPM and Workflow
What every Enterprise Architect needs to know about BPM and Workflow
 

Dernier

Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdfA305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdftbatkhuu1
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaShree Krishna Exports
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxpriyanshujha201
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 

Dernier (20)

Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdfA305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdf
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Best Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in IndiaBest Basmati Rice Manufacturers in India
Best Basmati Rice Manufacturers in India
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 

Introduction to the BPM Life Cycle Maturing Efforts

  • 1. Introduction to the BPM Life Cycle Maturing BPM Efforts Dr. Michael zur Muehlen Stevens Institute of Technology Center for Business Process Innovation April 16, 2011
  • 2. “If it doesn’t make three people angry, it is not a process” Beyond Reengineering (Michael Hammer, 1996) 2
  • 3. Key Takeaways §  Analysis Frameworks provide context §  Transactions perform work, Analytics manage work §  The diagram isn’t everything §  Improve your capabilities in 3 areas: §  Process Maturity §  Process Management Maturity §  Organizational Maturity 3
  • 5. “Most businesses have just 3 core processes: 1.  sell stuff 2.  deliver stuff, and 3.  making sure you have stuff to sell and deliver” Geary Rummler 5 5
  • 6. Enterprise As A System Enterprise Management System Management Planning and Mgt. Information Information Control System System Custo- Reporting Suppliers Directive mers Operational System Operational Information System Goods and Services Money
  • 7. Organizing Content: Framework Strategy & Governance Contracting Marketing Purchasing Sales Receiving Warehousing Shipping Invoice Billing Auditing Accounts Accounts Payable Receivable Support Processes (Accounting, HR, IT etc.) 7
  • 10. Process Abstraction Levels Level A Business Activities Business Objectives Scorecard Activities Level B Process Groupings Level C Process Groupings What Ownership Services Core Processes Core processes Delivery Units Products Level DProcess Business Flows System Processes Delivery Teams s How Level E Operational Process Flows Sub Processes Roles System Functions Level F Detailed Process Flows Detailed Processes Detailed Roles Transactions Source: British Telecommunications plc 2006
  • 12. “Vision without execution is hallucination” Thomas Alva Edison 12 12
  • 15. What the Customer Wants 15
  • 17. “All models are wrong, some are useful”George P.E. Box 17
  • 18. Process Analytics Business Process Analytics Process Business Process Controlling Activity Monitoring Intelligence Processing of Event Detection & Dashboards Simulation Context Events Correlation Historical Analytics Rule-based Data Mining Notification Optimization Event Bus External Event EAI ERP ECM BPM Sources Legacy Custom Enterprise IT Infrastructure
  • 20. Targets •  Improve your Process Performance •  Improve your Process Management Performance •  Improve your Organizational Performance
  • 21. Theory of Constraints 1.  Define the goal - performance or compliance? 2.  Define key metrics – cycle time, wait time, resource utilization 3.  Identify the constraint – find the bottleneck activity/resource 4.  Exploit the constraint – maximize use of the bottleneck 5.  Subordinate to the constraint – limit upstream throughput 6.  Elevate the constraint – invest and improve 7.  Avoid inertia – start the process again
  • 22. Process Management Maturity Business Process Management Maturity Strategic Governance Method IT People Culture Alignment Process Process Roles and Process Design & Process Design & Process Skills & Process Values & Improvement Plan Responsibilities Modeling Modeling Expertise Beliefs Process Process Strategy & Process Decision Making Process Education Process Attitudes & Implementation & Implementation & Capability Linkage Processes & Learning Behaviors Executions Executions Process Metrics & Process Process Process Control & Process Control & Responsiveness to Performance Collaboration & Architecture Measurement Measurement Process Change Linkage Communication Process Process Process Leadership Process Output Management Improvement & Improvement & Process Knowledge Attention to Measurement Standards Innovation Innovation Process Process Process Project & Process Project & Process Process Customers Process Social Management Program Program Management & Stakeholders Networks Controls Management Management Leaders Source: Rosemann & De Bruin 2008
  • 23. Organizational Performance Value Generates FINANCIAL Cash Flow Primary Objectives CUSTOMER Processes Enable Value Value Proposition PROCESS BPM Coordinates Processes Regulatory Operations Customer Innovation / Social BPM shapes and is Strategic shaped by Strategic Change Job organizational IT Agenda Families maturity LEARNING & GROWTH Maturity is determined by Human Information Organization People and Capital Capital Capital Technology
  • 24. Organizational Performance MISSION Organizational Mission is Mandated Objectives Paramount FINANCIAL CUSTOMER Value and Fiscal Responsibility are Fiscal Constraints Value Proposition in balance PROCESS BPM Coordinates Processes Regulatory Operations Customer Innovation / Social BPM shapes and is Strategic shaped by Strategic Change Job organizational IT Agenda Families maturity LEARNING & GROWTH Maturity is determined by Human Information Organization People and Capital Capital Capital Technology
  • 25. Goal Specification, Strategy Definition BPM Life Cycle Organizational Analysis Strategy Revision Process Design Process Modeling and Models Specification Improvement Measures for Process Process Evaluation Implementation Target Metrics Process Mining / Build Time / Warehousing Integration Implemented Processes Process Enactment Export for other Process reporting purpose Metrics Run Time / Task and Resource Allocation Measure- ments Process Monitoring Process Metrics Business Activity Monitoring
  • 26. Key Takeaways §  Analysis Frameworks provide context §  Transactions perform work, Analytics manage work §  The diagram isn’t everything §  Improve your capabilities in 3 areas: §  Process Maturity §  Process Management Maturity §  Organizational Maturity