Teresa Hughes, Securus Software Ltd

1. Teresa Hughes
Beyond online safety
to offline outcomes:
using what we know
to protect children
better

2. A small piece of the pie!

3. Blocking and filtering alone - the systems most commonly
used by schools - cannot address very serious behavioural
issues like bullying and grooming, issues with the
potential to really impact on a child's welfare.
This session looks at all online concerns from grooming to
pro-suicide sites to homophobic bullying. Together we
will explore the issues: what do statistics tell us? How
worried should we be? What are the solutions? Do young
people prefer to get help online?... and perhaps most
importantly, what is the key to successful early
intervention?

4. The Reason
Beyond online safety to offline outcomes: using
what we know to protect children better
How safe do you feel online?
Are you worried about identity theft?
How much time do you spend setting up
profile and settings?
How often do you check your privacy settings?
How many “friends” have you got?

5. Computer/technology
PLUS
life skills

6. Some basics
2000
World population – 6,115,000,000
<6%
Internet users:- 360,985,492
2011
World population - 6,973,738,433
Internet users - 2,405,518,376
>34 %

7. Some basics
Household access to the Internet
2006
 14.3 million households in the UK had Internet access
 That is 57% of households
2008
 More than 8 in 10 (83%) households in the UK with
dependent children had Internet access
2010
 19.2 million households in the UK had Internet access
 That is 73% of households
Office National Statistics 2012

8. Some basics
Children’s use of new technology (UK)
2009
27% of children aged 5 to 15 who own a
mobile phone had first acquired one by the
time they were 8 years old
65% had acquired one by the time they were
10 years old
Office National Statistics 2012

9. Fact
68%
of children under 13 believe
everything they see online
CEOP

10. Fact
25%
of children and young people have
met someone in the real world
who they initially met online
CEOP

11. Fact
Every year in the UK
600-800 young people between the
ages of
15 and 24 years take their own lives
PAPYRUS Prevention of Young Suicide www.papyrus-uk.org

12. Fact
69%
of children in the UK report being
bullied
BeatBullying

13. Fact
at least 20
children and adolescents a year
commit suicide because of being
bullied
BeatBullying

14. Online Offending
How many indecent images are there?
NSPCC report 26 million recovered in last two years at
the rate of 35,000 a day
How many children abused for those images?
Victimless crime?????………

15. Online Offending
Indecent images
600%
1999: 303
2009: 1,916
increase
http://www.bbc.co.uk/news/uk-14596811 (NSPCC)

16. Online Offending
Child sex offences
2005: 1,363
2006: 1,675
2007: 1,747
60%
2008: 1,888
2009: 1,916
increase
2010: 2,135
Total – 10,724
http://www.bbc.co.uk/news/uk-14596811 (NSPCC)

17. Fact
1 in 6 children have been sexually abused by the time
they are 16
8 out of 10 children know their abusers
The vast majority are not reported to the Police
Ref: NSPCC Full-Stop campaign 2000
The Office of Children's Commissioner study identified
16,500 children who were at "high risk of sexual
exploitation" in 2010-11

18. Reasons for Not Reporting
• “didn’t want parents to find out”
• “it was nobody else’s business”
• “didn’t think it was serious or wrong”
• “didn’t want friends to find out”
• “didn’t want the authorities to find out”
• “was frightened” (24%)
• “didn’t think would be believed” (13%)
• “had been threatened by abuser” (7%)
NSPCC survey 2000

19. Grooming and sexual
exploitation

20. Filtering and blocking doesn't alert
you to the behaviour of……..
Online grooming and
sexual exploitation

21. Definition of child sexual exploitation
The sexual exploitation of children and young people
under 18 involves exploitative situations, contexts and
relationships where young people (or a third person or
persons) receive 'something' (e.g. food,
accommodation, drugs, alcohol, cigarettes, affection,
gifts, money) as a result of performing, and/or others
performing on them, sexual activities.
National Working Group for Sexually Exploited Children and Young People, 2008.

22. Grooming definition
A process used by people with a sexual interest
in children to attempt to engage them in sexual
acts either over the internet or in person
It can take place both online and offline
CEOP Thinkuknow website

23. Grooming statistics

24. Statistics
In 2010/11 the police in England and Wales
recorded:
310 offences of online sexual grooming
homeoffice.gov.uk/publications/science-research-statistics/research-statistics/crime-research/hosb1011/hosb1011

25. Predator

26. Predator

27. Predator

28. Suicide

29. Filtering and blocking doesn't alert
you to the behaviour of……..
Suicide, self-harm &
depression

30. Suicide
In England and Wales alone around 24,000
attempted suicides are made by
10 to 19 year olds = one every 20 minutes
If a child is visiting suicide-related websites, they
may be in urgent need of support.
PAPYRUS Prevention of Young Suicide www.papyrus-uk.org

31. Suicide tragedy

32. Suicide tragedy

33. Suicide – Marie Bentham
8 year old Marie Bentham hanged herself in her
bedroom with her skipping rope because she
felt she could no longer face the bullies at school

34. Suicide – Marie Bentham

35. Suicidal thoughts – Jessica O’Connell
 9-year-old Jessica O'Connell kept a two-
year diary of events in which she
describes being hit, verbally abused and
held down in a swimming pool.
 Jessica thought about killing herself
because of two years of bullying by a
classmate
 Jessica wrote "To mummy, I wish I was
dead so I don't have to suffer any more
pain. I love you."
 Thankfully Jessica lived to tell the tale.

36. Final diary pages Vijay Singh
Vijay was 13 years old
Monday: my money was taken
Tuesday: names called
Wednesday: my uniform torn
Thursday: my body pouring with blood
Friday: it’s ended
Saturday: freedom
He was found hanging from the banister rail at him
home on the Sunday

37. Journal of Affective Disorders

38. Suicide study
Television and film
 17of the 22respondents discussed the potential role of Television
and Film as a source of information about suicide methods.
 Over 50% gave specific examples of suicides they had seen
portrayed, including ‘The Bridge’ (film about jumping), ‘Casualty’
‘Shawshank Redemption’ (film featuring hanging), ‘CSI’ (American
television crime drama, hanging) and others.
 “You see some on T.V…Casualty. I used to watch that…the
ambulance gets called to where someone's tried committing
suicide, or someone's put their car in the garage and put an exhaust
pipe in, you know.” (R22: male, hanging.)
Lucy Biddle a, David Gunnell a, Amanda Owen-Smith a, John Potokar a, Damien Longson b, Keith Hawton c, Nav Kapur d, Jenny Donovan a

39. Suicide study
The internet
 13 respondents identified the Internet as a source of information
about suicide and just over 1/3rd (n=8) discussed its role in shaping
their own attempt.
 “I tried to kill myself with carbon monoxide” [details method].
 “Why did I do that? I read on the internet that people had succeeded
in killing themselves” [in that way]…
 “It [planning] was a couple of weeks, may be three weeks. First I
looked on the internet for ways to do it… [Chosen method of
poisoning] was what I thought would be like a good option I suppose
and um yeah, I can't actually remember where I could get it from. I
went to Google and just ordered it from somewhere.”
Lucy Biddle a, David Gunnell a, Amanda Owen-Smith a, John Potokar a, Damien Longson b, Keith Hawton c, Nav Kapur d, Jenny Donovan

40. Suicide study
 5 respondents deliberately used the internet to find out about suicide
methods. It was perceived as an obvious source of information that could be
accessed easily and privately.
 1 respondent had used a search engine to discover a recommended ‘best’
method after previous failed attempts:
‘Last time I got tablets I got them from America because I researched it on the
internet and I found what would actually work…I put in on [search engine] I think
I put in ‘what is the best tablet to kill yourself’, I think I actually typed that in… or
how, I think I put in ‘how's the best way to kill yourself’ something like that… it
came up with that name of that [group of drugs]… then I looked on the list of
tablets on the site which came up for selling them… I have taken [other drugs]
before and stuff and I thought I really need to find out how to do this properly so
I thought I'm sure I can find out how to do it properly if I look for information
about it. You're not likely to just sort of ask about it to anybody so… it [the
Internet] gives you all the information you need’.
(R20: female, carbon monoxide poisoning and previous near-fatal overdose.)
Lucy Biddle a, David Gunnell a, Amanda Owen-Smith a, John Potokar a, Damien Longson b, Keith Hawton c, Nav Kapur d, Jenny Donovan

41. Suicide study
 ‘The internet was commonly recognised as a resource that
could be used purposefully to search for information about
methods.’
 ‘However, it seems likely that the decision to attempt suicide
and the decision about how to attempt suicide are often
concurrent or at least interrelated.’
 A recent study suggested choice of suicide method might be
more pliable in younger adults (Lin et al., 2010).
 Young adults may also be more susceptible to imitation
effects (Pirkis and Blood, 2001b) and have higher rates of
internet usage.
Lucy Biddle a, David Gunnell a, Amanda Owen-Smith a, John Potokar a, Damien Longson b, Keith Hawton c, Nav Kapur d, Jenny
Donovan

42. Suicide study

43. Suicide study
Internet Searches for a Specific Suicide Method Follow Its High-
Profile Media Coverage
• Investigated the effect of media coverage of suicides by hydrogen
sulphide gassing on trends in internet searches in 2countries.
• In Japan, news reports of 3 deaths using this method in late
February 2008 were followed by more than 200 hydrogen sulphide
suicides during the subsequent 4 months.
• This epidemic was thought to be fuelled by information on the
internet about making the gas.
• In the United Kingdom, extensive media coverage on 20th
September 2010 of a suicide pact using this method was followed
by a second hydrogen sulphide suicide pact within 10 days and
another in February 2011.
Am J Psychiatry 168:8, August 2011

44. Suicide study

45. Suicide study

46. Suicide – Felicia Garcia
“She was never upset, that's the thing. None of us saw this coming,”
Gabriella Leone (friend)

47. PAPYRUS

48. Bullying

49. Filtering and blocking doesn't alert
you to the behaviour of……..
Cyberbullying

50. Beatbullying
28% of 11-to-16-year-olds
have been deliberately targeted,
threatened or humiliated by an
individual or group through the use
of mobile phones or the internet.
Virtual Violence - BeatBullying

51. Online Bullying
30,439 children called Childline in 2010/2011
re bullying.
(NSPCC Survey 2011)
It is estimated that at least 20 children and
adolescents a year commit suicide because of
being bullied
(Beatbullying)

52. Online Bullying
38% of young people have been affected by
cyber-bullying, with abusive emails (26%)
and text messages (24%) being the most
common methods.
28% of children did not tell anyone about the
abuse.
From: Tarapdar, Saima and Kellett, Mary (2011) Young people's voices on cyber-bullying: what can age comparisons tell
us? London: The Diana Award.

53. Beatbullying – Virtual Violence II

54. Cyber Mentors

55. CyberMentors

56. CyberMentors

57. Suicide – Rosie Whittaker

58. Homophobia

59. Filtering and blocking doesn't alert
you to the behaviour of……..
Racial, homophobic and
religious harassment

60. Suicide – Tyler Clementi

61. Suicide – Tyler Clementi
Tyler Clementi (December 19, 1991 – September 22, 2010) was an eighteen-year-
old student at Rutgers University in Piscataway, New Jersey, who jumped to his
death from the George Washington Bridge on September 22, 2010.
On September 19, his roommate, Dharun Ravi, and a fellow hall mate, Molly Wei,
used a webcam on Ravi's computer and a computer in Wei's dorm room to view,
without Clementi's knowledge, Clementi kissing another man.
On September 21, the day prior to the suicide, Ravi urged friends and Twitter
followers to watch via his webcam a second tryst between Clementi and his
friend, though the viewing never occurred.
Ravi and Wei were indicted for their roles in the webcam incidents, though they
were not charged with a role in the suicide itself.
Clementi's death brought national and international attention to the issue of
cyberbullying and the struggles facing LGBT youth

62. Pornography

63. Pornography

64. Young peoples access to online pornography

65. Pornography

66. Pornography
Elementary school children are developing addictions to online pornography in a
worrying trend that some scientists believe is on the cusp of becoming a national
epidemic.
Several studies have discovered links between viewing online pornography and problems
including social isolation, performing badly in school and behavioural issues.
Seven out of ten teenagers have viewed pornography on the Internet with boys at
greater risk than girls,
Henry J. Kaiser Family Foundation in California.

67. Sexting

68. Filtering and blocking doesn't alert
you to the behaviour of……..
Sexting

70. Sexting - Definition
Images or videos generated
by children under the age of 18, or
of children under the age of 18 that are of a
sexual nature or are indecent.

71. Sexting
Incidents of sexting are not clear-cut or
isolated; schools encounter a variety of
scenarios.
Today's young people document their lives
online.
There is a seamless connection between their
online and offline worlds.

72. Sexting

73. Sexting sadness
Chevonea Kendall-Bryan had threatened to jump if he did not erase the recording of her
performing a sex act on him – and climbed on to the window ledge of her fourth-floor
home.
She died in Battersea, south-west London, in March 2011 at 8.10pm, in front of the boy –
named only as E6 in court – who then fled the scene.
Records showed she sent him a text message at 7.08pm, saying: 'How much can I handle?
HONESTLY. I beg you, delete that.'

74. Coroner Bernard Richmond QC, criticised the
girl's secondary school for failing to deal with
complaints of bullying.
She discovered a sex tape had been made and
was being passed around the school only four
hours before her death, the court heard.

75. Sexting
 Claire, (12 or 13 years) saying of the boys in her class:
“If they want oral sex, they will ask every single day until you say
yes.”
 Kamal, a boy in the same year, says:
“Say I got a girlfriend, I would ask her to write my name on her
breast and then send it to me and then I would upload it on to
Facebook or Bebo or something like that.”
 The profile picture on his phone, is an image of his girlfriend’s
cleavage.
 Some of the boys at his school have explicit images of up to 30
different girls on their phone.
NSPCC Report 2012

76. Sexting
They swap images like football cards.
If boys fancy a girl, they send her a picture of their
genitals.
One teenage girl said
“Sending pictures of your body parts is the new
flirting”.
NSPCC Report 2012

78. Children with special educational
needs

79. Children with special educational needs

80. Children with special educational needs
Teachers and parents placed great emphasis on
the trusting nature of many of these children,
who often take things at face value, may
struggle to anticipate and respond to risks
involving deceit, may respond to inappropriate
requests (perhaps repeating inappropriate
behaviour) and may become obsessive in their
online activities.

81. Securus Software
Solution

82. Solution
Monitoring can provide vital
opportunities to protect vulnerable
young people from serious harm –
opportunities which could otherwise
be missed………

83. Identify risks - Libraries
Inappropriate SMS Weapons
Bullying
Language
Grooming Racism Pornography Terrorism Bespoke
Suicide Drugs Gambling Hacking

84. What does Securus capture?
Inappropriate material from online and offline activity – works
24/7.
Social networking sites
Chat Rooms
Peer to peer software
Interactive games
Websites
Email
Instant messenger
Word, notepad etc.

85. How does Securus work?
Display Acceptable Record and
Identify risks assess risks Action & educate
Use Policies
Define clear boundaries Monitors your computers for Automatically takes a One to one
for computer use unacceptable words, phrases screenshot of any content Group
and images indicating a concern Child Protection Procedures

86. Libraries
Ability to include your own words in a library
for specific concerns (little gossip)
Ability to adjust levels of severity/concern
Ability to adjust the libraries for pupils
Ability to review captures remotely
Can assist schools to resolve issues between
pupils, parents and/or teachers

87. Captures

88. A Securus screen capture flagged for grooming

89. A Securus screen capture, flagged by suicide/self-harm
User: PC Date/Time: PC Name: IP:
LEECO/MILLERE 119/04/2011 12:15:17 ComputerLab-01 204:29:106:254
Phrase / Severity (total/count): Source: Library:
TAKING AN OVERDOSE / 90(240/1 Keyboard BULLYING
Server Time: Server Received Time: First Viewed by: First Viewed Time:
19/04/2011 18:15:21 19/04/2011 18:16:15 admin@securus.com

90. A Securus screen capture flagged for bullying
User: PC Date/Time: PC Name: IP:
LEECO/MILLERE 11/04/2011 11:32:22 BUH-LA4-008 204:29:106:254
Phrase / Severity (total/count): Source: Library:
WHORES / 80(470/1) Keyboard PORN
Server Time: Server Received Time: First Viewed by: First Viewed Time:
11/04/2011 17:32:26 11/04/2011 17:52:39 admin@securus.com 12/04/2011 04:49:01

93. Action & Educate
Decide the best course of action:
• One to one - Teacher
• One to one - Teacher & parent
• Classroom discussion - Teacher
• Assembly - Senior Management Team
• Child protection procedures – CPLO (child protection liaison officer)
• Schools communication network e.g. ‘littlegossip

94. Contact…
• Teresa.hughes@securus-software.com
• Teresa.hughes1@gmail.com
• mobile: 07565 548432
• Twitter - @SecurusSoftware
• LinkedIn