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Persona Most Grata:
Invoking the User From
Data to Design
LITA National Forum
Twitter: #lita2012pmg
What, Why, How, Hi, Apply
What are Personas
­  “A persona is a realistic character
sketch representing one segment of a
Web site’s targeted audience.”
Mulder/Yaar (2010)
What are personas
­  “A persona is a realistic character
sketch representing one segment of a
Web site’s targeted audience.”
Mulder/Yaar (2010)
What are personas
volusion.com
What are personas
­  “A persona is a realistic character
sketch representing one segment of a
Web site’s targeted audience.”
Mulder/Yaar (2010)
What are personas
Lorem ipsum dolor sit amet, consectetur
adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua. Ut
enim ad minim veniam, quis nostrud
exercitation ullamco laboris nisi ut aliquip ex
ea commodo consequat. Duis aute irure dolor
in reprehenderit in voluptate velit esse cillum
dolore eu fugiat nulla pariatur.
Motivations
§  Excepteur sint occaecat cupidatat non.
§  Sunt in culpa qui officia deserunt mollit
anim id est laborum.
§  Excepteur sint occaecat cupidatat non.
Goals
§  Excepteur sint occaecat cupidatat non.
§  Sunt in culpa qui officia deserunt mollit
anim id est laborum.
§  Excepteur sint occaecat cupidatat non.
Pain points
§  Excepteur sint occaecat cupidatat non.
§  Sunt in culpa qui officia deserunt mollit
anim id est laborum.
§  Excepteur sint occaecat cupidatat non.
Name <name>
Type <type>
Role <role>
“Insert quote that
characterises this persona
in one sentence.”
Behaviours
A behaviour Opposite behaviour
Variable description
A behaviour Opposite behaviour
Variable description
A behaviour Opposite behaviour
Variable description
A behaviour Opposite behaviour
Variable description
A behaviour Opposite behaviour
Variable description
A behaviour Opposite behaviour
Variable description
<Persona name>
Why
­ “Personas summarize research findings
and bring that research to life in such a
way that a company can make decisions
based on these personas, not based on
themselves.”
Mulder/Yaar (2010)
Why
­ “Personas summarize research findings
and bring that research to life in such a
way that a company can make
decisions based on these personas,
not based on themselves.”
Mulder/Yaar (2010)
Why
http://pinterest.com/shaunamcewan/library-stuff/
Why
How
How
Libraryh3lp
How
Libraryh3lp
Access / MechanicalDiscovery / Topical (X)
Extrinsic (Y)
How
Intrinsic
How
Qualtrics Survey Software
How
Qualtrics Survey Software
How
Qualtrics Survey Software
Access / MechanicalDiscovery / Topical (X)
Extrinsic (Y)
Intrinsic
Access / MechanicalDiscovery / Topical (X)
Intrinsic
Extrinsic (Y)
SPSS
Extrinsic
SPSS
Access / MechanicalDiscovery / Topical
Intrinsic
Proto-Eric
SPSS
Discovery / Topical
Extrinsic
Access / Mechanical
Intrinsic
Proto-Jesse
SPSS
Discovery / Topical Access / Mechanical
ExtrinsicIntrinsic
Proto-Pierre
Discovery / Topical Access / Mechanical
ExtrinsicIntrinsic
Proto-Kaley
Discovery / Topical Access / Mechanical
ExtrinsicIntrinsic
Kaley
ERIC
KALEY
JESSE
PIERRE
Extrinsic
Access / Mechanical
Intrinsic
Discovery / Topical
More Data
­ LibQual Survey
­ Assessment Team Report
­ Usability Testing Reports
­ Faculty Interviews
Introducing…
OmniGraffle
OmniGraffle
OmniGraffle
OmniGraffle
Apply
Apply
Apply
Next Steps
­ Make them real across the
organization
­ Apply them
­ Create user stories,
scenarios, map their
processes
Thank you
Alexa Pearce @alexapearce
Nadaleen Tempelman-Kluit @nadaleen
Credits
OmniGraffle UX Template
http://konigi.com/tools/omnigraffle-ux-template
Flickr and Google Images Searches > Limit to
free to use and share CC licenses
Blake-persona Blake Persona-Volusion.com
Bill -personas BolducPress: http://www.bolducpress.com/
design/user-personas-and-how-they-can-
improve-your-site/

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Persona Most Grata: Invoking the User From Data to Design