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Rapid Re-Housing for Families
                  1

    MARGE WHERLEY, ABT ASSOCIATES

      NATIONAL ALLIANCE TO END
      HOMELESSNESS CONFERENCE,
         FEBRUARY 9-10, 2012
James ―Whitey‖ Bulger, Boston Crime Boss,
               was a bad man
                           2




 When captured in 2011, he was on the FBI’s Ten
 Most Wanted List, accused of 19 murders

 He had 30 guns and $800,000 hidden in concealed
 holes in the walls of his apartment
But he was not all bad….
                            3

 According to his apartment manager, he had lived in
 the same unit for 15 years.
 He paid his rent on time and made few complaints.

 ―He was a good tenant.‖


 Moral: There is hope for the homeless families in
 your program!!
Why Rapid Re-Housing?
                                  4

Rapid Re-Housing is a core service under HPRP and
HEARTH because:
 Lack of stable housing is associated with:
   Losing your job -> difficulty finding another job;

   Missing school -> Bad grades-> Dropping out

   Increased substance use/abuse;

   Failure to follow doctor’s orders (e.g. taking meds);

   Lower T-cell counts -> Lower life expectancy
Rapid Re-Housing Philosophy
                           5




 People who are homeless can leave shelters or the
 streets and move directly into housing.

 They should not have to spend time earning and
 learning to live in housing before they move into
 housing.

 People learn best while they are housed.
Why not rapidly re-house homeless families?
                          6




 Objections = Hidden Assumptions:


  1. People at less than 30% of Area Median Income
      can’t afford housing without a deep, permanent
      subsidy.
   2. People with personal problems can’t keep
      housing unless they receive deep, permanent
      support services.
Challenging Assumption #1
                               7




                        1986       1997        2011

Minnesota TANF
cash benefit for a
family of four (one     $621       $621        $621
parent and three
children

FMR for a 2-
bedroom
apartment in           $480        $621        $924
Minneapolis area
Challenging Assumption #1 (cont.)
                         8




Among households who rely primarily on public
benefits for income, approximately 10% become
homeless in a year.

But that means 90% do not become homeless—even
though only a small percentage have a deep rental
subsidy.
Hennepin County, Minnesota
                                    9

1570 families who entered a homeless shelter
between 1/1/08-10/31/09:
 66% had incomes of $0-$499/month


 93% had been spending 66-80% of their income on rent


 All received Rapid Re-Housing; virtually none received a housing
  subsidy

 95% did not return to shelter within 12 months of leaving
  homelessness.
Challenging Assumption #2
               Disability = Homelessness?
                               131
                                3



 Poverty is the primary cause of homelessness. Poverty is
  both a cause and a result of disability.
 Disabled people are 200-300% more likely to be poor than
  non-disabled people.
 About two-thirds of working age adults who experience
  long-term poverty have a disability
 Disabled people are more over-represented among the poor
  than single parents and more than any single ethnic or
  racial minority or ALL ethnic/racial minorities combined.
Hennepin Rapid Re-Housing Successful Outcomes
   (No return to homelessness within 12 months of leaving shelter)
                                  11



BARRIER LEVEL          Agency A                Agency B
Level 2—               97%                     99%
Moderate

Level 3—               97%                     97%
Moderately Severe

Level 4—               92%                     88%
Chronically Homeless

Level 5—               88%                     93%
Severe

Total:                 95%                     95%
All Families
(N= 1635)
Rapid Re-Housing
                                    12

What Rapid Re-Housing What Rapid Re-Housing
does                  doesn’t do
Reduces the length of time people    Cure poverty
are homeless
                                     Assure people will have affordable
Minimizes the impact of              housing; i.e. eliminate rent burden
homelessness on their
employment, school attendance        Protect them from the impact of
and health compliance                the housing market, job market,
                                     bad choices or bad judgment
Allows people to access resources
that can help with their other    Eliminate housing mobility
longer-term life problems and
goals if they choose
Components of a High-Performing Rapid Re-
               Housing Program
                              13



 Rapid engagement with people experiencing homelessness
 Targeting, screening and assessment is focused on housing
  barriers
 Immediate assistance is available housing search and start-
  up costs
 The program builds relationships with as many landlords
  as possible (except ―slumlords‖)
 Supportive services are based upon the needs and
  preferences of both tenants and landlords.
Rapid Engagement
                           14

 The promise of a quick move into permanent
 housing is highly motivating 
 Demonstrate respect by not asking too many
 personal questions or requiring too much
 commitment too quickly
 Cultural competency is critical

 Staff who have personally experienced
 homelessness are more likely to make an instant
 connection with their clients
Targeting, Screening and Assessment
                           15

Recommendation:
1.   Targeting: prioritize families who would remain
     homeless longest or be most harmed by continued
     homelessness.
2.   Screen for eligibility not for assumptions about
     future stability.
3.   Assess only what is necessary, timely and relevant
     to getting and keeping housing now.
Housing Search
                             16

 Don’t assume households will substantially increase
 their incomes. Don’t search for housing they can’t
 keep when temporary subsidy ends.
 Families apply for every type of subsidy for which
 they qualify, even if there is a waiting list.
 Smallest unit they can tolerate in the least expensive
 area where they can find safe housing. Consider
 shared housing
 Start-up costs promised to landlord the same day a
 lease is offered.
Recruiting Landlords
                                    17

YOUR JOB:
   Minimize risks to the landlord
   Respond to problems caused by your program’s households
   Provide housing-related support to the household
   Act as an intermediary when conflict arises
   Facilitate a move-out vs. an eviction
   Source of future tenant referrals
   Extra incentives for households with the highest barriers:
       Double damage deposit
       Court eviction costs if needed
       Repair or pay toward some damages
What kind of tenants do landlords want?
                          18




             Someone who will…
                Pay the rent on time,
          Treat the building with respect,
          Treat other people with respect
     (and don’t get into trouble with the police)
Pay the Rent on Time
                              19


 Budgeting – Where does the money go?

 Increase income— Employment, benefits, EITC, sell
  blood, babysitting, utility assistance
 Reduce expenses– Cheaper utility plans, food or clothing
  shelf, downsize car or apartment
 Emergency reserves for future crises

 Vendor pay or representative payee
Treat the Building With Respect
                            20



 Much tenant damage results from carelessness and
 ignorance
 Lack of minimal housekeeping can cause significant
 and expensive damage
 Use of wrong cleaning products or tools can cause
 expensive damage.
 One primary, universal focus: abuse of plumbing
 and fire-safety concerns
Treat Other People With Respect
                             21

 This means other tenants, nearby neighbors and, of
 course, the landlord.
 The ―soft expectations‖ (unwritten rules) of renting:
 noise, ―traffic,‖ smells, children’s behavior, etc.
 Landlords rarely turn a blind eye to things that
 jeopardize their financial/legal interests.
Follow the Lease
                        22




 Read and explain— in simple terminology --
 the lease (or have a tenant/legal service
 provider ―translate‖).

 Assure they have a basic understanding of
 tenant and landlord rights and responsibilities.
WHAT DOES MY LEASE SAY?
                              23


Things that can get me evicted:
 Rent is more than 5 days late
 Someone moves in with me (stays more than 2 weeks)
 If I get a dog
 If the police are called about me twice in 30 days
 If anyone buys or sells drugs in my unit

Things I can do but only if the landlord agrees:
 Get a roommate
 Get a cat
Home Visits
                             24



 Use drop-in visits to look for ―red flags‖ (if a landlord
 suddenly evicts your participant, you haven’t been
 paying attention)

 Home visits are also a good time for ―in vivo‖
 teaching about noise levels, garbage removal, basic
 housekeeping—the ―soft skills‖ of renting.
Anticipate Problems
                         25



 History DOES repeat. Family should develop a plan
 to prevent/avoid or resolve issues that have led
 to housing loss.
 Plan ahead/Role play how to discuss late rent,
 damage, needed repairs, complaints.
 Document: write/keep letters about requests,
 complaints, agreements, etc.
Now that you know what landlords want…..
                          26




 When Whitey Bulger gets out of prison, with no
 income, assets, plan or support system, which of you
 would accept him for Rapid Re-Housing?

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3.2 Introduction to Rapid Re-Housing for Families

  • 1. Rapid Re-Housing for Families 1 MARGE WHERLEY, ABT ASSOCIATES NATIONAL ALLIANCE TO END HOMELESSNESS CONFERENCE, FEBRUARY 9-10, 2012
  • 2. James ―Whitey‖ Bulger, Boston Crime Boss, was a bad man 2  When captured in 2011, he was on the FBI’s Ten Most Wanted List, accused of 19 murders  He had 30 guns and $800,000 hidden in concealed holes in the walls of his apartment
  • 3. But he was not all bad…. 3  According to his apartment manager, he had lived in the same unit for 15 years.  He paid his rent on time and made few complaints.  ―He was a good tenant.‖  Moral: There is hope for the homeless families in your program!!
  • 4. Why Rapid Re-Housing? 4 Rapid Re-Housing is a core service under HPRP and HEARTH because:  Lack of stable housing is associated with:  Losing your job -> difficulty finding another job;  Missing school -> Bad grades-> Dropping out  Increased substance use/abuse;  Failure to follow doctor’s orders (e.g. taking meds);  Lower T-cell counts -> Lower life expectancy
  • 5. Rapid Re-Housing Philosophy 5  People who are homeless can leave shelters or the streets and move directly into housing.  They should not have to spend time earning and learning to live in housing before they move into housing.  People learn best while they are housed.
  • 6. Why not rapidly re-house homeless families? 6  Objections = Hidden Assumptions: 1. People at less than 30% of Area Median Income can’t afford housing without a deep, permanent subsidy. 2. People with personal problems can’t keep housing unless they receive deep, permanent support services.
  • 7. Challenging Assumption #1 7 1986 1997 2011 Minnesota TANF cash benefit for a family of four (one $621 $621 $621 parent and three children FMR for a 2- bedroom apartment in $480 $621 $924 Minneapolis area
  • 8. Challenging Assumption #1 (cont.) 8 Among households who rely primarily on public benefits for income, approximately 10% become homeless in a year. But that means 90% do not become homeless—even though only a small percentage have a deep rental subsidy.
  • 9. Hennepin County, Minnesota 9 1570 families who entered a homeless shelter between 1/1/08-10/31/09:  66% had incomes of $0-$499/month  93% had been spending 66-80% of their income on rent  All received Rapid Re-Housing; virtually none received a housing subsidy  95% did not return to shelter within 12 months of leaving homelessness.
  • 10. Challenging Assumption #2 Disability = Homelessness? 131 3  Poverty is the primary cause of homelessness. Poverty is both a cause and a result of disability.  Disabled people are 200-300% more likely to be poor than non-disabled people.  About two-thirds of working age adults who experience long-term poverty have a disability  Disabled people are more over-represented among the poor than single parents and more than any single ethnic or racial minority or ALL ethnic/racial minorities combined.
  • 11. Hennepin Rapid Re-Housing Successful Outcomes (No return to homelessness within 12 months of leaving shelter) 11 BARRIER LEVEL Agency A Agency B Level 2— 97% 99% Moderate Level 3— 97% 97% Moderately Severe Level 4— 92% 88% Chronically Homeless Level 5— 88% 93% Severe Total: 95% 95% All Families (N= 1635)
  • 12. Rapid Re-Housing 12 What Rapid Re-Housing What Rapid Re-Housing does doesn’t do Reduces the length of time people Cure poverty are homeless Assure people will have affordable Minimizes the impact of housing; i.e. eliminate rent burden homelessness on their employment, school attendance Protect them from the impact of and health compliance the housing market, job market, bad choices or bad judgment Allows people to access resources that can help with their other Eliminate housing mobility longer-term life problems and goals if they choose
  • 13. Components of a High-Performing Rapid Re- Housing Program 13  Rapid engagement with people experiencing homelessness  Targeting, screening and assessment is focused on housing barriers  Immediate assistance is available housing search and start- up costs  The program builds relationships with as many landlords as possible (except ―slumlords‖)  Supportive services are based upon the needs and preferences of both tenants and landlords.
  • 14. Rapid Engagement 14  The promise of a quick move into permanent housing is highly motivating   Demonstrate respect by not asking too many personal questions or requiring too much commitment too quickly  Cultural competency is critical  Staff who have personally experienced homelessness are more likely to make an instant connection with their clients
  • 15. Targeting, Screening and Assessment 15 Recommendation: 1. Targeting: prioritize families who would remain homeless longest or be most harmed by continued homelessness. 2. Screen for eligibility not for assumptions about future stability. 3. Assess only what is necessary, timely and relevant to getting and keeping housing now.
  • 16. Housing Search 16  Don’t assume households will substantially increase their incomes. Don’t search for housing they can’t keep when temporary subsidy ends.  Families apply for every type of subsidy for which they qualify, even if there is a waiting list.  Smallest unit they can tolerate in the least expensive area where they can find safe housing. Consider shared housing  Start-up costs promised to landlord the same day a lease is offered.
  • 17. Recruiting Landlords 17 YOUR JOB:  Minimize risks to the landlord  Respond to problems caused by your program’s households  Provide housing-related support to the household  Act as an intermediary when conflict arises  Facilitate a move-out vs. an eviction  Source of future tenant referrals  Extra incentives for households with the highest barriers:  Double damage deposit  Court eviction costs if needed  Repair or pay toward some damages
  • 18. What kind of tenants do landlords want? 18 Someone who will… Pay the rent on time, Treat the building with respect, Treat other people with respect (and don’t get into trouble with the police)
  • 19. Pay the Rent on Time 19  Budgeting – Where does the money go?  Increase income— Employment, benefits, EITC, sell blood, babysitting, utility assistance  Reduce expenses– Cheaper utility plans, food or clothing shelf, downsize car or apartment  Emergency reserves for future crises  Vendor pay or representative payee
  • 20. Treat the Building With Respect 20  Much tenant damage results from carelessness and ignorance  Lack of minimal housekeeping can cause significant and expensive damage  Use of wrong cleaning products or tools can cause expensive damage.  One primary, universal focus: abuse of plumbing and fire-safety concerns
  • 21. Treat Other People With Respect 21  This means other tenants, nearby neighbors and, of course, the landlord.  The ―soft expectations‖ (unwritten rules) of renting: noise, ―traffic,‖ smells, children’s behavior, etc.  Landlords rarely turn a blind eye to things that jeopardize their financial/legal interests.
  • 22. Follow the Lease 22  Read and explain— in simple terminology -- the lease (or have a tenant/legal service provider ―translate‖).  Assure they have a basic understanding of tenant and landlord rights and responsibilities.
  • 23. WHAT DOES MY LEASE SAY? 23 Things that can get me evicted:  Rent is more than 5 days late  Someone moves in with me (stays more than 2 weeks)  If I get a dog  If the police are called about me twice in 30 days  If anyone buys or sells drugs in my unit Things I can do but only if the landlord agrees:  Get a roommate  Get a cat
  • 24. Home Visits 24  Use drop-in visits to look for ―red flags‖ (if a landlord suddenly evicts your participant, you haven’t been paying attention)  Home visits are also a good time for ―in vivo‖ teaching about noise levels, garbage removal, basic housekeeping—the ―soft skills‖ of renting.
  • 25. Anticipate Problems 25  History DOES repeat. Family should develop a plan to prevent/avoid or resolve issues that have led to housing loss.  Plan ahead/Role play how to discuss late rent, damage, needed repairs, complaints.  Document: write/keep letters about requests, complaints, agreements, etc.
  • 26. Now that you know what landlords want….. 26  When Whitey Bulger gets out of prison, with no income, assets, plan or support system, which of you would accept him for Rapid Re-Housing?