Sharleen Smith's presentation

1. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . ARE GENERATIONS AT WORK THROUGH THE GAPS? SLIPPING

2. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Alabama Training Institute [email_address] Sharleen Smith Associate Director

3. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LET’S ASSUME … You are of the Baby Boomer Generation Your parents are of the Greatest Generation Your children are Gen X Your grandchildren are Gen Y Your younger siblings are Generation Jones Your older siblings are Boomers HOLIDAY WITH FAMILY

4. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Mom, where is my Ipod? What’s an Ipod? Honey, don’t run in the house… Where are the keys to the SUV? That is a gas guzzling vehicle! He still lives with you? Yes, he is old enough to be on his own. When I was young, my father… HOLIDAY WITH FAMILY

5. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . I remember when…. Will someone sit down and eat dinner? Did you see my new sports car? But you are only fifteen. I can’t deal with all this racket! I don’t know where he is… probably outside. Do you always let the kids run wild? Do you know how wonderful you are. You are going to spoil her. HOLIDAY WITH FAMILY

6. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Have you seen my 50 Cents CD? Where did you get a CD for .50? No 50 Cents is a rapper? A “rapper” - what are you “wrapping”? Who is going to eat family dinner with me? Where is Great Aunt Velma? We forgot to pick her up at the nursing home. “ I think I am going insane!” HOLIDAY WITH FAMILY

7. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . YOUR WORKPLACE “ No matter how hard we try, we will always be the “young kids” in the back office.” “ Those kids show no respect for authority.” “ I am not staying after 5:00 – I have a life! You need one too.” “ They have no vision or ability to think strategically.” “ They have no real life.”

8. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . YOUR WORKPLACE “ The old geezer stubbornly refuses to accept change!” “ That inexperienced know-it-all has me pulling my hair out!” “ You are right. I am the boss.” “ The kid wants a promotion after six months.” “ We needed this report done now – not later.”

9. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . “ I have not done it yet. You didn’t tell me it was urgent.” “ Take vacation and relax – maybe then you can chill.” “ Why do it that way?” “ I’ll be in the break room.” “ They have no work ethic. They are slackers.” YOUR WORKPLACE

10. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . “ Just tell me what needs to be done. Let me run my own show after that.” How can they stay with this one company for 30 something years!” “ How do they think they can work with email, headphones, and cell phones all “going off?” “ These young folks are changing jobs faster than their parents changed their diapers! YOUR WORKPLACE

13. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . GENERATIONAL GAPS Stereotypes are used Labels are tossed about Blaming becomes the norm Arguments are growing Excuses are rampant Conflict becomes more confusing Demands to compromise intensify Underestimate commonalities Misuse of diversity

14. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . GENERATIONS SOLIDIFY Creativity Problem solving Blended learning Positive atmosphere Healthy working conditions Synergy Resources pool Growth and progress Diversity

15. Dividing generations has occurred since the early 1700s. GENERATIONS ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved .

17. Generational differences occur due to the events and conditions during our formative years. GENERATIONS ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved .

18. Generational labels help to define the differences in who we are, how we view the world, the way we think, our values. However, generational labeling is just one of the influences on adult behavior. GENERATIONS ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved .

19. Some research defines the overlap as “being on the cusp” or called “cuspers.” Some research identifies separate and distinct generations for the overlap. GENERATIONS ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved .

20. Generational difference should not be used for excuses. GENERATIONS ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved .

21. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LET’S THINK … Greatest Generation knows Kennedy was assassinated. Baby Boomers know Kennedy was associated with a drowning. Generation Jones, X and Y knows Kennedy was killed in a plane crash.

22. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LET’S THINK … Greatest Generation and Boomers believe December 7 was D-day. Jonesers and Xers know it as the day after John Lennon was assassinated.

23. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LET’S THINK … Most people in the Greatest Generation have never operated a computer. Gen Yers do not know a world without DSL computers.

24. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LET’S THINK … As kids, the Greatest Generation heard news about overall aspects of a war, over a radio, a month or more after an event had occurred. Gen X and Y watch a battle live, as it occurs, know where people are hidden and who may have been killed along with the unfortunate families.

25. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Greatest Generation Baby Boomers Generation Jones Generation X Generation Y

26. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . TO UNDERSTAND What are their core values? What do they expect of their leaders? What is their definition of authority? How do they define success? What is a motivational work environment to them ? What are the rewards they enjoy? How are they different?

27. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Mature Generation Veteran Era Generation G.I. Generation Silent Generation (later years) Traditionalists Depression Generation GREATEST GENERATION

32. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Beat Generation Generation Jones (latter years) BABY BOOMER GENERATION

37. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Baby Boomer (latter years) Baby Busters Late Boomers Isolation Generation Sunshine Generation GENERATION JONES

43. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . MTV Generation Nexters Boomlet Video Generation Me Generation GENERATION X

49. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . MTV Generation (latter years) Boomerang Generation Generation Internet (latter years) Millennial Generation iGeneration MySpace Generation Gen M GENERATION Y

57. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . STRENGTH Multitask/ techno -savvy Yers Work/life balance Xers Adaptable Jonesers Service oriented Boomers Stable Greatest

58. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . OUTLOOK Hopeful Yers Skeptical Xers Cautious Jonesers Optimistic Boomers Practical Greatest

59. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . WORK ETHIC Determined Yers Balanced Xers Independent Jonesers Driven Boomers Dedicated Greatest

60. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . LEADERSHIP Pulling together Yers Value competence Xers Likes team Jonesers Want consensus Boomers Trust hierarchy Greatest

61. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . AUTHORITY Polite Yers Not intimidated Xers Not impressed Jonesers Crave it Boomers Respectful Greatest

62. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . RELATIONSHIPS Inclusive Yers Fluid Xers Reluctant to commit Jonesers Personal Gratification Boomers Personal Sacrifice Greatest

63. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . DIVERSITY No majority race Yers Fully integrated Xers Integration partially implemented Jonesers Integration began Boomers Segregated Greatest

64. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . FEEDBACK Wants feedback at the push of a button Yers Interrupts and asks for feedback Xers Year round feedback Jonesers Once a year with documentation Boomers No news is good news Greatest

65. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . COMMUNICATION Internet, cell phones, text during the work day Yers Cell phones, emails, anytime Xers Phones and meetings Jonesers Face to face Boomers In writing / memo or letter Greatest

66. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . MONEY Earn to spend Yers Conserve Xers Save and spend Jonesers Buy now, pay later Boomers Put it away and pay cash Greatest

67. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . FAMILY Merged families Yers Latch key kids Xers Disintegrating Jonesers Disengaged Boomers Traditional nuclear Greatest

68. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . MANAGEMENT STYLE Collaborative Yers Self-commanding Xers Paticipatory Jonesers Competitive Boomers Chain of command Greatest

69. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . CAREER GOALS Build parallel careers Yers Build a portable career Xers Build yourself in job you love Jonesers Build a stellar career Boomers Build a legacy Greatest

70. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Needs to hear ideas by linking to strategic plans. Needs help in work/life balance programs. Needs to use diversity in offices and teams. Must handle conflict with generations immediately. May need to lighten up about work times. Use rewards such as raises and promotions. Provide elderly care programs. Be visible and available for younger workers. Need public recognition and status Run political interference for younger workers. Boomers need to allow fun in the workplace. Value their history. CLOSING THE GAPS Baby Boomers

71. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Include Jonesers in work decisions and info. Discuss project expectations right away. Allow Jonesers some changes, if not more. Provide elderly and child care programs. Jonesers do not trust politics and office games. Offer flexibility in schedules. Schedule career discussions. Provide feedback continuously. Link employee work to “bottom line” performance. Delegate more work to younger employees. Allow them to have fun and balance their lives. Jonesers do not like offices with conflict. CLOSING THE GAPS Generation Jones

72. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Show employees the future. Value their risk-taking. Xers see authority as casual – so be flexible. Break bonds of tradition. Invest in talent. Build balance into their work. Add fun into workplace. Offer flexibility in schedules. Create continuous learning/training program. Others need to be computer literate. Xers like to be flexible with changing rules. Reward with time off. Allow them to test authority figures. CLOSING THE GAPS Generation X

73. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Others need to focus on performance results not how, when and where got it done. Assign group projects for Yers. Provide engaging and varying experiences for Yers. Benefits with tuition pay off, career path, child care. Maintain advanced technology to keep Yers. Yers need to be constantly challenged. Allow Yers to share their new ideas. Offer flexibility in their schedules. Yers jobs need to fit personality. Yers need intervention with health factors. Yers need work in friendly & positive environment. Yers want to be respected and treated fairly. CLOSING THE GAPS Generation Y

74. ATI Copyright ©, 2007 Auburn Montgomery, Alabama Training Institute , All Rights Reserved . Our shared hunger for knowledge and the thrill of pooling our intellectual resources and discoveries creates a climate where age has become irrelevant.