"..to provide leadership for the integration of technology into traditional and online teaching and learning environments to enhance their effectiveness" (Fulkerson, 2012).
1. Instructional Design and Information
Management (ID&IM) Department
Jacqueline Murphy
Karl Kiser
Thea Leonard
Jessica Medina
Tamla Terry
Kaplan University
IX564: Design of Learning Environments
Dr. Lyndon Godsall
2. Agenda
Team Editor - Jackie
Department Overview - Thea
Organizational Chart - Thea
Roles and Responsibilities - Thea
Salary Recommendations - Jess and Tamla
Equipment Needs - Karl
3. Department Overview
The department’s goal is to provide leadership for the integration
of technology into traditional and online teaching and learning
environments to enhance their effectiveness (Fulkerson, 2012).
4. Organizational Chart
VP for
Technology/CIO
Instructional Design
& Development
Manager
Technology Support
Director
Infrastructure
Manager
Client Services
Manager
System Services
Manager
Instructional
Designers
Software
Helpdesk Call
Center
Representatives
Programmers
Multimedia
Developers
Network & Servers
(Hardware)
Helpdesk
Technicians
Developers
SME Liaison
Purchasing Liaison
Telecom Liaison
Administrators
5. Roles & Responsibilities
Infrastructure
Software: Purchase,
maintain, upgrade, and
replace software; track
licensing information.
Network & Servers (Hardware): Purchase,
maintain, upgrade, track, and replace
equipment ensuring appropriate backups and
redundancies.
Client Services
Provide training and support for on-line and on-ground faculty and
students.
Helpdesk Call Center
Representatives: Provide ondemand telephone and virtual
support.
Helpdesk Technicians: Provide byappointment physical (on-campus)
support and training.
Liaisons: Coordinate between ID&IM staff and other departments.
6. Roles & Responsibilities
System Services
Programmers:
Provide support
for and reporting
on applications,
software, and
databases.
Developers:
Maintain, update,
and report on
existing applications;
develop additional
applications.
Administrators: Administer
mission critical systems,
servers, and databases to
ensure their security,
reliability, efficiency, and
compatibility.
ID&D: Design and develop on-line, hybrid, and on-ground learning
experiences to produce desired learning outcomes.
7. Salary Recommendations
Technology Support Director
Vice President for Technology/Chief
Information Officer
$129,000
$127,961
System Service Managers
Developers
Infrastructure Manager
Client Services Manager
Instructional Design & Development
Manager
Software
$120,950
$93,350
$90,470
$88,660
$81,300
Adapted from USBLS and Indeed
$80,910
8. Salary Recommendations
Network & Servers: Hardware
Programmers
Instructional Designers
$76,320
$74,280
$72,854
Administrators
Multimedia Developers
Purchasing Liaison
SME Liaisons
Telecom Liaison
Helpdesk Call Center Representatives
Helpdesk Technicians
$72,560
$62,775
$62,310
$59,333
$53,130
$50,130
$50,130
Adapted from USBLS and Indeed
14. References
Dell. (2014). PowerEdge R720 rack server. Retrieved from
http://www.dell.com/us/business/p/poweredge-r720/pd
Fulkerson, C. (2012, August). Positioning instructional & campus
technologies for the future. Retrieved from
http://www.elon.edu/docs/e-web/bft/technology/TechPlan08-12.pdf
Indeed. (2014). Salary search. Retrieved from
http://www.indeed.com/salary
Moodle. (2008, September 9). Hardware and performance. Retrieved
from https://moodle.org/mod/forum/discuss.php?d=105392
U.S. Bureau of Labor Statistics (BLS). (2013, November 27). May 2012
national occupational employment and wage estimates United States.
Retrieved from: http://www.bls.gov/oes/current/oes_nat.htm
Editor's Notes
The Instructional Design and Information Management Department (ID&IM) supports students in their learning, and faculty in their teaching and research. The department is comprised of information technology and instructional design professionals who offer expertise in:Moodle 2.x Learning Management System (LMS)Online, on-ground, and hybrid course developmentMultimedia developmentVarious software and hardware packages.
InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
InfrastructureSoftware: Purchase, maintain, upgrade, and replace software; track licensing information.Network & Servers (Hardware): Purchase, maintain, upgrade, track, and replace equipment ensuring appropriate backups and redundancies.Client Services: Provide training and support for on-line and on-ground faculty and students.Helpdesk Call Center Representatives: Provide on-demand telephone and virtual support.Helpdesk Technicians: Provide by-appointment physical (on-campus) support and training.System ServicesProgrammers: Provide support for and reporting on applications, software, and databases.Developers: Maintain, update, and report on existing applications; develop additional applications.Administrators: Administer mission critical systems, servers, and databases to ensure their security, reliability, efficiency, and compatibility.Liaisons: Coordinate between ID&IM staff and other departments.ID&D: Design and develop on-line, hybrid, and on-ground learning experiences to produce desired learning outcomes.
Recommended salaries for each position.
Recommended salaries for each position.
In September of 2008, Don Hinkelman answered a question regarding system implementation requirements for Moodle for an organization or school of 500 or more users. His choice was a Dell Server platform that was capable of supporting up to (his) 2000 users (Moodle, 2008). Since that time, technology has advanced to present this new profile of Dell Server technology.
