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UR CUSTOMER D    A    T    I    N    G   Customer is the king
What is good ?  The one which has more good and less bad . ,[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
TRY  “DATING”  YOUR PATIENTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
WHAT ACTUALLY IS DATING?
D DAZZLE PATIENTS WITH YOUR SERVICES.
A ANTICIPATE YOUR PATIENT'S NEEDS BY EMPHASIZING CARING OVER COSTS
[object Object],T
I INNOVATE BY UNDERSTANDING MOST RULES SHOULD BE  FLEXIBLE.
[object Object],N
EMPLOYEES ARE INTERNAL CUSTOMER ,[object Object],[object Object]
[object Object]
[object Object]
[object Object],[object Object],G
PROBLEM SOLVERS ,[object Object],[object Object]
THEY MADE THE CHOICE TO COME TO YOUR HOSPITAL AND USE YOUR SERVICES. ,[object Object]
HOW TO IMPROVE SERVICES? ,[object Object]
NO SUBSTITUTE FOR FIRSTHAND INFORMATION AND DIRECT CONTACT EXISTS. ,[object Object],[object Object],[object Object]
HOSPITALS MUST LISTEN TO THEIR PATIENTS, SUPPLIERS AND EMPLOYEES TO MAKE SURE ALL NEEDS ARE BEING MET. AND REMEMBER,JUST BECAUSE YOUR HOSPITAL HAS FOLLOWED A CERTAIN PROCEDURE FOR  30 YEARS DOES’T MEAN IT’S THE BEST WAY TO HANDLE SOMETHING. DON’T BE A SLAVE TO TRADITION. Bath at ganga
[object Object]
[object Object]
[object Object],D A T I N G Your Customers.
10 TIPS TO HELP MAKE YOUR CRM MORE PERSONAL AND PRODUCTIVE ,[object Object],[object Object]
2.CREATE AN INDIVIDUALIZED PATIENT PLAN ,[object Object]
[object Object],[object Object],[object Object]
3.NURTURE YOUR PATIENTS ,[object Object],[object Object]
4.OFFER TARGETED,PRECISE SOLUTIONS ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5.FOCUS ON KEEPING YOUR CURRENT PATIENTS ,[object Object]
6.STAY POSITIVE ,[object Object]
7.TAKE PRIDE IN YOUR SOLUTIONS BUT DON’T TAKE ALL THE CREDIT. ,[object Object]
8.DON’T REST ON YOUR SUCCESSES ,[object Object]
9.STOP PONDERING THE PAST AND BEGIN NURTURING THE FUTURE ,[object Object]
10.REMEMBER TO DATE YOUR PATIENTS ,[object Object]
[object Object],[object Object]
[object Object],END RESULT
RUDE BEHAVIOUR OF SECURITY PERSONS. POOR CANTEEN SERVICES. VISITING TIME SHOULD BE FLEXIBLE. NURSE CO-OPERATIVE. RESIDENT DOCTORS SERVICES ARE VERY GOOD EMERGENCY SERVICES ARE VERY GOOD. DR.SANGEETA’S APPROACH IS VERY EFFECTIVE NO LIFT FOR 6TH FLOOR CASH COUNTER. DOCTOR SHOULD TALK TO ATTENDANT AT LEAST ONCE IN 24 HRS. DISCHARGE PROCEDURE IS VERY TRADITIONAL AND TIME CONSUMING. HELPFUL ATTITUDE OF NURSES ATTENDING AT 4TH FLOOR. DR.K.CHETTRI  IS FOUND VERY AFFECTIONATE. SECURITIES ARE HELPFUL. POOR PARKING. TOILET NOT PROPERLY CLEAN. ARROGANT BEHAVIOUR OF NURSING STAFF. PROCESS ARE TAKING TIME. TEAM EFFORT OF DOCTORS NURSING CARE CLEANILINESS BRICKBATS BOUQUETS
GOOD  BAD MORE FANS NEEDED FOR 3RD FLOOR WAITING ROOM. STAFF MAY BE TRAINED IN MORE PROFESSIONAL  ENTRANCE ROAD MAY BE REPAIRED. ATTENDANT BED IS TOO SMALL. COMPETENT AND FRIENDLY DOCTORS. SENSE OF SECURITY. EXCELLENT HOUSEKEEPING. NO NEWSPAPER OR TV IN  2ND FLOOR(215E) CANTEEN FOOD PRICE IS VERY HIGH NOT SO GOOD BEHAVIOUR FROM FEMALE RECEPTIONIST. THE WARD IS VERY HYGENIC AND WORKING SINCERELY. DISCIPLINE OF THIS HOSPITAL IS EXCELLENT. AVAILABILITY OF MEDICINE INSIDE HOSPITAL
Here’s some good old Chinese wisdom!   Do not click.  Put on the sound
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
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[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],And God knows how many  we are!!!   Abinash
 

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Dating Your Patients: 10 Tips for Building Loyal Customer Relationships

  • 1. UR CUSTOMER D   A   T   I   N   G Customer is the king
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 9. D DAZZLE PATIENTS WITH YOUR SERVICES.
  • 10. A ANTICIPATE YOUR PATIENT'S NEEDS BY EMPHASIZING CARING OVER COSTS
  • 11.
  • 12. I INNOVATE BY UNDERSTANDING MOST RULES SHOULD BE FLEXIBLE.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. HOSPITALS MUST LISTEN TO THEIR PATIENTS, SUPPLIERS AND EMPLOYEES TO MAKE SURE ALL NEEDS ARE BEING MET. AND REMEMBER,JUST BECAUSE YOUR HOSPITAL HAS FOLLOWED A CERTAIN PROCEDURE FOR 30 YEARS DOES’T MEAN IT’S THE BEST WAY TO HANDLE SOMETHING. DON’T BE A SLAVE TO TRADITION. Bath at ganga
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. RUDE BEHAVIOUR OF SECURITY PERSONS. POOR CANTEEN SERVICES. VISITING TIME SHOULD BE FLEXIBLE. NURSE CO-OPERATIVE. RESIDENT DOCTORS SERVICES ARE VERY GOOD EMERGENCY SERVICES ARE VERY GOOD. DR.SANGEETA’S APPROACH IS VERY EFFECTIVE NO LIFT FOR 6TH FLOOR CASH COUNTER. DOCTOR SHOULD TALK TO ATTENDANT AT LEAST ONCE IN 24 HRS. DISCHARGE PROCEDURE IS VERY TRADITIONAL AND TIME CONSUMING. HELPFUL ATTITUDE OF NURSES ATTENDING AT 4TH FLOOR. DR.K.CHETTRI IS FOUND VERY AFFECTIONATE. SECURITIES ARE HELPFUL. POOR PARKING. TOILET NOT PROPERLY CLEAN. ARROGANT BEHAVIOUR OF NURSING STAFF. PROCESS ARE TAKING TIME. TEAM EFFORT OF DOCTORS NURSING CARE CLEANILINESS BRICKBATS BOUQUETS
  • 41. GOOD BAD MORE FANS NEEDED FOR 3RD FLOOR WAITING ROOM. STAFF MAY BE TRAINED IN MORE PROFESSIONAL ENTRANCE ROAD MAY BE REPAIRED. ATTENDANT BED IS TOO SMALL. COMPETENT AND FRIENDLY DOCTORS. SENSE OF SECURITY. EXCELLENT HOUSEKEEPING. NO NEWSPAPER OR TV IN 2ND FLOOR(215E) CANTEEN FOOD PRICE IS VERY HIGH NOT SO GOOD BEHAVIOUR FROM FEMALE RECEPTIONIST. THE WARD IS VERY HYGENIC AND WORKING SINCERELY. DISCIPLINE OF THIS HOSPITAL IS EXCELLENT. AVAILABILITY OF MEDICINE INSIDE HOSPITAL
  • 42. Here’s some good old Chinese wisdom! Do not click. Put on the sound
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.