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N proctor e-learninginnovations7june12
1. From Headphones to Microphones:
Thinking Differently with Mobile
(and measuring mobile success)
Innovations in E-Learning Symposium
7 June 2012
Nancy Proctor, Smithsonian Institution
proctorn@si.edu @nancyproctor
@NancyProctor, proctorn@si.edu 1 7 June 2012 1
3. In the beginning:
Early Soundtracks and Soundbites
->->->->->->->->->->->->
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 3
@NancyProctor, proctorn@si.edu
2009 3 7 June 2012
4. Pearls of Wisdom
-o-o-o-o-o-o-o-o-o-o-
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 4
@NancyProctor, proctorn@si.edu
2009 4 7 June 2012
5. The magic happened
in-between
-o-o-o-o-o-o-o-o-o-o-
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 5
@NancyProctor, proctorn@si.edu
2009 5 7 June 2012
6. But many visitors got lost in linear
space
-o-o-(o)-o-o-?
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 6
@NancyProctor, proctorn@si.edu
2009 6 7 June 2012
7. Or simply abandoned the herd
-o-o-o-o-o~§
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 7
@NancyProctor, proctorn@si.edu
2009 7 7 June 2012
8. Random access was supposed to
liberate us
o o o o
o o
o
o o
Nancy Proctor, ProctorN@si.edu
Handheld Conference 3 June 8
@NancyProctor, proctorn@si.edu
2009 8 7 June 2012
9. Falling on deaf ears?
Nancy Proctor, ProctorN@si.edu http://picasaweb.google.com/anup.rao/HaifaAkkoIsrael#4954285426665324562
Handheld Conference 3 June 9
@NancyProctor, proctorn@si.edu
2009 9 7 June 2012
11. It’s NOT about the Technology
Fraunhofer Institute, Kunstmuseum Bonn: 11
@NancyProctor, proctorn@si.edu ‘Beat Zoderer’ exhibition (Listen project) 2003
7 June 2012
13. Mobile Transformation
1. Stops become soundtracks
2. Soundtracks become a-linear
3. Your body becomes the interface
4. The mobile tour experience is social
5. The conversation is asynchronous
http://wiki.museummobile.info/archives/16082
@NancyProctor, proctorn@si.edu 13 7 June 2012
14. Elsewhere I have argued:
Mobile IS social media
http://mobileappsformuseums.wordpress.com/
@NancyProctor, proctorn@si.edu 14 7 June 2012 14
15. Understanding the mobile and
social behaviors of your audience
is the first step in building a
mobile strategy or product.
@NancyProctor, proctorn@si.edu 15 7 June 2012
16. What are your audience’s mobile habits?
Increasing mobile
sophistication Mobile Technographics
• Use mobile Internet weekly
• Visit social networks weekly
• Consume news and information
SuperConnecteds • Stream music or video
20%
• Purchase music tracks
• Purchase mobile content
Entertainers
9% • Send or receive email
• Use maps or navigation
Connectors • Use mobile Internet less than
15% weekly
• Use no data service except:
─SMS, MMS, or IM
Communicators ─Email less than monthly
21%
• Only use voice
Talkers
34%
• Do not own a mobile phone
Inactives 11%
@NancyProctor, proctorn@si.edu 16 7 June 2012
17. The Engagement Pyramid
http://www.flickr.com/photos/cambodia4kidsorg/4294119350/
@NancyProctor, proctorn@si.edu 17 7 June 2012
18. Mobile Habits
Talking
Texting
Email
Gaming
Weather
Maps
Search
Social Media
Music
News
Entertainment & Dining
Video
@NancyProctor, proctorn@si.edu 18
Mobile Tours 7 June 2012
19. Thinking outside the audio tour box
From headphones to microphones
“From interpretation to conversation.
From we do the talking to
we ArtAnderson, IMA,June 2010Steward, and Converse”,
– Max
The
“Gather,
help you do the talking.”
Newspaper, 8
– Chris Anderson, Wired, Smithsonian 2.0 Conference, 24 Jan
2009 http://smithsonian20.si.edu/schedule_webcast2.html
@NancyProctor, proctorn@si.edu 19 7 June 2012
20. SI Mobile’s Vision
Recruit the world
to increase and diffuse knowledge
by using mobile platforms to enlist
collaborators globally in undertaking the
real and important work of the Institution.
Put the Smithsonian not just in
the people’s pockets,
but in their hands.
@NancyProctor, proctorn@si.edu 20 7 June 2012
21. 20+ SI Mobile Projects to Date
@NancyProctor, proctorn@si.edu http://si.edu/mobile
21 7 June 2012
23. Mobile Social Media as Art
Halsey Burgund’s Scapes
deCordova Sculpture Park & Museum
Lincoln, MA – until Nov 14
http://wiki.museummobile.info/archives/16082
@NancyProctor, proctorn@si.edu 23 7 June 2012
24. Stories from Main Street
http://storiesfrommainstreet.org/
@NancyProctor, proctorn@si.edu 24 7 June 2012
27. “Recruiting the World”
So how’s that going for you?
@NancyProctor, proctorn@si.edu 27 7 June 2012
28. Wikipedia
…400 million visitors monthly as of March 2011. There are
That means the average contributor works on ~247more than
more than 85,000 active contributors working on articles?!
21,000,000 articles in more than 280 languages.
@NancyProctor, proctorn@si.edu 28 7 June 2012
29. Wikipedia’s World
1,487
85,000
400 million
per month
http://www.flickr.com/photos/cambodia4kidsorg/4294119350/
@NancyProctor, proctorn@si.edu 29 7 June 2012
35. Stories from Main Street
.01
288
16,000
http://www.flickr.com/photos/cambodia4kidsorg/4294119350/
@NancyProctor, proctorn@si.edu 35 7 June 2012
36. Product, or Process?
The process of crowdsourcing projects
fulfills the mission of digital collections
better than the resulting searches [with
metadata enhanced by crowdsourcing].
– Trevor Owens
http://www.trevorowens.org/2012/03/crowdsourcing-
cultural-heritage-the-objectives-are-upside-down/
@NancyProctor, proctorn@si.edu 36 7 June 2012 36
37. Mobile is not just social media
@NancyProctor, proctorn@si.edu 37 7 June 2012
38. The Engagement Eco-system
http://www.flickr.com/photos/cambodia4kidsorg/4294119350/
@NancyProctor, proctorn@si.edu 38 7 June 2012
39. Mobile is a Distributed Network
@NancyProctor, proctorn@si.edu 39 Edward Hoover, 2010,June 2012 Flickr.
7 from
40. The Museum is Mobile
@NancyProctor, proctorn@si.edu 40 Edward Hoover, 2010,June 2012 Flickr.
7 from
41. More about Mobile
• http://si.edu/mobile
• http://smithsonian-
webstrategy.wikispaces.com/Mobile
• http://wiki.museummobile.info/
• http://tatehandheldconference.pbworks.com
#mtogo
#SImobile
• @NancyProctor, proctorn@si.edu
@NancyProctor, proctorn@si.edu 41 7 June 2012
Notes de l'éditeur
Whether given by live guides, broadcast, or prerecorded on tape, the first museum tours were linear: ----------
From starting point A to end point N, the exhibits interpreted on the tour were strung along the tour's linear route like pearls of wisdom on a necklace: -o-o-o-o-o-o-o-o-o-The value of the tour was measured in stops: oe.g. “The Louvre’s tour has over 1,500 stops!”
The messiness, but also the magic, happened in the spaces between the exhibit commentary or 'stops' on the tour: -
People got lost in the interstitial spaces, uncertain of where to find the next stop (o), or lost track of where they were in the audio tour tape: -o-o-o-?
Or they got bored, or distracted, or tired of following the herd, or simply decided to get off the tour before the last stop:-o-o-o~§
Fear and impatience with the messiness prevailed, however, and the digital generation of audio tour technology introduced 'random access' tours. Visitors could choose which exhibits they saw and hence which stops they listened to absolutely at random. But we also lost something by “thinking online inside the audio tour box” – such as it was then: we lost the space and time and means for connecting those dots, for sustaining a narrative over time, and for immersing people in the museum experience. o 0 o o o o o o oo o o
New screen-based devices, of course, offer the possibility to offer both soundtracks and soundbites or stops in a single interface. Here is one of my favorites, and it also offers links out to relevant third party content and experiences.
At the end of 2010, I had the good fortune to come across a mobile project that I think exemplies this ideal, and also offers some important approaches as well as tools that can help museums radicalize their mobile practice. Scapes is an interactive art installation by Halsey Burgund at the deCordova Sculpture Park in Boston…
What fascinates me about Scapes is how it takes these very traditional museum mobile content modalities – the stop and the soundtrack – and transforms them, radically.
Interestingly, the audio tour, the most common mobile product in museums, turns this model on its head – if I can be permitted a certain license with the model!
This is the model and spirit behind our proposed vision for the Smithsonian’s mobile strategy: to use mobile platforms and experiences to recruit the world to help us in our mission. By collaborating with the people we serve, mobile initiatives will put the Smithsonian not just in people’s pockets and on their mobile devices; we will put the Smithsonian, its work, future and brand in their hands.
To date we have launched more than 20 mobile apps and websites, and more than that number again of podcasts and other downloadable audio, video and text content that people are using every day on their mobile devices.Today I want to focus on three in particular: Smithsonian Mobile, Stories from Main Street, and Access American Stories.
Lifetime downloads: 16,593, over 9,000 with the newest versionHighest rank: #24 in the Education categoryAverage review=3 starsCountries: 87.2% United States; 6.0% Canada; 3.2% Brazil; 1% Mexico; .8% South Africa; .4% Qatar
228 available for playback through the app Tennessee and West Virginia have been our most active states where the exhibition is on tour. We had a single contributor talking about the town where she grew up in upstate New York over ten entries!
Soft launched with opening of the exhibition last week. None of these apps has had a dedicated marketing budget, but are actively trying to organize events to solicit contributions to AAS.
Wikipedia’s contributors author on average 247 articles apiece…
To tell how something or someone is doing, you have to have some standard or benchmark to compare against. Quality is, as Chris Anderson said, largely in the eye of the beholder and relative to its contemporary context. But against what scale do you measure “recruiting the world?”There’s one benchmark we can use to set the bar – Wikipedia.
Amy Sample Ward usefully identifies two different kinds of engagement of mass audiences:“Crowdsourcing invites diversity by encouraging anyone with an idea or interest to participateCrowdsourcing levels the playing field so it isn’t just your “favorites” or those you already know that get to play”http://amysampleward.org/2011/05/18/crowdsourcing-vs-community-sourcing-whats-the-difference-and-the-opportunity/
In the Wikipedia example, the base of the engagement pyramid is very broad, 400m visitors per month, compared to the 85,000 people contributing articles nearer the top of the pyramid.
In community sourcing, we are not aiming at such a huge and faceless mass. We know these people, so working with them produces different strategies, calls to action and outcomes.As an example, last year a team of ichthyologists sponsored by the Smithsonian’s National Museum of Natural History performed the first survey of the fish diversity in the Cuyuni River of Guyana. Upon their return, they needed to identify the more than 5,000 specimens they had collected in less than a week’s time in order to obtain an export permit. Faced with insufficient time and inadequate library resources to tackle the problem on their own, they instead posted a catalog of specimen images to Facebook and turned to their network of colleagues for help.In less than 24 hours, this approach identified approximately 90 percent of the posted specimens to at least the level of genus, revealed the presence of at least two likely undescribed species, indicated two new records for Guyana and generated several loan requests. The majority of people commenting held a Ph.D. in ichthyology or a related field, and hailed from a great diversity of countries including the United States, Canada, France, Switzerland, Colombia, Peru, Venezuela, Guyana and Brazil.
Here the community base can be much narrower and still achieve the project’s desired results. The community has special skills and interests as well as a very well-developed network, so a smaller number of individuals in the eco-system get the job done.
So clearlynot all crowdsourcing or community sourcing projects are created equal. They will not all have the same ratios of participants at the different levels in the engagement pyramid. But I’m starting to track this data for the Smithsonian’s mobile projects so we can measure and report our success in “recruiting the world.”The Smithsonian Mobile app, launched in August 2011, is a modest project by comparison…
Here’s another mobile crowdsourcing project: Stories from Main Street. I was corresponding with David Anderson, a crowdsourcing expert from Berkley, about these metrics and how to read them. He had an interesting comment:“…downloading Stories from Main Street (I'm guessing) impliesan interest in supplying a story,whereas downloading the Smithsonian Mobile App (I'm guessing)doesn't imply an interest in contributing comments.So of the two, it's possible that 288/16000 is worse(i.e. reflects a worse user interface or wording) than 70/35000.”