1.  Nancy Tabbara
 Fidaa Zebiane
Anwar Bekaie
Zeinab Najem
 Omar Hatoum
 Sumaya Al Arab
Done by:

2. Table of Content Slides
Cover Paper Side 1
Outline Slide 2
Facts to know Slide 3
What is Tone ? + Examples Slide 4 - 5
Types of Tones + Example of each Slide 6-14
Impact of Tone on Intonation Slide 15-16
Impact of Tone on Pitch Slide 17-20
2

3. Table of Content Slides
Quotes Slide 21-22
Best strategies to have a suitable
tone in certain situations
Slide 23-28
Tips in improving your tone of voice Slide 29-31
Conclusion Slide 32
Thank you Slide 33
3

4. Did you
KNOW?
that on the phone, 86%of our communication comes
from our tone and only 14% comes from the words we use?
When face-to-face with someone, our body language makes up 55% of how we
communicate and 38%is from our tone. This leaves only 7%to the words we actually
use.
With that said, imagine how much room this leaves
FOR INTERPRETATION!
4

5. What is a
speaker’s tone?
Tone is an attitude of a speaker toward a
subject or an audience. Tone is generally
conveyed through the choice of words or
the view point of a speaker on a particular
subject. The listener must “read between
the lines” to feel the speaker’s attitude
and identify the tone. Often a speaker’s
tone is described by adjectives, such as:
cynical, depressed, sympathetic, cheerful,
outraged, positive, angry, sarcastic,
prayerful, ironic, solemn, vindictive,
intense, excited.
5

6. You can say the same phrase in different ways, each showing a
different attitude
or tone.
Try saying, “Come here, Sally” using the following tones:
 Commanding or bossy
 Secretive
 Loving
 Angry
 Excited
 Playful
6

7. Non Assertive Tone: is a very laid back and bored tone
of speaking. It is defined as an inappropriate tone to
display at work because it shows you don’t really care
about anything and it may be foreshadowing that you
are not going to do anything for the company or
business. People might use the tone without
recognizing that they are doing so and it is not
affective when in contact when another person. 7

8. Boss: ‘’ Did you apply to last week’s tender?’’
Employee: “I did not follow up. I think
yesterday was the deadline and we did not
submit it”.
8
What is the tone?

9. 9
Boss: ‘’ Did you apply to last week’s tender?’’
Employee: “I did not follow up. I think
yesterday was the deadline and we did not
submit it”.
Boring/Non-Concerned

10. Assertive Tone: is described as a nice, attentive,
and reasonable tone and is a great tone to use in
a working environment. It shows that you are
very well rounded and perfect for any task
given. This tone is the healthiest tone to be
used.
10

11. What is the tone?
An employee tells his colleague :” Yesterday, when
you were absent, we held the weekly meeting and
took many decisions. I wrote the meeting
minutes. Would you like me to send them to you
by mail so you can be aware of all the decisions
and points that were agreed upon ?”

12. Nice/Attentive Tone
An employee tells his colleague :” Yesterday, when you
were absent, we held the weekly meeting and took
many decisions. I wrote the meeting minutes. Would
you like me to send them to you by mail so you can
be aware of all the decisions and points that were
agreed upon ?”

13. Aggressive Tone: is very loud and angered tone. This
is a highly inappropriate tone. It could come across
overbearing and demanding. This tone is literally the
worst tone to have anywhere and will not be effective.
13

14. 14
What is the tone?
The teacher told the student: “ I told you several
times not to throw garbage on the floor. This is not
acceptable and you should be punished for it.”

15. 15
Hostile / AngryHostile / Angry
The teacher told the student: “ I told you several
times not to throw garbage on the floor. This is not
acceptable and you should be punished for it.”

16. Intonation refers to the way your
voice goes up and down when you
are speaking. It’s important to vary
your pitch to maintain the listener’s
interest. Having a monotonous or flat
voice makes the conversation boring
for the listener. It also sends the
message that you are bored with what
the other person is saying.
16

17. A person’s emotions has a big influence on his tone. By using
different tones, the words in a sentence can have different
meanings.
When one is prompted to say a positive statement, he
would use a high intonation like in how you congratulate or
commend someone for a job well done.
However, For negative sentences, that bear messages
that are not so good to the receiver, the intonation used by the
speaker is usually low or falling. This can best be exemplified when
somebody gives you his or her condolences for a relative of yours
who recently died. 17

18. Pitch is the quality of a sound governed
by the rate of vibrations producing it; the
degree of highness or lowness of a tone.
Changing the pitch while speaking can
convey shades of meaning such as
emphasis or surprise, or distinguish a
statement from a question
18

19. 19
Generally speaking, there are four types of
pitch changes you can make, as follows:
• Rising Intonation means the pitch of
the voice rises over time [↗];
• Falling Intonation means that the pitch
falls with time [↘];
• Dipping Intonation means that the
pitch falls and then rises [↘↗];
• Peaking Intonation means that the
pitch rises and then falls [↗↘].

20. Consciously or unconsciously the speaker will use the different patterns of
pitch to convey different meanings to the listener. Consider the uses of pitch
change and the associated meanings in the different categories as follows:
• Informational: for example, "Whom did you see?" or "What happened?“
will be answered by "I saw a ↘man in the garden"
• Grammatical: for example, a rising pitch turns a statement into a yes-no
question, as in "He's going ↗home?"
• Illocution: the intentional meaning is signaled by the pitch pattern, for
example, "Why ↘don't you move to California?" (a question) versus
"Why don't you ↗move to California?" (a suggestion).
20

21. • Attitudinal: high declining pitch signals more excitement than
does low declining pitch, as in "Good ↗morn↘ing" versus
"Good morn↘ing."
• Textual: information not in the sentence is signaled by the
absence of a statement-ending decline in pitch, as in "The lecture
was canceled" (high pitch on both syllables of "cancelled",
indicating continuation); versus "The lecture was can↘celed."
(high pitch on first syllable of "canceled", but declining pitch on
the second syllable, indicating the end of the first thought).
21

22. 22

23. 10% of conflicts are due to difference
in opinion and 90% are due to wrong
tone of voice.
Be aware to not be understood
Wrong!!
23

24. Voice tones are not constant for all situations!
Here are some tips that help us to have the most suitable tone to go with
the situation of speaking:
When talking about governance or addressing a government,
institution or business audience, you may want to stress the worldly
and authoritative aspects of your tone of voice.
24

25. When talking in an arts event or an audience of undergraduates you
might prefer to emphasize the vivid and inspiring aspects.
With an audience of children, try slowing your voice down, don’t talk
so quickly, your tone should be very friendly and lovely, so things go
easier!
25

26. Try different methods of message delivery. Change the word emphasis
or stress in sentences to reflect curiosity, excitement, interest,
responsibility, and other positive emotions with respect to the
requirement of the situations.
Always be aware of cultural sensibilities and adapt the tone
accordingly. For example, talking to a sensible human will require a
friendly emotional tone, this will relax him.
26

27.  Whatever is the situation, avoid monotony, (speaking with one pitch
tone or little variety in pitch). Make sure to vary the speech as you
speak to show emphasis and change in meaning. If you talk in a
monotone you will sound dull and uninteresting; you will also lack
credibility. The more credible you are the more persuasive you will be.
As a general rule speak with clarity, talk in a strong, steady voice
neither shouting nor mumbling. This will leave a good impression
about you especially if u are submitting for a new work job.
27

28.  Be aware of the tone and pitch of the speaker! Think of who you are
communicating with and then decide how you should pitch your voice
and what sort of words to use. For example if they speak softly and
slowly then lower your voice and slow it down. If the other person
speaks quickly, try to quicken up.
Avoid aggressive tones when the listener is angry and depressed to
calm down the situation, otherwise the ambiance will be more
convulsive.
28

29. Your Tone Of Voice Affects How
People Respond To You
When customers hear your voice on the other end of the line, they imagine
the person behind the voice. If they like what they hear in the voice, they will
perceive you as knowledgeable and confident. If they don’t like your voice,
they disconnect or speak to a supervisor. Your voice is your best vehicle for
making the customer trust you.
To exceed customer expectations, your voice must consistently sound:
• Upbeat
• Warm
• Under control
• Clear. 29

30. 1. Make sure you are breathing from the diaphragm. This can cause
the voice to sound strident.
2. Drink lots of water to keep the voice sounding pleasant all day
long. It is important to keep the vocal cords lubricated.
3. Avoid caffeine. It is a diuretic.
4. Sit up straight. Posture does affect breathing.
5. Use gestures to make your voice sound energetic especially when
you are tired. They will give your voice additional power and will
help you to emphasize words or phrases to get your point across.
30

31. You automatically warm up the tone of your voice when you smile.
7. If your voice is particularly high or low, exercise the range of your
voice by doing a sliding scale.
8. Tape record your voice and play it back. Would this be a voice that
says, “I care?”
9. Practice speaking at a slightly lower octave. Deeper voices have more
credibility than higher pitched voices.
10. Get feedback on the tone of your voice. Ask your manager or a
trusted friend. 31

32. CONCLUSION
Your voice sells people on your knowledge level and
professionalism. It helps you to gain their support when
difficulties arise. Make it sound the best it can by pausing and
breathing and by maintaining it with good posture, big
gestures and plenty of water.
32

33. THANK YOU !!! 33