Communication is the sharing of ideas, concepts, feelings and emotions between a sender and receiver. It is a two-way process involving a message from the sender to the receiver, and feedback from the receiver back to the sender. While words account for only 7% of communication, tone, volume and other non-verbal cues like body language, facial expressions and movements account for 55% or more. Effective communication aims to avoid misunderstandings through understanding both verbal and non-verbal forms of communication, as well as overcoming barriers like noise, assumptions and emotions.

1. Non Verbal & Verbal
Communication
By –
N.G.Palit

2. What is Communication?
( In one proper sentence)
TTHHIINNKK--PPAAIIRR--SSHHAARREE

3. What is Communication?
 Communication is derived from a Latin
word “Communis”, which means “to
share”.
 It can be sharing of ideas, concepts,
feelings and emotions.

4. Communication is a two-way
process
 Communication is a
‘two-way process’.
 Sender to receiver
(message), and the
 Receiver to sender
(feedback)

5. The Communication Process
MESSAGE
SENDER MEDIUM RECEIVER
FEEDBACK

6. What are the mmoosstt ccoommmmoonn wwaayyss oorr
mmeetthhooddss oonn hhooww wwee CCOOMMMMUUNNIICCAATTEE
wwiitthh ppeeooppllee aarroouunndd uuss??
WWaayyss ooff
CCoommmmuunniiccaattiioo
nn

7. Verbal & non-verbal
communication
In Verbal Communication:
Words account for only - 7%
 Tone
 Modulation 38%
 Volume
 Total - 45%
 Balance 55% is through non-verbal Communication, which
includes:-
 Our Body Language.
 Breathing.
 Our movement.

8. Verbal Communication Non-verbal
Communication
 Through the words
we use.
 Bodily actions and
vocal qualities that
accompany a verbal
message.

9. Importance of non-verbal
communication

10. What is Verbal
Communication?
 ‘Verbal’ is the Latin adjective of ‘Word’.
So, verbal communication means
communicating with words, whether
written or spoken.

11. Verbal Communication
 Verbal communication
consists of speaking,
listening, writing
and
reading,

12. Merits of Verbal
Communication
 More personal and informal.
 Makes immediate impact.
 Provides opportunity for interaction and
feedback.
 Helps us correct our messages according
to the feedback and non-verbal cues from
the listener
 It is very fast and non-expensive.

13. Demerits
 A word once uttered can’t be taken back.
 Impact may be short lived.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.

14. Importance of Effective
Communication
TTOO AAVVOOIIDD
MISUNDERSTANDING
MISCOMMUNICATIONS

15. Barriers in Communication
 Noise
 Assumptions / Misconceptions
 Inappropriate medium
 Language differences
 Emotions
 Poor listening skills
 Distractions

16. Noise factor: It is interference in
communication:
a) Physical noise
b) Internal stimuli.

17. Barriers in Communication
1.Semantic Barrier:
a) Symbols with different meaning
b) Badly expressed message or
use of Jargons (specialists
language).
c) Un-clarified assumptions
d) Same word having different
meanings

18. Organizational Barriers
1.Organizational policy
2. Organizational culture
3. Organizational Rules and
Regulations
4. Status Relationship
5. Inadequate facility: like,
Lack of regular meetings,
etc.

19. Psychological Barriers
 Lack of attention
 Premature evaluation
 Loss in transmission & poor retention
 Distrust of communication
 Failure to communicate
properly

20. What is non-verbal
communication?
 Non-verbal communication is defined as
“the process of using wordless
messages to generate meaning”.
 The use of non-verbal communication
can create a whole new meaning to a
message.

21. Non-verbal Communication

22. Non-verbal Communication
 Non-verbal communication includes all
unwritten and unspoken messages, both
intentional and unintentional
Everything
except the words!
except the words!

23. Forms of non-verbal
communication
 Facial expression
 Gestures
 Eye contact
 Body movement

24. Forms of non-verbal
communication
 Voice
 Touch
 Time
 Paralanguage

25. Features of Non-verbal
Communication
 Non-verbal communication flows
through all acts, of speaking or
writing.
 In fact, they are wordless
messages.
 It is a creative activity, which comes
through stimuli produced by mind.

26. Importance of Non-verbal
Communication
 For being an excellent communicator,
a person needs to augment his/her
verbal expressions with non-verbal ones.

27. Advantages of Non-verbal
Communication
 The usage of non-verbal
communication
can clarify even the toughest
message to understand.
 Sometimes, non-verbal cues can be more
meaningful than the words themselves.

28. Kinesics
 Scientific study of ‘how the body
speaks’
has been labeled as ‘KINESICS’.
 Bodily Movement and Facial Expression
involves the study of bodily movements
and is often called Kinesics (meaning
movement)

30. Kinesics
 Interpreting the meaning of non-verbal
communication through bodily movement
helps in assessing how a person normally
reacts.
 Knowing the person you are ‘reading’
definitely helps better comprehension of
their non-verbal communication, like gestures,
facial expressions etc.

31. How does the body speak?
 Like any spoken language,
body language has words,
sentences, and punctuation.
 Each gesture is like a single
word, and one word may
have several different meanings.

32. Space & Distance –
Proxemics
Understanding
each
person’s border
is
an important part
of communication.
It is a part of
Proxemics

33. Personal Space
 Personal space is your
“bubble”- the space you
place between yourself
and others.
 This invisible boundary
becomes apparent only
when someone tries to
enter your “bubble”.

34. Space & Distance
 Every person has a natural territory that
he / she carries around with him /her.
 So, one should be careful about how
one enters another person’s space.
 Territory also includes the arrangement
of our office or home.

35. Personal Space
 There are different forms
of space for different
times, place & situations.
 Intimate, Personal, Social
and Public distances make
up the concept of space.

36. Space & Distance
 Intimate Distance:
actual touching to 6 to 18 inches.
 Personal Distance:
18 inches to 4 feet.
 Social Distance:
4 to 12 feet

37. Space & Distance
 Conversational Distance:
 Public Distance:
12 to 25 feet

38. Paralanguage
 Paralanguage is almost similar to verbal
communication.
 Language deals with ‘what is said’
 Paralanguage deals with ’how it is said’
 It is a type of non-verbal communication which
includes – articulation, pronunciation, volume,
pitch, rate and other vocal qualities.

39. Verbal Vs Non-verbal Communication
 Although verbal communication is easier to
understand, non-verbal communication is
essential to understand not only a message,
but more importantly, the feelings behind the
message.

40. Questions

41. A presentation
By –
N.G.Palit

42. At the End
 I shall be glad if you can send your
valuable feed-back at:
nandapalit@yahoo.co.in
or through facebook account
nandapalit