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ForwardLookingStatement
​Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed
or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any
statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,
planned, or upgraded services or technology developments and customer contracts or use of our services.
​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our
service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger
enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These
documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our
Web site.
​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
+
Presentedby:
Natalija	Pavic
Salesforce	Pardot	Specialist	
and	Growth	Hacker
Neil	Barbaro
Senior	Account	Executive
Salesforce
Heather	Black
Marketing	Director	
Nubik
Speakers
Agenda
3:00pm – 3:30pm Registration	and	Networking
3:30pm	– 5:00pm Best Practices	of	SEO	and	SEM	with	
Natalija	Pavic	and	Heather	Black
5:00pm	- 5:30pm Marketing	Automation	Demo	with	
Neil Barbaro
5:00pm	– 5:30pm Q&A with	our	special	guest	SEO/SEM	Expert
Hernan	Cespedes	
5:30pm	– 6:00pm Cocktails +	Canapes	+	Networking
Table Of Contents
SEO AutomationSEM
SEO:
Theartandscienceof
rankingonthefirstpageof
Google.
SEO at the Early Stage in Sales Funnel
ü Informational
ü Be a resource
ü Trusted Advisor
ü Content
SEO at the Late Stage in Sales Funnel
ü Reputation
Management
ü Customer
Feedback
ü Public Relations
Why is it a Science?
Keywords
Linking
Crawlability
Crawler:
A piece of code that roams
the web to index,
reference, and retrieve
internet pages.
Crawlability:
How easy your site is to
crawl because of its
underlying code
(aka website formatting).
Keywords:
Put yourself in the minds of your audience
Get more out of your keywords
ü URL
ü H1 & H2 Headers
ü Body Copy
Special Call Out: AnchorText
No SEO
To learn more, click here.
OK SEO
Click	here	to	learn	more	about	Nubik.
Visit	Nubik.ca to	learn	more.
Best SEO
Click	here	to	learn	about	Nubik’s Salesforce	Consultants.
Rich Content
Images
• Alt text describes the image
• Used for SEO and also accessibility
• Make it descriptive - but avoid stuffing keywords
• Don’t embed keywords into the image
• Position images at the top of the page
Image alt
<img src="puppy.jpg"	alt="puppy	dog	baby	
dog	pup	pups	puppies	doggies	pups	litter	puppies	dog	
retriever	
labrador wolfhound	setter	pointer	puppy	jack	russell
terrier	
puppies	dog	food	cheap	dogfood	puppy	food"/>
<img src="puppy.jpg"	alt=“Cute	puppies	playing	
together">
Video
Google loves video – but needs
your help:
• Create standalone pages for
videos
• Include title, description and
thumbnail in javascript
ToYouTube or not toYouTube?
Meta Information for SERP Readability and Conversion
Title
URL
Description
How DoesThat Work?
TitleTag: 50-60 characters
• Keywords | Brand
DescriptionTag: 160
characters
• Short and concise
• Drive clicks!
URLs
Yoast for WordPress or
Drupal
Layout and Design
Mobile friendly
Easy navigation
Quick load times
Overall user experience
• Nice looking, easy to read, easy to find
information … things that make people want
to stay on the page and read the content
Measuring SEO Performance
Direct
Typed in traffic, bookmarks,
email links without tracking
codes, etc.
Referral
From links across the web or in
trackable email, promotional,
and branding campaign links
Search
Queries that sent traffic from
any major or minor web search
engine
Mo 1 Mo 2 Mo 3 Q Avg
Visitor Trends
Sessions 2046 2251 2431 2148
Bounce Rate 52.64% 57.90% 62.54% 55.27%
Visits - Bounce
Rate 969 1066 1151 1017
Pages / Session 4.30 4.73 5.11 5
Avg Session
Duration 12.90 14.19 15.33 14
From Source 0 0
Direct 595 655 707 625
Referral 468 515 556 491
Organic Search 701 771 833 736
Social 261 287 310 274
Paid 0 0 0 0
All Other 21 23 25 22
Why is it an Art?
What you are looking for
Natural Language Processing
Proprietary
Table Of Contents
SEM
SEM:
Thepromotionofwebsites
primarilythroughpaid
advertising.
Elements of a campaign
Fundamentals: PPC Bidding
Pay-Per-Click (PPC)
Bidding
• How much you’re
willing to spend for a
given keyword
2.75
2.25
1.75
1.25
Fundamentals : Quality Score
Quality Score
• How closely do your keywords match your ad,
and landing page?
• AI evaluates how relevant your page is to users
0 1 2 3 4 5 6 7 8 9 10
Low	Quality High	Quality
Fundamentals: Keyword MatchTypes
Exact	Match
[red	men’s	tennis	shoes	with	velcro]
Phrase	Match
“men’s	tennis	shoes”
Broad	Match	+	Broad	Match	Modified
men’s	velcro shoes
+men’s	+velcro +shoes
Account
Campaign
Ad Group
Keyword
List
Ad Group
Keyword
List
Campaign
Ad Group
Keywords
Ad Group
Keywords
Campaign Ad Group Keywords Ad Copy
Consultants [English]
$200 / day
Salesforce
Consultants
Salesforce consultants
Best Salesforce consultants
Certified salesforce consultants
Salesforce consultants
Looking for the best Salesforce
consultants?You’ve come to the right
spot. Call us today!
www.nubik.ca/salesforce-consultants
Consultants
[Montreal French]
$500 / day
Salesforce
Consultants
Consultants certifies salesforce
Consultants Salesforce Montreal
Consultants salesforce
francophone
Consultants Salesforce
Vous cherchez un consultant
Salesforce? On peut vous aider.
Appellez-nous des aujourd’hui!
www.nubik.ca/consultants-salesforce
Anatomy of a Landing Page
Measuring Campaign Performance
Impressions Clicks Conversions
Table Of Contents
Automation
So they came to your website…
Converting your prospects
Passive Aggressive
Content as currency in exchange for data
✔ Events
✔ Checklists
✔ Whitepapers
✔ Infographics
Content as currency in exchange for data
The little things matter.
Communicating:
✔ Why you are collecting data
✔ What they will get in return
✔ Whether it’s shared with third parties
The	Marketing	Playbook	is	Being	Rewritten
Marketing Sales
Today,	Buyers	Forge	Their	Own	Paths
Marketing
Sales
Marketing
Sales
Typical	Sales	and	Marketing	Process
Lead	Generation	Campaigns
1600	Dead	Leads
• Events
• Website
• Emails
• Content
• Social
2000	Contacts
Direct	to	
Sales
80%	touched
20%	converted
Key Customer Engagement Facts
1. 80% of contacts who express an
interest to buy today but don’t, will
do so in the next 24 months
– SiriusDecisions
2. 78% of leads go to the company that
responds first - SourceHarvard
3. Companies that excel at lead
nurturing generate 50% more sales
ready leads at 33% lower cost –
Forrester Research
Practical Guide to Effective SEO and SEM
Practical Guide to Effective SEO and SEM
Practical Guide to Effective SEO and SEM
Practical Guide to Effective SEO and SEM

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Practical Guide to Effective SEO and SEM

  • 2. ForwardLookingStatement ​Safe harbor statement under the Private Securities Litigation Reform Act of 1995: ​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward- looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. ​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. ​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 5. Agenda 3:00pm – 3:30pm Registration and Networking 3:30pm – 5:00pm Best Practices of SEO and SEM with Natalija Pavic and Heather Black 5:00pm - 5:30pm Marketing Automation Demo with Neil Barbaro 5:00pm – 5:30pm Q&A with our special guest SEO/SEM Expert Hernan Cespedes 5:30pm – 6:00pm Cocktails + Canapes + Networking
  • 6. Table Of Contents SEO AutomationSEM
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. SEO at the Early Stage in Sales Funnel ü Informational ü Be a resource ü Trusted Advisor ü Content
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. SEO at the Late Stage in Sales Funnel ü Reputation Management ü Customer Feedback ü Public Relations
  • 22.
  • 23. Why is it a Science? Keywords Linking Crawlability
  • 24. Crawler: A piece of code that roams the web to index, reference, and retrieve internet pages.
  • 25. Crawlability: How easy your site is to crawl because of its underlying code (aka website formatting).
  • 26. Keywords: Put yourself in the minds of your audience
  • 27. Get more out of your keywords ü URL ü H1 & H2 Headers ü Body Copy
  • 28. Special Call Out: AnchorText No SEO To learn more, click here. OK SEO Click here to learn more about Nubik. Visit Nubik.ca to learn more. Best SEO Click here to learn about Nubik’s Salesforce Consultants.
  • 29. Rich Content Images • Alt text describes the image • Used for SEO and also accessibility • Make it descriptive - but avoid stuffing keywords • Don’t embed keywords into the image • Position images at the top of the page
  • 30. Image alt <img src="puppy.jpg" alt="puppy dog baby dog pup pups puppies doggies pups litter puppies dog retriever labrador wolfhound setter pointer puppy jack russell terrier puppies dog food cheap dogfood puppy food"/> <img src="puppy.jpg" alt=“Cute puppies playing together">
  • 31. Video Google loves video – but needs your help: • Create standalone pages for videos • Include title, description and thumbnail in javascript ToYouTube or not toYouTube?
  • 32. Meta Information for SERP Readability and Conversion Title URL Description
  • 33. How DoesThat Work? TitleTag: 50-60 characters • Keywords | Brand DescriptionTag: 160 characters • Short and concise • Drive clicks! URLs Yoast for WordPress or Drupal
  • 34. Layout and Design Mobile friendly Easy navigation Quick load times Overall user experience • Nice looking, easy to read, easy to find information … things that make people want to stay on the page and read the content
  • 35.
  • 36. Measuring SEO Performance Direct Typed in traffic, bookmarks, email links without tracking codes, etc. Referral From links across the web or in trackable email, promotional, and branding campaign links Search Queries that sent traffic from any major or minor web search engine Mo 1 Mo 2 Mo 3 Q Avg Visitor Trends Sessions 2046 2251 2431 2148 Bounce Rate 52.64% 57.90% 62.54% 55.27% Visits - Bounce Rate 969 1066 1151 1017 Pages / Session 4.30 4.73 5.11 5 Avg Session Duration 12.90 14.19 15.33 14 From Source 0 0 Direct 595 655 707 625 Referral 468 515 556 491 Organic Search 701 771 833 736 Social 261 287 310 274 Paid 0 0 0 0 All Other 21 23 25 22
  • 37. Why is it an Art? What you are looking for Natural Language Processing Proprietary
  • 38.
  • 39.
  • 40.
  • 43. Elements of a campaign
  • 44. Fundamentals: PPC Bidding Pay-Per-Click (PPC) Bidding • How much you’re willing to spend for a given keyword 2.75 2.25 1.75 1.25
  • 45. Fundamentals : Quality Score Quality Score • How closely do your keywords match your ad, and landing page? • AI evaluates how relevant your page is to users 0 1 2 3 4 5 6 7 8 9 10 Low Quality High Quality
  • 48. Campaign Ad Group Keywords Ad Copy Consultants [English] $200 / day Salesforce Consultants Salesforce consultants Best Salesforce consultants Certified salesforce consultants Salesforce consultants Looking for the best Salesforce consultants?You’ve come to the right spot. Call us today! www.nubik.ca/salesforce-consultants Consultants [Montreal French] $500 / day Salesforce Consultants Consultants certifies salesforce Consultants Salesforce Montreal Consultants salesforce francophone Consultants Salesforce Vous cherchez un consultant Salesforce? On peut vous aider. Appellez-nous des aujourd’hui! www.nubik.ca/consultants-salesforce
  • 49. Anatomy of a Landing Page
  • 52. So they came to your website…
  • 54. Content as currency in exchange for data ✔ Events ✔ Checklists ✔ Whitepapers ✔ Infographics
  • 55. Content as currency in exchange for data The little things matter. Communicating: ✔ Why you are collecting data ✔ What they will get in return ✔ Whether it’s shared with third parties
  • 56.
  • 57.
  • 58.
  • 61. Typical Sales and Marketing Process Lead Generation Campaigns 1600 Dead Leads • Events • Website • Emails • Content • Social 2000 Contacts Direct to Sales 80% touched 20% converted
  • 62. Key Customer Engagement Facts 1. 80% of contacts who express an interest to buy today but don’t, will do so in the next 24 months – SiriusDecisions 2. 78% of leads go to the company that responds first - SourceHarvard 3. Companies that excel at lead nurturing generate 50% more sales ready leads at 33% lower cost – Forrester Research