A presentation covering the basics of OCS 2007

1. Unified Communication for the Learning Gateway Nathan Winters

2. About the Speaker…. Nathan Winters, Exchange MVP, Lead Consultant - Dimension Data http://www.mmmug.co.uk/blogs/nweb Email: nathan@clarinathan.co.uk Twitter: @nathanwinters Founder of MMMUG (UK Exchange UG), Articles published on MSExchange.org, Windows IT Pro magazine, Contributor to Sybex Exchange 2007 book with Jim McBee.

3. Unified Communications What is Unified Communications

4. Web- A/V Conferencing PC PDA InstantMessaging Telephony Any device Any application Exchange Presence Identity Any location SharePoint At your desk Mobile At home Mobile Telephone What is Unified Communications ?

5. What is Unified Communications?

6. Unified Communications How Unified Communications work

7. What is Unified Communications?

8. Unified Communications Unified Communications Technology

9. Presence and IM Conferencing Voice (Unified Messaging, Enhanced VoIP) E-mail and Calendar Identity Microsoft UC Stack

11. Conferencing

12. Voice

13. UCAS Applications

14. Apps sharing

15. Web ComponentsSIP Active Directory Remote Users Backend SQL server Front-End Server(s) Edge Servers CommunicatorWeb Access Advanced Media GW Group Chat Exchange 2007 Server UM Federated Businesses (Mediation Server) Voicemail Monitoring Server PSTN

16. Clients and Devices for OCS 2007 Office Communicator 2007 Office Live Meeting 2007 client Conferencing Add-in for Microsoft Office Outlook RoundTable Office Communicator Web Access Office Communicator Mobile Office Communicator phone experience PC peripheral devices

17. Video (inc High Definition) LiveMeeting Web Conferencing Augmented by Voice & Video Support for VGA and HD for peer-to-peer video on capable PCs Interop with select Polycom and Tandberg videoconferencing endpoints Resolution setting can be configured by either IT or users

18. Integrated Communication Tools High quality of experience Call from your applications High voice/video quality Rich call management Intuitive user interface Intelligent call routing Integrated with IM and video

19. Presence Everywhere Presence sprinkled everywhere in Outlook SharePoint integration Contextual entry points

20. Voice Capabilities Party-to-partyvoice callsacross firewallsand to/fromPSTN/PBX Rich presenceaware inboundrouting,integration withExchange UM Smart outboundrouting and PBXdial-plan integration Voice features atyour fingertips inthe best client,Microsoft Office Communicator 2007 Continuity ofexperience acrossmultiple devices Centralized Administration,per-call signaling and media statistics People-centric, presence enabled, multi-modal communications experience

21. Communicator Attendant Call management application for team assistants Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

22. DelegationCall management by assistants on behalf of executives Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive

23. Cross Platform Desktop SharingCommunicator based sharing of desktop programs Collaborating users can share their desktop programs across different platforms * Communicator Web Access

24. Communicator MobileMobile clients for IM/Presence Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM * Communicator Mobile for Java available with OCS 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2

25. Group ChatPersistent topic based conversations Teams can collaborate with each other by participating in topic based discussions that persist over time

26. Communicator Web AccessHTML-based IM, presence, & desktop sharing Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

27. Dial-In ConferencingOn premise audio conferencing bridge Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users

28. Response GroupUser configurable call treatment, queuing & routing Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

29. Single Number ReachSingle number for reaching and identifying end users IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

30. SIP TrunkingDirect connectivity to the PSTN using SIP Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways Office Communicator ITSP: Access to PSTN and Mobile Phone Networks Mediation Server OCS 2007 R2 IM, Presence, AudioVideo, Conferencing SIP

31. Monitoring Server Enhancements Call records and voice/video quality attributes IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

32. Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes Key Features High volume outbound notifications and alerts Outbound Automated Agentsvia chat or the phone Role Agents

33. Contextual Collaboration Extensibility Communicate with context from within any desktop application Key Features Build “Rich Presence” into any application Power up “Click to Communicate” Display communications context in LOB applications Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples

34. Place Demo Title Here A brief look at OCS 2007 R2 in the flesh!

35. Unified Communications S + S = The Future???

37. User managed

39. Experience across multiple devices

41. Outlook Live – Exchange Labs Currently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspx Nearly 7 million mailboxes Ability to have on premise and off premise mailboxes co-exist (Faculty and Students) Pull mail from existing online accounts

42. It is Exchange 14! Yes that is right...... Outlook Live running more than 7 million mailboxes in production since 2007 is Exchange 2010

43. Exchange 2010

44. Server Roles Exchange 2010 Exchange 2010 Edge Server Intranet DMZ Windows Server Exchange 2010 Windows Server Client Access HubTransport Exchange 2010 Edge Transport Unified Messaging Mailbox

45. Exchange UM Solution Exchange UM Vision Extend the Exchange vision by bringing new and valuable content into the inbox (voicemail/fax) Simplify life and reduce costs for the administrator by consolidating infrastructure and training Increase the client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox

46. Manage Inbox Overload Organize and Navigate with Ease Using Enhanced Conversation View and Filtering Conversation View Filtering Ignore

47. Collaborate Effectively A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms Desktop Web Mobile 39

48. Enhance Voice Mail Quickly Triage and Take Action on Messages with Voice Mail Preview Audio Playback Text Preview of Voice Mail Contextual Contact Actions 40

49. Enhance Voice Mail Create Customized Voice Mail Menus with Personal Auto Attendant Managing Auto Attendants Defining a Personalized Voice Mail Menu 41

50. Simplify Administration Empower Specialist Users to Perform Specific Tasks with Role-based Administration Monitoring Help Desk Staff Users Conduct Mailbox Searches for eDiscovery Track Messages & Create Distribution groups Manage Mailbox Quotas 42

51. Manage Inbox Overload Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips Remove Extra Steps and E-Mail Limit Accidental E-Mail Reduce Non-Delivery Reports 43

52. Collaborate Effectively Ease Collaboration by Federating Calendar Details with External Business Partners 44

53. Deliver Deployment Flexibility Greater Range of Storage Options Through Performance Enhancements Direct Attached w/ SATA Disks Storage Area Network (SAN) Direct Attached w/ SAS Disks JBOD SATA(RAID-less) 70% reduction in IOPS Smoother IO patterns Resilience against corruption 45

54. Enable Continuous Availability Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform Building B Building A Mailbox Server Mailbox Server Mailbox Server Replicate databases to remote datacenter DB1 DB1 DB1 Recover quickly from disk and database failures DB2 DB2 DB2 DB3 DB3 DB3 DB4 DB4 DB4 DB5 DB5 DB5 Evolution of Continuous Replication technology Easier than traditional clustering to deploy and manage Allows each database to have 16 replicated copies Provides full redundancy of Exchange roles on as few as two servers Capabilities of CCR and SCR combined into one platform 46

55. Unified Communications Q&A

56. Thank you for attending! Email: nathan@clarinathan.co.uk