Successfully Achieving And Delivering ResultsThrough Rigorous Project Select...
Strategic Project Selection in Oil & Gas Industry
1. LEAN SIX SIGMA IN A PETROLEUM REFINERY - A CASE STUDY NAVEEN NARAYANAN SSA BUSINESS SOLUTIONS (P) LTD. SEPTEMBER 24TH, 2011 PRESENTED TO:
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3. NEED OF THE HOUR PEOPLE ENROLLMENT EVERYONE COMMITTED & INVOLVED | PROACTIVE PROBLEM SOLVING PROCESS EXCELLENCE CONTINUAL IMPROVEMENT | FACT BASED MANAGEMENT WASTE ELIMINATION REDUCE PROFIT LEAKAGE | ENHANCE EFFICIENCY OPERATIONAL EFFICIENCY REDUCE COST | IMPROVE EFFICIENCY NEED OF THE HOUR
4. CI INITIATIVES Strategic Alignment? Bottom-line focus? Sustainable? | | 7 QC Tools Quality Circles Suggestion Scheme 5 ‘ S ’ Daily Work Management TPM
14. SAMPLE PROJECTS Project Goal Metric Baseline Goal Optimize Product Yield for VD, and VGO from VDU Column % Wt. on crude 2.5% 3.9% Reduce H2 Losses to flare Tons/day 2.4 ton/day 0 ton/day Reduce TAT of Bitumen Lorries Time 4.3 hrs. 2 hrs. Improve Reliability of Rotary Equipments Failures/yr. 4/year 2/year Maintain Fuel Oil Viscosity CST 260 160 Improve Reliability of Fire Extinguishers % non reliable 15% 5% Optimization of I/F generation in MMPL Volume 206 Kl 195Kl
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18. ENHANCED CUSTOMER SATISFACTION: SEVERAL PROJECTS LINKED WITH CUSTOMER EXPERIENCE & LOYALTY PROCESS IMPROVEMENT: BREAKTHROUGH AND SUSTAINABLE PROCESS IMPROVEMENTS ACCOLADES: RECOGNIZED AS BEST PROJECTS IN SEVERAL NATIONAL & INTERNATIONAL AWARDS SUCH AS INSSAN, QIMPRO, IDEAS ETC. PRODUCTIVITY GAINS: DRAMATIC IMPROVEMENT IN OPERATIONAL EFFICIENCY, CONSISTENCY AND RELIABILITY OF PROCESSES FINANCIAL SAVINGS: DIRECT LINKAGE TO BOTTOM-LINE, CUMULATED SAVINGS (RATIFIED) OF OVER INR 200 CRORE RESULT
32. ROOT CAUSES Problem Root Cause Solution Too much waiting for Visitors at early morning, lunch time & end of the shift No manning before 8am, after 3:30pm, lunch time 2 shift Counter operation (7:30 am to 5.30 pm) Visitors had to move back & forth at different windows Vehicle pass, Laptop entry & Mobile deposit area at different counter Vehicle no on the same welcome slip, single window approach, allow mobile for admin area, laptop entry by visitor CISF to confirm Visitor has to wait till welcome slip is ready Minimum communication between the visitor and staff SMS to visitor on slip approval to ensure the slip is created prior All types of visitors through Welcome Slip No convenient procedure for contractor, delivery persons Welcome Slip for visitors and daily pass for technocrats/ delivery persons
37. PURPOSE & VISION Purpose: To enhance Stakeholder ’ s Value through partnering for growth; our journey will continue as long as there is a passion for perfection. Vision: To become the No.1 Business excellence solutions provider in India by 2015 with 20% revenue from overseas consulting. HIGH PERFORMANCE CAPABILITY | HIGH FINANCIAL STRENGTH
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39. ACCREDITATIONS RATED SE-2A BY CRISIL | HIGH PERFORMANCE CAPABILITY HIGH FINANCIAL STRENGTH ISO 9001 CERTIFIED ANSI IACET 1-2007 AUTHORIZED PROVIDER ISO 27001 ISMS CERTIFIED HIGH PERFORMANCE CAPABILITY | HIGH FINANCIAL STRENGTH
42. BASKET OF OFFERING HIGH PERFORMANCE CAPABILITY | HIGH FINANCIAL STRENGTH Lean Six Sigma Lean Management BPMS Solutions TPM ISO/ISMS/EMS/OHSAS Process Simulation Daily Work Management Project Management Design for Six Sigma (DFSS) Performance Management IT & ITES Support
43. SSA ’ S ISM MODEL “ ISM ® aligns people and the processes with the corporate objectives and goals ” - NC HIGH PERFORMANCE CAPABILITY | HIGH FINANCIAL STRENGTH