In early 2010, Salem State University decided to implement a paperless system for graduate admissions. Plans included launching an online graduate application, scanning documents, conducting the admissions decisioning process online, and moving prospect-to-enrollment communications online. This presentation will provide tips and strategies from a member of Salem State's core team involved in all aspects of implementation. Designed for schools thinking about going paperless or just getting started, this session will address the SILVER - Starting, Implementation, Launch, oVErcoming technical issues, Regrouping – needed to get you to the gold! Presented by Jamie Satter, Assistant Director of Graduate Admissions at Salem State University.

1. Implementing a paperless admissions system: Using SILVER to achieve gold! Jamie Satter Assistant Director of Graduate Admissions Salem State University NEGAP Inaugural Conference November 18, 2011

2. About Salem State 50+ graduate programs in ten disciplines Each program has unique admissions requirements Each program has own admissions decision process (committee, multi-step review, different deadlines, etc.) Admissions cycle Majority of programs accept students three times per year; some once per year Enrollment About 2,500 graduate students Staffing Graduate Admissions: three full-time staff; one part-time MSW admissions coordinator; one student assistant; one GA Admissions Operations: five full-time staff (two professional positions, three clerical positions; student workers

3. Timeline November 2008 Admissions consultant May 2009 Restructuring and creation of graduate admissions Summer 2009 – Summer 2010 Enrollment management system research (online application and document imaging system) Summer 2010 Document imaging and online admissions decision process designed October 2010 Document imaging and online admissions decision process launched December 2010 Online graduate admissions application and “graduate self-service” launched

5. Mapping Your Business Process

8. Salem State ’s Project Management System

9. Salem State ’s systems and how they “talk” It is critical to understand how your systems will communicate for several reasons: checking application statuses, completing applications, and communication to students

12. Salem State ’s Training Materials

15. Example of Salem State ’s issue reporting systems

19. Using SILVER – Achieving the Gold! Salem State University – Document Imaging System Implementation of the Year

22. Thank you! Question and Answer Jamie Satter Assistant Director of Graduate Admissions Salem State University [email_address] 978.542.7361