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Journey into the Mobile
of the Internet
Nelson Wee
19 June 2013
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
What are we going thru?
ò  Why am I here?
ò  Knocks, bumps & rewards in my journey
ò  Key takeaways for you: Nelson’s 5 Ps
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
The Journey so far …
PC Internet
“Feature
Phone”
Internet
“Smartphone”
Internet
Smart device
Internet
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Our Mobile Consumers
http://myovi.blogspot.sg/2011/09/how-content-consumption-is-going-mobile.html
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Daily habits of Online &
Mobile Internet
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
High Engagement & Churn
1.  Social Networking
2.  Social Games
3.  Streaming Music
4.  Dating
High Engagement & Value
1.  Communication
2.  News
One-off Premium Use
1.  Education
2.  Deals & Retail
3.  Health & Fitness
4.  Medical
5.  Photo & Video
6.  Entertainment, Music,
Personalization
Scheduled Use but High Value
1.  Travel
2.  Navigation
3.  Utilities
4.  Weather
5.  Sports Scores
6.  Reference
7.  Books
Frequencyofuseperweek
Retention over 90 days
Source: Flurry Blog Analysis; AC Nielsen; Lit Search & Analysis
http://myovi.blogspot.sg/2013/05/what-are-daily-habits-in-online-and.html
Southeast Asia Internet
Market Landscape
Singapore
•  5.3m pop, 7.8 m mobile
subs, 80% smartphone pene.,
75% internet pen.
•  2.9m Facebook users.
•  48% (880k) of all online
shoppers in 2011 buy on
mobile with S$328M (23%
total) sales.
Malaysia
•  29m pop, 38m mobile subs,
32% smartphone pen.
•  13.6m Facebook users.
•  7% consumers using m-
commerce
•  #3 in SEA online games.
Thailand
•  70m pop, 72m mobile subs,
25% smartphone pen., 37%
internet pen.
•  ~2m Blackberry users.
•  18.3m Facebook users.
•  17% use m-commerce.
•  #2 in SEA online games.
Philippines
•  104 m pop, 90m mobile subs,
14% smartphone pen., 45%
internet pen.
•  ~1m Blackberry users.
•  29.9m Facebook users.
•  17% consumers use m-
commerce.
Vietnam
•  92m pop, 165m mobile subs,
30% smartphone pen., 35%
Internet pen.
•  10.7m Facebook users
•  42% of online users buy
online; 14% use m-
commerce.
•  #1 in SEA online games.
Indonesia
•  ~250m pop; 260m mobile
subs, 10% smartphone pen.,
22% internet pen.
•  ~12m Blackberry users
(basic plan ~$5/mth)
•  51m Facebook users.
•  57% of online users are
shopping online.
Source: Mary Meeker 2012 Internet Trends, Mobile Monday SEA Report 2012, Lit Search and Analysis
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
http://myovi.blogspot.sg/2013/02/why-is-southeast-asia-evolving-to-be.html
What are we going thru?
ò  Why am I here?
ò  Knocks, bumps & rewards in my journey
ò  Key takeaways for you: Nelson’s 5 Ps
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Club Nokia Program
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Mobile Phones
the “pre-smartphones”
http://myovi.blogspot.sg/2010/11/why-nokia-communicator-was-loved-in.html
Nokia 9500 Communicator
Nokia E70
Nokia E60
Nokia E61
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Ovi
the door(way) to the Internet
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Contacts, Share, Files,
Maps, Mail, Store
skoob
Singapore’s 1st eBookstore
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Read more at:
http://myovi.blogspot.sg/2011/11/introducing-skoob-singapores-1st.html
What are we going thru?
ò  Why am I here?
ò  Knocks, bumps & rewards in my journey
ò  Key takeaways for you: Nelson’s 5 Ps
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Build your Personal Brand
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Product – get it right (1st?)!
ò  What are the key selling propositions?
ò  Ship versus delay?
ò  It is never perfect.
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Promotions – make it easy
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Desirability&
Preference
EaseofUse
&Satisfaction
Drivers
1)  Quality
2)  Experience
3)  Convenience
4)  Participation
5)  Privilege
ò  Discover across multiple
screens, media
ò  Delightful offers
ò  Affordable pricing,
bundles, billing options
ò  Engaging content
marketing calendar
ò  Measure & profile
Partners – find them and
prosper together
Content Advertise
Access/
Browse
Pay
Fulfill/
Report
Transmedia – new
media consumption
and opportunities in
innovation
Multi-platform:
Mobile, Social Media,
Digital Billboards
(Cloud, profiling)
Availed via N-screens
across smartphones,
feature phones,
tablets, e-readers,
PCs, TVs etc
Models: Games IAP
micropayments, IAP
subscriptions,
content expansion
packs, bundled with
operator plans,
freemium (ad-funded
with premium
subscription-based),
rental via streaming
(cloud)
Methods: COD,
Bank transfers
(SMS), eVouchers,
Operator Bill, Credit
cards, PayPal
•  Consumer
Profiling
•  Recommendation
•  Voucher incentives
•  Reporting
dashboard
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
http://myovi.blogspot.sg/2012/05/5-pillars-in-digital-content-internet.html
Passion in
(un/re) learning
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Where I am now
www.skplanet.com
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
Social
Messg
(Mobile/PC)
Commerce
Media
LBS
Content
& Apps
Mobile Loyalty
http://www.facebook.com/pickatsg
The Journey continues …
Thank You
walk & talk with me … looking forward to it~
Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
http://www.facebook.com/pickatsg

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Journey into the mobile of the Internet - Nelson Wee Salesforce.com Biz Academy Presentation 19 june 2013

  • 1. Journey into the Mobile of the Internet Nelson Wee 19 June 2013 Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 2. What are we going thru? ò  Why am I here? ò  Knocks, bumps & rewards in my journey ò  Key takeaways for you: Nelson’s 5 Ps Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 3. The Journey so far … PC Internet “Feature Phone” Internet “Smartphone” Internet Smart device Internet Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 4. Our Mobile Consumers http://myovi.blogspot.sg/2011/09/how-content-consumption-is-going-mobile.html Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 5. Daily habits of Online & Mobile Internet Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee High Engagement & Churn 1.  Social Networking 2.  Social Games 3.  Streaming Music 4.  Dating High Engagement & Value 1.  Communication 2.  News One-off Premium Use 1.  Education 2.  Deals & Retail 3.  Health & Fitness 4.  Medical 5.  Photo & Video 6.  Entertainment, Music, Personalization Scheduled Use but High Value 1.  Travel 2.  Navigation 3.  Utilities 4.  Weather 5.  Sports Scores 6.  Reference 7.  Books Frequencyofuseperweek Retention over 90 days Source: Flurry Blog Analysis; AC Nielsen; Lit Search & Analysis http://myovi.blogspot.sg/2013/05/what-are-daily-habits-in-online-and.html
  • 6. Southeast Asia Internet Market Landscape Singapore •  5.3m pop, 7.8 m mobile subs, 80% smartphone pene., 75% internet pen. •  2.9m Facebook users. •  48% (880k) of all online shoppers in 2011 buy on mobile with S$328M (23% total) sales. Malaysia •  29m pop, 38m mobile subs, 32% smartphone pen. •  13.6m Facebook users. •  7% consumers using m- commerce •  #3 in SEA online games. Thailand •  70m pop, 72m mobile subs, 25% smartphone pen., 37% internet pen. •  ~2m Blackberry users. •  18.3m Facebook users. •  17% use m-commerce. •  #2 in SEA online games. Philippines •  104 m pop, 90m mobile subs, 14% smartphone pen., 45% internet pen. •  ~1m Blackberry users. •  29.9m Facebook users. •  17% consumers use m- commerce. Vietnam •  92m pop, 165m mobile subs, 30% smartphone pen., 35% Internet pen. •  10.7m Facebook users •  42% of online users buy online; 14% use m- commerce. •  #1 in SEA online games. Indonesia •  ~250m pop; 260m mobile subs, 10% smartphone pen., 22% internet pen. •  ~12m Blackberry users (basic plan ~$5/mth) •  51m Facebook users. •  57% of online users are shopping online. Source: Mary Meeker 2012 Internet Trends, Mobile Monday SEA Report 2012, Lit Search and Analysis Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee http://myovi.blogspot.sg/2013/02/why-is-southeast-asia-evolving-to-be.html
  • 7. What are we going thru? ò  Why am I here? ò  Knocks, bumps & rewards in my journey ò  Key takeaways for you: Nelson’s 5 Ps Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 8. Club Nokia Program Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 9. Mobile Phones the “pre-smartphones” http://myovi.blogspot.sg/2010/11/why-nokia-communicator-was-loved-in.html Nokia 9500 Communicator Nokia E70 Nokia E60 Nokia E61 Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 10. Ovi the door(way) to the Internet Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee Contacts, Share, Files, Maps, Mail, Store
  • 11. skoob Singapore’s 1st eBookstore Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee Read more at: http://myovi.blogspot.sg/2011/11/introducing-skoob-singapores-1st.html
  • 12. What are we going thru? ò  Why am I here? ò  Knocks, bumps & rewards in my journey ò  Key takeaways for you: Nelson’s 5 Ps Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 13. Build your Personal Brand Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 14. Product – get it right (1st?)! ò  What are the key selling propositions? ò  Ship versus delay? ò  It is never perfect. Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 15. Promotions – make it easy Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee Desirability& Preference EaseofUse &Satisfaction Drivers 1)  Quality 2)  Experience 3)  Convenience 4)  Participation 5)  Privilege ò  Discover across multiple screens, media ò  Delightful offers ò  Affordable pricing, bundles, billing options ò  Engaging content marketing calendar ò  Measure & profile
  • 16. Partners – find them and prosper together Content Advertise Access/ Browse Pay Fulfill/ Report Transmedia – new media consumption and opportunities in innovation Multi-platform: Mobile, Social Media, Digital Billboards (Cloud, profiling) Availed via N-screens across smartphones, feature phones, tablets, e-readers, PCs, TVs etc Models: Games IAP micropayments, IAP subscriptions, content expansion packs, bundled with operator plans, freemium (ad-funded with premium subscription-based), rental via streaming (cloud) Methods: COD, Bank transfers (SMS), eVouchers, Operator Bill, Credit cards, PayPal •  Consumer Profiling •  Recommendation •  Voucher incentives •  Reporting dashboard Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee http://myovi.blogspot.sg/2012/05/5-pillars-in-digital-content-internet.html
  • 17. Passion in (un/re) learning Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee
  • 18. Where I am now www.skplanet.com Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee Social Messg (Mobile/PC) Commerce Media LBS Content & Apps Mobile Loyalty http://www.facebook.com/pickatsg
  • 19. The Journey continues … Thank You walk & talk with me … looking forward to it~ Nelson Wee’s Profile | Blog: http://myovi.blogspot.com | Twitter: @nelsonwee | http://www.slideshare.com/nelsonwee http://www.facebook.com/pickatsg