17. Final Tips
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In person is always better
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Don't get stuck on your outline
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Train to your audience, not to your schedule
Make it personal
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Seeing faces and expressions makes all the
difference
Always share personal stories, empathize
Be enthusiastic!
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If you're excited your trainees will be too
18. Thank You
Nicole C. Engard
VP of Education, ByWater Solutions
Documentation Manager, Koha
nengard@gmail.com
nengard@bywatersolutions.com