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F O C U S   Q U A L I T Y   E X P E R I E N C E
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Proyecto
Necesidad
de cambio
¿Se gestiona mejor?
                     Mejor gestión de
                      los almacenes
¿Se utiliza?
                   ¿Alguien se ¿Disminuye el inmovilizado?
                                       Menor
        Aplicativo preocupa del
                  beneficio final inmovilizado
                    esperado? ¿Tenemos mayor liquidez?
         Proyecto                  Mayor liquidez
                     ¿Necesidad de
                      Necesidad de-
                      Necesidad
                         cambio
                      de cambio
                        resuelta?
                        resuelta
Programa
Proyecto
Necesidad
de cambio
Reorganización
 Eliminación        de personal     Menor tiempo de
productos no                          facturación
  rentables

                   Programa
 Nuevo director                     Formación equipo
  de almacén      Disminución del      de ventas
                   inmovilizado

                   Necesidad
                   de cambio
Programa dirigido por la Visión
                                                         • De la Alta Dirección
                                                         • Top-down
                                                         • Oportunidades estratégicas o
                                                           de innovación

 Programa de                             Existencia de
cumplimiento                             un programa
• Se debe hacer
• Resultado de evento externo
• Cumplimiento y evitar impactos
  negativos

                                     Programa emergente
                     • Se desarrollan a partir de proyectos concurrentes y no coordinados
                       en los que es necesario coordinar la obtención de los beneficios
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Portafolio
Programa
Proyecto
Necesidad
de cambio
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P3O
Portafolio
Programa
Proyecto
Necesidad
de cambio
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P3O
Portafolio   Gestión del
Programa      Riesgo

Proyecto
Necesidad
de cambio
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P3O

Gestión del Portafolio   Gestión del
 Cambio     Programa      Riesgo

             Proyecto
            Necesidad
            de cambio
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BUSINESS




32              © Maven Training Ltd 2012
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35       © Maven Training Ltd 2012
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Sponsoring group




        Programme board




         Project board                                                    Project board




                         Figure 4.2 Layering of programme organization, control and reporting

39                         © Crown Copyright 2011. Reproduced under Licence from OGC.           © Maven Training Ltd 2012
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Purpose:                                  Used to describe the required
     outcomes from                                      the programme based on
     strategic or policy                                         objectives

     Main contents (see Appendix A4)

     Created in:                       n/a

     Implemented/reviewed in:                  Identifying a Programme

     Baseline:                                 Boundary

     Approver/Producer/Reviewer:       SG/not applicable/not applicable

     Notes:                            Can sometimes be called strategic or
     embryonic                                        business case



42                                                                  © Maven Training Ltd 2012
Purpose:                                   Used to assess whether the
     programme is viable                                        and achievable

     Main contents (see Appendix A4):

     Created in:                        Identifying a Programme

     Implemented/reviewed in:                   n/a

     Baseline:                                  Boundary

     Approver/Producer/Reviewer:        SG/SRO/Not applicable

     Notes:                             Will evolve into a number of other documents




43                                                                  © Maven Training Ltd 2012
Purpose:                                   Description of the management
     roles,                                              responsibilities and
     reporting lines in the                                        programme

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:                   Managing the tranches (tranche
     start)/Managing                            the tranches (tranche end)

     Baseline:                                  Governance

     Approver/Producer/Reviewer:        SRO/PgM/BCM


     Notes:

44                                                                 © Maven Training Ltd 2012
Purpose:                           Used to communicate the end goal of the
                                        programme. Could be seen as providing an
                                        external artist’s impression of the desired future
                                        state
     Main contents (see Appendix A4):
     Created in:                        Initially created as part of Programme Brief;
                                        formally created in Defining a Programme
     Implemented/reviewed in:           n/a

     Baseline:                          Boundary

     Approver/Producer/Reviewer:        SG/SRO/BCM

     Notes:                             Sufficiently flexible to remain relevant over the life
                                        of the programme. Terminology used should be
                                        suited to all stakeholders and the context of the
                                        programme


45                                                                        © Maven Training Ltd 2012
Purpose:                                   A document that is used to
     consolidate or                                    summarize the information
     that was used to                                  define the programme

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:                   Reviewed in managing the tranches
     (tranche end)

     Baseline:                                  Boundary

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:                             Single document more appropriate for smaller
                                                 programmes as a single point of
     reference

46                                                                  © Maven Training Ltd 2012
Purpose:                                  Used to maintain the programme’s
     focus on                                          delivering the required
     transformation and                                          business change
     Main contents (see Appendix A4):
     Created in:                      Defining a Programme

     Implemented/reviewed in:                  Managing the tranches (tranche
     start)/Managing                           the tranches (tranche end)

     Baseline:                                 Boundary

     Approver/Producer/Reviewer:      SRO/PgM/BCM

     Notes:                           May take different forms including prototypes
                                              and workshops. May also include
     current state                                      and intermediate states
     aligned with tranches



47                                                                 © Maven Training Ltd 2012
Purpose:                                    Used to validate the initiation of the
     programme                                            and the ongoing viability of
     the programme

     Main contents (see Appendix A4):

     Created in:                        Initially created as part of Programme Brief;
                                        formally created as part of Defining a
     Programme

     Implemented/reviewed in:                    Managing the tranches (tranche end)

     Baseline:                                   Boundary

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:

48                                                                    © Maven Training Ltd 2012
Purpose:                                   Sets out the timetable and
     arrangements for                                    implementing and managing
     the Stakeholder                                     Engagement Strategy

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:                   Managing the tranches (tranche
     start)/Managing                            the tranches (tranche end) plus
     Delivering the                                      Capability and Realizing the
     Benefits

     Baseline:                                  Management

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:
49                                                                  © Maven Training Ltd 2012
Purpose:                                  Defines the programme approach to
     risk                                      management
     Main contents (see Appendix A4):
     Created in:                      Defining a Programme

     Implemented/reviewed in:                 Managing the tranches (tranche
     start)/Managing                          the Tranches (tranche end)

     Baseline:                                Governance

     Approver/Producer/Reviewer:      SRO/PgM/BCM

     Notes:                           Can be combined with issue management
     strategy                         Derived from the organization's risk
     management                                policy and risk management process
     guidance                                           Takes into account the
     organization's risk appetite                                in terms of
     tolerance thresholds


50                                                               © Maven Training Ltd 2012
Purpose:                                   Used to define and establish the
     activities for                                      managing quality across the
     programme

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:                   Managing the tranches (tranche
     start)/Managing                            the tranches (tranche end)

     Baseline:                                  Governance

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:                             May be referred to as assurance management
                                                strategy



51                                                                 © Maven Training Ltd 2012
Purpose:                                   Sets out the timetable and
     arrangements for                                    carrying out the quality and
     assurance strategy

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:                   Managing the tranches (tranche
     start)/Managing                            the tranches (tranche end)

     Baseline:                                  Management

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:                             May be incorporated as part of the
     overarching                                         programme plan



52                                                                  © Maven Training Ltd 2012
Purpose:                           Illustrates the sequential relationship between
                                        benefits

     Main contents (see Appendix A4):

     Created in:                        Initially as part of the programme brief; formally in
                                        Defining a Programme

     Implemented/reviewed in:           Managing the tranches (tranche start)/Managing
                                        the tranches (tranche end)

     Baseline:                          Boundary

     Approver/Producer/Reviewer:        SRO/BCM/PgM

     Notes:                             Can be adapted to be included in the benefits
                                        realization plan



53                                                                       © Maven Training Ltd 2012
Purpose:                           Defines the approach to realizing benefits and the
                                        framework within which benefits realization will
                                        be achieved

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:           Managing the tranches (tranche start)/Managing
                                        the tranches (tranche end)

     Baseline:                          Governance

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:




54                                                                      © Maven Training Ltd 2012
Purpose:                           Used to define each benefit (and dis-benefit) and
                                        provide a detailed understanding of what will be
                                        involved and how the benefit will be realized

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:           Realizing the Benefits/Managing the Tranches
                                        (tranche end)

     Baseline:                          Boundary

     Approver/Producer/Reviewer:        SRO/BCM/PgM

     Notes:                             Can use a summary document for easier tracking
                                        called a benefits register



55                                                                     © Maven Training Ltd 2012
Purpose:                           Used to track the realization of benefits across the
                                        programme and set review controls

     Main contents (see Appendix A4):

     Created in:                        Defining a Programme

     Implemented/reviewed in:           End of Tranche, Closure


     Baseline:                          Management

     Approver/Producer/Reviewer:        SRO/PgM/BCM

     Notes:




56                                                                       © Maven Training Ltd 2012
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© Crown Copyright 2011 Reproduced with permission from OGC

63
Do the                                         Do things
      right                                           right
     things




              © Crown Copyright 2011 Reproduced with permission from OGC
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Entender




     Planificar                           Categorizar




            Equilibrar              Priorizar




66                                                 © Maven Training Ltd 2012
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69   © Crown Copyright 2011 Reproduced with permission from OGC
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71       © Maven Training 2011
Una causa de riesgo

         Puede provocar
                                                             Un evento de riesgo

                         que puede afectar
                                                                         Un objetivo




© Crown Copyright 2009. Reproduced under Licence from OGC.


                                                                                       © Maven Training 2010
Capacidad
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     Apetito          

                  
     Tolerancia       




73                        © Maven Training 2011
© Crown Copyright 2010. Reproduced under licence from OGC.
74                                                                © Maven Training 2011
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77       © Maven Training 2011
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F O C U S   Q U A L I T Y   E X P E R I E N C E
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netmind - Mejores prácticas en Gestión de Proyectos, Programas y Portfolios-t…

  • 1. F O C U S Q U A L I T Y E X P E R I E N C E
  • 3.        
  • 4.   
  • 5.     
  • 7. ¿Se gestiona mejor? Mejor gestión de los almacenes ¿Se utiliza? ¿Alguien se ¿Disminuye el inmovilizado? Menor Aplicativo preocupa del beneficio final inmovilizado esperado? ¿Tenemos mayor liquidez? Proyecto Mayor liquidez ¿Necesidad de Necesidad de- Necesidad cambio de cambio resuelta? resuelta
  • 9. Reorganización Eliminación de personal Menor tiempo de productos no facturación rentables Programa Nuevo director Formación equipo de almacén Disminución del de ventas inmovilizado Necesidad de cambio
  • 10. Programa dirigido por la Visión • De la Alta Dirección • Top-down • Oportunidades estratégicas o de innovación Programa de Existencia de cumplimiento un programa • Se debe hacer • Resultado de evento externo • Cumplimiento y evitar impactos negativos Programa emergente • Se desarrollan a partir de proyectos concurrentes y no coordinados en los que es necesario coordinar la obtención de los beneficios
  • 11.   
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  • 17.      
  • 18.   
  • 19. P3O Portafolio Gestión del Programa Riesgo Proyecto Necesidad de cambio
  • 20.   
  • 21.
  • 24. P3O Gestión del Portafolio Gestión del Cambio Programa Riesgo Proyecto Necesidad de cambio
  • 25.      
  • 26.        
  • 29.        
  • 30.    
  • 31.        
  • 32. BUSINESS 32 © Maven Training Ltd 2012
  • 33.
  • 34.    
  • 35.       35 © Maven Training Ltd 2012
  • 37.
  • 39. Sponsoring group Programme board Project board Project board Figure 4.2 Layering of programme organization, control and reporting 39 © Crown Copyright 2011. Reproduced under Licence from OGC. © Maven Training Ltd 2012
  • 40.   
  • 41.
  • 42. Purpose: Used to describe the required outcomes from the programme based on strategic or policy objectives Main contents (see Appendix A4) Created in: n/a Implemented/reviewed in: Identifying a Programme Baseline: Boundary Approver/Producer/Reviewer: SG/not applicable/not applicable Notes: Can sometimes be called strategic or embryonic business case 42 © Maven Training Ltd 2012
  • 43. Purpose: Used to assess whether the programme is viable and achievable Main contents (see Appendix A4): Created in: Identifying a Programme Implemented/reviewed in: n/a Baseline: Boundary Approver/Producer/Reviewer: SG/SRO/Not applicable Notes: Will evolve into a number of other documents 43 © Maven Training Ltd 2012
  • 44. Purpose: Description of the management roles, responsibilities and reporting lines in the programme Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Governance Approver/Producer/Reviewer: SRO/PgM/BCM Notes: 44 © Maven Training Ltd 2012
  • 45. Purpose: Used to communicate the end goal of the programme. Could be seen as providing an external artist’s impression of the desired future state Main contents (see Appendix A4): Created in: Initially created as part of Programme Brief; formally created in Defining a Programme Implemented/reviewed in: n/a Baseline: Boundary Approver/Producer/Reviewer: SG/SRO/BCM Notes: Sufficiently flexible to remain relevant over the life of the programme. Terminology used should be suited to all stakeholders and the context of the programme 45 © Maven Training Ltd 2012
  • 46. Purpose: A document that is used to consolidate or summarize the information that was used to define the programme Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Reviewed in managing the tranches (tranche end) Baseline: Boundary Approver/Producer/Reviewer: SRO/PgM/BCM Notes: Single document more appropriate for smaller programmes as a single point of reference 46 © Maven Training Ltd 2012
  • 47. Purpose: Used to maintain the programme’s focus on delivering the required transformation and business change Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Boundary Approver/Producer/Reviewer: SRO/PgM/BCM Notes: May take different forms including prototypes and workshops. May also include current state and intermediate states aligned with tranches 47 © Maven Training Ltd 2012
  • 48. Purpose: Used to validate the initiation of the programme and the ongoing viability of the programme Main contents (see Appendix A4): Created in: Initially created as part of Programme Brief; formally created as part of Defining a Programme Implemented/reviewed in: Managing the tranches (tranche end) Baseline: Boundary Approver/Producer/Reviewer: SRO/PgM/BCM Notes: 48 © Maven Training Ltd 2012
  • 49. Purpose: Sets out the timetable and arrangements for implementing and managing the Stakeholder Engagement Strategy Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) plus Delivering the Capability and Realizing the Benefits Baseline: Management Approver/Producer/Reviewer: SRO/PgM/BCM Notes: 49 © Maven Training Ltd 2012
  • 50. Purpose: Defines the programme approach to risk management Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the Tranches (tranche end) Baseline: Governance Approver/Producer/Reviewer: SRO/PgM/BCM Notes: Can be combined with issue management strategy Derived from the organization's risk management policy and risk management process guidance Takes into account the organization's risk appetite in terms of tolerance thresholds 50 © Maven Training Ltd 2012
  • 51. Purpose: Used to define and establish the activities for managing quality across the programme Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Governance Approver/Producer/Reviewer: SRO/PgM/BCM Notes: May be referred to as assurance management strategy 51 © Maven Training Ltd 2012
  • 52. Purpose: Sets out the timetable and arrangements for carrying out the quality and assurance strategy Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Management Approver/Producer/Reviewer: SRO/PgM/BCM Notes: May be incorporated as part of the overarching programme plan 52 © Maven Training Ltd 2012
  • 53. Purpose: Illustrates the sequential relationship between benefits Main contents (see Appendix A4): Created in: Initially as part of the programme brief; formally in Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Boundary Approver/Producer/Reviewer: SRO/BCM/PgM Notes: Can be adapted to be included in the benefits realization plan 53 © Maven Training Ltd 2012
  • 54. Purpose: Defines the approach to realizing benefits and the framework within which benefits realization will be achieved Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Managing the tranches (tranche start)/Managing the tranches (tranche end) Baseline: Governance Approver/Producer/Reviewer: SRO/PgM/BCM Notes: 54 © Maven Training Ltd 2012
  • 55. Purpose: Used to define each benefit (and dis-benefit) and provide a detailed understanding of what will be involved and how the benefit will be realized Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: Realizing the Benefits/Managing the Tranches (tranche end) Baseline: Boundary Approver/Producer/Reviewer: SRO/BCM/PgM Notes: Can use a summary document for easier tracking called a benefits register 55 © Maven Training Ltd 2012
  • 56. Purpose: Used to track the realization of benefits across the programme and set review controls Main contents (see Appendix A4): Created in: Defining a Programme Implemented/reviewed in: End of Tranche, Closure Baseline: Management Approver/Producer/Reviewer: SRO/PgM/BCM Notes: 56 © Maven Training Ltd 2012
  • 57.        
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  • 63. © Crown Copyright 2011 Reproduced with permission from OGC 63
  • 64. Do the Do things right right things © Crown Copyright 2011 Reproduced with permission from OGC 64
  • 65.  
  • 66. Entender Planificar Categorizar Equilibrar Priorizar 66 © Maven Training Ltd 2012
  • 67.  
  • 68.
  • 69. 69 © Crown Copyright 2011 Reproduced with permission from OGC
  • 70.        
  • 71.     71 © Maven Training 2011
  • 72. Una causa de riesgo Puede provocar Un evento de riesgo que puede afectar Un objetivo © Crown Copyright 2009. Reproduced under Licence from OGC. © Maven Training 2010
  • 73. Capacidad    Apetito   Tolerancia  73 © Maven Training 2011
  • 74. © Crown Copyright 2010. Reproduced under licence from OGC. 74 © Maven Training 2011
  • 75.       
  • 76.        
  • 77.    77 © Maven Training 2011
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  • 86.        
  • 87.  
  • 88. F O C U S Q U A L I T Y E X P E R I E N C E