1. Brought to you by:
SEVEN WAYS TO CUT COSTS WITH RETAIL
SYSTEMS INTEGRATION AND ROLLOUTS
Sponsored By:

2. JOE PITTILLO
PRESIDENT
NATIONAL SERVICE CENTER
HEIDI NAGY
BUSINESS UNIT MANAGER OF
DEPOT &DISTRIBUTION SERVICES
NATIONAL SERVICE CENTER
Panelists
LISA HINDMAN
BUSINESS UNIT MANAGER OF
ONSITE SERVICES
NATIONAL SERVICE CENTER
FRANK SZAKACS
MPS PROGRAM MANAGER
DELL | GLOBAL SERVICE DELIVERY

3. JOE PITTILLO
PRESIDENT
NATIONAL SERVICE CENTER

4. SEVEN WAYS TO CUT COSTS WITH RETAIL
SYSTEMS INTEGRATION AND ROLLOUTS
• Systems Integration
• Equipment is shipped to your integrator’s facility
• Image loading, configuration, testing
• Equipment is shipped to install site
• Onsite Rollouts
• Equipment is shipped directly to install site
• Onsite technician handles installation, cabling, setup
and employee training

5. SEVEN WAYS TO CUT COSTS WITH RETAIL
SYSTEMS INTEGRATION AND ROLLOUTS
1. Provide test equipment or stage a pilot installation
2. Complete a detailed scope of work and get it signed by
you and your provider
3. Collaborate with your provider to create comprehensive
documentation
4. Set milestones for each stage of your project and stick to
them
5. Make sure you have access to a web portal from your
provider so you can track your project’s status
6. Reduce equipment losses onsite with custom packaging
and pre/post visit communication
7. Get the most out of a site visit - find a provider that can
complete a survey and install in one visit

6. HEIDI NAGY
BUSINESS UNIT MANAGER OF
DEPOT &DISTRIBUTION SERVICES
NATIONAL SERVICE CENTER
How to save during your next
systems integration project

7. SAVE DURING YOUR NEXT
SYSTEMS INTEGRATION PROJECT
• Provide test equipment
• Documentation –
collaborate with your
integrator!
• Set milestones for
equipment-in and
equipment-out time
and stick to them

8. SAVE DURING YOUR NEXT
SYSTEMS INTEGRATION PROJECT
• Reduce equipment losses – try
custom packaging

9. SAVE DURING YOUR NEXT
SYSTEMS INTEGRATION PROJECT
• Make sure your provider oers a web portal for asset
tracking

10. POST INSTALLATION MAINTENANCE
• Services are available to repair equipment and reduce
new purchase costs

11. LISA HINDMAN
BUSINESS UNIT MANAGER OF
ONSITE SERVICES
NATIONAL SERVICE CENTER
How to save during
your next onsite rollout

12. SAVE DURING YOUR NEXT ONSITE
ROLLOUT
15-C Pelham Ridge Drive . Greenville, SC 29615 . 800-500-6421 . Fax: 864-676-4277
• Complete and sign a Nationwide Installs
detailed scope of INSTALLATION
SCOPE OF WORK
work Number of Facilities: Hours of Operation:
Target Start Date: Target Completion Date:
• Run a pilot install – List of Equipment:
your provider should Hardware to be supplied by NSC: Hardware to be supplied by other party:
do this for free
• Documentation-
Describe in detail the exact SOW for each facility:
collaborate with your
project management
team! Facility addresses:
1.
2.
3.
4.
5.
6.
7.
8.
Version 3.0, April 2007 Page 1 of 3

13. SAVE DURING YOUR NEXT ONSITE
ROLLOUT
• Select a project management team who will
• Schedule technicians
• Pre-call installation sites with the tech’s ETA

14. SAVE DURING YOUR NEXT ONSITE
ROLLOUT
• Make sure your provider oers a web portal for
project tracking

15. SAVE DURING YOUR NEXT ONSITE
ROLLOUT
• Make sure install sites are kept up to date to avoid
recalls and lost equipment
• Pre-calls, post calls, custom packaging
• Get the most out of a site visit – survey and install in
one trip
• Check to see if your provider oers post installation
maintenance

16. FRANK SZAKACS
MPS PROGRAM MANAGER
DELL | GLOBAL SERVICE DELIVERY

17. CONGRATULATIONS
April 17, 2008
Through week six of implementation, the ATT Mobility Retail Stores Printer Replacement
Project has gone extremely well. With very minimal exceptions, the project team has executed
flawlessly and the entire eort has met all timelines and commitments and is targeted to
complete end of June as planned.
I have received several positive comments from the aected retail store clients about
their satisfaction with the new Dell printers as well as the overall replacement experience.
It is a tribute to the excellent working relationship between ATT and Dell that the project
and attendant communication, implementation and support processes have worked out so
successfully to the benefit of the retail clients.
I look forward to our continued partnership with Dell to successfully complete this critical
work eort and manage the 'steady state' post-project environment.
Thanks.
John D. Stone
ATT Senior Technical Director

18. MAP OF RETAIL STORES BY REGION

19. ATT Mobility Retail Stores
Implementation
NSC Expertise:
• Project Management
- Provided a Senior PM to lead engagement
• Transition Implementation
- Coordinated JIT installation
• Online Deployment Portal
- Dell Customer tool to track project progress
• On-site Training
- End User training on deployed devices

20. ATT Mobility Retail Stores
Implementation
NSC Expertise:
• Process Documentation
- Created and implemented repeatable deployment
processes
• Governance
- Contributed to key decisions that aected project
success
• Project Close-out
- Asset Management report Certificate of
Acceptance for all
devices deployed

21. SEVEN WAYS TO CUT COSTS WITH RETAIL
SYSTEMS INTEGRATION AND ROLLOUTS
Test equipment / Pilot
•
installation
Detailed scope of work
•
Documentation
•

22. SEVEN WAYS TO CUT COSTS WITH RETAIL
SYSTEMS INTEGRATION AND ROLLOUTS
Firm milestones
•
Web portal
•
Reduce losses with
•
custom packaging
and install site
communication
Survey and install
•
in one visit

23. Thank you from
QA FOR MORE QUESTIONS
CONTACT: WEBINAR@NETWORLDALLIANCE.COM
800-500-6421
info@nationalservicecenter.com
www.nationalservicecenter.com