The document discusses automating the corporate credit approval process. It describes how the current process is inefficient, involving multiple disparate systems and high operational costs. An automated solution is proposed to streamline the process, improve visibility and control, expedite loan applications, and ensure compliance. The key benefits of the solution include faster credit availability, reduced risks and costs, and an enhanced customer experience.

1. Optimize Corporate Credit
Approval Process
Accelerate loan approvals, mitigate credit risks, and
deliver more responsive customer service

2. Overview
Corporate credit approval is a very complex process, which requires careful evaluation of the financial standing of the
prospective customer. Before extending any type of credit, banks and other lending institutions assess the potential
borrowers based on their financial performance, credit ratings and debt exposure. Further, commercial loans require
extensive supporting documentation which is routed through multiple decision points before approval.
When a business needs financing, a time-consuming and complicated credit approval process might translate into lost
business opportunities. Despite this fact, most lending institutions are still hampered by inefficient processes for
corporate credit approval, leading to inevitable delays and customer dissatisfaction.
Multiple, disparate and usually incompatible systems are involved in the corporate credit approval process, each
performing a specialized function. This leads to limited managerial visibility and control across the loan approval
process, high operational expenses, and processing delays. With multiple points of data entry and multiple databases,
data integrity can never be guaranteed and delays and errors become routine. To expedite the flow of loan applications
through various stages, lending organizations need an automated solution that enables automation and control over
the corporate credit approval process from deal structuring through booking.
Local Scanning of Documents
Figure 1: Corporate Credit Approval Process

3. Key Business Drivers
An integrated and comprehensive corporate credit approval solution helps lenders to mitigate risks, speed-up lending,
increase customer satisfaction, and improve process visibility and control, while enhancing profitability. Some of the key
factors necessitating automation of the corporate credit approval process include:
Process Efficiencies Risk & Compliance
! Centralization of operations ! Credit risk mitigation
! Streamlined processing of corporate loans ! Enhanced visibility and control over the process
! Faster response times to credit requests ! Adherence to standards
Enhanced Customer Experience Growth & Profitability
! Faster credit availability ! Enhanced revenues
! Service differentiation ! Reduced operational expenses
Newgen's Solution
Newgen's corporate loan approval process automation solution enables banks to reduce loan origination cycle times,
while facilitating sound credit decisions and improved loan documentation. The solution enables streamlined
processing, ensuring responsiveness, timeliness and customization in turning around loan applications. A rules-based
systematic approach reduces risk by reinforcing credit policy, providing a comprehensive audit-trail of the approval
process, handling operating exceptions in real time, and ensuring completion of all documentation requirements.
Solution Features
! A single unified desktop on top of the core applications for analysis and generation of proposal through integration
with third party applications such as Moody, T24 (CBS), Treasury system, fax server, mail server, etc.
! Automated workflow-based movement of paperless credit notes through multiple decision points with real-time
exception handling; parallel distribution of credit proposals
! Internal risk scoring model and integration with external credit rating agencies/credit bureaus
! Electronic document capture and management enable digital storage and transmission of documents ensuring
integrity of the document throughout the loan life cycle; Supports data capture for individual and corporate
applicants, for commercial as well as SME loans
! Improved strategic and tactical decision‐making with an efficient reporting mechanism - financial statements upload,
physical performance capturing and analysis, financial ratios generation
! Centralized database enables updating of information in real time and distribution of operations over the
Intranet/Internet; User-defined investigation types and fields
! A powerful rules engine enables robust validation checks throughout the loan origination process
! Powerful product management module
! Substantially minimized credit risk due to automation and standardization of the review and approval processes -
online credit evaluation of applications, blacklist check, custom credit score, de-duplication, risk-based grading and
pricing
! End-to-end process visibility allowing banks and lending institutions to drive their business according to KPIs and SLAs
! Comprehensive audit trail for all work-steps

4. Solution Benefits
! Quick disbursement ensuring that assets begin accruing revenue quickly
! Transparent and risk-based pricing
! Consistent risk-assessment and decisioning process
! Proactive, analytical and predictive risk management
! Compliance with regulations for process security, transparency, and auditability
! Electronic archival of loan documents with extensive search capabilities for instant access
! Real-time process monitoring capabilities, controlling risks and preventing loan ;defaults
! Easy review/renewal process
Newgen's corporate credit approval product suite comprises:
! OmniFlowTM - Business Process Management Suite
! OmniDocsTM - Enterprise Content Management Suite
! OmniScanTM - Production and Distributed Scanning Suite
Figure 2: Corporate Credit Application Screenshot

5. Automation of corporate credit approval process
for a leading bank in EMEA
Overview
The client is a leading bank in the Middle East region, serving high net-worth individuals and successful business
corporations with innovative banking solutions. The bank has achieved progressive growth, which has been mainly due
to its continuing efforts to improve.
Challenges
The bank experienced challenges in handling the Corporate Credit Approval Process which involved processing of a
large number of voluminous data entry forms. Further, the bank observed that the current process involved movement
of documents through multiple decision points, resulting in high turnaround times (TAT).
Ÿ Processing large number of detailed data entry forms with redundant data in several fields
Ÿ Data was managed using Word and Excel file formats
Ÿ Multiple decision points led to high TAT
Ÿ Need to generate summarized report of the various processes for improved visibility and better decision making
by senior management
Ÿ No mechanism for tracking applications

6. Newgen's Solution
Newgen provided the bank with a highly automated solution for corporate credit approval process based on its proven
enterprise BPM platform. The solution enabled streamlined processing of corporate credit applications allowing the bank
to better organize business processes, reduce administrative costs, and close more business faster.
Ÿ End-to-end automation of the corporate credit approval process for streamlined processing
Ÿ Streamlined data entry operations with elimination of redundant data fields
Ÿ Rule-based routing of work
Ÿ Dashboard for real-time process monitoring
Ÿ Efficient reporting mechanism
Ÿ Solution based on open standards and compatible with the existing infrastructure of the bank
Benefits
Newgen's solution for corporate credit approval process automation helped the bank to deliver enhanced customer
experience with faster turnaround times and better service options. Newgen helped the bank streamline loan approval
process, eliminating redundant and non-value-adding tasks. The key benefits accrued to the bank include:
Ÿ Loan process centralization
Ÿ On-demand access to information
Ÿ Efficient search functionality drastically reducing the query processing time
Ÿ Reduced TAT
Ÿ End-to-end process visibility and monitoring
Ÿ Improved operational performance
Ÿ Faster and improved decision-making with reports generated at various stages of the process

7. Newgen’s Product Portfolio
™ ™
Business Process Management Suite Forms Processing Engine
OmniFlow is a platform-independent, scalable Business Process Management OmniExtract is the data capturing solution which extracts business-critical
Suite (BPMS) that enables automation of organizational business processes. information from image documents and forms. It can extract hand-printed/
OmniFlow is designed to ease the creation, deployment, modification and handwritten characters, optical marks, barcode, machine-printed characters
management of Business Processes. Built using open technologies, it has and MICR fonts.
seamless integration abilities allowing it to be introduced into any IT
infrastructure.
™
™ Invoice Processing System
Newgen's Invoice Processing System, with automatic data verification and
Enterprise Content Management Suite
validation capability, is a solution for automatic data capture from semi-
OmniDocs is an Enterprise Content Management (ECM) Suite for creating, structured invoice documents. It also supports seamless integration with SAP
capturing, managing, delivering and archiving large volumes of documents and and other ERP's.
content. OmniDocs manages Scanned Document Images, Electronic
Documents and Emails as records. It also supports seamless integration with
other enterprise applications.
™
Image-Based Check Clearing & Payment
™ Newgen's ChequeFlow is an image based Cheque Processing solution for
inward and outward clearing. Advanced and highly configurable sub-systems
Customer Communication Management for Automatic Signature Verification, FOREX Cheque Processing, PDC
Management, ECS/ACH mandates, add-ons for Cheque Deposit Machine/
Newgen's Omni Output Management System (O2MS) delivers smarter and
Kiosks.
targeted communications for better customer experiences. It offers the
capability of leveraging prime paper space for customer-centric inline
advertisement and consolidation across multiple products. It enables secure
communication on improved templates with rich designs and graphical
representation of analytics across multiple distribution channels. In addition
™
easy archival & retrieval of correspondences for presentment, and efficient
customer request resolution are achieved using this enterprise application. Governance, Risk & Compliance
Compliance Manager is an integrated solution for Governance, Risk and
Compliance that's geared to ensure compliance with standards, best practices
and guidelines of various regulatory acts.
™
Enterprise Reports Management and Archival
OmniReports stores trillions of computer-generated output pages and ™
reports in a highly compressed form. It has a high-speed ingestion process
with simple interactive definitions, enables instant access to terabytes of Production and Distributed Scanning Suite
reports independent of business application, and is fully searchable at OmniScan is a production scanning engine for document image capture. It
field/row/page levels. OmniReports is ideal for sun-setting of business enables scanning of different type of documents in different properties
applications as well as optimizing core system performance by purging without human intervention using powerful scripts. The inbuilt export and
historical reports. integration feature allows using it as a scanning workstation with any
Document Management and Workflow system.
NewgenCloud Solutions
Distributed Capture Solution
Newgen's cloud solutions, provides a process platform on cloud to the Mobile Capture Application
customers. Developed using Newgen's enterprise class Enterprise Content ZapIn is a highly secure application that helps a banking executive on-the-
Management (ECM) & Business Process Management (BPM) suites it move, to capture customer information and instantly initiate its processing at
leverages the company's deep domain expertise and industry best practices to the back-office. ZapIn is available both on Mobile phones and Tablets. The key
derive quick quantifiable business values to customers. The solutions are to the application is our advanced image processing that ensures high quality
available on both public and private cloud to create dynamically scalable and images and minimal size making it viable to be transferred over a GPRS/3G/4G
highly reliable enterprise application. networks.

8. About Newgen
• Leading Global Provider of Business Process Management (BPM), Enterprise Content Management (ECM) & Customer
Communication Management (CCM)
• 900 installations across 50 countries
• Solutions for Banking, Insurance, Healthcare, BPO/SSCs, Telecom and Government
• Credited with some of the world's largest implementations
• Innovative culture, consistent R&D investments, 35 patents
• Employee strength 1100+
• Certified for ISO 9001:2008, ISO 27001:2005 and CMMI Level3
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SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT