Newgen Celebrates 20 Years Milestone

1. Proudly
Celebrating
1992 - 2012
Years

2. INDEX
Message from the MD 03 - 03
Newgen Timeline - 1992 to 2012 04 - 05
President’s Awards 06 - 10
Newgen’s Best Implementations 11 - 22
Award Winning Cases 23 - 28
Newgen’s Event Gallery 31 - 33
Industry Recognitions 34 - 34
Our Offices 35 - 35
20 Years...
Building a path and
striding ahead....

3. MESSAGE FROM THE MD
Coming together is a beginning, staying together is progress,
working together is success and moving together is a journey ...
The journey of a thousand miles begins with a single step. products, providing exemplary customer experience and
When we founded Newgen in 1992, we began with an idea building steadfast relationships. It is this very endeavor that
and a vision to build a world class software products has catapulted us to our position as one of the Top 5 solution
company from India. We took that single step, never providers in BPM and ECM, and it is what will differentiate
knowing what a wonderful journey we had ventured out us from our peers and define the path that we take in the
on. 20 years on, this journey is still as exciting, as challenging future.
and as captivating as it has ever been.
As part of our anniversary celebrations, we have compiled
In this milestone year, I would like to thank and congratulate our best success stories and I hope you enjoy reading them
every Newgen employee, alumni and customer for their as much as we enjoyed achieving them.
exceptional contribution and support, in turning our dream
Happy Reading !
into a reality.
Regards,
However, in the face of this notable achievement, we must Diwakar Nigam
remember that ‘ A job well begun, is a job half done ’. We Managing Director and CEO
must continue our philosophy of producing world class Newgen Software Technologies Ltd.
03

4. About Newgen • Unicode support for
TM
OmniFlow
• Versions launched in
Newgen Software Technologies Limited is a leading global provider of Business Process Thai, Korean, Japanese
Management (BPM), Enterprise Content Management (ECM) and Customer Communication languages
• Acquired Konica Minolta
Management (CCM) with a global footprint of 850 installations in over 45 countries with large, as SES customer
mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPOs, • Newgen emerges as the
market leader with 40%
Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
market share in
Workflow and DMS
Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, TM survey done by Frost &
• OmniDocs ported to
Sullivan
ISO 27001:2005. Newgen has been assessed at CMMi Level3. Solaris, AIX & Linux
• Acquired customers like
• Development of
HDFC Bank, Max New
MicroPDF image
York Life, RSA, Hutch,
compression technology
TM Philips and Indigo
• Release OmniFlow , (Unilever)
XML printer & • Acquired customers like
• Newgen repositioned as
OmniCapture Sahara Insurance,
• Newgen switches focus end-to-end provider of
• Listed amongst Top 10 Bajaj Allianz, Kenya
to large scale enterprise enterprise DMS and
product companies in Airways & iGate BPO
products vs. off the shelf BPM/ ECM product
India, by Data Quest
products • Release of J2EE-based
magazine
• Development of Java-
TM
OmniDocs , ASP-based
DMS & PDFWriter
• CMM Level 4 2003-2005
based multi-tier system Certification
• Imaging & DMS toolkit product
for next gen.DMS engine
licensed to Canon • Supply OEM DMS
• Release of
• Canon long-term
OmniExtract &
TM engine licensed to 2002-2003
product development Toshiba
ImagePrinter
initiate
• ISO 9001 certification
• Imaging and workflow
implemented at Citibank
• Software engineering 2000-2001
team grows to 250
• Release of imaging India
toolkit & DMS product • Release of FinFlow &
Newgen Office OmniReports
TM
1998-1999
• Newgen selected as products
provider for Indian
• Product development
initiated with 20
Electoral Voter Card
System
1996-1997
engineers
• R&D group constituted
for image processing
applications
1994-1995
1992-1993
04
Newgen Timeline

5. 2011-2012
• Newgen positioned in
2010-2011 ECM MQ report,
Forrester CCM wave
• Featured in the Magic report
Quadrants for BPM & • Lakshmikumaran and
2009-2010 ECM, 2010 by Gartner Sridharan won Gold
award for global
• Release of products
• Release of Newgen BPM excellence in Adaptive
TM Document Processing
OmniFlow 8.0 Case Management
2008-2009 • Release of Newgen ECM
System, Invoice
Processing System and • Ecobank won silver
OmniDocs 6.0
TM
automatic signature award for excellence in
• Bloor Research Features
• Featured in the Magic verification workflow and BPM from
Newgen as an Innovator
2007-2008 in "DMS Report Update Quadrants for ECM, • HP becomes Newgen’s MEA region
• Finalist for global award
• Red Hat "World is Open 2009 by Gartner first customer on Cloud
• Gartner adds Newgen • Featured in the Magic platform in Knowledge
Award" for the banking
Management solution
2006-2007 under "Other Vendors"
category in MQ report
implementation at
Deutsche Bank
Quadrants report for
BPMS, 2009 and "Hype
• Release of OD 7.1 and
OF 9.1 conducted by KMWorld
for BPMS Cycle for BPMS, 2009" • 63 new customers magazine USA
• Listed in Red Herring • HSBC invests in Newgen
• CMS Watch recognition by Gartner added • Finalist for best CXO
Asia Top 200 • Newgen Launches CCM
2005-2006 • Newgen Software wins
TM
of OmniFlow as a Suite -OmniOMS
TM • Fullerton India Credit
Company bags Global
• IndusInd Bank won silver award for e-
governanace
Frost & Sullivan Market 'true' BPM product" in • Newgen wins CNBC award for Global
• CheckFlow product DMS Suites Report Awards for Excellence in Excellence in BPM and implementation
Leadership Award for "Emerging India Award" • Featured in Ovum
launch • ISO 27001: 2005 BPM & Workflow Workflow
Document Management • SAP invests in Newgen Decision matrix as
• Newgen won the Certification implemented by
& Workflow software & • Won CNBC-TV18, “Top 3 Value for Money
prestigious (Information Security Newgen
Services for 2006 “Emerging India Award BPM Vendor”
“Distinguished Management System) • Winner of Global Top
• Celent recognizes 2008” • Newgen featured in
Application Product • IDC recognition as a 100 at Red Herring
Newgen as a “significant” Gartner - Retail Loan
Company”award at the Global Leader in Global 2009
global Document Origination Vendor
Product Summit: 2005, Business Process • HP Benchmarking report
Management player for Landscape
hosted by NASSCOM, Management and on OD 7.0
the Banking Sector • 70 new customers
and Indian Institute of Document Management • Butler technology Audit
• Acquired customers like added
Management Bangalore System on OF 8.0
Kotak Mahindra Bank,
• Acquires customers like • Black Book recognition • Release of new product
Bank of America, Abu
HSBC, Deutsche Bank, as No.1 Outsourced Newgen Print Center
Dhabi Commercial Bank,
SBI, FIC, Bank of Software Application • 55 new customers
Mashraq Bank, ECO
Baroda, ING Vysya, /Engineering/DMS/BPM added
Bank, Asia Financial
Cathay United Bank, Vendor in the Wealth
Holdings, Equinox BPO
Huanan Bank, Taishin Management industry
• Biggest EDMS
Bank, Lippo Bank, Bank Report
implementation in the
of Tanzania, GHB and • Newgen launches new
world for a leading
EXL BPO version of their
insurance company
• Filed its first patent workflow solution -
• 3 patents filed for image TM
processing OmniFlow 7.0
1992-2012 05

6. PRESIDENT’S AWARDS
Newgen has instituted these awards to recognize the best implementations of
BPM, over the course of the year. The criteria for evaluation include
solution complexity, benefits for the user organization, mission
criticality of the application, extent of usage etc. Each year our
engagement managers nominate case studies of successful
implementations from their respective regions. Then a special
panel votes to select and award the winners.

7. PRESIDENT’S AWARDS
Americas Africa
Wellcare, USA Ecobank, Senegal
Leading US Healthcare Payer transforms multiple processes Automation of Account Opening and Fund Transfer process
Business Need Business Need
?
Increasing volumes of highly document-intensive processes ?
Process standardization across 22 countries
?process visibility and auditing
Complete
?
Highly compliance driven environment
?
Stronger forgery control policies to adhere to the regulatory guidelines
?
Manual search, exception handling and allocation of tasks based on LOBs, State,
Member Type Solution Proposed
? monitoring dashboard
Need for a
? of critical business processes like- account opening, account maintenance
Automation
Solution Proposed and fund transfer
? external business systems are working in conjunction rather than in silos
Processes and
?
Newgen started with the Medicaid process wherein complex rules pertaining to Family ?
Business decisions on electronic documents
and Child Health Plans were embedded in the user interface
? implemented the Provider Contracting process
Newgen also Benefits
?
Medicare Enrollment process was a centralized deployment for enrollment of
members across multiple states. The solution in conjunction with the BAM ? improved by 90%
Process TAT
management dashboard enabled continuous process improvement ?capacity increased by over 80%
Processing
? the process first time right (FRT) improved by 95%
Completing
? to SLAs improved by 99%
Adherence
Benefits
?
Strict adherence to regulatory compliance achieved
? of task, user's skill, LOB, state, provider specialty, request type
Based on type
?Alerts based on nearing/missed SLAs, TAT
Automatic
?
Reports configured on BAM provided complete control & visibility of processes 07

8. PRESIDENT’S AWARDS
Europe Asia Pacific
Cyprus Popular Bank, Cyprus East West Bank, Philippines
Automation of Loan and Fund Transfer process Implementation of Image based Cheque Clearing
Business Need Business Need
? to market delivery
Faster time ?
Improve process efficiency
?
Meet compliance requirements ? & reduced paper consumption
Faster TAT
?
Minimize paper exchanges and loss in transit within and between MPB entities ?
Improve forgery control for payment processes
?
Reduce turnaround time of the processes
?
Standardization of processes Solution Proposed
? and business gap
Minimize IT
? Signature Management System and Image Based Cheque Clearing System
Web based
Solution Proposed has been implemented in all the 140 branches in Philippines
?
200+ users
? in Cyprus across 50 branches
5 processes ?
Highly scalable solution
?
Rollout of e-statement & Card dispute process in Greece
?
Implementation of DMS-Remote Image Server in Serbia Benefits
?
Solution implementations by Newgen's ingenious “Prototype” model
?
Improved efficiency of cheque clearing process
Benefits ?
Seamless integration with core applications
?
Improved process visibility and control
? document scanning and archiving by 60% as opposed to previous solution
Increase in ?
Highly scalable solution capable of addressing more than 30,000 transactions in a day
?
Reduced operational cost by 35%
? of requests handled per day by 50%
Increased no
?
Rise in customer service requests by 30%
?
Expected return on investment of over 200%
08

9. PRESIDENT’S AWARDS
Asia Pacific India South
Dai-ichi Insurance, Vietnam Infosys Technologies
Improving process efficiency by using Newgen ECM & BPM Automation of ITR file processing partnered through Infosys
platform Technologies Limited
Business Need Business Need
? in process cycle time and process management
Improvement ?of paper based returns filed by individuals and institutions
Processing
?
Seamless processing through integrated view of data from multiple applications ?
Faster processing of returns and timely refund of excess tax paid
?
Real time control and metrics ? different types of templates as required
Supporting
Solution Proposed Solution Proposed
TM TM TM
? , OmniDocs , OmniScan , BAM (Business Activity Monitoring)
OmniFlow ?of paper based ITR filed by individuals and Institutions
Processing
? Issuance process automation
New Policy ?
15-20 lac documents in every quarter
? 250+ users across branches and all regional offices
Solution for ? multi-template forms as and when there is a change in regulations or
Introducing
? of approval process at underwriter level and integration with core
Multiple levels macro-economic policies
insurance ?data extraction from electronic papers
Automatic
? and data output to update core applications in required format
Quality check
Benefits
Benefits
? scalable application to handle any number of transactions
Secure and ?
Multi-template forms to accommodate change in policies.
?in processing time
Reduction ?
Enabled efficient, faster and error free processing of returns forms
?
Real-time dashboard for process transparency ? months with current user base of 400
Rollout in 3
? old physical documents in the web-based centralized repository
Migration of
09

10. PRESIDENT’S AWARDS
India North India West
HCL BPO L&T Finance
Process automation for a leading UK bank Automation of Commercial Vehicle Loan process
Business Need Business Need
? of process efficiency through automation
Improvement ?
Process Centralization leading to expansion of business
? track every transaction through the process lifecycle
Capability to ?
Image enablement of Fin -One application
? of process performance against key metrics
Measurement ? with CIBIL
Integration
? on operations
Better control
?
Achieve higher productivity Solution Proposed
Solution Proposed ? automation & image enablement of the core business application
Loan process
? requests processed in a year
90000+ loan
? Automation & Image Enablement of the Core Business Application
Loan Process ?
Solution running across 100+ locations
? of Credit Card Savings Application process
Automation ?
Seamless integration with core applications
?
Solution running across 3 countries for 1000+ users ?
Business Activity Monitoring dashboard and customized reports for process visibility
? process improvements by KAIZEN initiation
Continuous
Benefits
Benefits
?
Cost effectiveness and reduction in loan process TAT
?
Faster TAT ?
Efficient tracking of overall loan status
? platform for business processes across all LOBs
Single vendor ?informed decision making
Faster and
?of online documents anytime-anywhere
Availability ?
Increased operational agility
? of operational metrics for process excellence
Monitoring ?
Standardization of business rules, user roles and loan policies in the system
?
Improved employee productivity
10

11. NEWGEN’S BEST IMPLEMENTATIONS
Over the past twenty years, Newgen Software has partnered with some
of the world's leading companies in their transformation journey, to
deliver remarkable business benefits. Newgen solutions have over
850 installations across 45 countries. As part of this Anniversary
Issue, we would like to share some of the best success stories
from that expansive list.

12. BANKING CASE STUDY
Enterprise-wide Document Management System
For a leading Indian private sector bank
The client is one of the leading private banks in India with a subsidiary each in the life and non-life insurance sector.
Products Used: OmniDocsTM and OmniScanTM
Business Challenges Newgen’s Solution Solution Benefits
10000+ Users The bank has been successfully operating The Enterprise Content Management suite ? of transactions ensured
High speed
across the international arena. The bank was designed for the retail business and desired economy of scale and increased
was on an expansion spree and needed to trade finance operations. The solution had operational efficiency
225+ million document centralize its processes. The bank also also been used for the two insurance ?
Efficient management of more than 225
million document images
images managed needed various processes to streamline the subsidiaries of the bank. Documents for
transactions between the different branches various processes like Account Opening, ? with the third party workflow
Integration
system for image enablement while
and the corporate office. Thus, the bank Loan Processing, Credit Card Processing, processing transactions
was looking for a Document Management Rural and Micro banking, RTGS and
? and search of documents
Easy archival
System that could enable efficient and Insurance Policy documents were archived
?export the various reports
Helped to
effective processes, functioning at its various and managed by the ECM suite. from Newgen's OmniDocsTM to the third
branches. party system
The solution is being used by nearly 10,000
users across the bank and its group
companies. Since its deployment, the
Newgen ECM suite has been running in a
mission critical mode and has archived and
managed more than 225 million documents.
12

13. BANKING CASE STUDY
Implementation of BPM platform
For Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank (ADCB), with a strong presence in Consumer and Corporate Banking, is one of the leading banks in the UAE.
Products Used: OmniFlowTM, OmniDocsTM and OmniScanTM
Return on Investment Business Challenges Newgen’s Solution Solution Benefits
of 190% The bank was in urgent need for a solution The Account Opening process was ? real-time integration with the
Allowed for
Area Benefits* that would enable end-to-end automation integrated with the bank's existing core bank's core system and other applications
TATs, Processing More than of its key business processes and also application. The solution provided easier ?
Better archiving system, providing better
Time and 70% provide integration with its existing and faster data exchange across systems. and faster access to documents and
Servicing Time customer information
applications. Key challenges included: The bank also implemented and automated
a number of other key processes such as ?
Scalable solution that enables faster
Customer service For both
quality and existing& new rollout of initiatives and handles
?
Physical transportation of documents Customer and Account Maintenance, Term increasing business volumes
satisfaction customers
between departments and branches Deposit Initiation and Maintenance on the
?
Business Activity Monitoring shows
Dependency ?
Longer process cycle time BPM platform. reports on process and user metrics for
on physical 100% performance tracking and continuous
?
Reducing erroneous data from processes
documents The solution has been implemented across
? compliance management and
Difficulty in process improvement
43 branches of the bank and supports 700+
Volumes of auditing
transactions 100% users and capable of processing more than
?
Process monitoring and tracking user
handled per day 60,000 documents in a day.
performance
13

14. INSURANCE CASE STUDY
World's largest Document Management deployment
For a leading life insurance company in India
The client is a leading insurance player with more than 250 million customers pan India. They have received numerous awards for their products and
superior customer services.
Products Used: OmniDocsTM and OmniScanTM
Key Features of
the Solution Business Challenges Newgen’s Solution Solution Benefits
?
Anywhere-Anytime access of electronic The solution provides anywhere-anytime ?
Anytime-Anywhere document access and
Ÿ
Archival of more than 250 million files across branches in India access to policy documents throughout the processing
policy dockets with 7 billion
documents ?
Building a strong image repository from country for its existing customer base of ?
Enhanced customer service due to
Ÿ
Automation across more than the current paper based file systems & 250 million. The solution is expected to reduced time lags to access policy docket
2000 branches,100 divisional integrating the same with the available
effectively manage the customer data ?
Secure long-lasting archiving & improved
offices, 7 zonal offices and a legacy systems
corporate office through all the stages of Information policy record management
? movement of paper across
Eliminating
Ÿ
Distributed document Lifecycle Management (ILM), from
departments/locations ? of internal workflow
Better control
management for 100 zonal
creation/recording to storage to retrieval ?
Reduced operational cost due to efficient
offices ? the flow of DAK (External
Automating
Ÿ
Digitization & Life Cycle Correspondence documents) across the and distribution to finally disposal. management of administrative & zonal
Management of all departmental organization departments, zonal offices &
documents Additionally, EDMS has helped the offices
divisional offices
corporation to digitize their departmental
files and critical departmental workflows for
more than 25 departments across the
central office and 100 zonal offices.
14

15. INSURANCE CASE STUDY
Streamlining Policy Issuance at Max New York Life
For a leading life insurance company in India
Max New York Life Insurance (MNYL) is a joint venture between New York Life International, the international arm of New York Life, a Fortune
100 company and Max India Limited, one of India's leading Multi-business Corporations.
Products Used: OmniFlowTM , OmniDocsTM and OmniScanTM
“ The Newgen BPM solutions
allows us to closely monitor
time frames, while efficiently
handling burgeoning growth in
number and complexity of
Business Challenges
?
Physical transportation of documents
between departments and locations
? processing customer
High TAT in
Newgen’s Solution
Using Newgen's ECM solution the
organization now scans over 60,000
documents a day and archives them in the
Solution Benefits
?100% increase in productivity
More than
level in the first year of deployment,
exceeding 250% over the next 3 years
customer requests. This has requests central repository. The solution supports ?75% reduction in TAT
More than
been possible due to the ? storing, managing and
Difficulty in 800 concurrent users. With 4 terabytes of ?50% reduction in operational
More than
system’s close integration tracking huge number of physical images now available across the enterprise, costs
with all other insurance documents ? increase in volumes of
Almost 300%
the need to physically send the documents
applications. ? adhering to regulatory
Difficulty in transactions handled per day
”
back to different departments for
requirements
processing was eliminated.
15

16. BPO CASE STUDY
F&A and HR process automation
For WIPRO BPO
The client is the captive BPO of a leading software services company in India and provides business process services to all its business units. It handles all
the back-office operations including Employee Claims, Loan Processing, Accounts Payable and HR-related activities.
Products Used: OmniFlowTM, OmniDocsTM and OmniScanTM
“ As a result of using the Newgen
BPM platform over last four years
across multiple client
engagements, Wipro BPO is
realizing significant benefits
Business Challenges
?
Manual processing of invoices
?
Cater to explosive growth in employee
strength
Newgen’s Solution
The Newgen BPM solution was integrated
with SAP R/3 to allow the client to fully
leverage the Imaging and Document
Solution Benefits
? from 7 to 3 days in
TAT reduced
Employee claims process
? reduction across operations
Drastic cost
through improved process TAT's, ? volume of transactions
Track huge Management capabilities of the solution. ?
Enabled centralization of HR processes
enhanced employee productivity, ? of employee related
Improve TAT The processes automated were: across 100 offices
and better SLA's to service our transactions ? Employee Claims ?
HR Processing for 100,000 Employees
customers. Our association with ? Human Resources
? to statutory guidelines
Adherence ?
Real time dashboards to monitor process
Newgen has helped us realize our ? Vendor Payables
?
Improve archival and retrieval of and user performance
core value proposition of
Standardization, Simplification employee documents Employees raised their claims in SAP R/3
and Optimization to increase and sent the claim sheets and supporting
customer value.
”
bills, which were scanned and introduced
into the workflow. The claim was
- Puneet Chandra, Vice subsequently cleared and archived or
President rejected. Similarly, bills and invoices for
vendor payments were scanned and routed
for clearing by authorized personnel, with
standardized regular audit checks.
16

17. BPO CASE STUDY
Automation of Credit Card and Savings Application Processes
For a leading BPO company in India & UK
The client is one of the leading players in the BPO segment with strong domain expertise and quality driven processes. It has evolved from a traditional BPO
to a next generation BPO in a short span of time. The client, a world-class organization that has a multi-geographic delivery model with domain orientation.
Products Used: OmniFlow , OmniDocsTM and OmniScanTM
TM
Business Challenges Newgen’s Solution Solution Benefits
200+ users across three ? transactions
Tracking of Newgen implemented the BPM and ECM ?
Faster TAT
countries in Europe
? of process efficiency
Improvement suite to automate the Credit Card & Savings ?of online document anytime-
Availability
? of process performance
Measurement Application processes for a large European anywhere
against key metrics Banking Customer of the firm. The ? of operational metrics for
Monitoring
? on operations
Better control implementation of Newgen's solution process excellence
helped the client to monitor operational ? process improvement by
Continuous
metrics for process excellence as well as KAIZEN method
improve employee productivity. The
solution was running across client locations
in 3 countries for 200+ users.
17

18. SSC CASE STUDY
Automation of F&A processes for Astra Zeneca across APAC and
Americas
Astra Zeneca is one of the leading pharmaceutical companies based in UK. The company sells its products in over 100 countries, has manufacturing
facilities in 27 and major research centers in 11 countries.
Products Used: OmniFlow , OmniDocsTM and OmniScanTM
TM
“We choose Newgen solution over
other international Vendors
because we needed a scalable
solution that could be rolled out in
a short period of time. Newgen's
Business Challenges
? of Finance & Accounting
Centralization
(F&A) process for multiple units, spread
across countries in APAC and Americas
Newgen’s Solution
The invoices were scanned in various
countries across APAC and Americas and
then processed centrally at the SSC.
Solution Benefits
? quick tracking of invoices
Precise and
?
Smoother coordination and collaboration
among stakeholders present in different
domain experience in Shared ? monitoring of invoices
Tracking and Newgen solution enabled automation of countries
Services was also an advantage. ?
Better visibility and control over F&A for document scanning and approval processes ?
Overall streamlined processing of
With the deployment of the faster payment cycles required for Procure-To-Pay (PTP – invoices in multiple countries with the
Newgen solution we can respond company's standard operating
Accounts Payable), Sales Order-To-Cash procedures
quickly to changing business
requirements, take quicker (SOTC – Accounts Receivable), Records-To-
? efficiency and agility to the
Operational
decisions and enhance Report (RTR – General Ledger) and Master entire payment process
efficiencies, while leveraging Maintenance processes at the Shared
existing systems.
”
Service Centre.
- Mohit Grover,
Regional IS Director,
AstraZeneca
18

19. SSC CASE STUDY
Ranbaxy implemented Newgen's BPM Solution at its Shared
Service Centre
The client is a leading Indian pharmaceutical company manufacturing a wide range of affordable and high quality generic medicines, trusted by healthcare
professionals and patients across geographical boundaries. It is ranked amongst the top ten generic pharmaceutical companies worldwide.
Products Used: OmniFlowTM, OmniDocsTM, OmniScanTM and SAP Connectors
The company
achieved a headcount Business Challenges Newgen’s Solution Solution Benefits
reduction of 60% ?
Various activities and systems involved in The solution centralized the AP process and ?
Improved employee productivity
invoice processing working in isolation provided a unified Business Workflow ?
Improved audit and compliance
The company has
? on physical movement of
Dependence automation platform to support the management process reduced from 5
achieved a 135% ROI
invoices across departments and locations business needs of the Shared Service days to 3 days
over a three years period
?efficient monitoring and
Lack of an Centre and was also integrated with SAP All
. ?
Efficient tracking and monitoring of
tracking mechanism the invoices and supporting documents Vendor payments and invoices
? conducting internal audits and
Difficulty in were sent to the SSC, where they were ?
Seamless integration with SAP
meeting compliance standards
scanned and introduced into OmniFlowTM
(workflow system) using OmniScanTM. The
solution supported both PO and non-PO
based invoice processing for vendors across
locations. It also allowed the company to
archive invoices and other supporting
documents in OmniDocsTM from where
they could be viewed, downloaded and
printed online as per user requirements.
19

20. GOVERNMENT CASE STUDY
Case Management in Action-Automating End-To-End
OfficeTransactions
The client is one of the world's largest publicly funded industrial R&D organizations. As a multidisciplinary, multi-location network of around 40 national
laboratories and an almost equal number of outreach centers, it has matured into a performance driven and knowledge centric organization.
Products Used: OmniFlow , OmniDocsTM and OmniScanTM
TM
Key Features of
the Solution
Online repository of policies,
?
rules, and guidelines arranged in a
Business Challenges Newgen’s Solution Solution Benefits
chronological, thematic fashion ?efficient tracking mechanism
Lack of an The solution was expected to cut down on ? and standardization of all
Centralization
for easy access the number of steps that were being business processes across all labs
? on the physical movement
Dependency
? to post online requests
Provision
for policy clarification/ of documents across various units / followed in the manual processing of ? time lines, system defined
Transaction
interpretation, new policy departments requests, applications, letters, and files. escalation matrix, alert notifications and
creation/amendment ? storing, managing and
Difficulty in automated reminders for facilitating
Online repository of legal cases
? tracking huge volume of physical timely execution and responses
for faster retrieval The Newgen solution enabled automation
documents of following processes: ? in operations
Transparency
? and tracking of court
Registration
cases and legal advice ? centralized knowledge base
Absence of ?
Lab Administration (80 processes) ?
System generated MIS reports and
? report on lab-wise
Real time of acts, policies etc. resulted in longer dashboards
pending case details decision making cycles ?
e- File Management with Electronically
Driven Green Notings ?
50-60% reduction in process turn-
? DAK
Electronic
? G2G transactions were time
G2E, G2C, around-time
(correspondence)/file creation, ?
Policy / Scheme Drafting and Approval
management, movement and and cost consuming ?easy search functionality to
Quick and
performance of related tasks like ? & Meeting Management
Committee browse historical case(s)
diary entry, indexing, noting, cross ? File Management
Legal Case
referencing, search/retrieval etc.
? Information (RTI)
Request to
? with green note sheet &
File view
digital signature integration ?
Records Management
?
Secretary-Boss-Secretary Interactions
20

21. TELECOM CASE STUDY
40% Cost Reduction in Accessing Customer Documents
For a leading telecom service provider
The client is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the
United States through the company's subsidiary undertakings, joint ventures, associated undertakings and investments.
Products Used: OmniFlow , OmniDocsTM and OmniScanTM
TM
More than 40%
reduction in time and Business Challenges Newgen’s Solution Solution Benefits
cost associated with ?
Faster customer acquisition for prepaid ? Management system for:
Document ? to Regulatory Needs
Compliance
managing and and postpaid business CAF Archival and Retrieval for services
? ?
Anytime-Anywhere access of the CAF
transporting customer ?
Delay in verification enabled across all circles ?
Major reduction in time and cost
documents ? managing of customer
Storing and For Postpaid Business
? associated to manage and courier
documents ? Business
For Prepaid customer documents (more than 40%)
? growing workload
Exponentially ? with ePOS
Integration ?more convenient verification
Faster and
?
High operational costs of the customer's signature by integrating
DMS with ePOS
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22. TELECOM CASE STUDY
Anytime-Anywhere Access of Customer Statements
For a leading telecom service provider in India
The client is a leading global telecommunications company with operations in 19 countries across Asia and Africa.
Products Used: OmniReportsTM
“ Newgen Solution has
benefited us in providing
online services to the
customers, increased
productivity and decrease cost
Business Challenges
? stored in paper form
Historic bills
Newgen’s Solution
Bill Management solution using
?
OmniReportsTM for designing, archiving
Solution Benefits
? been kept online since 1996
All bills have
? cost for duplicate bill
High retrieval ? process
Self service
of operations. Customer Care and retrieving customer bills online
requests ? duplicate bills to the CCR
Web view of
Rep have been given access to
?in TAT
Reduction ? with IVRS
Integration
the documents to resolve ? of bills through email, fax,
Distribution
”
customer complaints online. ? core application from
Relieve the IVRS
resource hungry activities like searching ?in the load on the core system
Reduction
for duplicate bills
- General Manager - IT ?
Quick customer response
?
Meeting compliance guidelines of keeping
bills online
22

23. AWARD WINNING CASES
Awards from the industry and from analysts are a testament to an
organizations ability, vision and degree of innovation. Newgen
Software has been recognized by the industry and by analyst firms
across the globe for enabling its clients to achieve operational
excellence, cost reductions and tangible business results. We
have put together a list of our top award winning cases.

24. AWARD WINNING CASES
Silver Award Winner at 18th Global Award for Excellence in BPM &
Workflow in 2011
Process standardization & automation of account opening & fund transfer process across 22 countries
The client, ECO Bank, is a leading pan African bank spanning across multiple geographies. The bank operates as “One Bank” with common branding,
standards, policies and processes to provide consistent and reliable services to its customers.
Process TAT Business Challenges Newgen’s Solution Solution Benefits
improved by 90%
?
Lack of process standardization, as the The bank automated their mission critical ? ensured process
The solution
processes across 22 countries were not business processes including Account standardization across 22 countries
Processing capacity in centralized; all the business processes Opening, Account Maintenance and Fund ? operations made it easier for
Simplicity of
creased by over 80% were working in silos the bank to open new branches in less
Transfer. The solution brought together all
?
Need for stronger forgery control time
the processes and external business systems
Completing the process policies ?
Center of Excellence (COE) was setup
which were related with each other but
First Time Right (FTR) ? to regulatory guidelines given
Adherence which ensured continuous process
by central bank were working in silos. Digitization of improvement
improved by 95%
documents made it possible to take all the
?
Improved customer interactions resulted
business decisions based on electronic in higher customer satisfaction
Adherence to SLAs documents. All the customer requests and
improved by 99% ?
Reduced operational costs
works are now processed in the central
office resulting in leaner branch offices and
more customer centricity.
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