Queue Management System, Customer Service System, Q Management System

1. What’s The
Remedy For You ?
ProductiveStaff
Productive Staff
Satisfied Customers
Satisfied Customers
Satisfied Customers
SatisfiedCustomers
SatisfiedCustomers
Accuracy
Accuracy
Accuracy
Accuracy
Accuracy
Reduction
of Stress Level
Reduction of
Stress Level
Reduction of Stress Level
Client Retention
Client Retention
Client Retention
Client Retention
Client Retention
Efficiency
Efficiency
Efficiency
Efficiency
Efficiency
Faster Service
FasterService
Efficiency
Faster Service
Faster Service
Faster Service
ROI
ROI
ROI
ROI
Flexible Business Operations
Flexible Business
Operations
ErrorFreeProcess
Error Free Process
Staisfied Managment
Staisfied Managment
Staisfied Managment
QMS

2. Application
Usage Areas
Banks
Insurance Organization
Mobile Stores
Malls
Apparels Stores
Electronics & Mobile Stores
Government Organization
Schools & Colleges
Super Markets
Hospitals & Clinics
Ministry Departments
Travel Agencies
Airports
Tourist Information Places
Courts
Police Stations
Store Chains
Call Center Support
Customer Care Center
Telecom Providers
Electricity Division
Municipality
Educational Institutions
Page 1

3. Chip and PIN
RFID
15” 17” 19”
Product Description:
An impressive boxy manufactured kiosk
terminal produced from 1.5 mm cold
rolled steel. The kiosk s are both
innovative and aesthetical with a choice
of several different sized display options
and room to install a box
standard ATX form factor PC. They
boasts a roomy indoor enclosure which
has
been intelligently designed so that we
are able to offer a host of optional
extras from basic components to
customized alternatives.
Technical Specifications:
Manufactured from Steel or stainless
steel
Base unit cabinet, Epoxy powder coat
scratch resistant finish, cables,
wiring harness, key & locks Packag-
ing, 4 rubber base feet.
Reference Guide:
Metal Keyboard & Trackball,
web-camera, Bar code Scanner,
60/80/ A4 mm
Thermal Printer, Magnetic &
Smart card reader, Flash
memory card reader,
Coin Accepter, Cash bill note
accepter, Smart Card dispensers
3M PVC
graphics branding, Dual
Monitor, Flight Case
KIO
My
Customize your Kio just as you like.
Select the color of your Kio
Choose the shape of your Kio
Decide the size of your Kio
Fix the materials of your Kio
Get your Kio with a Company logo
Have your Kio with your own model
SA17-102 SA17-101W DT10-100DT12-100SA17-104 SA17-103SA17-105
Page 2

4. It reduced my waiting time.
It gave me an comfortable
waiting environment
I spent my waiting time usefully.
It gave me fastest service.
It gave me multi lingual support.
I got prebooked from its web
baby.
I got pre confirmation sms by its
app baby.
It reduced my stress level.
It made me error & mistake free.
It increased my customer support
effeciency.
It has really increased my
acknowledgements.
It reduced my work pressure to 0.
It has eased me in completion of
the tasks.
It helped me motivate on large
scale.
It increased my sales & cross Sales.
It have expanded our customer
loyalty.
It increased our staff’s productivity.
It helped me reduce my man
power & its allocation.
It increased the accuracy of our
strategies.
It gave ROI from our Customer
Support Staff finally.
Customer Employees Management
MANY
REASONS TO
THANKME
Thanks
My KIO
KIO
serving Location
Customers
Employees
Managment
70%
20%
10%
Page 3
Tasheel
Dubai Customs
Fujairah Courts
Fujairah Courts
Fujairah Courts
Fujairah Courts
Dubai Customs
Tasheel
Tasheel
Tasheel
QNB
QNB

5. Location Machine Desk Service Tickets Avg . WT Avg . ST Service % Acceptable WT Acceptable ST Exceeds Acpt .
WT
Exceeds
Acpt . ST
MyLaptop EPC counter 1 Inspection 304 00:20:49 00:31:08 100.00 % 00:10:00 00:15:00 170 204
Total 304 00:20:49 00:31:08 100% 170 204
counter 2 Inspection 116 00:41:04 00:52:51 100.00 % 00:10:00 00:15:00 60 64
Total 116 00:41:04 00:52:51 100% 60 64
counter 3 Inspection 254 00:09:34 00:13:50 100.00 % 00:10:00 00:15:00 90 81
Total 254 00:09:34 00:13:50 100% 90 81
Total 674 00:20:04 00:28:21 320 349
kio counter 1 Inspection 304 00:20:49 00:31:08 100.00 % 00:10:00 00:10:00 0 0
Total 304 00:20:49 00:31:08 100% 0 0
counter 2 Inspection 116 00:41:04 00:52:51 100.00 % 00:10:00 00:10:00 0 0
Total 116 00:41:04 00:52:51 100% 0 0
counter 3 Inspection 254 00:09:34 00:13:50 100.00 % 00:10:00 00:10:00 0 0
Total 254 00:09:34 00:13:50 100% 0 0
Total 674 00:20:04 00:28:21 0 0
Total 1348 00:20:04 00:28:21
Report Name : Desk Services Summary
Category : Activity
Date: 25 Apr, 2012
From : 01 Nov, 2010 To : 30 Nov, 2010
KIO Dashboard
KIO SMS
KIO Palm
KIO Reporter
KIO Web KIO Sync
KIO Caller
QMS
Intangible SolutionsKIO
Kio Web:
Helps to get tickets online.
Users can pre book the tickets
from their home or office.
Prior booking facility in language
of own choice.
Manage logs of client tickets with
time.
VIP Customer Management.
Central web based configuration.
Online monitoring System.
Email function for high volume of
customer.
Kio Dash Board:
Provides the details of logs in real
time.
Generates reports from dashboard.
Manage Prior Bookings from
Dashboard.
Allow rights of tickets to be served
daily.
Check tickets served in languages
daily.
Graphical & Grid View of details.
Manage SMS from single location.
Complete statistical queries.
Filtration of statistics by day & time
period.
Kio Palm:
Helps to get tickets on mobile app.
Users can pre book the tickets from
their home or office.
Prior booking facility in language of
own choice.
Manages logs of client tickets of all
time.
SMS on mobile for tickets served.
VIP Customer management.
Kio SMS:
Get SMS on mobile of tickets served.
Get SMS on mobile for your ticket
number.
Appointment reservation by SMS.
Kio Caller:
Voice calling & Signaling in the same
system.
Kio Reporter:
Various reports on your screen.
Customer calling, Closing & Priority
Handling reports.
Waiting list, Change of Service, etc.
reports.
Complete statistical queries report.
Kio Sync:
Integrates with your existing ERP &
other softwares.
Easy to share data vice versa with
your existing systems.
100% platform independent,web
based,mobile compatible.
Page 4

6. Tangible SolutionsKIO
KIO Feeds
KIO Display LAN
KIO Gateway
KIO Caller
Kio Dispenser:
Ticket dispenser & advertisement.
Screen & Ticket Editor.
Full Supervision & better
planning.
Light Weight with low operation
Cost.
Dispense the ticket in multi
language.
Kio Feeds:
Helps customer to provide
feedback.
Helps customers to give feedback
on counter.
Feedback from main counter
option available.
Statistics of reviews based on
employee.
Kio Caller
Repeat a call by the terminal.
Transfer a call by the terminal.
close the client.
Put client in waiting list.
Kio Display:
Main display of all queues suitable for
waiting room.
Queue Display with video simultane-
ously.
Counter display for new called number.
Wall desk & multiple designs counter
display units.
Hanger mounting kits with multiple
designs main display.
Page 5

7. Clientele
Testaments
Esteemed
Clients
Ministry of Labour, UAE
Ministry of Justice, UAE
Dubai Customs
Real Estate Registration Directorate, Sharjah
Dibba Municipality, Al Fujairah
Mohammed Bin Rashid Al Maktoum Humanitarian & Charity Est.
Beit Al Khair Society Sharjah Health Authority Ministry of Water & Environment, UAE
Page 6

8. Yousef Abbas Street,
Nasr City
Cairo.Egypt
Tel: 0020 22 2616189
Email: innovate@innovatec.ae
Url: www.innovatec.ae
U A E - D u b a i
E g y p t - C a i r o
103. Cairo Street,
Mohammad Bin Rashed Al Maktoum
Humanitarian & Charity Bulding,
Al Mamzar, p.o.Box 94335, Dubai, UAE
Tel: +971- 4-2327341
Fax: +971-4-2327342
Email: innovate@innovatec.ae
Url: www.innovatec.ae
Page 7
Sales: sales@innovatec.ae
Support: support@innovatec.ae
Customer Care: cc@innovatec.ae