4. A
Challenging
World
! Governments need to
deliver for citizens
! Labour shortages
! Increasing regulations
Consumer
! Consumerism/Choice
! Aging population
! Growing middle class
5. The Traditional Healthcare Universe
Consumers (C1 to C5) are forced to interact with facilities –
focused around the needs of the provider, not the consumer
C4
FACILITY
C1
C5
C2
C3
In 1543, Copernicus was the first to propose that the Earth rotated
around the sun, while accepted scientific thought at the time believed
that the Earth was the center of the universe. Copernicus effectively
“changed the center of the universe”.
6. Health’s “Copernican Shift” Clinic
• Convenience (PHR)
• Access (PHR)
Home Prevention
• Knowledge (Search)
• Fitness (PHR)
• Wellness (PHR) PATIENT
CONSUMER
CITIZEN
Home Outpatient
Hospital • Monitoring (PHR)
• Hospital ERP
Home Chronic Care • Full Enterprise
• Knowledge (Search)
• Senior Care (Devices)
Healthcare is undergoing a “Copernican Shift” – with the consumer
getting placed at the center of the orbits of various healthcare
strategies
7. Service
advances
will
require
a
“Shi<
Le<”
The “total-system
healthcare win” is
in the home
• Lower cost for
government
HOME
CARE Community
• Higher quality of life
Pharmacy
(good for consumers)
Healthy,
Independent
Living
The key focus for
Community
all competitors will
Clinic
be on home-based,
Chronic
Disease
Management
Primary
Care
SHIFT
consumer-centric
healthcare solutions
LEFT
HOME CARE FOCUS:
Quality
of
Life
COMMUNITY
CARE
Prevention
• Knowledge
• Fitness
ACUTE
CARE
• Wellness
Assisted
Living
Skilled
Nursing
• Dr Communications
Facility
Specialty
Clinic
Chronic Care and
Outpatient
DGH
• Medications
• Monitoring
ICU
• Community
• Medical
Communications
$1
$10
$100
$1,000
$10,000
Cost
of
Care
per
Day
Source:
Intel.com
18. disconnected
• 60%
of
Business
phone
calls
go
to
Voicemail
communicaMons
• 67%
of
Business
IM
sessions
transiMon
to
a
phone
• The
average
informaMon
worker
gets
51
messages
a
day
in
up
to
7
different
places
• For
50%
of
the
calls
workers
make,
they
have
to
look
up
the
phone
number
Connect
Collaborate
Inform