This document discusses various topics related to social knowledge management and collaboration tools. It introduces Nicolas Georgeault and provides his contact information. Several sections discuss fears companies have with social tools, how to choose between SharePoint and Yammer, how to integrate Yammer with SharePoint, and what a corporate social graph is. Other topics covered include social KM, the four pillars of KM, Yammer versions and features, and using Power BI with Yammer analytics. The document promotes optimizing knowledge management through the use of social and collaboration technologies.
34. The knowledge can be defined as ‘an
organized body of facts, principles,
procedures and information acquired
over time’. (N. Blanchard and J. Thacker, 2009)
knowledge refers to what individuals
or teams of employees know or know
how to do (human and social
knowledge) as well as a company’s
rules, processes, tools, and routines
(structured knowledge). (R. Noe, 2008)
To remain competitive companies need to
develop strategies to retain knowledge
from older workers and transfer it
successfully to other employees in the
corporation. (T. Calo, 2008)
“As the Baby Boomer generation
prepares for retirement, many firms want to
be sure that the knowledge and experience
gained by the current leadership does not
walk out the door when they do” (S. Glick, 2007)
35.
Document by nature
Information Data
Information
Knowledge
sense
structuration
Knowledge
Knowledge
Knowledge
Knowledge
Know-how
logic
understanding emotional knowledge
memory
Experience
43. Order in
Dynamics
Customer
in CRM
Contact in
SharePoint
/Yammer
Monthly
sales in
PowerBI
Discussion
in a
Yammer
Feed
Cross-
Selling
Opportunit
y
OneDrive
to share
documents
Sales
contact in
CRM/Share
Point
Expert
identified
in
SharePoint
/Yammer
44. Command
in
Dynamics
Customer
in CRM
Contact in
SharePoint
/Yammer
Monthly
sales in
PowerBI
Discussion
in a
Yammer
Feed
Cross-
Selling
Opportunit
y
OneDrive
to share
documents
Sales
contact in
CRM/Share
Point
Expert
identified
in
SharePoint
/Yammer
Command
in
Dynamics
Discussion
around
same
needs
Expert
identified
in
SharePoint
/Yammer
Cross-
Selling
Opportunit
y
62. THANK YOU
EVENT SPONSORS
• Please visit them and inquire about
their products & services
• To win prizes make sure to get your
bingo card stamped by ALL sponsors
Notes de l'éditeur
... No legal constraint applies to your profession.
... Collaborate with external partners or customers is one of your essential needs.
... You need a way to facilitate collaboration and improve visibility within your organization.
... Company discussions are enclosed in email, but you want to immediately increase the visibility of a topic or conversation.
... You want to use a hashtag # to initiate participation in real time and sharing in a corporate event such as a meeting or a product review.
… You start from scratch.
... If the legal constraints related to your profession prohibits the presence of data in the cloud.
... Your business policies restrict content sharing or discussion of intellectual property outside of approved or well-managed system groups.
... You want to create a “practice community" in a unique user experience by using same sites models, same information architecture, and Web Parts that the rest of your SharePoint portal.
... You already have a functional SharePoint portal.
SharePoint Search, Yammer Search or PowerBI Search?