1. COMMERCIAL
CORRESPONDENCE
RÉSUMÉ
By
Nguyen Thi Ngoc Mai 1001010597
Dinh Thi Huyen Trang
Doan Thi Hang 1001010280

2. OUTLINE
 I: OVERVIEW OF RÉSUMÉ
 II: CLASSIFICATION
 III: HOW TO WRITE A RÉSUMÉ

3. SAMPLE:

4. I. Overview of Résumé
(1) Defination
 document used by individuals to
present
 used for a variety of reasons,
especially for secure new employment
 summary of relevant job experience
and education.

5. I. Overview of Résumé
(2) Function
 A Marketing tool
Key component
Written Inventory
Getting an Interview

6. II. CLASSIFICATION
(1) Reverse chronological résumé
What is it?  traditional format
 appropriate when looking for a position that is a
logical step in your career.
What does it do? Arranges work experience chronologically
elaborates on skills and accomplishments
What do you do? Relate work experience to the targeted position.
Demonstrate a logical progression
When is it most
effective?
seeking a position in the same field

7. II. CLASSIFICATION
(2) Functional skills résumé
What is it? emphasizes skills and accomplishments
Skill areas are the focus: writing, managing, research,
communication, etc
What does it
do?
covers up gaps
pulls together unrelated experiences effectively
What do you
do?
how well you perform
how you can transfer skills to other areas
When is it
most
effective?
considering a career change
the same company for a very long time
the best method to showcase your skills.

8. II. CLASSIFICATION
(3) Hybrid résumé
What is it? combines the features of the skills based and reverse
chronological résumé
giving an orderly account
What does it
do?
orderly account of your employment history
not categorize them
What do you
do?
Organize accomplishments by function
draw on volunteer and internship experiences
When is it
most
effective?
helps you to clearly show how well you perform

9. III. HOW TO WRITE A RÉSUMÉ
A. TYPICAL FORM OF A RÉSUMÉ
1. Personal information
a. Layout
 Usually: Top middle
 Less common: Top left-hand corner
 No puntuation like full stop, comma, etc.
 Put your name on the top of résumé
(Capital letters and big size)
 A line space between each information
line is necessary

10. A. TYPICAL FORM OF A RÉSUMÉ
b. Content
 Put your name on the top of résumé
 Beneath your name:
Write permanent address and temporary
(current) address, if they are different
Make sure telephone number (full dialing
code) and e-mail address
Can insert citizenship or date of birth, if
useful for employer, but age, gender,
marital status, etc. are optional

11. A. TYPICAL FORM OF A RÉSUMÉ
 Example 1: Put personal information on
the top middle
RICHARD VASSOR
400 Summit Hill – Denver, Colorado 80127
303-555-1212 richard@gmail.com

12. A. TYPICAL FORM OF A RÉSUMÉ
Example 2: Put personal information on the left-
hand corner
MANUEL PADILLA
100 Twin Peaks Road, San Bruno, CA 94066
Phone: (650) 333-3333 Email: mpadilla@yahoo.org

13. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
a. Layout
 Write all the content titles in capital letters
 At least one blank line below the personal
information
 Subdivide the body of your résumé into category
sections and leave at least one blank line between
sections
 Section titles should be placed along the left
margin or centered (depend on where you put your
personal information)
 To describe specific job duties, use short phrases
starting with action verbs and use one bullet per
type of duty

14. A. TYPICAL FORM OF A RÉSUMÉ
b. Content
 Career Objective
 Summary of Qualifications
 Professional Experience
 Education
 Awards and achievements
(Accomplishments)
 Relevant Skills

15. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(1) Career Objective
 Indicate the position you are applying for
here. By stating an objective you give your
résumé focus and strength.
 What level of responsibility you are seeking
 How to interpret all the information on the
résumé
 You should write the area of work and the
title (if you know), as well as areas of
specialization.

16. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Example:
OBJECTIVE
MARKETING EXECUTIVE
Product Launches – Overseas Partnerships – Presentations
OBJECTIVE
SALES PROFESSIONAL
Client Relations – Negotiations – Inside and Outside
Sales

17. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(2) Summary of Qualifications
 Summarize your major
accomplishments and
qualifications, as well as how you
plan to use your skills to help the
company.
 You should use nouns as
keywords and descriptors.

18. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Example 1: For Marketing Executive position
SUMMARY OF QUALIFICATIONS
Accomplished, multilingual Professional
consistently recognized for achievement and
performance in the fuel industry. Innovative and
successful in mining new sales territories and
establishing business alliances, including the
recent partnership with MJM Oil in Korea. Proven
leader with special capabilities in building teams,
strategizing, and implementing workable
marketing plans employing television, radio,
Internet, and print media. Fluent in English,
Korean, Japanese, and French.

19. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Example 2: For Sales Professional position
SUMMARY OF QUALIFICATIONS
Dynamic and results-oriented with a successful
track record in the industrial sales industry and a
desire to move into pharmaceutical sales.
Articulate and persuasive in dealing with all
levels of management, peers, staff, and a diverse
clientele. Consistently meets and exceeds
corporate sales goals, while also mentoring staff
to improve customer satisfaction. Special abilities
in attention to detail, decision-making,
organization, and marketing plans. Willing to
travel.

20. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(3) Professional experience
 List your jobs separately in reverse chronology, that is,
most recent first.
 In first line of each job entry, include your job title, the
company and its location, the dates you worked there.
 Note: Use years (if your jobs changed around one year,
you may use both months and years) when listing dates
on your résumé. This makes it easier for the employer
to quickly grasp you employment timeline.
 For each job, list relevant responsibilities, measurable
achievements, skills and qualifications you learned and
used.
 Leave a blank line between jobs.
 List your volunteer jobs and internships

21. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Layout:
PROFESSIONAL EXPERIENCE
Company, Location Time (Years)
Job title
o Duties, responsibilities
o Awards or achievements
Company, Location Time (Years)
Job title
o Duties, responsibilities
o Awards or achievements

22. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Example 1:
PROFESSIONAL EXPERIENCE
TTR Corporation, New York 2005
– Present
Vice President, Overseas Business Division
 Promoted to position in March 2008; selected as one of three
employees to attend an MBA course in 2010.
 Named “Employee of the Year” in 2008 based on
professional achievements.
Fuel Industry of America, New York
2000 – 2005
Manager of Marketing
 Provided analysis on fuel industry, drafting report for the
White House.
 Awarded “The Honor Prize” in 2000 based on performance
evaluations of oil producers.

23. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(4) Relevant Skills
 This can be blocked into one section, or they can
be distributed within the sub-headings of your
résumé that highlight specific skills.
 Outline industry-standard practices, legislation
tools that you are familiar with.
This section is the spot for listing technical skills
(the ability to program in certain languages),
software knowledge and familiarity with job
standard processes (forklift operation, specific
accounting standards).

24. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
Layout:
RELEVANT SKILLS
Skill group title
 Action word + Key words + Skills +
Knowledge
 Be specific using numbers and percentages
Skill group title
 Action word + Key words + Skills +
Knowledge
 Be specific using numbers and percentages

25. Example: for Marketing Executive
BUSINESS SKILLS
Marketing
 Launch gasoline exports in conjunction with new production
plant start-up; target overseas markets.
 Initiate sales of ULS, an environmentally-friendly new product
launched in the European market.
Marketing planning
 Analyze regional import/export economics and the
interregional oil markets.
 Participate in contract negotiations for strategic alliances with
major European and Asian concerns
Product planning
 Optimize production mode by selecting appropriate refinery;
research product specification revisions by country.
 Propose and participate in the Plant Operation Committee, a
team effort between production and sales.

26. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(5) Education
 List the qualifications that are relevant to the
role, so as not to distract the employer while
they are viewing your résumé.
 For each qualification, make sure you state
which Educational institution it is from and the
date (in inverse chronological order) that
qualification was issued; list your study results
as well (GPA, etc., if requested or outstanding)
 Note: No need to mention high school or
anything before BA degree

27. 2. Body of the résumé
(5) Education
Example:
EDUCATION
Associate of Science, Office Assistant,
Skyline College, San Bruno, CA
Completed related coursework in: May 2008

28. A. TYPICAL FORM OF A RÉSUMÉ
2. Body of the résumé
(6)Awards and achievements
(Accomplishments)
Only list major relevant accomplishments (3
or 4):
 Academic honor societies
 Scholarships
 Awards
 Membership and offices held in
professional societies

29. 2. Body of the résumé
(6)Awards and achievements (Accomplishments)
Example:
SELECTED ACCOMPLISHMENTS
 Completed contracting for 6000+ providers within
6 months for CHAMPUS contract
 Improved production 20% through the
establishment of department production standards
 Launched marketing department for the State of
New Mexico

30. A. TYPICAL FORM OF A RÉSUMÉ
3. References
a. Layout
 At least a line space below the body of the
résumé
 Usually in smaller size and italic letters
b. Content
● Often, names and contact information for
references are provided only when
requested and are not included with the
résumé.

31. 3. References
b. Content
 Usually, a minimum of three references is
expected; ideally they should represent both
academic and workplace experience.
 Usually, availability of references (not an actual list
of references) is indicated at the bottom of the
résumé.
 If you do send a list of references with your
résumé, include it on a separate sheet and be sure
that YOUR name appears on that sheet and that
you provide full contact information (name, title,
organization, mailing address, telephone number)
for each reference.
 ALWAYS talk with potential references and obtain
their permission BEFORE you offer their names to
employers.

32. 3. References
Example:
REFERENCE LIST
Ms. Mariah Fisch
President
National Steel Corporation
4100 Edison Lakes Pkwy.
Mishawaka, IN 46545-3440
812-555-3200
mfisch@nsc.com
Mr. C. Benjamin Riley
Senior Project Manager
Sprint Corporation
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
620-555-2903
Mr. Kevin O'Horn
Vice President, Marketing
The Quaker Oats Company
Quaker Tower
321 N. Clark Street
Chicago, IL 60610-4714
312-55-3930
Dr. Scott Handy
Professor of Marketing
College of Business
State University of New York
Rochester, NY 14610
516-555-2029
shandy@suny.rochester.edu

33. B. ARRANGE CONTENTS FOR EACH
STYLE
1. Reverse chronological résumé
This style focuses on how you arrange your
work experience chronologically, so you
should follow this order in the body:
1) Career Objective
2) Summary of Qualifications
3) Professional Experience
4) Education
5) Awards and Achievements
6) Relevant Skills

34. B. ARRANGE CONTENTS FOR EACH
STYLE
2. Functional skills résumé
This style emphasizes your skills and
accomplishments so you should make these
points clearer to attract the employers.
The order suggested for the body is:
1) Career Objective
2) Summary of Qualifications
3) Relevant Skills (put in groups and add extra
statistics for each group skill)
4) Awards and Achievements
5) Professional experience
6) Education

35. B. ARRANGE CONTENTS FOR EACH
STYLE
3. Hybrid résumé
This style combines features of the two above
styles and is the most popular style. You can mix
your achievements or skills in your work
experience and education (if relevant). You
should follow this order for the body:
1) Career Objective
2) Summary of Qualifications
3) Relevant Skills (add your awards or
achievements)
4) Professional experience (add your
accomplishments)
5) Education (add your awards, scholarships, etc.)

36. B. ARRANGE CONTENTS FOR EACH
STYLE
 NOTE: For graduates and students
who do not have many work
experiences, the key is to highlight
academic results in the “Education”
content, as well as skills which are
gained by volunteer works or
internships. These will add value for
the résumé.