Best practice guidelines for the development and delivery of health information for CALD communities, presented at 39th National Conference. Australian Association of Gerontology. Diversity in Ageing on 24 November 2006.
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Best practice guidelines for CALD health information (2006)
1. Best practice guidelines
for the development
and delivery of
health information for
CALD communities
Presented by
Nicky Hayward-Wright
Alzheimer’s Australia NSW
23 November 2006
2. Access
85% of information online
No single access point
– Diversity Health Clearinghouse
– Multicultural Mental Health Australia
– Health Translation Directory (Vic)
– NSW Multicultural Health Communication Service
– QLD Transcultural Mental Health Centre
Duplication
Lack of quality control
3. Development guidelines
Authority
Currency
Accuracy of content
Audience
Cultural sensitivity
Translation
Language
Non-judgemental
Australian Context
Parallel material in English
Availability
Visual appearance and characteristics
Metadata
6. Nicky Hayward-Wright
Manager
Library & Information Service
Alzheimer’s Australia NSW
23 November 2006
The benefits from making accurate health
information accessible include: improved
quality of care; better health outcomes;
increased access to health services; better
informed clients and consumers; and
greater client satisfaction.
Centre for Cultural Ethnicity & Health. (2005).
Consumer participation and culturally and linguistically diverse communities.
CEH: Melbourne. http://www.ceh.org.au/resources/resbyceh.html