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Nicole Jensen
event manager, social media geek
          me@nicolejensen.com
What’s up?
   Social media general description
   Twitter
       Jargon
       The Brisbane scene
       Twestival
       Twitter tips
   facebook
     Presenting yourself online
   LinkedIn
     Your resume online
   Additional social media
     User-generated content
   Tips/Resources
The Buzz Word: Social Media
 Internet-based “many to many”
  communication.
 More involvement than traditional media.
 More conversation, less broadcasting.
 Highly accessible & immediate.
 Scalable publishing techniques.
 Transforming people from content
  consumers into content producers.
Twitter
 Microblogging! It’s awesome.
 Status updates. Short bursts of info.
 “What are you doing?” expandable
 Most popular social media for small
  business.
     Customer service or market research,
     Community or event management,
     Public or private,
     Corporate or personal,
Twitter
   Make friends                Record your toaster
   Find a job or business       usage
    partner                     Record business
   Volunteer projects           activities (bakery
                                 example)
   Up-to-date information
                                Report traffic incidents
   Discuss interests -
    #eventprofs                 Report wasp nests
   Competitions, score         Events
    free stuff                  News
   Help finishing a
    presentation minutes
    before you go live
Twitter Jargon
 Tweet: an update of 140 characters
 Tweep: a Twitter user
 DM: private message between users
 Reply: public reply to a user’s tweet
 RT: retweet; copied, referenced tweet
 @: used to signal a user
     E.g. @e_d_g_e_w_a_r_e
     E.g. @nicolejensen
Brisbane Twitter User Brigade
 @BTUB (www.twitter.com/ BTUB)
 A social group for people in Brisbane
  who use Twitter. “Connecting the
  tweeps in BNE.”
 Following: 992
 Followers: 1048
 Updates: 225
 Since: Feb 2008.
What We Tweet About
 Upcoming BTUB events.
 Announce event hashtags/codewords
  (#teaTUB, #BTUB).
 Promote other local events that may be
  of interest to the Brisbane community.
 Relevant news or points of interest.
 Live event tweets.
How We Measure Success
 Number of followers & Facebook group
  members.
 Engagement (hashtags, retweets).
 Event successes – attendance, follow
  up comments, photos.
 Local external interest from businesses,
  other organisations.
Brisbane Twestival
 Part of international Twitter-oriented
  charity events.
 332 Twestivals have been run since
  Feb, all by 100% volunteers.
 Brisbane has run twice and raised over
  $9800 in total.
 Brisbane.Twestival.com
 @bnetwestival / #bnetwestival
Brisbane Twestival Local
Brisbane Twestival Local
 11th Sept, 2009 at
  Joshua Levi
  Galleries
 Raised funds for
  Inspire Foundation
  (@inspire_aus).
 Sponsored by Mxit,
  Fresh Marketing &
  FreePetrol.com.au.
Brisbane Twestival Local
 Bands, art auction,
  burlesque,
  cupcakes, badge
  machine, food,
  drinks, live graffiti,
  comedy.
 Organised through
  Twitter, Facebook,
  e-mail, telephone,
  meetings in person.
How Twitter Was Used
 Announcements
 Recruit volunteers, sponsors,
  entertainment
 Special discounts on ticketing
 Share related links
 Share media interest
 Market research
 FAQ’s
A 3 Party App: Twtpoll.com
     rd




  To gauge members’
   opinions.
  Very quick & easily
   shared.
  Tip? Don’t give an
   option of “no
   opinion.”
Tips for Twitter Starters
   Have the future in mind when thinking of your
    username. Avoid changing it.
   Fill out the profile. With a [real] picture and
    URL.
   Don’t follow too more than 50 people to start.
    You may look like a spammer otherwise.
   Know when to publicly/privately reply to
    someone.
   Follow local people. Follow interesting people.
    You can be picky.
   More tips at: http://bit.ly/5hmrK (my website)
facebook
 Can be used for professional use, but in
  the right way; transparently.
 Learn how to use privacy settings.
 Use factors for their intended use. E.g.
  Events for events, Profile for person,
  Page for organisation, etc.
 Get your own URL.
 Have a respectable picture.
 Pointless apps are the devil.
LinkedIn.com
   Your professional profile on the web.
   Controlled viewing – privacy ensured.
   Makes great search results for your name.
   Recommendations work like written
    references.
   Groups allow for knowledge share.
   Still relatively unused in Australia – you’ll
    appear to be ahead of the pack.
   VisualCV.com is a more creative option.
More Social Media Content
   Photography
   Vlogs
     YouTube, Qik, or Vimeo
   User-Generated Content
       Polls
       Videos
       Flickr group
       Forums
       Blogs
   Social Bookmarking
   Instant Messaging
5 Things I’ve Learnt
   Difficult to maintain many hubs – Twitter, facebook,
    www, Flickr, Google Calendar… Don’t overload.
   Blogs mundane to maintain; vlogs also.
   Need consistency in details.
   Located through retweets, web search, Twitter
    search & Facebook.
   Twitter hashtags now created by tweeps for
    individual events (or anything else!).
   Social media use has grown very quickly this year.
Final Tips
   Stay personal. It’s        Mashable.com
    social media.              TwiTip.com
   Strive for                 Lamebook.com
    consistency.               Problogger.com
   Don’t update all with      ChrisBrogan.com
    the same message
    simultaneously.
                               LaurelPapworth.com
   Be careful.
   Keep profiles
    updated.

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Social Media Marketing Tips from Event Manager

  • 1. Nicole Jensen event manager, social media geek me@nicolejensen.com
  • 2. What’s up?  Social media general description  Twitter  Jargon  The Brisbane scene  Twestival  Twitter tips  facebook  Presenting yourself online  LinkedIn  Your resume online  Additional social media  User-generated content  Tips/Resources
  • 3. The Buzz Word: Social Media  Internet-based “many to many” communication.  More involvement than traditional media.  More conversation, less broadcasting.  Highly accessible & immediate.  Scalable publishing techniques.  Transforming people from content consumers into content producers.
  • 4. Twitter  Microblogging! It’s awesome.  Status updates. Short bursts of info.  “What are you doing?” expandable  Most popular social media for small business.  Customer service or market research,  Community or event management,  Public or private,  Corporate or personal,
  • 5. Twitter  Make friends  Record your toaster  Find a job or business usage partner  Record business  Volunteer projects activities (bakery example)  Up-to-date information  Report traffic incidents  Discuss interests - #eventprofs  Report wasp nests  Competitions, score  Events free stuff  News  Help finishing a presentation minutes before you go live
  • 6. Twitter Jargon  Tweet: an update of 140 characters  Tweep: a Twitter user  DM: private message between users  Reply: public reply to a user’s tweet  RT: retweet; copied, referenced tweet  @: used to signal a user  E.g. @e_d_g_e_w_a_r_e  E.g. @nicolejensen
  • 7. Brisbane Twitter User Brigade  @BTUB (www.twitter.com/ BTUB)  A social group for people in Brisbane who use Twitter. “Connecting the tweeps in BNE.”  Following: 992  Followers: 1048  Updates: 225  Since: Feb 2008.
  • 8. What We Tweet About  Upcoming BTUB events.  Announce event hashtags/codewords (#teaTUB, #BTUB).  Promote other local events that may be of interest to the Brisbane community.  Relevant news or points of interest.  Live event tweets.
  • 9. How We Measure Success  Number of followers & Facebook group members.  Engagement (hashtags, retweets).  Event successes – attendance, follow up comments, photos.  Local external interest from businesses, other organisations.
  • 10. Brisbane Twestival  Part of international Twitter-oriented charity events.  332 Twestivals have been run since Feb, all by 100% volunteers.  Brisbane has run twice and raised over $9800 in total.  Brisbane.Twestival.com  @bnetwestival / #bnetwestival
  • 12. Brisbane Twestival Local  11th Sept, 2009 at Joshua Levi Galleries  Raised funds for Inspire Foundation (@inspire_aus).  Sponsored by Mxit, Fresh Marketing & FreePetrol.com.au.
  • 13. Brisbane Twestival Local  Bands, art auction, burlesque, cupcakes, badge machine, food, drinks, live graffiti, comedy.  Organised through Twitter, Facebook, e-mail, telephone, meetings in person.
  • 14. How Twitter Was Used  Announcements  Recruit volunteers, sponsors, entertainment  Special discounts on ticketing  Share related links  Share media interest  Market research  FAQ’s
  • 15. A 3 Party App: Twtpoll.com rd  To gauge members’ opinions.  Very quick & easily shared.  Tip? Don’t give an option of “no opinion.”
  • 16. Tips for Twitter Starters  Have the future in mind when thinking of your username. Avoid changing it.  Fill out the profile. With a [real] picture and URL.  Don’t follow too more than 50 people to start. You may look like a spammer otherwise.  Know when to publicly/privately reply to someone.  Follow local people. Follow interesting people. You can be picky.  More tips at: http://bit.ly/5hmrK (my website)
  • 17. facebook  Can be used for professional use, but in the right way; transparently.  Learn how to use privacy settings.  Use factors for their intended use. E.g. Events for events, Profile for person, Page for organisation, etc.  Get your own URL.  Have a respectable picture.  Pointless apps are the devil.
  • 18. LinkedIn.com  Your professional profile on the web.  Controlled viewing – privacy ensured.  Makes great search results for your name.  Recommendations work like written references.  Groups allow for knowledge share.  Still relatively unused in Australia – you’ll appear to be ahead of the pack.  VisualCV.com is a more creative option.
  • 19. More Social Media Content  Photography  Vlogs  YouTube, Qik, or Vimeo  User-Generated Content  Polls  Videos  Flickr group  Forums  Blogs  Social Bookmarking  Instant Messaging
  • 20. 5 Things I’ve Learnt  Difficult to maintain many hubs – Twitter, facebook, www, Flickr, Google Calendar… Don’t overload.  Blogs mundane to maintain; vlogs also.  Need consistency in details.  Located through retweets, web search, Twitter search & Facebook.  Twitter hashtags now created by tweeps for individual events (or anything else!).  Social media use has grown very quickly this year.
  • 21. Final Tips  Stay personal. It’s  Mashable.com social media.  TwiTip.com  Strive for  Lamebook.com consistency.  Problogger.com  Don’t update all with  ChrisBrogan.com the same message simultaneously.  LaurelPapworth.com  Be careful.  Keep profiles updated.