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Agenda
• Selling Nitel to your Clients
• SIP Trunking
   –   Why SIP?
   –   Product components
   –   Pricing
   –   Entering a quote
• Hosted Voice
   –   Why hosted?
   –   Product components
   –   Pricing
   –   Entering a quote
• n-Tellivoice Differentiators
Selling Nitel to Your Clients
• In business since 1997
• Organically grown since inception
• Financially sound: EBITDA and cash flow
  positive
• Inc. 500|5000 for four consecutive years
• Over 5,000 business clients
• Nationwide IP network covering over 20,000 zip
  codes in the top 50 US cities as well as deep
  penetration into tier 2, tier 3 and rural markets.
n-Tellivoice™ SIP Trunking
Why SIP?
• Cost savings over traditional phone
  service

• Avoid replacing existing hardware

• Seamless service across multiple
  business locations

• IP based service more flexible than
  traditional service

• Simple disaster recovery
Putting Together a Deal – Main
             Components
• Dedicated Internet Access –
  T1, DS3, Ethernet, SONET
• SIP Trunks
  – Basic: metered inbound and outbound usage
    to US and Canada
  – Enhanced: unlimited inbound and 750
    minutes of outbound usage to US and
    Canada
  – Premium – unlimited inbound and outbound
    usage to US and Canada
Putting Together a Deal – Extras

• Minute Bundles: Outbound US/Canada or
  inbound toll-free minutes purchased in bulk to be
  shared across trunks to save on per-minute
  costs.
• DIDs                     • Directory listings
• Toll-free numbers        • E911
• Virtual telephone        • Caller name
  numbers                    identification
SIP Pricing
Trunk Type   Trunk    Included      Included    Inbound      Outbound     Toll Free
             Cost     Inbound       Outbound    Per Minute   Per Minute   Per Minute
                      Minutes       Minutes     Cost         Cost         Cost
Basic        $9.00    N/A           N/A         $0.01        $0.039       $0.049

Enhanced     $19.00   Unlimited     750         N/A          $0.039       $0.049

Premium      $29.00   Unlimited     Unlimited   N/A          N/A          $0.049


• Outbound minutes include all off-net calls within the lower 48 United States
  and 10 Canadian provinces
• Clients may purchase additional minute bundles to lower the per-minute cost
  on usage above their monthly minute allotment
• All minutes can be pooled among trunks
Minute Bundles
Outbound                                 Toll-Free
Bundle     Cost Per Minute   Cost        Bundle      Cost Per Minute   Cost

1,000      $0.035/minute     $35.00      1,000       $0.045/minute     $45.00

2,500      $0.032/minute     $80.00      2,500       $0.042/minute     $105.00

5,000      $0.029/minute     $145.00     5,000       $0.039/minute     $195.00

7,500      $0.027/minute     $202.50     7,500       $0.037/minute     $277.50

10,000     $0.025/minute     $250.00     10,000      $0.035/minute     $350.00

25,000     $0.022/minute     $550.00     25,000      $0.032/minute     $800.00

50,000     $0.02/minute      $1,000.00   50,000      $0.029/minute     $1,450.00
Ancillary Charges

Feature              Monthly         One-Time
DID                  $1.00/DID       $1.00
Ported DID           $1.00/DID       $6.00/DID for < 50, $4.00 for 50+
Toll-free            $3.00/listing   $10.00
Virtual telephone    $5.00/numbe     $10.00
numbers              r
Directory listings   $3.00/listing   $10.00
e911                 $3.00/locatio   N/A
                     n
Caller name          $1.00/DID       N/A
identification
SIP Pricing – n-Tellipro




     Choose the appropriate
     trunk type. NOTE: only one
     trunk type can be ordered
     across all trunks.
SIP Pricing – n-Tellipro


Specify handoff type to
ensure proper equipment is
ordered.

Provide an accurate count of
DIDs and ported DIDs




Order customer’s bandwidth.
System will tell you the
minimum amount of
bandwidth required based
on the number of trunks.
n-Tellivoice™ Hosted Voice
          Services
Why Hosted?
• Avoid exorbitant up-front capital
  investment

• Avoid costly upgrades as a result of PBX
  equipment becoming outdated

• Seamless service across multiple
  business locations

• Enterprise tools and features for any size
  business

• Simple disaster recovery
Highlighted Productivity
                  Features
n-Tellivoice offers dozens of features for every user, including the following for
users who see their phone system as a productivity enhancement tool.

Voicemail to email              Simplify message retrieval by listening to sound
                                files attached to email
Simultaneous ringing            Never miss an important call when all phones
                                ring at once
Sequential ringing              Efficiently manage inbound call flow for client
                                services or sales groups
Time of day rules               Customize ringing so users can be accessible
                                when they want to be
Online call manager             Easy-to-use web interface to make calls,
                                customize features and maintain phonebooks
Polycom Handsets and Conference
           Phones


SoundPoint IP 335   SoundPoint IP 450     SoundPoint IP 550     SoundPoint IP 560




                                           SoundPoint IP 650     SoundPoint IP 670
SoundPoint IP 650    SoundPoint IP 670
                                           Expansion Module      Expansion Module




        SoundStation IP 5000 SoundStation IP 6000   SoundStation IP 7000
HD Voice by Comparison

Frequency Range HD Voice
 150Hz                       7kHz



Frequency Range of Traditional Handsets
 300Hz      3.4kHz



Frequency Range of the Human Voice
 80Hz                                     14 kHz
Putting Together a Deal – Main
               Components
• Dedicated Internet Access – T1, DS3 Ethernet, SONET
• Seats
   – Premium: Full set of features, unlimited US & Canada inbound &
     outbound usage
   – Basic – Unlimited: Basic features for everyday use. Unlimited
     US & Canada inbound & outbound usage
   – Basic: Basic features for everyday use. Unlimited inbound,
     metered outbound usage
   – Companion: Limited features for common area phones.
     Unlimited inbound, metered outbound usage.
• Phones
   – Polycom SoundPoint IP series phones: 335, 450, 550, 560, 650,
     670, 650 extension module, 670 extension module
   – Polycom SoundStation IP series conference phones: 5000, 600 ,
     7000
Putting Together a Deal – Extras

• Minute bundles: Purchased in bulk to be shared among
  seats with metered usage to save on per-minute costs.
• Toll free minute bundles: Purchased in bulk to save on
  per-minute costs.
• Account/authorization      •   Hunt group
  codes                      •   Remote users
• Attendant console          •   Shared call appearance
• Auto attendant             •   Toll free number
• Director listing           •   Virtual DID
• E-911                      •   Standalone voicemail
• Fax to email
Hosted Voice Pricing
                         2 Year Term                              3 Year Term
Phone        Companio   Basic    Basic-     Premiu   Companio   Basic    Basic-     Premium
             n                   Unlimite   m        n                   Unlimite
                                 d                                       d
SoundPoint   $22.95     $26.95   $34.95     N/A      $20.95     $24.95   $32.95     N/A
IP 335
SoundPoint   $25.95     $29.95   $37.95     $41.95   $23.95     $27.95   $35.95     $39.95
IP 450
SoundPoint   $27.95     $31.95   $39.95     $43.95   $24.95     $28.95   $36.95     $40.95
IP 550
SoundPoint   $32.95     $36.95   $44.95     $48.95   $28.95     $32.95   $40.95     $44.95
IP 560
SoundPoint   $32.95     $36.95   $44.95     $48.95   $28.95     $32.95   $40.95     $44.95
IP 650
SoundPoint   $38.95     $42.95   $50.95     $54.95   $32.95     $36.95   $44.95     $48.95
IP 670
Hosted Voice Pricing
                         2 Year Term                                    3 Year Term
Phone        Companio   Basic     Basic-       Premiu      Companio   Basic    Basic-     Premium
             n                    Unlimite     m           n                   Unlimite
                                  d                                            d
SoundStati   $38.95     $42.95    $50.95       $54.95      $36.95     $40.95   $48.95     $52.95
onIP 5000
SoundStati   $52.95     $56.95    $64.95       $68.95      $43.95     $47.95   $55.95     $59.95
onIP 6000
SoundStati   $61.95     $65.95    $73.95       $77.95      $55.95     $59.95   $67.95     $71.95
onIP 7000

Expansion Modules                2 Year Term            3 Year Term

SoundPointIP 650 Expansion       $10.00                 $9.00
Module
SoundPointIP 670 Expansion       $11.00                 $10.00
Module
Minute Bundles
Outbound                              Toll-Free
Bundle    Cost Per Minute   Cost       Bundle     Cost Per Minute   Cost

1,000     $0.028/minute     $28.00     1,000      $0.037/minute     $37.00

2,500     $0.027/minute     $67.50     2,500      $0.035/minute     $87.50

5,000     $0.025/minute     $125.00    5,000      $0.033/minute     $165.00

7,500     $0.023/minute     $172.50    7,500      $0.031/minute     $232.50

10,000    $0.021/minute     $210.00    10,000     $0.029/minute     $290.00

25,000    $0.019/minute     $475.00    25,000     $0.027/minute     $675.00

50,000    $0.017/minute     $850.00    50,000     $0.025/minute     $1,250.00

>50,000   ICB               ICB        >50,000    ICB               ICB
Ancillary Charges
Feature                                                      Monthly   One-Time
Account/authorization codes – per group                      $5.00     $10.00
Attendant console – up to 200 users                          $99.00    $50.00
Auto attendant – per level                                   $19.00    $25.00
Directory listing                                            $3.00     $10.00
E911 – main service location                                           $3.00
E911 – additional location                                             $3.00
Hunt Group – each                                            $5.00     $10.00
Remote users                                                 $5.00
Shared call appearance (Not available with Companion seat)   $5.00     $10.00
Toll-free number                                             $3.00
Ported toll-free number                                      $3.00
Virtual DID (Not available with Companion seat)              $5.00     $10.00
Ported virtual DID (Not available with Companion seat)       $5.00     $10.00
Standalone voicemail                                         $10.00    $2.00
Hosted Pricing – n-Tellipro




      Choose lease to avoid up-
      front charges for handsets
      and conference phones
Mix & match seat types for
the optimum client solution


Nitel can also provide POTS
for fax machines, elevator
lines, alarms, etc.


Specify equipment to
accompany each seat
Hosted Pricing – n-Tellipro
Specify additional features
and minute bundles




Specify phone number
requirements
n-Tellivoice™ Differentiators
n-Tellivoice Hosted Voice and SIP
                  Trunking




 Complete    Quality   Dependability   Support   Coverage
End-to-End
Ecosystem
A Reliable Ecosystem
   n-Tellivoice “ecosystem” includes:
   • Handsets &             • PBX features
     conference phones      • Professional
   • Router                   installation
   • Dedicated Internet     • 24x7 NOC
     access (with end-to-   • Mobile/web access
     end QoS)                 to advanced network
   • Trunking                 monitoring, billing &
                              troubleshooting
   Ensures interoperability among
   components, which means simplified
   troubleshooting.
Quality


End-to-end QoS over the Nitel
network ensures priority for voice
traffic. End-to-end QoS
eliminates:
• Jitter
• Echo
• Choppiness
Dependability


• All equipment under warranty with
  24-hour replacement for life of
  customer.
Client Support
• Provisioning manager: pre-install project
  management
• Account manager: post-install support
• Accurate billing with quick dispute
  resolution
• 24x7x365 NOC
   – US based
   – Staffed by network technicians, not call center
     operators
   – Processes focused on frequent communication
     and rapid restoration
• Self-service network visibility, trouble
  management and billing through mobile
  app and web portal
MyNitel Mobile App
      • Get advanced network
        monitoring information by
        location, device or interface.
      • Enter a trouble ticket or view
        progress on existing tickets
      • View recent invoices and
        retrieve remittance data
      • Access your account manager’s
        contact details
      • View an escalation list
MyNitel Web Portal




Easy to use web portal for advanced
monitoring, billing and ticket and
account management.
Coverage


•Nationwide coverage with
 competitive rates.
•Expertise in rural areas
•Now through November 30,
 2012, receive up to 2x MRR
 bonus.
Access the Partner Extranet for
    Order Forms and Sales Collateral



Contact your channel manager for
access to the Nitel Partner Extranet.
n-Tellivoice Hosted Voice and SIP Agent Training

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n-Tellivoice Hosted Voice and SIP Agent Training

  • 1.
  • 2. Agenda • Selling Nitel to your Clients • SIP Trunking – Why SIP? – Product components – Pricing – Entering a quote • Hosted Voice – Why hosted? – Product components – Pricing – Entering a quote • n-Tellivoice Differentiators
  • 3. Selling Nitel to Your Clients • In business since 1997 • Organically grown since inception • Financially sound: EBITDA and cash flow positive • Inc. 500|5000 for four consecutive years • Over 5,000 business clients • Nationwide IP network covering over 20,000 zip codes in the top 50 US cities as well as deep penetration into tier 2, tier 3 and rural markets.
  • 5. Why SIP? • Cost savings over traditional phone service • Avoid replacing existing hardware • Seamless service across multiple business locations • IP based service more flexible than traditional service • Simple disaster recovery
  • 6. Putting Together a Deal – Main Components • Dedicated Internet Access – T1, DS3, Ethernet, SONET • SIP Trunks – Basic: metered inbound and outbound usage to US and Canada – Enhanced: unlimited inbound and 750 minutes of outbound usage to US and Canada – Premium – unlimited inbound and outbound usage to US and Canada
  • 7. Putting Together a Deal – Extras • Minute Bundles: Outbound US/Canada or inbound toll-free minutes purchased in bulk to be shared across trunks to save on per-minute costs. • DIDs • Directory listings • Toll-free numbers • E911 • Virtual telephone • Caller name numbers identification
  • 8. SIP Pricing Trunk Type Trunk Included Included Inbound Outbound Toll Free Cost Inbound Outbound Per Minute Per Minute Per Minute Minutes Minutes Cost Cost Cost Basic $9.00 N/A N/A $0.01 $0.039 $0.049 Enhanced $19.00 Unlimited 750 N/A $0.039 $0.049 Premium $29.00 Unlimited Unlimited N/A N/A $0.049 • Outbound minutes include all off-net calls within the lower 48 United States and 10 Canadian provinces • Clients may purchase additional minute bundles to lower the per-minute cost on usage above their monthly minute allotment • All minutes can be pooled among trunks
  • 9. Minute Bundles Outbound Toll-Free Bundle Cost Per Minute Cost Bundle Cost Per Minute Cost 1,000 $0.035/minute $35.00 1,000 $0.045/minute $45.00 2,500 $0.032/minute $80.00 2,500 $0.042/minute $105.00 5,000 $0.029/minute $145.00 5,000 $0.039/minute $195.00 7,500 $0.027/minute $202.50 7,500 $0.037/minute $277.50 10,000 $0.025/minute $250.00 10,000 $0.035/minute $350.00 25,000 $0.022/minute $550.00 25,000 $0.032/minute $800.00 50,000 $0.02/minute $1,000.00 50,000 $0.029/minute $1,450.00
  • 10. Ancillary Charges Feature Monthly One-Time DID $1.00/DID $1.00 Ported DID $1.00/DID $6.00/DID for < 50, $4.00 for 50+ Toll-free $3.00/listing $10.00 Virtual telephone $5.00/numbe $10.00 numbers r Directory listings $3.00/listing $10.00 e911 $3.00/locatio N/A n Caller name $1.00/DID N/A identification
  • 11. SIP Pricing – n-Tellipro Choose the appropriate trunk type. NOTE: only one trunk type can be ordered across all trunks.
  • 12. SIP Pricing – n-Tellipro Specify handoff type to ensure proper equipment is ordered. Provide an accurate count of DIDs and ported DIDs Order customer’s bandwidth. System will tell you the minimum amount of bandwidth required based on the number of trunks.
  • 14. Why Hosted? • Avoid exorbitant up-front capital investment • Avoid costly upgrades as a result of PBX equipment becoming outdated • Seamless service across multiple business locations • Enterprise tools and features for any size business • Simple disaster recovery
  • 15. Highlighted Productivity Features n-Tellivoice offers dozens of features for every user, including the following for users who see their phone system as a productivity enhancement tool. Voicemail to email Simplify message retrieval by listening to sound files attached to email Simultaneous ringing Never miss an important call when all phones ring at once Sequential ringing Efficiently manage inbound call flow for client services or sales groups Time of day rules Customize ringing so users can be accessible when they want to be Online call manager Easy-to-use web interface to make calls, customize features and maintain phonebooks
  • 16. Polycom Handsets and Conference Phones SoundPoint IP 335 SoundPoint IP 450 SoundPoint IP 550 SoundPoint IP 560 SoundPoint IP 650 SoundPoint IP 670 SoundPoint IP 650 SoundPoint IP 670 Expansion Module Expansion Module SoundStation IP 5000 SoundStation IP 6000 SoundStation IP 7000
  • 17. HD Voice by Comparison Frequency Range HD Voice 150Hz 7kHz Frequency Range of Traditional Handsets 300Hz 3.4kHz Frequency Range of the Human Voice 80Hz 14 kHz
  • 18. Putting Together a Deal – Main Components • Dedicated Internet Access – T1, DS3 Ethernet, SONET • Seats – Premium: Full set of features, unlimited US & Canada inbound & outbound usage – Basic – Unlimited: Basic features for everyday use. Unlimited US & Canada inbound & outbound usage – Basic: Basic features for everyday use. Unlimited inbound, metered outbound usage – Companion: Limited features for common area phones. Unlimited inbound, metered outbound usage. • Phones – Polycom SoundPoint IP series phones: 335, 450, 550, 560, 650, 670, 650 extension module, 670 extension module – Polycom SoundStation IP series conference phones: 5000, 600 , 7000
  • 19. Putting Together a Deal – Extras • Minute bundles: Purchased in bulk to be shared among seats with metered usage to save on per-minute costs. • Toll free minute bundles: Purchased in bulk to save on per-minute costs. • Account/authorization • Hunt group codes • Remote users • Attendant console • Shared call appearance • Auto attendant • Toll free number • Director listing • Virtual DID • E-911 • Standalone voicemail • Fax to email
  • 20. Hosted Voice Pricing 2 Year Term 3 Year Term Phone Companio Basic Basic- Premiu Companio Basic Basic- Premium n Unlimite m n Unlimite d d SoundPoint $22.95 $26.95 $34.95 N/A $20.95 $24.95 $32.95 N/A IP 335 SoundPoint $25.95 $29.95 $37.95 $41.95 $23.95 $27.95 $35.95 $39.95 IP 450 SoundPoint $27.95 $31.95 $39.95 $43.95 $24.95 $28.95 $36.95 $40.95 IP 550 SoundPoint $32.95 $36.95 $44.95 $48.95 $28.95 $32.95 $40.95 $44.95 IP 560 SoundPoint $32.95 $36.95 $44.95 $48.95 $28.95 $32.95 $40.95 $44.95 IP 650 SoundPoint $38.95 $42.95 $50.95 $54.95 $32.95 $36.95 $44.95 $48.95 IP 670
  • 21. Hosted Voice Pricing 2 Year Term 3 Year Term Phone Companio Basic Basic- Premiu Companio Basic Basic- Premium n Unlimite m n Unlimite d d SoundStati $38.95 $42.95 $50.95 $54.95 $36.95 $40.95 $48.95 $52.95 onIP 5000 SoundStati $52.95 $56.95 $64.95 $68.95 $43.95 $47.95 $55.95 $59.95 onIP 6000 SoundStati $61.95 $65.95 $73.95 $77.95 $55.95 $59.95 $67.95 $71.95 onIP 7000 Expansion Modules 2 Year Term 3 Year Term SoundPointIP 650 Expansion $10.00 $9.00 Module SoundPointIP 670 Expansion $11.00 $10.00 Module
  • 22. Minute Bundles Outbound Toll-Free Bundle Cost Per Minute Cost Bundle Cost Per Minute Cost 1,000 $0.028/minute $28.00 1,000 $0.037/minute $37.00 2,500 $0.027/minute $67.50 2,500 $0.035/minute $87.50 5,000 $0.025/minute $125.00 5,000 $0.033/minute $165.00 7,500 $0.023/minute $172.50 7,500 $0.031/minute $232.50 10,000 $0.021/minute $210.00 10,000 $0.029/minute $290.00 25,000 $0.019/minute $475.00 25,000 $0.027/minute $675.00 50,000 $0.017/minute $850.00 50,000 $0.025/minute $1,250.00 >50,000 ICB ICB >50,000 ICB ICB
  • 23. Ancillary Charges Feature Monthly One-Time Account/authorization codes – per group $5.00 $10.00 Attendant console – up to 200 users $99.00 $50.00 Auto attendant – per level $19.00 $25.00 Directory listing $3.00 $10.00 E911 – main service location $3.00 E911 – additional location $3.00 Hunt Group – each $5.00 $10.00 Remote users $5.00 Shared call appearance (Not available with Companion seat) $5.00 $10.00 Toll-free number $3.00 Ported toll-free number $3.00 Virtual DID (Not available with Companion seat) $5.00 $10.00 Ported virtual DID (Not available with Companion seat) $5.00 $10.00 Standalone voicemail $10.00 $2.00
  • 24. Hosted Pricing – n-Tellipro Choose lease to avoid up- front charges for handsets and conference phones
  • 25. Mix & match seat types for the optimum client solution Nitel can also provide POTS for fax machines, elevator lines, alarms, etc. Specify equipment to accompany each seat
  • 26. Hosted Pricing – n-Tellipro Specify additional features and minute bundles Specify phone number requirements
  • 28. n-Tellivoice Hosted Voice and SIP Trunking Complete Quality Dependability Support Coverage End-to-End Ecosystem
  • 29. A Reliable Ecosystem n-Tellivoice “ecosystem” includes: • Handsets & • PBX features conference phones • Professional • Router installation • Dedicated Internet • 24x7 NOC access (with end-to- • Mobile/web access end QoS) to advanced network • Trunking monitoring, billing & troubleshooting Ensures interoperability among components, which means simplified troubleshooting.
  • 30. Quality End-to-end QoS over the Nitel network ensures priority for voice traffic. End-to-end QoS eliminates: • Jitter • Echo • Choppiness
  • 31. Dependability • All equipment under warranty with 24-hour replacement for life of customer.
  • 32. Client Support • Provisioning manager: pre-install project management • Account manager: post-install support • Accurate billing with quick dispute resolution • 24x7x365 NOC – US based – Staffed by network technicians, not call center operators – Processes focused on frequent communication and rapid restoration • Self-service network visibility, trouble management and billing through mobile app and web portal
  • 33. MyNitel Mobile App • Get advanced network monitoring information by location, device or interface. • Enter a trouble ticket or view progress on existing tickets • View recent invoices and retrieve remittance data • Access your account manager’s contact details • View an escalation list
  • 34. MyNitel Web Portal Easy to use web portal for advanced monitoring, billing and ticket and account management.
  • 35. Coverage •Nationwide coverage with competitive rates. •Expertise in rural areas •Now through November 30, 2012, receive up to 2x MRR bonus.
  • 36. Access the Partner Extranet for Order Forms and Sales Collateral Contact your channel manager for access to the Nitel Partner Extranet.