this is an example of the quality management at one of the orginzation in FIJI who practices quality.have a lokk frndzz

1. MGT702-Total Quality
Management
Seminar Presentation
Vinitesh kumar
2009005431

2. TQM Practices
@

3. Introduction
 In TQM the focus has a wide view not
only to quality of products but also to
quality of all issues within an
organization.
 British American Tobacco (Fiji) Ltd.
manufactures cigarettes. The
company is based in Suva, Fiji and
operates as a subsidiary of British
American Tobacco plc.

4. Introduction
 BAT is world's most international
tobacco group, with quality brands
sold in more than 180 markets and a
responsible approach to doing
business from crop to consumer.
 The business was formed in 1902, as a
joint venture between the UK’s Imperial
Tobacco Company and the American
Tobacco Company founded by James
‘Buck’ Duke.

5.  British American Tobacco has been
in business for more than 100 years,
trading through the turbulence of
wars, revolutions and
nationalizations as well as all the
controversy surrounding smoking.
 Our goals are to grow our brands and
the value of the business, to improve
productivity and to embed the principles
of corporate responsibility around the
Group.

6. aims
 The main aim of this
seminar presentation is
to see how TQM practices
are used by British
American Tobacco and
how it benefits them.

7. objective
 Toidentify the TQM practices at
British American Tobacco .
 How this practices benefits
British American Tobacco.
 What are the Business awards
of British American Tobacco in
recent years.

8. Methodology
 Internet research
 Talona session with the Factory
Manager of British American Tobacco ,
Mr. Naidu

9. Findings
TQM is an integrative philosophy of
management for continuous
improvement of the quality of products
and processes in a organization. At
BAT TQM is looked as a holistic
approach to long-term success that
views continuous improvement in all
aspects of an organization.
 British American Tobacco uses two main
TQM Practices at there organization:
 Quality circles
 5 S programme.

10. Quality Circles @
 Quality circle is a component of TQM for
improving quality.
 The term quality circles derives from the concept
of PDCA (Plan, Do, Check, Act) circles
developed by Dr. W. Edwards Deming.
 A quality circle at BAT is composed of group
workers under the leadership of their
supervisor (each with a elected team leader),
who are trained to identify, analyze and solve
work-related problems and present their
solutions to management in order to improve
the performance of the organization, and
motivate and enrich the work of employees.

11.  Quality circles at TQM are performed
by the - 6 teams working at different
projects as part of continuous
programme.

12. 5s @
 BAT is also using 5s towards quality.
 The Five S program focuses on
having visual order, organization,
cleanliness and standardization. The
results you can expect from a Five S
program are: improved profitability,
efficiency, service and safety.

13.  Sort - the first step in making things
cleaned up and organized
 Set In Order - organize, identify and
arrange everything in a work area
 Shine - regular cleaning and
maintenance
 Standardize - make it easy to maintain -
simplify and standardize
 Sustain -maintaining what has been
accomplished.
 For BAT 5s is also a part of their vision of
being world class.

14. British American Tobacco in
Fiji Business Excellence
Awards
Fiji Business
Excellence Prize
2000-2006
Awards
Achievement in
Business Excellence
through Quality
2000-
Management Award
2006

15. Business Awards @ BAT
 GOLD Award 2010 national Quality
Convention
 SILVER Award 2010 national Quality
Convention
 Bronze Award 2010 national Quality
Convention
 Apart from that we were accredited
with 5 S model company last year..

16. Recommendation
 From my point of view I would like to
say that the organization should
implement more plans for quality
improvement.
 They should bring up continuous
improvement program.
 They should also have customer
feedback approach in they system to
gain more in practicing Total Quality
Management.

17. Conclusion ,British
To conclude I like to say that

American Tobacco are well versed with
TQM approaches and practices at there
organization. Although being a subsidiary
company operating in the country they
are doing well in achieving a quality
standards in the country.
 There workers and the managers of
each department are working hand in
hand to achieve the better quality at the
organization and by doing this they are
awarded with the business awards every
year.