The document provides an introduction to ISO 9001:2008, including its history and key concepts/requirements. It discusses that ISO, the International Organization for Standardization, develops voluntary international standards to facilitate global trade. ISO 9000 quality standards focus on quality management systems rather than products. The history of ISO 9001:2008 is then reviewed, tracing from early military/aerospace standards in the 1950s-60s to the development of the ISO 9000 series based on BS 5750 in 1979. Key requirements of the current ISO 9001:2008 standard are that it specifies requirements for an effective quality management system to improve customer satisfaction and ensure continual improvement.

2. Objectives
•Introduction to ISO 9001:2008
•History of ISO 9001:2008
•Concepts and Requirements of ISO 9001:2008
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3. What is ISO ?
•International Organization for Standardization) is the world’s largest developer of voluntary International Standards.
•International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective.
•Developed through global consensus, they help to break down barriers to international trade
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4. What is ISO ?
•The word “ISO” is NOT an acronym for the organization, but is derived from the Greek word “Isos” meaning Equal.
•ISO = International Organization for Standardization
•ISO 9000 – Quality Standards focus on the “System” and not the “product”
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5. What is ISO ?
•World's largest develop and publisher of International Standards
•Began its official function on 23rd February 1947
•Headquarters is located in Geneva, Switzerland
•ISO is a non-governmental organization that forms a bridge between the public and private sectors
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6. What is ISO ?
ISO’s purpose is to promote the development of standardization with the view to facilitating the international exchange of goods and services by providing a single set of standards that people and businesses all over the world will recognize and respect
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7. What is ISO 9000 ?
•The Term ISO 9000 has two different meanings: It refers to a single standard (ISO 9000) and it refers to a set of three standards (ISO 9000, ISO 9001 and ISO 9004)
•ISO 9000 discusses definitions and terminology and is used to clarify the concepts used by the ISO 9001 and ISO 9004 standards
•ISO 9001 contains requirements and is often used with the intent of certification
•ISO 9004 details a set of guidelines and in used to achieve sustained success
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8. History of ISO 9000
•ISO 9000 developed out of BS 5750 in 1979 through a standard published by British Standards Institution (BSI) and was initially used only in manufacturing industries
•The first quality standard for military procurement was established by Unites States, and so the history of ISO 9000 can be traced back to Mil-Q-9858a from 1959
•By 1962, National Aeronautics and Space Administration (NASA) developed its quality system requirements for suppliers
• Allied Quality Assurance Procedures (AQAP) specifications for the procurement of equipment's was accepted by North Atlantic Treaty Organization (NATO) in 1965
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9. History of ISO 9000
•During the 1970’s, the first UK Standard for quality assurance and guidelines for quality assurance was published by BSI, BS 9000 and BS 5179 respectively
•In 1979, BSI a series of standards for use by manufacturing companies which were enforced through assessments and audits called BS 5750
•ISO adopted the BS 5750 Standard without any alterations and published it under the name ISO 9000 in 1988
•ISO in 1994, revised the ISO 9000 Standard and proceeded to publishing it on a global scale
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10. 8 Management Principles
The ISO 9000 series is based on the 8 quality management principles:
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision-Making
Mutually Beneficial Supplier Relationships
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11. ISO 9001:2008 Standard
•On November 14th, 2008 the latest edition of ISO 9001:2008 was published by the International Organization for Standardization (ISO)
•This is the fourth edition of the ISO 9001 Standard
•The First edition was published in 1987
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12. What is ISO 9001:2008
•ISO 9001:2008 is the internationally recognized standard for quality management systems
•ISO 9001:2008 details requirements for introducing and maintaining a quality management system within an organization
•Aims to improve the process of customer satisfaction through effective implementation of the system
•Aims to achieve continual improvement
•Provides assurance of conformity
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13. End of Section 1 Bibliography http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm http://en.wikipedia.org/wiki/ISO_9000 ISO 9001:2008 Quality Management Systems Standard
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