1. Nicholas S.Riggins
1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  nicholasriggins@gmail.com
Military/ Veteran ______________________________________________________________
United States Air Force (Honorable Discharge), 2001-2008
Management Summary _________________________________________________________
 Strong Leader, experienced manager with excellent track record in business, non-profit,
government and education.
 Skilled communicator and motivator, excellent in fostering internal and external
partnerships, including executive, peer and suborniate relationships, and board of directors.
 Twelve-year track record of leadership in education, military, and non-profit.
 Longtime community volunteer, having served on several boards of directors and
committees.
 Excellent in fostering internal and external partnerships.
 Built teams, process and operating procedures for newly developed program.
 Accustomed to managing local, regional, and national relationships to ensure program
strategies were implemented.
 Demonstrated history of producing accurate and timely reports to grant funders.
 Competent to easily transcend cultural differences and work with Executive Leadership.
 Excellent team-building skills, team member involvement, and knowledge of government
regulations.
 Well rounded experience in project management, staff development, and strategic planning.
Employment History ___________________________________________________________
2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC
2012- present: Manager, Centralized Intake and Program Support,
 Leads the design, implementation and management of the agency’s centralized processing
system. This includes process improvement and management, analytics, reporting and
procedure creation. Continues in advisory capacity for Veterans Program.
 Developed strategy for process implementation for newly developed organizational program.
 Worked cross-functional with senior leadership, subordinates and other senior managers to
accomplish business goals.
 Provided strategic vision, innovative leadership, and orchestrated policy formulation and
decision making, including the supervision of an average of 10 employees.
 Coordinate and deliver professional development plans for program support staff.
2012 -present: Queen City Veterans – Charlotte, NC
2012- present: Managing Partner
 Provided organization vision, communication and strategic plans for company development.

2. Nicholas S. Riggins
 Designed and created cutting-edge website that allows Veteran service providers to
communicate with local Veteran population.
 Leads the design, implementation and management of Queen City Veteran, Lp.
 Established and maintain existing website design and content.
2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC
2010- 2012: Veteran Evaluator, Operation Independence
 Worked in highly visible role with both internal and external customers; including
Congressional and Department of Defense officials.
 Designed and delivered series of presentations to local businesses, national companies
and associations.
 Worked on a team to develop Goodwill’s Operation Independence program for
Veterans.
 Cross functional team player in helping build the relationship management process
structure.
 Achieved stakeholder support by fostering and developing relationships with financial
institutions, Community agencies and foundations.
 Acquired, managed and maintained relationships to assure positive image of
organization program.
2008 -present: Habits of Heroes – Charlotte, NC
2008 – present: Published Author, Facilitator, Small Business Owner
 Designed, published and implemented a five week Leadership and Personal Success
program.
 Professionally developed, implemented and delivered educational workshops to
diverse groups of military members.
 Existing network of local, regional and national contacts to include local leadership experts.
 Communicated program initiatives to Departments, organizational Executives, the President
and board members.
 Built and maintained strong relationships with business and civic leaders in the region.
2009 - 2010: Brisbane Academy – Charlotte, NC
 Developed lessons plans that utilized technology in the classroom and assigned
projects that are meaningful and relevant to student achievement.
 Created clearly defined classroom expectations and objectives that included specific
rewards and consequences to effectively manage behavior.
 Establish and maintain positive relationships with administrators, colleagues and
teachers that foster an environment of open communication and support.
2001 - 2008: United States Air Force – Various Armed Forces Locations
1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  nicholasriggins@gmail.com
Page 2

3. Nicholas S. Riggins
2001-2008: Non-Commissioned Officer
 Prepared reports for management and senior level leadership under tight deadlines.
 Responsible for design and implementation of the change management process for Traffic
Management office.
 Led all aspects of day-to-day operations for front-office operations and provided impeccable
customer service; raised customer satisfaction from 50% to 90%.
 Developed Standard Operating Procedures for divisional unit resulting in increased
employee efficiency, decreased wait time, and decrease in manpower needed.
 Created and Implemented Continuity Procedure to ensure consistent program
operations.
Education ____________________________________________________________________
PFEIFFER UNIVERSITY – Charlotte, NC
Master’s in Business Administration (MBA), 2011
Masters in Organizational Leadership (MSL), 2011
WAYLAND BAPTIST UNIVERSITY – Plainview, TX
Bachelor’s in Occupational Education (BS), 2009
COMMUNITY COLLEGE OF THE AIR FORCE – Maxwell Air Force Base, AL
Associate’s Degree in Transportation, 2006
Professional Coursework _______________________________________________________
Process Improvement, Strategic Management, Organizational Change Management,
Organizational Leadership, High Performance Teams, Ethical Behavior & Employment Law,
Managing a Diverse Workforce, Negotiations & Conflict Resolution, Organizational Behavior,
and Communications
Community Development _______________________________________________________
Grameen Charlotte-Fundraising Committee, Charlotte NC, 2010 – present
North Carolina Veterans Business Association – Board Member, Charlotte NC, 2011 – present
Personal Summary _____________________________________________________________
Native North Carolinian, raised in Saint Pauls, NC. Married to Brandi Riggins. Father to Nickolas
(8), Harmoni (10). Proud Air Force Veteran. I enjoy helping people, personal growth and
development, being outdoors, and family activities.
Other activities include:
 Hobbies: Reading, drawing, painting, writing, and landscaping
 Blogging (www.nicholasriggins.com)
 Youth Empowerment
1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  nicholasriggins@gmail.com
Page 3

4. Strengths Based Leadership Page 1 of 1
Strengths Based Leadership
Gain insights into your unique leadership strengths
The path to great leadership starts with a deep understanding of the strengths you bring to the
table. Your results to the leadership version of the Clifton StrengthsFinder yield an in-depth
analysis of your strengths to lead, including how your top five strengths sort into the four
domains of leadership strength. You can also explore strategies for leading others based on
their unique strengths and learn about how you can meet the basic needs of those who look to
you for leadership.
Here you will find convenient access to all the Strengths Based Leadership activities, reports,
and resources available to you.
https://strengths.gallup.com/en-us/private/sbl/sblhome.aspx 8/17/2012

5. Brief Theme Descriptions Strengths
!
!
Command
People who are especially talented in the Command theme have
presence. They can take control of a situation and make decisions.
Futuristic
People who are especially talented in the Futuristic theme are
inspired by the future and what could be. They inspire others with
their visions of the future.
Individualization
People who are especially talented in the Individualization theme
are intrigued with the unique qualities of each person. They have a
gift for figuring out how people who are different can work together
productively.
Relator
People who are especially talented in the Relator theme enjoy close
relationships with others. They find deep satisfaction in working
hard with friends to achieve a goal.
Responsibility
People who are especially talented in the Responsibility theme take
psychological ownership of what they say they will do. They are
committed to stable values such as honesty and loyalty.
Copyright © 2000, 2005-2007 Gallup, Inc. All rights reserved. Gallup®, StrengthsFinder®,
Clifton StrengthsFinder®, and the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc. 1

6. Strengths-Based Leadership Report
(with your personalized Strengths Insights)
© 2000, 2006-2012 GALLUP, INC. ALL RIGHTS RESERVED.

7. Strengths-Based Leadership Report
SURVEY COMPLETION DATE: 08-17-2012
Leader: Nicholas Riggins
Gallup found that it serves a team well to have a representation of strengths in each of the four
domains of leadership strength: Executing, Influencing, Relationship Building, and Strategic Thinking.
Instead of one dominant leader who tries to do everything or individuals who all have similar
strengths, contributions from all four domains lead to a strong and cohesive team. This doesn't mean
that each person on a team must have strengths exclusively in a single category. In most cases, each
team member will possess some strength in multiple domains.
According to our latest research, the 34 Clifton StrengthsFinder themes naturally cluster into these
four domains of leadership strength. See below for how your top five themes sort into the four
domains. As you think about how you can contribute to a team and who you need to surround yourself
with, this may be a good starting point.
Your Top Five Clifton StrengthsFinder Themes
Relationship
Executing Influencing Strategic Thinking
Building
Responsibility Command Individualization Futuristic
Relator
Your Personalized Strengths Insights
Futuristic
Driven by your talents, you think intensely to conceive vivid mental images of the future. Many
individuals lack your ability to envision what will be possible in the coming months, years, or decades.
As a result, they regularly rely on you to do this visioning for them. Chances are good that you think a
lot about the coming months, years, or decades. You gravitate to projects and study subjects that
promise to shape the future. You enjoy talking about possibilities that exist only in your imagination.
360579189 (Nicholas Riggins) 1
© 2000, 2006-2012 Gallup, Inc. All rights reserved.

8. You probably worry about being left behind if what you know and do were no longer valued or
needed. You prefer to be a pioneer and an inventor. Because of your strengths, you feel enthusiastic
about life when you contemplate everything you can accomplish in the coming months, years, or
decades. You probably need to know what the future holds before you can concentrate on today’s
activities. By nature, you create detailed and vivid images of what the future promises. You can
describe it long before others can imagine it. It’s very likely that you intentionally take steps to be the
mastermind of your own future. You refuse to leave your destiny to chance. You probably resist
placing it in someone else’s hands. You trust your own intelligence and imagination when setting a
direction for your life.
Individualization
Because of your strengths, you provide clarity that helps people know what is wrong and/or what is
not working well. Chances are good that you help people by coordinating activities, schedules,
materials, personnel, or plans. You probably enjoy being the individual who streamlines projects and
processes. Showing others how to be more efficient and effective brings you much satisfaction. By
nature, you can stand in a teammate’s emotional space to gain insights into what that person feels
and/or thinks. You probably have a gift for looking at the world through someone else’s experiences.
You frequently set aside your opinions, ideas, and/or past history to attune yourself to another human
being’s condition. Driven by your talents, you often consider what you need to redesign, refurbish,
replace, or revise. You intentionally study how individuals think, feel, behave, and/or react to your
ideas for doing things better. Instinctively, you are a good partner for someone who struggles to
decide what is most important. With your assistance, people can outline what to do first, second, third,
and so on. You probably help individuals narrow down their long lists of tasks and opportunities. Once
priorities are finalized, you push, pull, coax, cajole, or urge the person to concentrate on only the
targets that deserve full-time attention.
Responsibility
Because of your strengths, you ordinarily feel very good about yourself and life in general when you
keep all the promises you have made to yourself and others. Chances are good that you find it difficult
to extinguish your impulse to work hard. Your feelings of personal accountability mean you set few
limits for yourself. Instead of watching the clock, you can completely lose track of time when
immersed in simple or complex projects. Disregarding your official work schedule, you probably have
stayed late or arrived early to finish your assignments. You always know you will somehow
accomplish what you said you would do. It’s very likely that you prepare for assignments by reading
extensively. Your capacity for pulling together information from books, publications, correspondence,
notes, or Internet sites serves you well. As a result, you often avoid feelings of self-reproach — that is,
blaming yourself for not knowing something you should have known. Driven by your talents, you often
describe your life in favorable terms even though obligations force you to keep working until you reach
your goal. Instinctively, you are a person upon whom others can depend. When you make a promise,
you keep it. You feel obligated to honor your commitments. You do things correctly, accurately, and
properly.
360579189 (Nicholas Riggins) 2
© 2000, 2006-2012 Gallup, Inc. All rights reserved.

9. Relator
Driven by your talents, you normally want to know a lot about the hopes and objectives of each group
member. The more you understand someone, the easier it is for you to establish and sustain a
personal partnership with that individual. Chances are good that you feel life is best when you are
truthful about your talents, skills, education, successes, experiences, or background. You are
determined to dispel illusions you have about yourself and others have about you. This is likely to be
one of your top priorities. As long as you do not pretend to be someone you are not, you are a happier
and healthier human being. It’s very likely that you may welcome opportunities to spend time with
friends who enjoy thinking about the future. Once in a while, they invite you to offer suggestions about
what can and cannot be accomplished in the coming months, years, and decades. Instinctively, you
routinely reduce elaborate or intertwined ideas, processes, legal documents, and/or action plans to
their basic elements. As a result, people usually turn to you for plainspoken, easy-to-understand
explanations. Because of your strengths, you are known for making unintelligible or complex ideas,
plans, procedures, or regulations easy to understand.
Command
Because of your strengths, you understand the proverb “Nothing ventured, nothing gained.” Instead of
choosing the easy and obvious path, you challenge yourself to overreach your goals. With courage
and perseverance, you dare to produce exceptional results. You seldom ask for guarantees of
success. Instead, you boldly forge ahead toward your desired goals. It’s very likely that you can
enliven or stop conversations with your thought-provoking statements, unusual viewpoints, jarring
questions, pointed demands, or candid opinions. You play the devil’s advocate role well. You compel
people to think philosophically about the meaning of good, evil, truth, justice, or happiness. Driven by
your talents, you keep a tight rein on your emotions. You are cautious and reserved. Rather than add
to the drama of a situation, you simply study the facts. You waste little time discussing your own and
others’ feelings. Instead, you consider the evidence. You weigh the consequences of whatever is said
and done. People realize you need time to think. They know your judgment is rarely clouded by
personal feelings or opinions. By nature, you are likely to have a reputation for wanting to succeed, to
be noticed, and to make a good impression on important people. You aim to acquire titles,
promotions, or pay increases. You probably yearn to gain these and other status symbols. Chances
are good that you are known for being realistic and unsentimental. Nonetheless, there are times when
you wish you did a better job of expressing your own feelings and allowing others to voice theirs. The
moment people start getting too emotional, you tend to redirect their attention to practical matters or
objective facts.
360579189 (Nicholas Riggins) 3
© 2000, 2006-2012 Gallup, Inc. All rights reserved.