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Table of content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Live role-playing experience via mobile phones Nob Seki, President & CEO SyncWorld, Inc. (Carnegie Mellon University)
Entertainment in Japan 30 million bored young people But movie & Karaoke customers declining… Young people are looking for new fun! Sing Karaoke Catch a movie  153 135 CAGR -6% 53 49 CAGR -4%
Platform for multiplayer entertainment experiences via data phones Data phones Player Player ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data phones growing 48% annually Million users Source: eTForecast, except Japan’s subscribers estimated by SyncWorld Japan uses 26% of all data phones (60 million data phones) 40 225 730 CAGR 48%
With data phones costing a penny, all teenagers have one Hundreds of models are available… 1¢ 1¢ $25 Email 128 bytes: 3/10 ¢ A color photo: 8 ¢
Data phones are always in their hands On the town Hanging out Subway & trains
Target: teens & young adults with data phones Japan: 25 million Gen X&Y users Tokyo: 10 million Gen X&Y users Tokyo
New generation cell phone: Data phone 1. High-speed 8. Harmonized Ring tones 2. Built-in digicam 3. Video conference 7. Electronic Payment 9. Digital Music 10. GPS Proximity 4. Email/ Scheduler 5. Web 6. Java™ Extremely reliable network (email delivered in 5 sec)
Delivering a scenario via reliable cell phone network  Delivering missions  Reporting keys  Communicating within the team Mission Solve the mystery of Easter Island Email network (on mobile) Any idea on this statue?
Networks combine content & sponsors Audience/Consumers Televisions Movie content Advertisers & Sponsors Networks TV Movie programs Regular programs
SyncWorld creates a network for game scenarios Audience/Consumers TV Cable Data phones Network Advertisers & Sponsors Game scenarios Premium scenarios Monthly scenarios
Integrate advertising into scenarios ,[object Object],[object Object],[object Object],[object Object],[object Object],See  CNN.com  & solve issue Mission #2 The clue is…  Feel thirsty? Captain, we are …  ,[object Object],[object Object],[object Object],Vending machines Billboards
Marketing stage 1: Free memberships seed the market ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing stage 2: Monthly memberships develop paying customers Can you play “the Game” with us? I’m not a member, but wait a minute. So let’s play! ,[object Object],[object Object],[object Object],[object Object],[object Object],Select service Games:  1.SyncWorld  2. … Welcome! You play 1. free? 2. paid? Sign up for paid service? ($2.5/month) 1.yes  2.no Press   Press   Press  
Marketing stage 3: Premium annual memberships increase commitment ,[object Object],[object Object],[object Object],[object Object],…  to find a birthday treasure box Explore Tokyo …
Value proposition for partners Phone makers get demand for new technologies Advertisers get ideal consumers for advertising Mobile carriers get increased data transactions Scenario providers get “one-stop” service in real settings
Potential partners show high interest ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ideal team for this business must have expertise in six areas … Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen
Management Team fits this business Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen Nob: Co-founded an Internet-based entertainment community A.N.D. in 1993 Nob: Designed & developed the business model of Nikkei’s site ITPro Kaori: Experienced consumer product at Japan Tobacco. Leading marketing project for a Ford SUV Nob: Graduated in engineering Covered in high-tech industries Nob: Served as magazine editor in Tokyo & Silicon Valley since 1994 Nob & Kaori: MBA candidates at CMU. Completed the Entre. course at London Business School (LBS) Nob, co-founder & CEO Kaori, co-founder & VP Marketing
Experienced advisors in key areas fully support management team Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen “ Cyber Elite” selected by Time Magazine Founder & CEO of a high-tech incubator Neoteny Based in Silicon Valley & professor at Cornell Author of  High Tech Start Up Co-founder of a marketing firm MJ 15 year experience in consumer marketing Taka Kitamura John Nesheim Joi Ito
Four familiar barriers to entry Reputation rating (eBay) Friend network (AOL Instant Messenger)  Customer database Partnerships (TV networks) Technology platform (PlayStation) Real-world platform (Disneyland)  Integrated network/platform Social network for young people (Karaoke) Grass-root, community oriented (Linux)  Branding  Team expertise Right mix of management & advisors
Four revenue sources generate $89M in 2007 US$ in Millions Operating Income 25% ($25M) Advertising 18% ($16M) Outsourcing 20% ($18M) Commissions 37% ($33M) Registration & play fees
34x projected return to early investors Stage 1 Early adopters  Stage 2 Paying customers 2002 2003 Stage 3 Long-term commitment Organization Infrastructure Milestones Free members: 50,000 Paid members:  2,500  Round A (Aug/02):  $2.5M Projected return:  33.78x Round B (May/03):  $4M Projected return:  16.89x
Exit: Tokyo is an active market  M&A ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four components of success  Vast market opportunity  Diversified revenue stream  High barriers-to-entry  The team that fits the business
Q & A: You may want to ask … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supporting slides follow Sync a world you want to play ™
Business model Four revenue sources ,[object Object],[object Object],[object Object],Monthly member Premium member Create scenarios Exploit our infrastructure “ I’d like to teach the world to play” “ Just play it” ,[object Object],[object Object],4: Sponsors Advertisers ,[object Object],[object Object],3: Corporate Customers ,[object Object],[object Object],1: Individual customers ,[object Object],2: Scenario providers
SyncWorld’s IT platform helps game experiences and marketing Scenario Server Game Database Customer Database Scenario Providers VARs Resellers End users Game scenarios Tricoder Web Chat Billing Marketing (CRM) Ads management Running scenarios Managing client devices Individual/ team results Peer feedback Acquired skills CRM system GAME system SyncWorld Platform
Platform (2) Site Operation supports players at front-end and back-end Call Center Customer Supports Game Masters Players Facilitators Navigate players Check sites Front-end back-end ?
Target: teens & young adults Data phone & portable game users Japan: 5 million Gen X&Y potential users .80 million  (17%) by 2007 .25 million  (16%) by 2007 Tokyo: 2 million Gen X&Y potential users
SyncWorld games are a bargain $6.2 $19.8 $19.4 $14.4
Data transmission cost is insignificant *1 Ginza Big Echo, weekend  *2 In-house game  *3 3 rd  party game $15.0 $19.4 $19.8  *2 $27.8  *3 $6.2 Total cost per month 1 - $19.4 2 hours Karaoke  *1 1 1 4 Play frequency 2 hours 2 hours 1 hour Typical duration 38¢ (48 msgs) 10¢ (12 msgs) 19¢ (24 msgs) 5¢ (6 msgs) Messages b/w team - $15 Movie 40¢ (5 pics) 40¢ (5 pics) 24¢ (3 pics) 24¢ (3 pics) Pictures 48¢ (24 msgs) 10¢ (12 msgs) 24¢ (12 msgs) 5¢ (6 msgs) Messages from/to host $1.8 $1.0 Data cost $2.0 $2.5 Monthly subscription $16 $24 - One time play fee On-site game Monthly game
Free members account for 17%, paid for 16% of targeted customers Monthly members Free members Premium members ,[object Object],[object Object],[object Object],[object Object],People in thousands
Target teens & young adults: 5 million in Japan & 2 million in Tokyo Data phone users …  20.1% of them are active mobile phone game players Source: Telecommunications Carriers Association, NTT DoCoMo, and CESA 2001 Survey 50.4% are teens & young adults … 50 million in Japan 5 million  targeted users in Japan 20 million in Tokyo 2 million  targeted users in Tokyo
Positioning: Through Niche followed by expansion like Netscape Game Social Entertainment ,[object Object],[object Object],[object Object],Low High ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exposure to other people ,[object Object],[object Object],[object Object],SyncWorld ,[object Object],[object Object],[object Object]
Growth strategy Expand applications to other industries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Growth strategy: Expand partnerships that start their own experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expand advertising partnerships  ,[object Object],[object Object],[object Object],[object Object],We increase visiting customers
Weave ads into plots  Get ads before posted Ad posting ,[object Object],[object Object],Advertisers Scenario delivery ,[object Object],[object Object],Decoding & messaging Processing new events
Japan: Heart of new entertainment that the world does enjoy Cartoons Karaoke Electronic games Data phones?
International expansion depends upon countries’ readiness     Infrastructure       Consumers      Corporate Asia Europe North America
Customer acquisition cost: $50 to 30 Average CLV = $890 Customer acquisition cost (weighted average) Customer Lifetime Value (CLV) Premium member: $1,200 Monthly member: $  270 Average of the mix: $  890
Monthly expenses
Monthly expenses R&D, S&M, Customer Support & GA R&D Sales & Marketing Customer Support Administration
Monthly payroll R&D Sales & Marketing Customer Support Administration US$
Headcount: R&D and S&M  R&D Sales & Marketing Customer Support Headcount Administration
Value proposition to mass media Help them reach the audience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Advantages against partners Ad agencies Mobile carriers Game publishers          On-site staff operation  Expertise in the latest technology    Two-way relationship w/consumers Expertise in media & advertising Independence of infrastructure
Mobile carrier revenues moving to data services worldwide 100,000 120,000 140,000 160,000 180,000 0 20,000 40,000 60,000 80,000 US$ in millions 1998 1999 2000 2001 2002 2003 2004 2005 Service/Application Driven Data Voice Source:  ARC Group
3 rd  parties get 192% ROI in creating a game to SyncWorld … Game working rate:  90%  80%  70% 317% ROI 192% 104% US$ in Millions R&D Marketing Profit
60 corporate customers in 2007 Mostly through sales channels Direct sales Thru sales channels ,[object Object],[object Object]
Premium scenarios are played constantly Players of Premium scenarios Premium members ,[object Object],[object Object],[object Object]
Break-even in 12 months Premium members generate $790/year Base case Aug/03 (12 months) Profit  (Loss) $ (000) Total paying users Worse case Jan/04 (17 months) 0 (100) (200) (300) (400) 300 200 100 Annual net profit @Premium:  $790 (86%) @Monthly:  $180 (60%) Monthly:   1,930 Premium: 3,860 Monthly:  18,894 Premium:  0
Cumulative cash positive in 36 months reaches $43 million by 2007 US$ in Millions Aug/2005 (36 months)
Cash flow gets positive in 13 months 6 month cyclic business US$ in Millions 6 month weighted average Cash flow from operations Positive Sep/2003 (13 months)
Cash position is sensitive to 6 month cyclic business US$ in Millions Server renewal Server extension
Game scenario sales are seasonal Assume similar pattern to real data Real data of 2000 game sales
Target: teens & young adults Data phone & portable game users Japan: 5 million Gen X&Y potential users .80 million  (17%) by 2007 .25 million  (16%) by 2007 Tokyo: 2 million Gen X&Y potential users
Portable games dominate market Source: CESA, game devices sold in units in Japan and North America, 2000 Portables PlayStation2 PlayStation Nintendo64 Dreamcast Japan not only in Japan but also U.S. PlayStation PlayStation2 Nintendo64 Dreamcast Portables PlayStation2 PlayStation Nintendo64 Dreamcast U.S.
Karaoke: Decline not due to recession Karaoke stores Karaoke visitors Recession started

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SyncWorld Business Plan

  • 1.
  • 2. Live role-playing experience via mobile phones Nob Seki, President & CEO SyncWorld, Inc. (Carnegie Mellon University)
  • 3. Entertainment in Japan 30 million bored young people But movie & Karaoke customers declining… Young people are looking for new fun! Sing Karaoke Catch a movie 153 135 CAGR -6% 53 49 CAGR -4%
  • 4.
  • 5. Data phones growing 48% annually Million users Source: eTForecast, except Japan’s subscribers estimated by SyncWorld Japan uses 26% of all data phones (60 million data phones) 40 225 730 CAGR 48%
  • 6. With data phones costing a penny, all teenagers have one Hundreds of models are available… 1¢ 1¢ $25 Email 128 bytes: 3/10 ¢ A color photo: 8 ¢
  • 7. Data phones are always in their hands On the town Hanging out Subway & trains
  • 8. Target: teens & young adults with data phones Japan: 25 million Gen X&Y users Tokyo: 10 million Gen X&Y users Tokyo
  • 9. New generation cell phone: Data phone 1. High-speed 8. Harmonized Ring tones 2. Built-in digicam 3. Video conference 7. Electronic Payment 9. Digital Music 10. GPS Proximity 4. Email/ Scheduler 5. Web 6. Java™ Extremely reliable network (email delivered in 5 sec)
  • 10. Delivering a scenario via reliable cell phone network  Delivering missions  Reporting keys  Communicating within the team Mission Solve the mystery of Easter Island Email network (on mobile) Any idea on this statue?
  • 11. Networks combine content & sponsors Audience/Consumers Televisions Movie content Advertisers & Sponsors Networks TV Movie programs Regular programs
  • 12. SyncWorld creates a network for game scenarios Audience/Consumers TV Cable Data phones Network Advertisers & Sponsors Game scenarios Premium scenarios Monthly scenarios
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  • 17. Value proposition for partners Phone makers get demand for new technologies Advertisers get ideal consumers for advertising Mobile carriers get increased data transactions Scenario providers get “one-stop” service in real settings
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  • 19. Ideal team for this business must have expertise in six areas … Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen
  • 20. Management Team fits this business Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen Nob: Co-founded an Internet-based entertainment community A.N.D. in 1993 Nob: Designed & developed the business model of Nikkei’s site ITPro Kaori: Experienced consumer product at Japan Tobacco. Leading marketing project for a Ford SUV Nob: Graduated in engineering Covered in high-tech industries Nob: Served as magazine editor in Tokyo & Silicon Valley since 1994 Nob & Kaori: MBA candidates at CMU. Completed the Entre. course at London Business School (LBS) Nob, co-founder & CEO Kaori, co-founder & VP Marketing
  • 21. Experienced advisors in key areas fully support management team Entertainment Media/ad experience Consumer marketing Technology Strong networking Business acumen “ Cyber Elite” selected by Time Magazine Founder & CEO of a high-tech incubator Neoteny Based in Silicon Valley & professor at Cornell Author of High Tech Start Up Co-founder of a marketing firm MJ 15 year experience in consumer marketing Taka Kitamura John Nesheim Joi Ito
  • 22. Four familiar barriers to entry Reputation rating (eBay) Friend network (AOL Instant Messenger)  Customer database Partnerships (TV networks) Technology platform (PlayStation) Real-world platform (Disneyland)  Integrated network/platform Social network for young people (Karaoke) Grass-root, community oriented (Linux)  Branding  Team expertise Right mix of management & advisors
  • 23. Four revenue sources generate $89M in 2007 US$ in Millions Operating Income 25% ($25M) Advertising 18% ($16M) Outsourcing 20% ($18M) Commissions 37% ($33M) Registration & play fees
  • 24. 34x projected return to early investors Stage 1 Early adopters Stage 2 Paying customers 2002 2003 Stage 3 Long-term commitment Organization Infrastructure Milestones Free members: 50,000 Paid members: 2,500 Round A (Aug/02): $2.5M Projected return: 33.78x Round B (May/03): $4M Projected return: 16.89x
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  • 26. Four components of success  Vast market opportunity  Diversified revenue stream  High barriers-to-entry  The team that fits the business
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  • 28. Supporting slides follow Sync a world you want to play ™
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  • 30. SyncWorld’s IT platform helps game experiences and marketing Scenario Server Game Database Customer Database Scenario Providers VARs Resellers End users Game scenarios Tricoder Web Chat Billing Marketing (CRM) Ads management Running scenarios Managing client devices Individual/ team results Peer feedback Acquired skills CRM system GAME system SyncWorld Platform
  • 31. Platform (2) Site Operation supports players at front-end and back-end Call Center Customer Supports Game Masters Players Facilitators Navigate players Check sites Front-end back-end ?
  • 32. Target: teens & young adults Data phone & portable game users Japan: 5 million Gen X&Y potential users .80 million (17%) by 2007 .25 million (16%) by 2007 Tokyo: 2 million Gen X&Y potential users
  • 33. SyncWorld games are a bargain $6.2 $19.8 $19.4 $14.4
  • 34. Data transmission cost is insignificant *1 Ginza Big Echo, weekend *2 In-house game *3 3 rd party game $15.0 $19.4 $19.8 *2 $27.8 *3 $6.2 Total cost per month 1 - $19.4 2 hours Karaoke *1 1 1 4 Play frequency 2 hours 2 hours 1 hour Typical duration 38¢ (48 msgs) 10¢ (12 msgs) 19¢ (24 msgs) 5¢ (6 msgs) Messages b/w team - $15 Movie 40¢ (5 pics) 40¢ (5 pics) 24¢ (3 pics) 24¢ (3 pics) Pictures 48¢ (24 msgs) 10¢ (12 msgs) 24¢ (12 msgs) 5¢ (6 msgs) Messages from/to host $1.8 $1.0 Data cost $2.0 $2.5 Monthly subscription $16 $24 - One time play fee On-site game Monthly game
  • 35.
  • 36. Target teens & young adults: 5 million in Japan & 2 million in Tokyo Data phone users … 20.1% of them are active mobile phone game players Source: Telecommunications Carriers Association, NTT DoCoMo, and CESA 2001 Survey 50.4% are teens & young adults … 50 million in Japan 5 million targeted users in Japan 20 million in Tokyo 2 million targeted users in Tokyo
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  • 42. Japan: Heart of new entertainment that the world does enjoy Cartoons Karaoke Electronic games Data phones?
  • 43. International expansion depends upon countries’ readiness     Infrastructure       Consumers      Corporate Asia Europe North America
  • 44. Customer acquisition cost: $50 to 30 Average CLV = $890 Customer acquisition cost (weighted average) Customer Lifetime Value (CLV) Premium member: $1,200 Monthly member: $ 270 Average of the mix: $ 890
  • 46. Monthly expenses R&D, S&M, Customer Support & GA R&D Sales & Marketing Customer Support Administration
  • 47. Monthly payroll R&D Sales & Marketing Customer Support Administration US$
  • 48. Headcount: R&D and S&M R&D Sales & Marketing Customer Support Headcount Administration
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  • 50. Advantages against partners Ad agencies Mobile carriers Game publishers          On-site staff operation  Expertise in the latest technology    Two-way relationship w/consumers Expertise in media & advertising Independence of infrastructure
  • 51. Mobile carrier revenues moving to data services worldwide 100,000 120,000 140,000 160,000 180,000 0 20,000 40,000 60,000 80,000 US$ in millions 1998 1999 2000 2001 2002 2003 2004 2005 Service/Application Driven Data Voice Source: ARC Group
  • 52. 3 rd parties get 192% ROI in creating a game to SyncWorld … Game working rate: 90% 80% 70% 317% ROI 192% 104% US$ in Millions R&D Marketing Profit
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  • 55. Break-even in 12 months Premium members generate $790/year Base case Aug/03 (12 months) Profit (Loss) $ (000) Total paying users Worse case Jan/04 (17 months) 0 (100) (200) (300) (400) 300 200 100 Annual net profit @Premium: $790 (86%) @Monthly: $180 (60%) Monthly: 1,930 Premium: 3,860 Monthly: 18,894 Premium: 0
  • 56. Cumulative cash positive in 36 months reaches $43 million by 2007 US$ in Millions Aug/2005 (36 months)
  • 57. Cash flow gets positive in 13 months 6 month cyclic business US$ in Millions 6 month weighted average Cash flow from operations Positive Sep/2003 (13 months)
  • 58. Cash position is sensitive to 6 month cyclic business US$ in Millions Server renewal Server extension
  • 59. Game scenario sales are seasonal Assume similar pattern to real data Real data of 2000 game sales
  • 60. Target: teens & young adults Data phone & portable game users Japan: 5 million Gen X&Y potential users .80 million (17%) by 2007 .25 million (16%) by 2007 Tokyo: 2 million Gen X&Y potential users
  • 61. Portable games dominate market Source: CESA, game devices sold in units in Japan and North America, 2000 Portables PlayStation2 PlayStation Nintendo64 Dreamcast Japan not only in Japan but also U.S. PlayStation PlayStation2 Nintendo64 Dreamcast Portables PlayStation2 PlayStation Nintendo64 Dreamcast U.S.
  • 62. Karaoke: Decline not due to recession Karaoke stores Karaoke visitors Recession started