New 2024 Cannabis Edibles Investor Pitch Deck Template
Customer satisfaction
1.
2. Culture of Accountability example – Microsoft Connect, Listen and Respond examples – Digital vs. IBM, Gimbels vs. Nordstrom Delighted customers = higher revenue & profits Customer responsiveness ≠ customer intimacy What does it take to develop Customer Intimacy?
3.
4. All employees are measured against CPE goals Business functions have CPE Scorecards with goals and metrics New employees are trained in CPE All sales, marketing, and services group employees complete CPE training Employees participate in CPE panels and programs Employees participate in customer visits and build Conditions of Satisfaction (CoS) Groups across Microsoft sponsor CPE culture programs