Arizona Broadband Policy Past, Present, and Future Presentation 3/25/24
Objective Digital Intranet Workshop
1. Engage your organisation
Involving management, staff and IT in your intranet
(re)development project
James Breeze, Chief Experience Officer
Joanna Lewis, Customer Experience Consultant
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8. Basis for requirements
• Context: your business, strategy, goals,
‘next big thing’, technical environment
• Content: content types, volume,
functionality
• Users: user types, how and when they
access content
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10. Techniques for gathering
requirements
• Current web usage and search data
• Stakeholder interviews
• Focus groups
• Ethnographic research
• Surveys
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11. Activity: Requirements
• Write a script for a stakeholder interview
for your intranet project.
• Write a script for a user focus group for
your intranet project.
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13. Communicating your needs
• Requirements report
• Information architecture (IA)
• Wireframes
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14. What to consider for IA
• Primary navigation structure
• Secondary navigation
• Alternative access paths
• Home page content
• Utilities links
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15. Techniques for developing IA
• Brainstorm (within project team)
• Workshop (with key stakeholders)
• Card sorting
– open
– closed
Tip: Use remote card sorting with optimalsort.com
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16. Tools for documenting IA
• MS Word or Excel
• MS Visio
• Mindmap (demonstration)
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17. Wireframe design
• IA and navigation design skeleton
• Low tech, easily edited
• Demonstrates navigation and page
layout
• Wireframe for key page types
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18. What to consider for wireframing
• Constraints – technical, CMS,
accessibility
• Different page requirements
• Navigation depth and design
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19. Techniques for wireframing
• Brainstorm with key resources –
technical, design, IA
• Document with MS PowerPoint, MS
Visio, Axure or other diagramming
software
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20. Activity: Developing the following
intranet wireframe
• Navigation structure to four levels (9 at L1)
• Home page content: DG’s Blog, 4 news
items, access to 5 key applications, 5 key
forms, 1 large promotional pod
• Utilities for search, staff directory, sitemap,
intranet help, site feedback
• Slow access in regional areas
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22. Validating your design
• Prototyping
– Paper prototyping
– HTML prototyping
• Usability testing
– Guerilla testing
– Formal testing
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23. Typical usability test
• Brief explanation of project and process
• First impressions: user browses around
the site and gives verbal impression
• Scenarios: user completes set tasks on
the site
• Evaluation: user completes open and
closed questions evaluating the site