2. What
is
a
Flowchart
• Is
a
diagram
that
uses
graphic
symbols
to
represent
the
nature
and
flow
of
the
steps
in
a
process
3. When
Should
Use
It?
• At
the
beginning
of
your
process
improvement
efforts
• Understanding
of
a
process
by
explaining
the
steps
pictorially
(illustrated)
4. When
Should
Use
It?
• Because
the
visually
sequence
steps,
it
can
be
very
helpful
in
training
the
employees
according
to
standardized
procedures
• IdenHfy
process
improvement;
once
you
break
down
the
process,
problem
areas
become
more
visible
5. When
Should
Use
It?
• Easy
to
spot
redundant
steps
and
rework
loops
• Helping
the
process
workers
to
understand
who
their
customer
are,
and
how
they
may
someHmes
act
as
suppliers
and
someHmes
as
customers
in
relaHons
to
other
people
8. What
Symbols
are
Used?
• Symbols
have
specific
meanings
and
are
connected
by
arrows
indicaHng
the
flow
from
one
step
to
another
– Oval;
starHng
point
– Box;
acHvity
in
the
process
– Diamond;
decision
point
– Circle;
parHcular
step
is
connected
to
another
page
9. What
are
the
level
of
Flowchart
Detail?
• Consider
how
it
will
be
used
and
the
amount
and
kind
of
informaHon
needed
by
the
people
who
will
use
it
– Macro
level;
big
picture
– Mini;
focus
on
only
a
part
of
macro-‐level
– Micro;
people
trying
to
improve
the
way
a
job
is
done
(very
detailed),
documenHng
every
acHon
and
decision
12. How
Do
We
Get
Started?
• Determine
what
you
expect
to
get
from
the
Flowchart
• IdenHfy
who
will
use
it
and
how
• Define
the
level
of
detail
you
need
13. Boundaries!
• These
are
the
starHng
and
ending
points
for
your
Flowchart
• E.g.
for
repair
shop
for
pump;
might
start
when
pump
enters
the
shop
and
when
it
passes
final
tesHng
• Boundaries
determine
the
number
of
acHviHes
to
be
studied
and
the
number
of
people
involved
in
the
process,
funcHonally
and
cross-‐funcHonally
14. What
are
the
keys
to
successful
flowcharHng
• It
is
vital
that
you
start
by
depicHng
the
process
the
way
it
really
works
• You
need
to
chart
the
process
as
it
is
15. The
Success
• Start
with
the
BIG
Picture
– It
is
best
to
draw
the
macro
level
first,
then
increased
levels
of
detail
• Observe
the
current
process
(in
actual
operaHon)
• Record
the
process
steps
you
observed
• Arrange
the
sequence
of
steps
• Draw
the
flowchart
17. Flowchart
Types
• Three
main
types
– Linear;
is
a
diagram
that
displays
the
sequence
of
work
steps
that
make
up
a
process
(can
help
idenHfy
rework
and
redundant
unnecessary
steps)
– Deployment
Flowchart
• Shows
the
actual
process
flow
and
idenHfies
the
people
or
groups
involved
at
each
step
• Chart
shows
where
the
people
or
groups
fit
into
the
process
sequence,
and
how
they
relate
to
one
another
throughout
the
process
18. Flowchart
Types
• The
last
one:
– Opportunity
Flowchart
• VariaHons
of
the
basic
linear
type
– Value
added
steps;
– Cost
added
only;
21. How
to
Construct
a
Linear
• Define
the
process
to
be
flowcharted
• Assemble
the
right
people
(actually
involved
in
the
process)
• Establish
process
boundaries
(starHng
and
ending
points)
• List
the
steps,
acHviHes,
and
decisions
to
be
charted
22. How
to
Construct
a
Linear
• Put
the
steps
in
chronological
sequence
(might
form
the
last
to
the
first)
• Assign
flowchart
symbols
such
as
boxes,
diamonds
• Review
and
Htle
the
flowchart
24. How
do
we
construct
a
Deployment
Flowchart?
• Follow
the
basic
steps
for
construcHng
a
Linear
Flowchart,
but
modify
them
as
follows:
– List
the
major
steps
of
the
process
verHcally
on
the
le_
side
of
a
sheet
of
paper
– List
the
responsible
process
workers
across
the
top,
each
in
a
separate
column
– Place
each
step
in
the
appropriate
column
under
the
responsible
process
worker’s
name
– Connect
the
steps
in
the
order
in
which
they
relate
to
each
other
NOTE:
EveryhorizontallineinaDeploymentFlowchar9
den9fiesacustomer-‐supplier
rela9onship.
