Workplace Teams OST 289

1. CHAPTER 3
SLIDE 1
CHAPTER
3 Workplace Teams
1 Teamwork
2 Workplace Team Composition
3 Diversity in the Workplace
4 Effective Workplace Teams
5 Productive Team Communication
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

2. CHAPTER 3
SLIDE 2
Teams Benefit Organizations
 Varied skills and experiences
 Higher productivity
 Less absenteeism
 Better products and services
 Increased profits
 More satisfied employees
 Value in organizational change
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

3. CHAPTER 3
SLIDE 3
Teams Benefit Employees
 Insights, ideas, help, information, and more
from team members
 Cross-training
 Better problem-solving skills
 Opportunity to see the big picture
 Enjoyment and satisfaction
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

4. CHAPTER 3
SLIDE 4
Types of Workplace Teams
 Project teams and task forces
 Committees
 Cross-functional teams
 Supervisor/coworker teams
 External teams
 Virtual teams
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

5. CHAPTER 3
SLIDE 5
Working With Diversity
 Seek to understand others.
 Show respect the way they understand it.
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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

6. CHAPTER 3
SLIDE 6
Communicating Verbally
Across Cultures
 Be simple and to the point.
 Match the other’s communication style.
 Avoid sensitive topics.
 Be careful about humor.
 Slow down a little and speak clearly.
 Don’t correct people’s English unless asked.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

7. CHAPTER 3
SLIDE 7
Leading a Team
 Helps you develop leadership and
management skills
 Helps you progress in your job
 Shows you as a candidate for higher positions
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

8. CHAPTER 3
SLIDE 8
Leading a Team
 Establish expectations and procedures.
 Define the team’s purpose.
 Set an example of service.
 Keep the team on schedule.
 Plan and organize meetings.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

9. CHAPTER 3
SLIDE 9
Leading a Team
 Report progress to supervisors.
 Make work assignments.
 Encourage openness and collaboration.
 Be trustworthy.
 Get to know members’ skills and strengths.
 Be a good listener.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

10. CHAPTER 3
SLIDE 10
Serving on a Team
 Be on time for meetings.
 Be prepared.
 Have a folder for the team project.
 Do the work the team assigns you to the best
of your ability.
 Contribute to meetings and the team’s work.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

11. CHAPTER 3
SLIDE 11
Effective Team Characteristics
 A focus on team goals
 Good leadership
 Members with the needed skills, experience,
and education
 Members who take responsibility for the
team’s success or failure
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

12. CHAPTER 3
SLIDE 12
Effective Team Characteristics
 Ability to work with diverse people
 Capacity to reach agreement
 Practical, well-defined goals
 Members who respect and trust each other
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

13. CHAPTER 3
SLIDE 13
Teamwork Techniques
 Be respectful.
 Be nonjudgmental.
 Take the other’s
perspective.
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 Be flexible.
 Listen.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

14. CHAPTER 3
SLIDE 14
Formal Communication
 Through official channels
 May be
● Downward (management to employees)
● Upward (employees to management)
● Horizontal (coworker to coworker, manager to
manager, within a team)
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

15. CHAPTER 3
SLIDE 15
Informal Communication
 Often called the grapevine
 Natural and normal at work
 Stopping rumors or untrue communication
● Keep formal communication lines open
● Keep team members informed
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

16. CHAPTER 3
SLIDE 16
Interpersonal Teamwork Skills
 Listening
 Collaborating
 Resolving conflict
● Try to identify the cause.
● Listen to all viewpoints.
● Identify points of agreement.
● Work toward a winning solution for all.
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e