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Scripture Study
  Facilitation

 St.Joseph s
 St Joseph's Church
      Abudhabi
            Sr. Omana Kallarakal
            3rd November 2009
WHAT IS FACILITATION ?

Facilitation is a process
                  p
   wherein a neutral party
   helps a group
   work together
   more effectively
Who is a facilitator?
A facilitator is a person
 responsible for structuring
           ibl f          i
 groups and group activities in a 
 groups and group activities in a
 manner that supports and 
 encourages the participation of 
                 h              f
 all members and allows the 
 all members and allows the
 group to attain its goals and 
 objectives                     3
Facilitator should ….

• Create a positive environment
  Create a positive
• Solicit participation from all members
  Solicit participation from all members
• Deal with domineering participants
  Deal with domineering
• Value contributions of each member 
• Be skilled in asking questions
                                           4
Characteristics of a Good Facilitator

• Ability to listen
• Confidence to deal with conflict
• Ability to communicate
• Ability to maintain a sense of humor
  Ability to maintain a sense of humor
• Ability to hear differing point of views
• Good arbitration and mediation skills
• Ability to create a comfortable environment
FACILITATORS …

•Must be acceptable to all members of
   the group
       g p
•Are leaders only
•They don’t have to contribute to the
    substance of the discussion
Structure

• Supplies
• A d
  Agenda
• Meeting Environment
  Meeting Environment
• Process


                         7
Content


“Content” Comes from participants
  – Agreed upon objectives
  – Data and ideas from participants



                                       8
Setting the Stage
    Setting the Stage


• Room arrangements
• M ti R
  Meeting Room Environment
                E i      t
• Good Beginnings




                             9
Theater Style 
    Theater Style



X   X   X    X   X
X   X   X    X   X
X   X   X    X   X
X   X   X    X   X
                     10
Classroom Style
  Classroom Style



X X X   X X X   X XX

X X X   X X X   X XX

X X X   X X X   X XX

                       11
Chevron




          12
U Shaped <30
        U‐Shaped <30

    X    X   X   X   X   X
X                            X

X                            X

X                            X

X




                                 13
Hollow‐Square/Solid Square
          < 20
        X   X    X




        X   X    X


                             14
Half Circle
Half‐Circle




              15
Full Circle
Full‐Circle




              16
Meeting Room Environment
Meeting Room Environment

  •   Windows
  •   Temperature
  •   Atmosphere
  •   Food and Beverages
      Food and Beverages




                           17
Five Stages of Group Development

 1. Forming
 2. Storming
 3. Norming
 4. Performing
 5. Adjourning
 5 Adj     i
Forming
• Structure of the group is being formed
  Structure of the group is being formed
• Relationship of group members not yet established
• Group members often speak hesitantly or are quiet
• During this stage group members are trying to
  During this stage group members are trying to 
     understand the group’s purpose, 
     how the group will function, 
                       g p,
     their role in the group, and 
     the leadership of the group
Storming
• Group members are questioning the group’s 
  purpose, how the group will function, their role 
           h th           ill f ti      th i l
  in the group, and the leadership of the group
         g p,                    p        g p
• Characterized by conflict that can range from 
  minor to intense
• Thi
  This conflict is normal and healthy 
          fli t i       l d h lth
     should be handled adroitly. 
                              y
     Be transparent.
Norming ‐ 1
• C fli t f
  Conflict from the Storming stage becomes 
                th St    i    t    b
  resolved
• Group’s purpose, how the group will function, 
  each individual’s role in the group, and the 
  leadership of the group are clarified and 
  l d hi f th                  l ifi d d
  established
Norming ‐2

• Group cohesiveness, trust, leadership, and a 
  commitment to the group’s goals are 
  accomplished
• Characterized by questioning, listening, 
  clarifying and mediation between differing 
  positions
Performing
• The group remains on‐task
• More participation
  More participation
• free flow of information, viewpoints are 
  heard and considered
• Objectives are met  easily
Adjourning

• Task completion
• Bringing closure to roles
• Summarizing Points
  Summarizing Points
• Foreshadowing issues for the next 
              g
  group/meeting
Facilitator’s Role in Group Stages
• Forming: be more directive, articulate the 
  purpose & ground rules.

• Storming: help members deal with conflict,  
         g     p                           ,
  make sure hidden viewpoints are revealed ‐
  keep people focused on the big picture 
     pp p                      gp

• Norming: to use problem solving skills to
  Norming: to use problem‐solving skills to 
  mediate differing positions and refocus on the 
  purpose or rules for group functioning
  purpose or rules for group functioning
Facilitator’s Role in Group Stages



• Performing: keep the group moving in a 
  nondirective manner ‐ stay out of the way and 
  manage time

• Adjourning: to summarize Points and clearly 
  articulate responsibilities of group members
  articulate responsibilities of group members
Facilitation should
Facilitation should


• Set ground rules
•A k
 Acknowledge contributions
       l d      t ib ti
• Garner participation
         participation 
• Resolve conflict
Setting Ground Rules
• Define Purpose
         Outcome
• All opinions are welcome …
• Once a position is heard articulate it and move
  Once a position is heard articulate it and move
  on …
• If
  If we can’t agree put the point in the parking lot 
            ’            h     i i h        ki l
  …
• Make sure no taboo…
                                 p g         g
• Facilitator is committed to helping meeting 
  become successful …
Acknowledging Contributions

• we need to move on …
• We can’t discuss this any longer. 
• Let us put it in the parking lot and we will
  Let us put it in the parking lot and we will 
  discuss it later …
• Any affirming response that is sincere and
  Any affirming response that is sincere and 
  within your style of conversation …
   – Exactly
           y
   – Great
   – Thanks
Garnering Participation
          Garnering Participation

• Let s hear ho others think
  Let us hear how others think …
• Does anyone else have an idea …
         y
• Do you all think, we have it right …
• We haven’t heard from …
Resolving Conflict
• Arbitration and mediation
   – If there was tension allow a time to cool off
   – Make sure people focus on the big picture 

   – Seek understanding of the differing viewpoints
      • Articulate differences/common ground
      • Find out what each side needs (deal breakers)

   – Brainstorm solutions and minimize differences

   – Implement the consensus solution and move on
Some Common Group Inhibitors

• Power seeking
• R
  Recognition seeking
        iti      ki
• Leader “not on board”
• Clowning around / sidebars
• General Negativity / Yes, but . . . We tried that
• L k of commitment or apathy
  Lack f     it   t       th
Act B I G

• D
  Describe the BEHAVIOR as you’ve seen and 
       ib th BEHAVIOR         ’          d
 heard it 

• Describe the IMPACT of the behavior

• Explain the GROWTH needed to get a positive 
 out come
Challenging behaviors

The O
Th Over-Participator
        P ti i t
Self-Appointed Spokes p
      pp        p     person
Doting on Displeasure
Readily Repetitive
I’m Important
I’ I     t t
Challenging behaviors  2
      Challenging behaviors ‐2

• The Aggressive‐Participator

• Sideshow Barking 

• Constant Combating 
                   g

• Kno it all
  Know‐it‐all
Challenging behaviors  3
      Challenging behaviors ‐3

• The Under‐Participator
   h    d

• “I h
  “I have better things to do…”
          b tt thi      t d ”

• “Excuse me for a minute ”
  “Excuse me for a minute…”

• “Could you do it?”
   Could you do it?
General Rules of Thumb
• Stay Calm
• R l d&O
  Relaxed & Open
• Reinforce Acceptable Behavior
                p
• Refer to Ground Rules
• Allow Group to Discourage the unacceptable 
• R f
  Re‐focus to Topic/ Activity 
           t T i / A ti it
• Time Out!
COORDINATOR

• Structures the event to meet objectives
              h                 b
• Organizes pre and post meeting logistics
  Organizes pre and post meeting logistics
• Acts as the liaison between teams/ groups
                                   /g p
• Reports status to the Priest
COORDINATOR ___
          COORDINATOR

• Manages and revises plan 

• Procures resources 

• Documents project activities, outcomes, 
 products 
 products
COORDINATOR ___
• ensuring that information is flowing 
  p
  productively
             y

• Manages communication within the groups
          communication within the groups
    meeting summaries, updates, wrap ups

• Serves as the bridge to all 

• Connects the right people and resources
  Connects the right people and resources 
COORDINATOR ___
           COORDINATOR
•   Motivator /Cheer Leader 
              /
•   Congratulates 
•   Recognizes 
•   Affirms 
•   After each meeting have an evaluation 
    Follow up with the Facilitators
    Follow up with the Facilitators
       send wrap‐up
Why  Facilitation  ?
• Protects participants self‐esteem 
• Understands and senses group energy and 
  help the ideas flowing
• Monitors the pace and quality
  Monitors the pace and quality
• Better understanding & mastery
• Helps summarize and prioritize content 
Scripture Study Facilitation Guide

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Scripture Study Facilitation Guide

Notes de l'éditeur

  1. Discuss: Key Words and Phrases in the Definition Structures Group Activities Encourages and Supports Participation of All Attain Goals and Objectives
  2. Discuss each bullet: Creates open, encouraging, supportive environment. Make all participants feel comfortable and a part of the group. Solicits participation from all members. Calls on each person. Provides non-verbal feedback. Values and rewards contributions of each member. Acknowledges each contribution. Listens attentively. Can utilize a variety of techniques that lead to effective group decision-making. Different processes will involve participants in different ways. Often these techniques make it easier for participants to contribute. Are skilled in asking questions. Asks a lot of questions, drawing out participants and helping them to clarify their ideas and think through the item being discussed.
  3. The “how” includes: Supplies: Flip charts, markers, note cards, self-sticking note pads, colored dots. Agenda: What items are included, ordering items addressed. Meeting Environment: Times of day, place, meeting room arrangements. Processes: Small groups, total group discussion, brainstorming methods, decision-making techniques, priority setting procedures.
  4. Content comes from participants: It includes the meeting subject Agreed upon objectives Member contributions Personal experiences Problems identified, analysis, data and ideas Key = It is what the participants share/say.
  5. There are three major elements that create the “stage” for a productive meeting. Elements of Setting the Stage: Room Arrangement Meeting Room Environment Good Beginnings
  6. Theater Style: Major option for large groups. Discourages interaction and sharing of ideas, indicates communication is one-way, leader to audience. Good for lectures, speeches, etc.
  7. Classroom Style: Can be used for small to large groups. Difficult to see other participants. Focus is toward leader/facilitator, tables encourage note taking and are more comfortable than theater style setting. Good for seminars and other meetings with limited audience contribution.
  8. Chevron Style: A modified classroom style which makes it easier to see other participants, more conducive to dialogue among participants than theater or classroom.
  9. U-shaped Style: Should have participants seated on outside only. Allows for interaction with leader and other participants, good for groups of fewer than 30 participants, reduces barrier between participants and leader, and allows for improved eye contact.
  10. Hollow Square and Solid Square Style: No head of table. All participants can see each other, encourages dialogue, difficult to see persons on same side of table. Best for groups fewer than 20. Discourages use of flip charts, overheads, LCD projector or other A-V materials.
  11. Half Rounds: Can be used with large numbers of participants, allows group at table to interact, does not facilitate interaction between tables with group as a whole, focuses attention on leader, and allows participants to see flip chart or other visual aids. Can be used with large number of participants. (Never allow participants to sit with their backs to the facilitator.)
  12. Half Rounds: Can be used with large numbers of participants, allows group at table to interact, does not facilitate interaction between tables with group as a whole, focuses attention on leader, and allows participants to see flip chart or other visual aids. Can be used with large number of participants. (Never allow participants to sit with their backs to the facilitator.)
  13. Windows: Natural light positively affects the work of the group and its productivity. When possible, have blinds open to allow as much light as possible. Temperature: When the temperature is too warm or too cold, it will inhibit the work of the group. Temperature between 72° F - 76º F is considered comfortable by most individuals. Remember, as the participants arrive, the temperature of the room will increase. Atmosphere: The overall appearance of the room makes a dramatic first impression for all participants. Clear, uncluttered rooms allow individuals to focus their energy on the task at hand. Add life and color to a meeting room with balloons, flowers, potted plants, posters, pictures, table covers, music, etc. It doesn’t have to be expensive. Use your creativity to create an atmosphere that energizes the participants. Food and Beverages: As groups come together, light snacks and beverages make a social environment that breaks down barriers and promotes participation. Provide water at a minimum. Coffee, tea, juice, and soft drinks are frequently provided. Try to avoid food or snacks with high sugar content because the quick burst of energy is followed by a long decrease in energy and may reduce participation. Pretzels, popcorn, muffins, and fruit are excellent snacks. Place food and beverages on a table where participants will feel free to serve themselves.
  14. ADROITLY= SKILLFULLY
  15. Cohesiveness consistant unified
  16. Cohesiveness consistant unified
  17. Combating – struggling, fighting