6. Project Management Process Group and Knowledge
Area Mapping
Knowledge Area Initiating Planning Executing M& C Closing
4. Project Integration Management
4Develop
Project Charter
4.2 Develop Project
Management Plan
4.3 Direct & Manage Project
Work
4.4 Monitor & Control Project Work
4.5 Perform Integrated Change Control
4.6 Close Project
or Phase
5. Project Scope Management
5Plan Scope Management
5.2 Collect Requirements
5.3 Define Scope
5.4 Create WBS
5.5 Validate Scope
5.6 Control Scope
6. Project Time Management
6Plan Schedule Management
6.2 Define Activities
6.3 Sequence Activities
6.4 Estimate Activity Resources
6.5 Estimate Activity Durations
6.6 Develop Schedule
6.7 Control Schedule
7. Project Cost Management
7Plan Cost Management
7.2 Estimate Costs
7.3 Determine Budget
7.4 Control Costs
8. Project Quality Management 8Plan Quality Management 8.2 Perform Quality Assurance 8.3 Control Quality
9. Project Human Resource
Management
9.1 Plan Human Resource
Management
9.2 Acquire Project Team
9.3 Develop Project Team
9.4 Manage Project Team
10. Project Communications
Management
10Plan Communications Management 10.2 Manage Communications 10.3 Control Communications
11. Project Risk Management
11Plan Risk Management
11.2 Identify Risks
11.3 Perform Qualitative Risk Analysis
11.4 Perform Quantitative Risk Analysis
11.5 Plan Risk Responses
11.6 Control Risks
12. Project Procurement
Management
12Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
12.4 Close
Procurements
13. Project Stakeholder
Management
13Identify
Stakeholders
13.2 Plan Stakeholder
Management
13.3 Manage Stakeholder
Engagement
13.4 Control Stakeholder
Engagement
OSO OCT 2013
7. communication skills
Listening Questioning Educating Fact‐finding Setting
expectations
Persuading Motivating Coaching Negotiating Resolving
conflict
Summarizing
OSO OCT 2013
55% of communications is non-verbal
90% of Project Manager's time is communicating
8. Effective Listening
OSO OCT 2013
the most important skills for a PM
1. Face the speaker and maintain EYE
contact.
2. Be attentive, but
relaxed.
3. Keep an open
mind.
4. Listen & PICTURE what is
saying
5. Don’t INTERRUPT or impose your
“solutions.”
9 Give the speaker regular
FEEDBACK
8 Try to FEEL what the speaker is
feeling
7 Ask questions only to ENSURE
understanding
6 Wait for the speaker to pause to ask CLARIFYING
questions.
10 Pay attention to what ISN’T said—to nonverbal
cues
9. !
OSO OCT 2013
Face the speaker
and maintain EYE
contact
10 Pay attention to
what ISN’T said—to
nonverbal cues
Don’t INTERRUPT or
impose your
“solutions.”
10. 10.1 Plan Communications
Management
developing an appropriate APPROACH and plan for project communications based on.
OSO OCT 2013
Inputs
Project management plan
Stakeholder register
Enterprise environmental
factors
Organizational process
assets
T&T
Communication
requirements analysis
Communication
technology
Communication models
Communication methods
Meetings
Outputs
Communications
management plan
Project documents
updates
identifies and
documents the
approach to
communicate most
EFFECTIVELY and
EFFICIENTLY with
stakeholders.
stakeholder’s information
needs
requirements
available
organizational assets
11. 4 Integration 5 Scope 6 Time 7 Cost 8 Quality 9 H. Resource 10 Commn. 11 Risk 12 Procurement 13 S/holders
EEF
OPA
Enterprise/
Organization10.1 Plan
Communications
Management
10.1.1
10.1.3
10.1.4Communications
management
plan
10.2 Manage
Communications
Communication requirements analysis
Communication technology
Communication models
Communication methods
Meetings
10.1 Plan Communications
Management Data flow diagram
OSOOCT
2013
4.2 Develop
Project M Plan
Project M Plan
13.1 Identify
Stakeholders
S/H Register
10.1.2
13.3 Manage
Stakeholder
Engagement
Project
Documents
Project
Documents (U)
Schedule
S/H REGISTER
14. 10.1.2.1 Communication Requirements
Analysis
information needs type and format value of information.
OSO OCT 2013
Organizational charts;
Project organization & stakeholder responsibility relationships;
Disciplines, departments, and specialties
Logistics of how many / at which locations;
Internal information needs (within organizations);
External information needs (media, public, or contractors)
Stakeholder information (stakeholder register)
1 Plan Communications Management
Sources of
information to
identify /define
project
communication
requirements:
18. 10.1.2 Plan Communications Management: Tools and Techniques
10.1.2.3 Communication Models
Encode
• Thoughts/ideas
translated into
language.
Transmit Message.
• information through
communication channel
(medium).
NOISE :
• various factors
compromised message.
Decode.
• message translated
back into meaningful
thoughts or ideas.
Acknowledge
• signal receipt of the
message
Feedback/Response
• transmits message to
the original sender.
OSO OCT 2013
3 Plan Communications Management
29. 10.2.3.1 Project Documents Updates
10.2.3.4 Organizational Process Assets Updates
OSO OCT 2013
1 10.2 Manage Communications
Project Documents Updates
Issue log, Project
schedule
Project funding
requirements.
Organizational Process Assets Updates
Stakeholder
notifications.
Project
reports
Project
presentations
Project
records.
Feedback from
stakeholders
Lessons learned
documentation
30. 10.3 Control
Communications
to ensure the information NEEDS of the project stakeholders
are met.
OSO OCT 2013
Inputs
Project management plan
Project communications
Issue log
Work performance data
Organizational process assets
T&T
Information management
systems
Expert judgment
Meetings
Outputs
Work Performance
information
Change requests
Project management plan
updates
Project documents updates
Organizational process assets
updates
it ensures an
OPTIMAL
information flow
among all
communication
participants, at
any moment in
time
31. 10.3 Control Communications
Data Flow Diagram
OSO OCT 2013
10.2
Manage
Communications
Project
communications
4.2
Develop
PMP
Project
management
plan
10.3
Control
Communications
4.3 D&M
project
works
13.3
Manage SH
engagement
Enterprise /
Organization
Project
documents
4.4 M&C
project
works
4.5 Perform
ICC
Project
management
plan (u)
Work
performance data
Issue
log
OPA
Project documents
updates
Work
Performance
information
Change requests
35. 10.3.2.1 Information Management Systems
OSO OCT 2013
1 10.3 Control Communications
Distribute costs, schedule progress, and performance
information to stakeholders
table reporting, spreadsheet analysis, and presentations
37. EXAMPLE (COST)
WP AC PV %
EW 125 100 100%
CW 180 250 80%
OSO OCT 2013
O
U
T
P
U
T
S
3 10.3 Control Communications
WP AC EV CPI
EW 125 100 0.80
CW 180 200 1.11
WP PV CPI FC
EW 100 0.80 125
CW 250 1.11 225
EW
CW
ALL
AC PV EV FC
125 100 100 125
180
250
200 225
305
350
300
350
PROJECT COST PERFORMANCEEW CW ALL