2. Created 2012
by Tom Curtis
Blog: www.onimproving.blogspot.com
Presentations: www.slideshare.net/onimproving
Email: ideamerchants@gmail.com
Twitter: @onimproving
3. To improve but not maintain,
eventually diminishes any gain.
5. the STAR model
• Standardize for maintenance
• Train for maintenance
• Audit for maintenance
• Retrain for maintenance
6. Standardize
If we do not standardize we undermine
our ability to maintain. To standardize
allows us to have our activities done
the same way every time in the current
best way. It becomes the basis for our
Kaizen activities and is the first strategy
required to maintain our improvements.
7. Train
Training must create understanding,
include more doing than talking, and
facilitate learning. Training that does
not include real doing that yields
understanding creates waste. We
must effectively and meaningfully train
if we are to improvement maintain.
8. Audit
Audit is to check and review how we
are maintaining. Focus on the process.
Ask: Are we properly standardized?
How has our training worked?
What should be adjusted?
What should we retrain on?
How should we improve the retraining?
9. Retrain
Retraining must be more than the
initial training reviewed. It must
include what we observed and
learned in our audit. Retaining will
be ongoing. It will be required to
properly maintain the improvement
and any kaizens that will follow.
