6. Three Reasons Companies Create Communities Accelerate Innovation 300% increase in beta program participation. Reduce Costs $10MM savings from 1.4MM calls deflected annually Increase Sales 41% increase in purchases by customers who visit community
7.
8. FICO scores are used in 3 out of 4 mortgage originations in the U.S.
9. FICO has sold more than 100 billion scores to date.http://www.lithium.com/media/customer/casestudy/Lithium-Fair-Isaac-Case-Study___.pdf
32. Real, Quantifiable Returns Increase organic search traffic coming to the web site For many companies, the community quickly becomes the largest generator of organic search traffic. Improve customer satisfaction and retention Community users remain customers up to 50% longer. Reduce costs In support, community resolutions are 90% less expensive than direct support resolutions. Increase word-of-mouth marketing & sales Millions of from new product innovations. Share of voice increases of 30% or more. Community users spend 40% more.
33. Thank You Sanjay Dholakia sanjay.dholakia@lithium.com @sdholakia @LithiumTech