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MEDIUM
THE

IS
THEMESSAGE


             online marketing summit
             J U L Y        2 0 0 9

             SCOTT ROTH
               DIRECTOR, PRODUCT MARKETING
             sroth@exacttarget.com
THREE TAKEAWAYS
1.EMAIL ISN’T OPTIONAL
2. EMAIL IS SOCIAL. SOCIAL NEEDS EMAIL.
3. HOW TO MAXIMIZE ROI WITH “EMAIL PLUS”
                                   www.
                                   EXACTTARGETinACTION
                                                 .com
WE LIVE IN

CRAZY
TIMES
             www.
             EXACTTARGETinACTION
                           .com
KINGDOMS
ARE CRUMBLING




                www.
                EXACTTARGETinACTION
                              .com
FANS ARE NOW
REVOLUTIONARIES




              www.
              EXACTTARGETinACTION
                            .com
FOOD WANTS
US TO WATCH MORE
TELEVISION



                   www.
                   EXACTTARGETinACTION
                                 .com
TELEVISION
WANTS US TO WATCH MORE

INTERNET


                         www.
                         EXACTTARGETinACTION
                                       .com
UNANTICIPATED
CONSEQUENCES




                www.
                EXACTTARGETinACTION
                              .com
ADDRESSABLE VOICE - TWITTER
S M S – M O B I L E E M A I L
EMAIL – INSTANT MESSAGING
DIRECT MAIL - TELEPHONE
<1990 1995 2000 2009
TV – RADIO – PRINT – DISPLAY - OOH
WEBSITE – SEARCH – ONLINE DISPLAY
PAID SEARCH – LANDING PAGES -MICROSITES
AFFILIATE – ONLINE VIDEO - WEBINARS
BLOGS – RSS – PODCASTS – WIKIS - DOOH
C O N T E X T U A L – S O C I A L – M O B Iwww.E W E BL
B E H A V I O R A L – W I D G E T S – V I R T U A L EXACTTARGETinACTIONS
                                                       W O R L.com  D
"In a culture like ours, long accustomed to splitting and
    WEall things as a means of control, it is sometimes
dividing NEED A
   HERO
a bit of a shock to be reminded that, in operational and
practical fact, the medium is the message. This is merely
                                  message.
to say that the personal and social consequences of any
medium - that is, of any extension of ourselves - result
from the new scale that is introduced into our affairs by
each extension of ourselves, or by any new technology."
                                           technology.
                                             www.
                                             EXACTTARGETinACTION
                                                           .com
EMAIL
REALITY
CHECK

   www.
   EXACTTARGETinACTION
                 .com
EMAIL OFFERS THE
LARGEST USER BASE
      (source: PEW)




                      www.
                      EXACTTARGETinACTION
                                    .com
EMAIL OFFERS THE
HIGHEST ROI (>$45)
      (source: DMA)




                      www.
                      EXACTTARGETinACTION
                                     13
                                    .com
EMAIL IS NOW MUCH MORE THAN

NEWSLETTERS



                              www.
                              EXACTTARGETinACTION
                                             14
                                            .com
EMAIL PLUS

        www.
        EXACTTARGETinACTION
                      .com
EMAIL + C R M
PERSONAL
RESPONSE        www.
                EXACTTARGETinACTION
                              .com
EMAIL + CRM
CUSTOMIZED
PRODUCT
INFORMATION




              www.
              EXACTTARGETinACTION
                            .com
EMAIL + CRM

LEAD
NURTURING




              www.
              EXACTTARGETinACTION
                            .com
EMAIL + CRM
RESELLER
EDUCATION




              www.
              EXACTTARGETinACTION
                            .com
EMAIL + ANALYTICS
INTELLIGENT
MESSAGING


                    www.
                    EXACTTARGETinACTION
                                  .com
EMAIL + ANALYTICS
TRIGGERED
RE-MARKETING
RE-




                    www.
                    EXACTTARGETinACTION
                                  .com
EMAIL + ANALYTICS

LIVE OFFERS




                    www.
                    EXACTTARGETinACTION
                                  .com
EMAIL + ANALYTICS
BEHAVIORAL
MESSAGING




                    www.
                    EXACTTARGETinACTION
                                  .com
EMAIL + VIDEO
ENHANCED
EXPRESSION


                www.
                EXACTTARGETinACTION
                              .com
EMAIL + VIDEO

EMBEDDED
VIDEO




                www.
                EXACTTARGETinACTION
                              .com
EMAIL + SOCIAL

ACTION
AMPLIFIED
                 www.
                 EXACTTARGETinACTION
                               .com
EMAIL + SOCIAL
ORIGINAL
VIRAL



                 www.
                 EXACTTARGETinACTION
                               .com
EMAIL + SOCIAL
BUILDING
COMMUNITY




                 www.
                 EXACTTARGETinACTION
                               .com
EMAIL + SOCIAL
CONSUMER
CONTENT
EMAIL + SOCIAL
THE SOCIAL
FORWARD




                 www.
                 EXACTTARGETinACTION
                               .com
EMAIL + SMS

MOBILE
IMMEDIACY
              www.
              EXACTTARGETinACTION
                            .com
EMAIL + SMS
MOBILE
CAPTURE




              www.
              EXACTTARGETinACTION
                            .com
EMAIL + SMS
MOBILE
ACTION




              www.
              EXACTTARGETinACTION
                            .com
EMAIL + VOICE
PERSONAL
POWER
        www.
        EXACTTARGETinACTION
                      .com
EMAIL + VOICE

EVENT
REMINDERS




                www.
                EXACTTARGETinACTION
                              .com
EMAIL + VOICE
STAR-
STAR-STUDDED
REMINDERS




                www.
                EXACTTARGETinACTION
                              .com
THE CONNECTING
                             THREAD


           THE FAN-CENTRIC              www.
presents
                                     www.
                                        FANMAILMARKETING
                                                    37 .com
                                     EXACTTARGETinACTION
                                                   .com
1. SERVE INDIVIDUALS




           THE FAN-CENTRIC                       www.
presents
                                              www.
                                                 FANMAILMARKETING
                                                             38 .com
                                              EXACTTARGETinACTION
                                                            .com
2. HONOR THEIR
PREFERENCES
                 COMMUNICATION
                      CONTENT
                    FREQUENCY
                      CHANNEL




           THE FAN-CENTRIC          www.
presents
                                 www.
                                    FANMAILMARKETING
                                                39 .com
                                 EXACTTARGETinACTION
                                               .com
3. DELIVER TIMELY,
RELEVANT CONTENT THAT
IMPROVES THEIR LIVES




            THE FAN-CENTRIC      www.
 presents
                              www.
                                 FANMAILMARKETING
                                             40 .com
                              EXACTTARGETinACTION
                                            .com
SANITY IS THE
MESSAGE
                41
Get This New White Paper!
                      Expanding the Reach of Email
                       Through Social Networks
                     • How marketers are planning
                       to integrate email and social
                       media programs in 2009
                     • Key social media
                       observations from B2B and
                       B2C marketers
                     • How major companies like
                       Powell's Books, Carmex, and
                       TripAdvisor are using social
                       media
TEXT NOW TO GET THE NEW WHITEPAPER!
1.   OPEN A NEW TEXT MESSAGE ON YOUR CELL PHONE
2.   TEXT “OMS youremail@address.com“ to 38767
     E X : “ OMS s r o t h @ e x a c t t a r g e t . c o m ”
3.   HIT “SEND” (note: your phone # will not be saved)




                                                   www.
                                                   EXACTTARGETinACTION
                                                                  43
                                                                 .com
EMAIL:   sroth@exacttarget.com
                             BLOG:    blog.exacttarget.com

                                                                 www.
           THE FAN-CENTRIC                                    www.
                                                                 FANMAILMARKETING
presents                                                      EXACTTARGETinACTION
                                                                             44 .com
                                                                            .com

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